Most Reliable Medical Alert Systems

Our experts explain how to find a reliable medical alert system that you can trust with your life. See our top picks right here.

Our experts explain how to find a reliable medical alert system that you can trust with your life. See our top picks right here.
#1 MobileHelp

Their reliable medical alert systems:

MobileHelp manufactures and sells best-in-class medical alert systems that are at the top of the list of the most dependable systems on the market today.

Why We Recommend MobileHelp

  • No-long term contracts
  • Free lockbox with every order
  • FDA Registered & FCC Certified
  • Only two-in-one mobile alert system for couples
#2 Medical Guardian

Their reliable medical alert systems:

Medical Guardian provides high-quality equipment that not only works as it should but looks great too. Sleek and minimal, these devices are easy to use and wear.

Why We Recommend Medical Guardian

  • First month free
  • No hidden fees, no contracts, free activation
  • Impressive range of 1,300ft for in-home system
  • Choose from in-home, cellular and smartwatch options
#3 Philips Lifeline

Their reliable medical alert systems:

Philips Lifeline sells high-quality medical alert systems that you can rely on to keep seniors safe both inside and outside the home.

Why We Recommend Philips Lifeline

  • Water resistant
  • No long term contracts
  • Flexible response programs
  • Excellent quality fall detection

What are the most affordable medical alert systems?

When you purchase something new, you want it to be reliable. Whether it’s a car, a TV, or a home food delivery service, of course, you want to know you’re getting exactly what you paid for.

It’s just the same with medical alert systems. You want to know you can rely on it, any time day or night.

Medical Alerts Means Help is at Hand

The most reliable medical alert systems researched by The Senior

A medical alert means seniors and their caregivers can rest a little easier. The risk of slipping, falling or having a medical emergency increases as we age, and many seniors worry that they might fall and be unable to summon help. Caregivers worry about something happening to their loved one when they’re not around to help them.

With a medical alert device, users know that if something happens, all they have to do is press a button to be connected to a real live human who can help them.

Reliability Is Everything

Since medical alerts are used in potentially dangerous or even sometimes life-threatening situations, reliability is extra important. Seniors need to know that in their moment of need, their medical alert won’t let them down.

We’ve reviewed and tested many medical alerts over the years. In this article, we’re sharing with you four of the most reliable medical alert systems. What we love about these companies is that their equipment is high quality, and it does exactly what it’s supposed to do. From the moment the system is set up, users know they can rely on it to keep them covered in case of an emergency.

Reliability extends to customer service, too. Customers need to know that if they have a question, or something goes wrong with the system, they can get in touch with support staff easily, and get their problem resolved promptly.

Choose A Medical Alert System You Can Rely On – No Matter What Your Lifestyle

What we appreciate about the systems we researched for this article is that between them they offer options for every lifestyle.

More active seniors have mobile options to choose from, to keep them protected whenever they’re out and about, running errands, or having fun. Those who have bigger health concerns that keep them at home, or who simply don’t have the energy or inclination to go out much, will find plenty of in-home systems.

And of course, there are cellular in-home systems for those who don’t have a landline.

A Quick Word On Medical Alert System Testing

Even the most reliable system might fail from time to time. Although we know how solid these four systems are, nothing is foolproof. That’s why we recommend testing your system once a month. Simply press the button to contact the call center. When they answer, let them know you’re simply testing the system.

Don’t worry about triggering a false alarm, or bothering the call center staff. They’re used to system checks and are happy to help you ensure your system is working correctly.

What To Look For In a Medical Alert Device

There are a lot of medical alert systems out there, so how do you choose? Here are some important indicators that a medical alert system is worth your time researching. You want your chosen system to tick all of these boxes.

