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Bay Alarm Medical Alert System Review

Bay Alarm Medical has been family owned and operated since 1946.  We've had our eye on them for some time, and have appreciated our interaction with Bay Alarm's staff over the past few years (answering questions, etc.).  Bay Alarm Medical has options for both traditional in-home medical alert systems as well as the more mobile cellular options.

Related: Bay Alarm vs Life Alert

The Bay Alarm Medical Alert System

  • Name:  Bay Alarm Medical Alert SystemMedical Alert Buyers Guide
  • Website Info: bayalarmmedical.com
  • Auto Fall Detection? :  yes
  • Equipment Cost:  $0
  • Monthly Cost:  $19.95 per month
  • Cancellation Policy: No Fees, Cancel at Anytime
  • Features:  Waterproof Pendant, Wireless, 24/7 Monitoring, 32 hour back-up battery for base station (in case of power failure), up to 1,000 feet range (pendant to base station).

Product Review: Bay Alarm Medical Alert System

Bay Alarm Medical Alert Reviews

The Bay Alarm Medical Alert System is a great option if you're looking for a traditional medical alert protection. Bay Alarm has been in business since 1946, and so far we've been impressed with staff's responsiveness to questions and the like.  Since customer service is a big deal to The Senior List team, this speaks volumes.  Bay Alarm offers in-home medical alert system options as well as cellular mobile options.  The in-home medical alert system is offered for use with a traditional land line, OR a cellular style base station option (if you don't have a land line in the home).  Bay Alarm also has a mobile hand held alert system with GPS for those that wish to leave the home environment.

If the pendant battery should start to run out, the pendant will send a signal to the base station.  This will prompt the base station to contact the call center, and a new pendant will be sent out immediately (free of charge).  The pendant battery is rated at 5 years, so this is an infrequent occurrence.

The Bottom Line: Bay Alarm Medical

Bay Alarm Medical AlertWe're recommending the Bay Alarm Medical Alert System because it satisfies many of our top criteria for medical alert system providers.  They offer short-term agreements, there is no equipment to buy, their staff is attentive, the pendant is waterproof, the in-home range is as good as it gets, it's easy to install, and if that wasn't enough they offer free monitoring for a second pendant purchase (for spouse or roommate).  We also like the fact that there are a number of positive Bay Alarm Medical Alert System Reviews available which gives us confidence in recommending them strongly.

12 Comments

  1. I want a system that is with me all through the house and a reasonable distance outside the house that I can actually speak to for assistance.

  2. I have had your service for several years and had no problem until a few months ago. From the time I pushed the pendant for help after falling it took a good 4-5 minutes for anyone to even start talking to me. If I had a heart attack I could have been dead by then. It really upset me. When I called to talk about it my response was that they must have been “busy” when I needed them. How does that help me? I was not hurt thankfully and had told them when they did answer that I was not hurt, just needed help getting off the floor. The paramedics came and put me back on my feet. I was thankful for having the button to push, but not happy with Bay at that point. Why don’t you get more people to man the alerts?

  3. While bay alarm medical may have a good system you need to dig deeper and read the fine print! I paid the $239.40 for a years service which was a mistake, you’re better off paying monthly! Within two months of paying the annual fee my mom had to go into assisted living, bay alarm would not refund any of the money and it cost $20 to ship the unit back! I was told on the phone if they did not receive the unit it would be an additional $200, therefore I had to insure the package. This company is all about the money!

  4. Bay Alarm Medical Alert wants $200 to replace their faulty equipment that we are “leasing”. Great scam…no thanks. Cancelling after two years. What a rip-off.

  5. I’ve been digging through your site and had almost ruled out Bay Alarm because this page says it doesn’t offer fall detection. But then I went to their site and it’s clear they do offer it (extra $10/month). How often do you update the specs on these services? (I’m seeing this review is of Sept. 2014.) I thought I’d found a one-stop shop to compare services (am grateful for your site, don’t get me wrong!) but now I”m wondering if I have to put together the info for each company manually since your info is outdated by nearly a year. 🙁

    1. Hi Nola- You are correct, Bay Alarm Medical very recently added fall detection to their product. I have updated the review to reflect this. Best, Amie

  6. My mother tried using this service. After 6 months with the device, the monitoring unit stopped working. When she returned it, she was advised there would be a $200 charge to her. They do not stand behind their units, and when push comes to shove, they prefer to shove the seniors after they give them defective equipment.

    1. Sorry to hear that jbesq – Are you still using the Bay Alarm system? They have very high customer service marks compared to most. Let us know what you chose as an alternative if you switched… thanks for the feedback! – A

    2. I am searching for a good, reliable medical alert system. You are the 2nd review that I read about them charging you $200.00 to return faulty equipment. I have deleted them off my list.

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