Policy Changes to Medicare Will Keep You In Therapy Longer

Asking for HelpMy first job as a social worker was in skilled nursing facilities, aka nursing homes.  While I loved many aspects of my job, I dreaded the weekly meeting that was held to determine which Medicare patients were making progress from our therapy services, and who was not.  Those who were deemed to be plateauing and no longer benefiting from physical, occupational, speech, respiratory, or nursing skilled therapy services were given a 72 hour written notice from our team that Medicare would no longer be covering their stay in our rehabilitation facility.

For many patients, this meant a scramble to find alternative care settings, or arranging services to be brought into their homes for the transition.  No one was happy to see me walk in the door with that letter.  It meant that Medicare had given up on them, at that particular juncture, with that particular injury.  Some would appeal our decision, but it was rare that the ruling would be in their favor.  The saddest cases were those who had some form of dementia along with their diagnosis that landed them with us (broken hip, stroke, etc…).  These folks simply could not follow the instructions given to them in order to make progress/improvement with their injury.  Typically they were discharged just a week or two after admission, and they were the lucky ones!  They had straight Medicare, not an HMO or they would have been shown the door earlier… But that’s for another post.

So, it is with great pleasure to have learned about a recent ruling that will have an immediate effect on this process.  A federal court settlement in Jimmo v. Sebelius has been approved.  New policy provisions will state that skilled nursing and therapy services necessary to maintain a person’s condition can be covered by Medicare.  This replaces the “improvement standard” that providers have subscribed to for years.  

According to Medicare Advocacy.org “CMS will undertake a comprehensive nationwide Educational Campaign to inform health care providers, Medicare contractors, and Medicare adjudicators  that they should not limit Medicare coverage only to beneficiaries who have the potential for improvement.  Instead, providers, contractors, and adjudicators must recognize “maintenance” coverage and make decisions based on whether a beneficiary needs skilled care that must be performed or supervised by a professional nurse or therapist.”   

To break it down, Medicare recipients can’t be kicked off skilled services (therapy services such as PT, OT, etc…) simply because they aren’t making significant improvement.  In the case of the Medicare recipient with dementia and a fractured hip, he/she will now receive therapy services despite the dementia diagnosis until the hip is treated to maintain his/her current condition and to prevent further decline.

“Lawyers for the beneficiaries say the settlement could help people with chronic conditions like Alzheimer’s, Parkinson’s, multiple sclerosis, strokes, spinal cord injuries and brain trauma. Often the prospects for improvement are slim, but there are ways to slow a patient’s deterioration and help the patient to live long enough to take advantage of new treatments as they are developed.” New York Times

While substantial costs are expected to be added to the Medicare program because of these changes, there may also be savings realized if recipients can receive therapy services in their homes.  The increased therapy should also keep these patients out of more costly settings like hospitals and nursing facilities and keep readmission rates low.

To learn more about the settlement, or if you would like to appeal a past decision made by a Medicare provider, the article from the Center for Medical Advocacy has many helpful links and resources.

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The Senior List on Social Media

Are you on Facebook, LinkedIn and/or Twitter?  If not, you might think about joining the social revolution!  The Pew Internet and American Life Project recently published some impressive statistics about social networks and just who’s online today!  Interesting to note that “as of August 2012, 69% of online adults use social networking sites”.  That’s a big number!  Not so surprising is that most of these adults polled choose to interact with Facebook (primarily) followed by the other major social networking sites (see below), and women are more likely to be using social networking sites as compared to men.

As of August 2012 Pew polling noted:Kindle Fire photo

  • 66% of online adults say they use Facebook
  • 20% of online adults say they use LinkedIn
  • 16% of online adults say they use Twitter
  • 12% of online adults say they use Pinterest
  • 12% of online adults say they use Instagram

The Senior List has a robust following on social media sites and we’d like to invite you to join our online engagement!  You can find us on Facebook at www.facebook.com/TheSeniorList.  We post our own articles as well as some of our favorite writers around the country.  In addition to joining The Senior List on Facebook, you’ll find a great networking resource on our LinkedIn group site (aptly named The Senior List).  You can find The Senior List group site on LinkedIn very easily.  Just navigate to “groups” and type in “The Senior List”.  You’ll be joining over 1,600 other aging professionals that love to discuss the issues facing boomers and seniors.

If that wasn’t enough you can find us on Twitter (@SeniorList) and join over 3,600 fellow aging pros and business owners.  We look forward to seeing you back here at The Senior List.com as well as on our social media partner sites.

“What social sites are you using for fun and/or for networking? Let us know in the comments section below!”

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How To Enchant Your Employees: Strategies from Guy Kawasaki’s new best seller “Enchantment”

Book Review: Guy Kawasaki’s “Enchantment”

I had the pleasure of previewing Guy Kawasaki’s new book “Enchantment earlier this year.  Kawasaki’s Enchantment hit stores March 8th, and it provides a guide to creating the next irresistable company, brand or widget (think Google, Groupon, or the iPhone).