  • Clear pricing. Before you sign up, you should be clear on what you’re getting and exactly how much you’ll pay for it.
  • Comfortable to wear. If it’s not comfortable to wear, there’s a good chance its owner will take it off and leave it on the nightstand! Most companies now offer a pendant or a bracelet option so it’s easy to find the best style for you or your loved one.
  • Water resistant buttons. Seniors need to be able to wear their button while showering or bathing, to be sure that if they slip while doing so, they can get help.
  • No long term contracts. Be sure that the company doesn’t lock you into long term contracts that you can’t cancel. The Senior List never recommends companies that do this.
  • Responsive call centers. Check out what other customers are saying – you want to know that if you call for help, someone will be with you quickly.
  • Decent range. Every system differs in how far away from the base station it works. Make sure you choose one with a big enough range to cover you when going out on the porch, to the basement, in the attic, or to visit the mailbox.
  • Backup battery. When it comes to choosing a system you can rely on, you need to know it will still work in the event of a power outage. Look for a backup battery that keeps you covered for at least 24 hours.

Questions To Ask Before Purchasing a Medical Alert

Before deciding on a medical alert system, we suggest asking:

  • Do I have to pay extra for the equipment, or a setup fee?
  • Can I cancel my contract at any time?
  • How easy is it to cancel?
  • Will I be penalized for canceling early?
  • What will I pay monthly?
  • What happens if the system stops working?
  • What is the typical response time for a call?
  • How much do I have to pay to add fall detection?

How We Chose The Alert Companies On This List

It’s important that the companies we recommend offer high-quality equipment you can rely on, backed by excellent customer support. To make it onto this list, each company needed to offer:

  • High-quality equipment that does exactly what the company says it will do.
  • Easy-out contracts that don’t lock customers in long term.
  • Straightforward pricing that makes it easy to figure out how much you’ll be paying, and how often.
  • Good customer service with well-trained call centers, prompt responses, and a friendly team on hand to help if needed.

Here are our favorite medical alerts for when you need to know your equipment has you covered.

Most Reliable Medical Alert Systems for 2020

#1. MobileHelp

Best Technology

Editor's Rating:

4.9 / 5
MobileHelp manufactures and sells best-in-class medical alert systems that are at the top of the list of the most dependable systems on the market today. Call to hear current MobileHelp offers and pricing.

MobileHelp offers systems that work inside the home, outside the home, or both! We like their approach – it means seniors can get coverage wherever it suits them most. All of  MobileHelp’s systems are cellular, so it’s suitable for anyone who doesn’t have a landline.

Systems offered: Customers can choose from an at-home system with a base station (Classic), a mobile device with a wearable button (Solo), and a system that combines a base station AND a mobile device (Duo.)
What’s included: Classic comes with the base station, and button. Solo comes with the mobile device, plus a button and a charging cradle. The Duo comes with a base station and button, and a mobile device and charger (we like that the button works with the base station and the mobile device, so customers can use the same button for everything.)
Button type: Wrist or pendant.
Water-resistant: Yes.
Add-on features: Medication reminders are available for Classic and Duo. Wall buttons are also available.
Fall detection: Yes, $10 monthly.
Range: 600 ft
Battery: Classic and Duo have 30-hour backup batteries, while Solo lasts 24 hours on one charge.
Cost: Classic starts at $19.95 monthly, Solo starts at $37.95 monthly, and Duo starts at $41.95 monthly.
Contracts: No long term contracts.
Equipment / set up fee: No.
What customers are saying:

“I wear the one for the house all the time and when I go out, I wear the other necklace. It’s very comfortable. With MobileHelp, I have more freedom than worries.”
“I was alone during the day and I needed to have something so that somebody could come and get me if anything should happen. I’ve had a medical alert device before but we had some problems with the service and we didn’t care for it. My kids then got me switched to MobileHelp. I’ve been doing fine with this service and I was very satisfied with the experience.”
“I wear it constantly and I never take it off even if I’m showering. Everybody who lives alone should have one.”

Pros: We love that MobileHelp has options for inside the home, outside the home – and both. We also like that the systems are cellular, so anyone can use it, even without a landline. The medication reminders are a nice touch.
Cons: The in-home range isn’t as high as some other providers.
The verdict: MobileHelp is a popular, reliable medical alert system that keeps you covered no matter what you’re doing.

