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Product Review: Philips Lifeline Medical Alert Systems

We’ve reviewed Philips Lifeline more than once over the years. Today we’re taking a fresh hands-on look at Philips Lifeline and updating our review to reflect their current offerings and pricing.

Let’s find out if Philips Lifeline is the right choice for your loved one. There are several medical alert companies who offer both in-home, mobile and fall detection options, Philips Lifeline is one such company.

Philips LifelineMonthly FeeActivation FeeSelf-InstallationTechnician Installation
HomeSafe Standard (Landline)$29.95/mo.$50.00$19.95$99.00
HomeSafe Standard (Cellular)$41.95/mo.$50.00$19.95$99.00
HomeSafe with AutoAlert (Landline)$44.95/mo.$50.00$19.95$99.00
HomeSafe with AutoAlert (Cellular)$56.95/mo.$50.00$19.95$99.00
GoSafe (Landline)$54.95/mo.$149.00$19.95$99.00
GoSafe (Cellular)$64.95$149.00$19.95$99.00
GoSafe2 (Cellular)$44.95/mo.$99.95$19.95$99.00

The Stuff We Liked: Long lasting batteries, the GoSafe2 unit we tested was true to stated battery life, fall detection add-on available, water resistant pendant and buttons, month-to-month, no long term contracts. Sleek, updated equipment. Professional installation available. GoSafe2 combines mobile (cellular), a two-way speaker and fall detection all in one unit.

The Stuff We Didn't: Additional fee for fall detection is a bit higher than competition ($10 vs $15), activation fees (however, if you use our code, this is waived).

The Bottom Line: Philips Lifeline offers a variety of solutions for consumers in the home and out. We are particularly impressed with the battery life and small size of the GoSafe2. The powerful device measures 3.0 x 1.3 x 0.6 inches, has fall detection, is waterproof (!) and has powerful GPS locating technologies.

Visit the Philips Lifeline website, or call 1-855-681-5357 for more information.

*Savings Alert* All units have a one time activation fee. Be sure to use Promo Code X2HW to receive free shipping + free activation!

Philips Lifeline: A Flexible Response To Any Emergency

Philips Lifeline offers a flexible medical alert service. Users register the details of their chosen responders such as children or other family members, caregivers, neighbors or friends when they receive their alert device. Then, when they press the button, the call center helps them establish who is the best person to respond. Of course, the call center can also call the local emergency services if needed.

Having flexible options means that seniors don’t have to worry about EMTs or the fire department showing up at their door if that’s not what they need. Having the option to contact other designated people can also help prevent unnecessary trips to the emergency room.

Fall Detection Made Simple

Some medical alert companies offer fall detection, but only as a separate pendant. We know people, understandably, find this cumbersome. We love that Philips Lifeline offers its fall detection option as an add-on for the user’s existing pendant, so everything is housed in one wearable device.

HomeSafe or GoSafe – Take Your Pick

HomeSafe is Philip’s home based medical alert option. Customers can choose from a landline or cellular based option – perfect for people who don’t have a landline at home.

GoSafe is Philips’ mobile (cellular) medical alert option. Perfect for active seniors, the GoSafe and GoSafe2 is designed to be used outside the home. With up to six location technologies including GPS, plus connection to the AT&T network, GoSafe makes it easy for first responders to locate users swiftly and get them the help when and where they need.

What’s In The Box

HomeSafe:

  • A lightweight, waterproof emergency button that can be worn as a pendant or as a bracelet.
  • A long life battery and no worries about recharging – Philips will replace it automatically if it runs down.
  • An in-home communicator with high fidelity microphone and speakers to provide two-way communication with the call center from anywhere in the home.
  • 400ft in-home range, 800ft if line of sight is unobstructed.

Added Extras

Every HomeSafe is easy to set up with a step-by-step voice guided installation process. A quick setup guide is also included with easy to follow instructions. The call center also carries out regular battery testing and lets you know if there’s a problem, so there’s no need to remember to test the unit. HomeSafe also offers 30 hours of backup battery in the event of a power outage.

Users can opt to add automatic fall detection to their HomeSafe pendant (HomeSafe with Auto Alert) for an additional $15 monthly.

GoSafe and GoSafe2:

  • A lightweight, waterproof emergency button that can be worn inside and outside the home for protection and reassurance when out and about.
  • A long lasting battery that lasts up to seven days on a single charge and can even be recharged while being worn.
  • An in-home communicator with high fidelity microphone and speakers that connects to the call center when using the device at home.
  • Fall detection comes as standard on all GoSafe pendants.
  • The GoSafe2 is Philips' latest and most advanced offering that includes everything listed above, but in one single pendant instead of having a separate in-home communicator.