This is a must-read for start-ups as well as established companies.  As consumers become more and more sophisticated, companies must do more to get their attention (and hold onto it).  Regular visitors to The Senior List know that our platform allows the best senior-service providers to shine, and the worst providers to shine (albeit in a different light).  I have little doubt that the providers with the best ratings and reviews here on The Senior List are practicing some of Guy Kawasaki’s strategies for Enchantment (whether they know it or not).

Having worked in the field and corporate offices of muti-national AND small companies, one chapter really struck a chord.  Chapter 10 is titled; How to Enchant Your Employees.  The heart and sole of any organization is it’s dedicated employees.  Enchanting your customers is a no brainer, but I’d argue that it’s equally important to enchant your employees as well.  Keeping and motivating employees is no easy task, and losing your best employees is a recipe for disaster.  Let me share with you some of Guy’s strategies for enchanting employees:

  • Provide a MAP:  “Providing an opportunity for employees to achieve mastery, autonomy, and purpost (MAP) is more important than money.”
  • Empower Them to Do the Right Thing:  “Bottom line:  Let your employees do the right thing, and you’ll enchant them.  And then they will enchant your customers.”
  • Judge Your Results and Others’ Intentions:  “Judge yourself by what you’ve accomplished and others by what they intended.  This means you are harsher on yourself than others”.
  • Address Your Shortcomings First:  “People who adopt this self-criticism strategy will improve managers because they take responsibility for lousy outcomes.”
  • Suck It Up:  (One of my personal favorites)  “Sometimes you should suck it up and deal with adversity, because that’s what great people do.”
  • Don’t Ask Employees to Do What You Wouldn’t Do:  “Nothing will increase your credibility and loyalty better than this.”
  • Celebrate Success:  “One win can overcome a hundred losses, so celebrating success is a powerful way to enchant employees.”

(There’s more to the list in Chapter 10, but you’ll need to buy the book to experience the full effect.)

“Enchantment transforms situations and relationships.  It converts hostility into civility.  It reshapes civility into affinity.  It changes skeptics and cynics into believers.”

-Guy Kawasaki from his new best seller,  Enchantment

 

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Lifelines Academy- Educating and Connecting People Serving Seniors

Lifelines Academy: What is it?

If you don’t know about Lifelines Academy yet, it’s time you did.  Lifelines Academy is an online community for educating and connecting people serving seniors.  The mission is to “prepare businesses, professionals and families to meet the challenges of – and to realize the opportunities associated with – the aging of America”.  With over 500 online (interactive) courses, we think they do “education” quite well.

The more businesses that collaborate, the better things can get for the seniors and their family caregivers” says Sheryl Hunter, CEO of Lifelines Academy.  She learned this lesson first hand over many years of caring for her grandmother and an aunt, both suffering with Alzheimer’s disease.  Sheryl, an attorney, co-founded Lifelines Academy in 2009 with business partner Beth Farrell.  Together their goal remains educating and connecting people serving seniors nationwide.  Lifelines Academy offers online courses for geriatric care managers, senior move managers, healthcare providers, designers and other professionals serving seniors.  They also have a growning network of providers of goods and services to this marketplace.Lifelines Academy

The majority of courses offered by Lifelines Academy provide either continuing education credits or a specialty certification.  This online educator is unique because the focus is on the entrepreneur.  It’s focused on the entrepreneur who is seeking an innovative (turn-key) business solution to meet the needs of the growing aging market.  Co-founder Beth Farrell explains, “people today have limited resources, one of which is time.  Our courses are designed to enable people to take classes conveniently and cost effectively.  They can do this online and receive valuable information, the right business forms, checklists, and marketing materials.  These items allow for an immediate implementation of the course curriculum“.  Both founders know that people serving seniors need to meet the needs of their clients AND be able to run a business.

Click through to review the online education offerings from Lifelines Academy… You’ll be glad you did!

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Winners of The Senior List Facebook Follow Promotion

The Senior List Eldercare Directory is pleased to announce the winners of our Follow The Senior List on Facebook contest.  (You can view our Facebook Fan Page and learn more about the winners by joining us on facebook!)

Winners received a Showcase Listing in our senior provider directory  to run through the end of the year!  Congratulations to:

Brian Hilgengerg, owner of Senior Helpers in Desmoines, Iowa

Nancy Bortolameolli, owner of Senior Helpers of the Fox Cities, Wisconsin

Jennifer Prell, President of Silver Connections in Cary, Illinois

Bobbi Crockett, owner of Community Connections in Matthews, Virginia

(Winners we’ll contact you thru facebook for details on claiming your prize.)  Congrats once again!!

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