#2. Medical Guardian

Options for Inside the Home and Out

Editor's Rating:

4.5 / 5
Medical Guardian provides high-quality equipment that not only works as it should but looks great too. Sleek and minimal, these devices are easy to use and wear. Call to hear current Medical Guardian offers and pricing.

Medical Guardian excels when it comes to flexible options for seniors. They offer everything from a classic landline system to an ultra-modern smartwatch that comes with an emergency button. We love their range because no matter what you need, Medical Guardian is sure to have something that suits you.

Systems offered: Three home systems – one landline (Classic), one cellular (Home), and one that comes with extra activity sensors (Family.) Three mobile systems – one GPS based (Mobile), one combined GPS and WiFi (Active), and a smartwatch with an emergency button (Freedom.)
What’s included: Classic and Home come with a base station and wearable button. Family comes with both of those, plus sensors that can be put around the home. Mobile comes with the device, a wearable button, a charging cradle, and a carrying case. Active and Freedom are both self-contained units.
Button type: Wrist or pendant.
Water-resistant: Yes.
Add-on features: Customers can buy a lockbox, plus extra buttons and wall buttons (included voice-activated wall buttons for if they fall but can’t reach the nearest wall button.) A car charger is also available for Mobile. A protection plan is also available.
Fall detection: Yes, $10 monthly.
Range: $1300 ft for both at-home systems – very impressive.
Battery: 32 hour backup for Classic and Family, 30 for Home, and 24 hours per charge for Mobile. Active lasts 5 days on one charge, which is impressive.
Cost: Classic starts at $29.95 monthly, Home stars at $34.95 monthly, and Family starts at $79.95 monthly. Mobile starts at $39.95 monthly, and Active starts at $49.95.
Contracts: No long term contracts.
Equipment / set up fee: No.
What customers are saying:

“I wear it around my neck and it’s very comfortable. I use it and I like it.”
“The team was helpful. The device is working and I appreciate having it. I’d recommend Medical Guardian to anybody.”
“Medical Guardian has been a blessing”

Pros: The wide range of options is fantastic – we love that there’s something you can rely on whether you need something to protect a frail senior at home or to give security to a senior who’s always on the go.
Cons: We’d like to see more service-focused extras such as a caregiver portal or medication reminders, and some of the prices are a little steep.
The verdict: Excellent quality backed by great service makes Medical Guardian a reliable option for seniors.

#3. Philips Lifeline

Best Professional Installation

Editor's Rating:

4.1 / 5
Philips Lifeline offers professional installation or options to install yourself with the help of their support team. Call to hear current Philips Lifeline offers and pricing.

Philips Lifeline makes it easier for seniors to feel safe and secure, whether at home, or out and about in their community. Their systems are reliable, powerful, and modern.

Systems offered: Philips offers two in-home systems and two mobile. For in the home, there’s HomeSafe and HomeSafe with Auto Alert (their fall detection technology.) For outside the home there’s GoSafe, and GoSafe2 (which is their first all in one pendant solution.)
What’s included: HomeSafe comes with base station plus a choice of wrist or neck button. HomeSafe 2 comes with base station plus an AutoAlert pendant. GoSafe comes with an in-home communicator, a mobile button, and a charger. GoSafe2 comes with a mobile button and charger.
Button type: HomeSafe standard offers a choice of wrist or neck button, while all the other options offer a pendant only.
Water-resistant: Yes.
Add-on features: Add a lockbox or a voice extender (for greater range) on HomeSafe.
Fall detection: Comes as standard on HomeSafe with AutoAlert, GoSafe and GoSafe 2.
Range: 400ft.
Battery: GoSafe2 lasts up to 3 days on a single charge, while GoSafe lasts an impressive 7 days.
Cost: HomeSafe Standard starts at $29.95 monthly, and HomeSafe with AutoAlert starts at $44.95 monthly. GoSafe starts at $54.95 monthly, and GoSafe2 starts at $49.95 monthly.
Contracts: No long term contracts.
Equipment / set up fee: Yes. Both HomeSafe systems attract a setup fee of $50. GoSafe has an initial equipment fee of $149, while GoSafe2 has an initial equipment fee of $99.95.
What customers are saying:
“I’ve had to use it before and the team has a very good response time. They call or they send the ambulance or call my son, whatever is necessary. I’m happy I have Philips Lifeline.”
“I used to have a different medical alert device, but I’m more satisfied with my Philips Lifeline. Plus, I feel more secure wearing it every day. I’ve tested it and I’m satisfied with the timeframe they got back to me. It was fast.”
“My mother-in-law has had the medical alert device with Philips close to seven years now and it is great peace of mind.”
Pros: Reliable equipment that gives flexible options for both inside and outside the home, and we love how compact the GoSafe2 is.
Cons: A little pricey compared to some, and charges for equipment, which most providers don’t.
The verdict: A quality, reliable option for seniors who don’t want a lot of bells and whistles, but do want to know someone has their back at all times.