Added Extras

Every GoSafe is easy to set up with a step by step voice guided installation process. The call center also carries out regular battery testing and lets you know if there’s a problem, so there’s no need to remember to test the unit. The GoSafe also offers 30 hours of backup battery for the in-home communicator, in the event of a power outage.

How Much Does Lifeline Cost?

HomeSafe Pricing:

  • HomeSafe with a landline in-home communicator costs $29.95 monthly
  • HomeSafe with a cellular in-home communicator costs $41.95 monthly
  • HomeSafe with AutoAlert and a landline in-home communicator costs $44.95 monthly
  • HomeSafe with AutoAlert and a cellular in-home communicator costs $56.95 monthly
Savings Alert!!!!! All units attract a one time activation fee. Be sure to use Promo Code X2HW to receive free shipping + free activation!

GoSafe and GoSafe2 Pricing:

  • GoSafe with a landline in-home communicator costs $54.95
  • GoSafe with a cellular connection for the in-home communicator costs $64.95 monthly
  • GoSafe has a one time $149 activation fee (use Promo Code X2HW to receive free shipping + free activation!)
  • GoSafe 2 (self contained pendant, no in-home communicator) costs $44.95 monthly
  • GoSafe 2 has a one time $99.95 device fee (use Promo Code X2HW to receive free shipping + free activation!)

What We Like

We like how flexible Philips Lifeline is, offering options for cellular in-home systems, and different emergency response options depending on the circumstances. We also love that the batteries are so long lasting and all battery testing is carried out automatically.

We also note that Philips Lifeline doesn’t tie users in to long term contracts – you can cancel any time. Unlike other providers, there is no change in pricing regardless of the length of usage, users pay the same amount no matter how long they have the unit, which seems like a fair deal.

Finally, we love the fact that fall detection uses the same pendant so there’s no need to carry two devices.

What We’d Change

An extra $15 monthly for added fall protection is a little steeper than some providers, so we’d like to see that price drop a little. The one time activation fees are also a little costly (just make sure to use the promo codes).
We’d also like to see more added extras such as caregiver portals or medical monitoring as the Philips devices are reliable and solid but lacking in the innovative extras offered by some other providers.

Overall, we think Philips offers a flexible, fair solution with no strings attached and no long term contracts for seniors both at home and outdoors. Their new GoSafe2 offers all the power of their mobile option contained in one tiny wearable device, which is perfect for active seniors who don’t want to wear a bulky pendant. With no fixed term contracts and such easy set up, we think Philips Lifeline is worth consideration.

4 Comments

  1. Great info! Signed up for Philips Lifeline in Naples, Florida for my Mother after learning here because they also have a locally managed Lifeline program serving Fort Myers & Southwest, Florida If system has any issue such as low battery, it lets them know and they come to her home. Philips Lifeline is clearly a premium service and only one that both makes and monitors their own service. I work in a hospital and most all equipment is from Philips as well. After having a mail order one that was not reliable, was amazing to see the difference in the Philips service. Like comparing a Wal-Mart blood pressure cuff to ones we use in hospital.

  2. Most of the medical facilities in our area recommend Philips. Originally we got the pendant with fall detection, but it was so sensitive the alert went off when she sat down on the couch. As a result we switched it out for a standard home pendant, which works better for her.

    When my mother accidentally pressed the button in her sleep (she keeps it hanging on the side railing on the bed), Philips was quick to notify us so we could make sure she is OK. I do have two concerns, however. The customer website is old and outdated and cannot be logged in to, and has not been accessible for months. The message across the top of the site page states that a new site is on the way, but it has been a very long time.

    Also, when I was still able to log into the customer interface, I discovered the emergency contact information from our account was mixed up with the emergency contact information from another account that was not active. Fortunately, I discovered the discrepancy (I would login periodically to update or check information, link below). I called in to speak with a customer service representative and they corrected it, but it shouldn’t have happened in the first place. What if they couldn’t reach us when something happened to her?

    While we are happy with the in-person responses, it is for the latter two reasons we are considering changing services. But because all the medical facilities in our area recommend Philips, we have been hesitant to do so. Hope this is helpful.

    1. Thank you for sharing your experiences! I know that our visitors will find your comments valuable and best to you and your mother. -Amie

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