Product Review: LifeGuardian Medical Alarm System

There are a number of new offerings from LifeGuardian these days.  Today you can choose from a traditional pendant style in-home panic buttons or a new GPS enabled cellular phone with fall detection technology.  Other offerings include the talk thru wireless phone pendant (called the Sentry), and over-the-phone assistant services.

Product Info: LifeGuardian Medical Alarm System

  • Name:  LifeGuardian Medical Alarm System
  • Website Info:
  • Auto Fall Detection? :  Available on gps enabled phone (not on other products)
  • Equipment Cost:  $199
  • Monthly Cost:  $24
  • Features:  Belt Clip, Wrist Band, and Pendant Alert Buttons, Water Proof Alert Buttons, Wireless, 24/7 Monitoring, Equipment Purchase or Rental Options, gps enabled phone (with fall detection)

Product Review: LifeGuardian Medical Alert

The LifeGuardian Medical Alarm System is a traditional Medical Alert System (or PERS) and they’ve been around for over 20 years.  They don’t offer “automatic fall detection” outside of their cellular phone product, but they do offer a wide variety of mobile alert options including a wristband, a belt clip, or a pendant (all waterproof) style panic buttons.  You can purchase or rent the equipment and mobile devices with pricing plans dependent on the term/commitment (none longer than a year) with no cancellation fees.  Roaming up to 600 feet away from base stations.

The Bottom Line: LifeGuardian

LifeGuardian has 4 basic options to consider when looking for a medical alert system: 1. Traditional in-home Medical Alert System (Pendant + Base Unit connected to call center).  2. Talk Thru 2-Way Voice Pendant (talk thru Pendant + Base Unit connected to call center).  3. GPS Enabled Cell Phone with Fall Detection (Cell Phone only).  4. Emergency Phone Dialers (Pendant + Base Phone Unit dials pre-programed list of contacts- no call center).  We like the list of choices here… Options are good.  We’ll interview the company in a subsequent review.  If their customer service and product performance is up to par, we’ll add them to our list of Senior List Preferred Providers.

We’d like to hear from you.  If you have experience with any of LifeGuardian’s medical alert options, let us know what you think in the comments section below.

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Rating: 2.8/5 (20 votes cast)
Product Review: LifeGuardian Medical Alarm System, 2.8 out of 5 based on 20 ratings

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  1. Suz McLaughlin says:

    We seem to be having a problem with my mother’s LifeGuardian system and her house phone which is a bundled package from Charter for cable & phone. She’s had two false alarms go off with two separate systems, the results the same of not being able to use her phones until a tech can come to swap out the systems for a new one. A ‘trigger’ seems to set off an ‘alarm’ which then renders her phones inoperable. The weird thing is, both systems have worked ok for exactly a week each time this has occurred. Charter finds a system malfunction on their end but not with their modem. This situation is proving to be quite stressful for my mother which the whole purpose was to eliminate her need to be stressed! This is MOST frustrating… Any ideas?

    • Hi Suz! Yes that would be frustrating, sorry to hear about the issues you’re having. I would recommend that you ask LifeGuardian to replace all of the equipment involved. It’s obvious one of their components is faulty. One additional strategy to think about is to tell them that we’re following this specific issue here on The Senior List, and a positive outcome for your mother will make for a great success story (which you will report back to us)! Good PR goes a long way… remind them of this fact :)

    • Try readdressing the issue with Charter. The modem they’ve got you using is not compatible with the medical alert system – the company Charter for their modems and the different alert system companies do not completely test their products end-to-end, each party will say they meet certain standards. The key is to get the communications companies and the special product providers to communicate together to discover what’s wrong with the firmware on either end. Trust me on this.

  2. I need to know if there is something available that can go between my mom’s house next door and my house so she can let me know she needs help?

    • Hi Merelyn- Depending on the distance between your homes, even a conventional (tethered) medical alert system could work. We like the less expensive cellular based mobile alert systems for outside the home.

      If you want to leave some additional specifics about your situation, we’d be happy to help point you in the right direction-

  3. Does LifeGuardian offer a wireless unit?

  4. I just checked the web site and this unit does NOT appear to have any sort of fall detection system.

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