#4. LifeFone

LifeFone has been around for many years now. Their long reputation for quality helps make them a good, reliable option. They have options to suit every lifestyle, plus their in-home landline system was designed to travel with its owner, so seniors can take it anywhere in the US on vacation or visiting with family.

Systems offered: An at-home system that comes with landline or cellular options, a mobile option with a button, and an all-in-one mobile device.
What’s included: In-home systems come with a base station, plus a wrist button or pendant. The mobile option comes with a mobile device, charging cradle, a base station so you can use it at home too, and a wrist button or a pendant. The all-in-one device comes with the device itself, plus a charging cradle.
Button type: Wrist or pendant.
Water-resistant: Yes.
Add-on features: LifeFone offers a range of check-in calls and reminder options. All customers can choose a daily check-in call for $19 monthly, or daily medication reminders for $6 (though this isn’t available for all systems – check with LifeFone if you’re eligible.) Customers with the in-home landline system can also get daily activity checks for $6 monthly. GPS users can sign up to a device location service for $9 monthly (great for concerned caregivers.) Customers can also buy accessories including a lanyard, lockboxes, wall-mounted help buttons, additional buttons, and a device protection plan.
Fall detection: Yes, $5 monthly (the most affordable option we’ve seen.)
Range: 1300 ft from the base station, which is impressive.
Battery: 30 hours. The on-the-go system also offers 30 hours of backup life, which is impressive. The all-in-one mobile option has a 36-hour battery!
Cost: Starts $24.95 monthly for a landline system at home, and $30.95 for cellular. Mobile starts at $36.95 monthly, and all-in-one mobile starts at $42.95.
Contracts: No long term contracts.
Equipment / set up fee: No.
What customers are saying:
“I wear my LifeFone when my caregiver is not here. I’ve tested the button and their response was quick. When somebody came on the line, they were very easy and comfortable to speak with.”
“I live alone and it gives me peace of mind and it comforts me that I have my LifeFone and knowing I’m protected in case something happens. I’ve spoken to a couple of people for advice on how to use it and they were helpful and it’s easy to use once installed. I’ve tested it once and their response time was good.”
“My LifeFone gets tested every two weeks and it has been very, very good. They respond immediately and I’ve had very good interactions with them.”
Pros: We love the affordable fall detection and impressive base range on the at-home units. The range of check-in options is wonderful too.
Cons: The cost might be a little on the high side for some customers.
The verdict: A trustworthy system that’s robust enough to rely on and flexible enough to suit most lifestyles.

When you’re looking for a medical alert system, you want to make sure it’s reliable. These four providers offer reliable systems that do what they’re supposed to do and offer enough options to cover you no matter what your needs.

Best Overall Medical Alert System

Editor's Rating:

4.9 / 5
MobileHelp sets the standard in the medical alert industry for not only producing best-in-class equipment but also for providing the highest level of customer service. Call to hear current MobileHelp offers and pricing.