close

Connect America Medical Alert Systems

Editor's Rating:

3 / 5

As you get older, taking care of yourself becomes a little harder. As a result, many seniors may feel their homes are invaded by caretakers or feel compelled to live with family members. But what if you decide to live alone? Even if you choose to accept assistance from family members and professionals, they will not always be there to assist.

Thankfully, you can rely on medical alert systems to dispatch immediate assistance to your location, if you ever need them. One commonly recommended medical alert system is Connect America’s Medical Alert. Rated number six by Consumer Affairs, it includes features such as 24/7 monitoring, water-resistant pendants and mobile GPS systems. See below for details.

Connect American Cost and Plans

ProductsPriceFeatures
At Home LandlineMonthly Plan for $22.95

Semi-Annual Plan for $119.70

Annual Plan for $219.45

Fall detection add-on for $10 or less

Protection plan add-on for $5

All payment plans include the following features:

  • 24/7 monitoring and protection
  • Two-way communication at the touch of a button to summon assistance
  • Includes base unit and emergency button for the neck and wrist
  • Waterproof for use in the restroom and other wet spaces
  • The semi-annual and annual rate plans provide free shipping. The annual plan adds a free lockbox and a free month of monitoring.
At Home No Landline/WirelessMonthly Plan for $32.95

Semi-Annual Plan for $179.70

Annual Plan for $329.45

Fall detection add-on for $10 or less

Protection plan add-on for $5

All payment plans include the following features:

  • Wireless connectivity eliminates the need for a landline
  • Two-way communication at the touch of a button to summon assistance
  • Includes base unit and emergency button for the neck and wrist
  • Waterproof for use in the restroom and other wet spaces
  • The semi-annual and annual rate plans provide free shipping. The annual plan adds a free lockbox and a free month of monitoring.
On the Go (MobileElite)Monthly Plan for $37.95

Semi-Annual Plan for $209.70

Annual Plan for $384.45

Fall detection add-on for $10 or less

Protection plan add-on for $5

All payment plans include the following features:

  • GPS services to assist with location while on the move
  • Multiple alert device options, including wearable tech for the wrist, pendant button, hand-held device and carrying case
  • Waterproof for use in the restroom and other wet spaces
  • The semi-annual and annual rate plans provide free shipping. Annual payment rate plan includes a free month of monitoring.

It is important to note some fine-print details in addition to the information provided above. The annual rate plan appears to only be available for new customers and At Home landline systems only. The annual rate is provided as a payment plan on all available products, so it is best to clarify with the company. In addition to this, fall detection requires additional fees and is only available on devices while supplies last.

Finally, the annual rate plan is promotional. Once the plan period is over, the company says customers will pay the regular monthly fee. There is no mention of the semi-annual plan in the fine print, so it would be wise to clarify this with the company as well.

How To Complete Setup

The specific setup instructions vary based on which of the three primary products are chosen. The product may be installed using a basic landline, an answering machine, a VOIP or without using a phone at all. For the most part, it is a relatively simple plug-and-play setup.

Routine testing of the equipment is recommended to ensure it is functioning properly. Some parts of Connect America’s website recommend monthly testing, while other sections recommend weekly testing. As a reminder, there are no activation, initiation or installation fees.

How To Use

The company markets its product as a three-step solution. In the event of a fall or another medical emergency, you should first press the medical alert button on your wrist, neck or pendant. This provides automatic connection to operators and allows two-way communication. Seniors are then encouraged to speak with the designated operators to help them determine the best type of help you require. Operators will then dispatch the relevant services, such as paramedics, and stay on the line until they arrive.

If fall detection is one of the features provided on the device you purchase, beware the fine print. The device is designed to automatically detect falls, but the company also cautions that it is not 100% accurate. As a result, even if your plan includes fall protection, if you fall, you should still attempt to push the button. That said, the company claims to have the best fall protection service in the industry, and its overall services come highly recommended from the people who rely on it every day.

Foreign Language Assistance

If you do not speak English, Connect America promises that its agents are multilingual operators with SIA certifications. Operators are also trained to use the International Language Line. This provides access to the translation of 140 languages in real time.

Coverage Area

Connect America offers a wide area of coverage from the 50 states to Puerto Rico, Canada and the Virgin Islands. This is specifically for the At Home wireless system, making it a useful option for families on vacation. The Mobile Medical Alert system is also available wherever customers have access to AT&T coverage.

How To Return Equipment

You can try the product risk-free for 30 days. If you aren’t satisfied with it during this time period, you can return it. The company provides this offer on all its products and for all its payment plans. Note, however, that the company does not pay for return shipping. If you decide you don’t want the product after the 30-day period ends, you may still receive a prorated refund.

How To Cancel Subscription

Connect America allows you to cancel your subscription at any time. The recommended medium is through email. After cancellation, all equipment should be returned via the process explained above.

With offerings like these, it comes as no surprise that Connect America is one of the most popular and top-rated medical alert systems in America. However, be sure to shop around for the best offer that suits your specific needs and budget.

  • Was this Helpful ?
  • yes   no