The Philips Lifeline family of medical alert systems now offers 4 options under their Philips Lifeline umbrella. They offer the traditional home based medical alert system without fall detection, the Lifeline alert system with fall detection, a mobile (cellular) option, and a smartphone app. We like options, and Philips Lifeline has built a nice business model based on consistent service over a long period of time. This is one of the reasons we tend to recommend Philips Lifeline when folks ask us for medical alert system recommendations.
Product Info: Philips Lifeline
- Name: Philips LifeLine
- Website Info: www.lifelinesys.com
- Auto Fall Detection? : Optional
- Cellular Option: Yes
- Equipment Cost: $0 for traditional medical alert system, $149 if you want mobile (cellular) option
- Monthly Cost Starts At: $29.95 for in-home (no fall detection), $49.95 (with fall detection), $54.95 (cellular option/AT&T), $13.95 for Medical Alert Smartphone App.
- All Lifeline Alert Systems Feature: A waterproof (wireless) Pendant or Bracelet, In-Home Base Unit, 24/7 US Based Response Center.
Philips Lifeline Review
We originally published our first Philips Lifeline Review back in 2011. The Philips Lifeline family of medical alert systems is now the number 1 provider of medical alert systems in the US with over 7 million served. Founded in 1972, Philips Lifeline continues to provide top notch (US based) service to those that choose to patronize the Lifeline family of products. Philips Lifeline is a premium brand which means you’ll pay a little more than the industry average for their services. In exchange, you’ll receive US based response centers staffed with trained operators, ready to assist in case of emergency. Here at The Senior List we can attest to our own high degree of customer satisfaction, as a family member has worn a Lifeline device for almost a decade.
Lifeline offers a number of options depending on the needs of the user today. The base model is called their HomeSafe Standard option. This is what we would refer to as a traditional in-home medical alert system. It offers push button technology from a pendant, and is perfect for most users who want a traditional medical alert system.
If you’re worried about falls, Philips Lifeline offers a fall detection option called “HomeSafe Auto Alert”. Philips boasts a “high detection rate of true falls”, but you should know that fall detection technology isn’t without it’s detractors/critics. Those critics cite false fall alarms, as well as non-detected-falls. Fall detection is a nice safety blanket to have, but you have to understand fall detection technology isn’t perfect (on any device). You also pay quite a premium for fall detection. It will run you $240 more per year than a traditional medical alert system. IF on-board fall detection thwarts a critical medical emergency however… It’s worth it every time (and twice on Sundays).
For the user on the go, Philips offers a mobile (cellular) medical alert option. This system utilizes a pendant that’s connected to AT&T’s wireless network. You’ll need to purchase the cellular based pendant (a one time expense of $149) and pay a premium monthly payment to Philips that starts at $54.95. We like the cellular based medical alert systems, and the monthly fees will ratchet down once there are more options in the marketplace.
The Bottom Line: Philips Lifeline
We like Philips Lifeline and we recommend them. They are a premium player in the medical alert system space, and they’ve grown into the largest provider of medical alert systems in the US. We’ve had family members use Lifeline for extended periods of time, and can attest to the fact that the Lifeline call center staff is both understanding and patient. At times, confused adults can get into a pattern of repeated button pushing (we certainly ran into this). Each time our family member depressed their pendant alert button, they were treated with respect and understanding (or we would have switched providers). This is the kind of thing that goes a long way for families in crisis. We’ll continue to recommend Philips Lifeline as one of only a few Medical Alert System providers that The Senior List will endorse.
If you’ve used the Philips Lifeline Medical Alert Systems or know someone who has, please give us your opinion in the comment section below!