First Impressions and Getting Started With Numactive
As we all know, the first points of contact with a company and first impressions can be lasting. Here is my experience with Numactive.
The Buying Process
Buying a medical alert system can be a complicated process, especially for older people or caregivers who may not be particularly tech-savvy. Unfortunately, the Numactive website isn’t as robust as a lot of competitors in the field. Companies like Medical Guardian, for example, offer multiple ways to use their website to find the right product for you, with loads of informational materials to guide you through the buying process. Numactive’s site is on the sparse side when it comes to information, instead of relying on person-to-person consultations to assist customers.
Thankfully, where the website is lacking, the phone consultation process was a huge help in walking a customer through their options and plans. I was impressed with the quality of service I got on the phone, as the representative not only helped me parse some of the more complicated plan pricing options, but also gave me a fall-risk assessment to determine if I would need a fall sensor for the older person that would be requiring the device.
Also, it should be noted that even though there isn’t a lot of product information on the website, this pared-down approach removes complications in selecting the right system. Numactive only has two system options—an at home and a mobile model—and they don’t offer extra products like additional activation buttons directly from their site, which helps keep the shopping process simple.
Choosing the Right Plan
One of the most difficult parts of the buying process for me was selecting the right pricing option for the needs of the older person that would be using the system, which in this case was me. Numactive has four price options for the Alert Sky device, all based on different term limits. The plans are Flex Agreement, which means there is no contract, but requires a high $150 activation fee, a one-year contract, which lowers the activation fee to $100, a two-year agreement for a $50 activation fee, and a three-year contract which eliminates activation fees.
All of the plans require three months of billing upfront, and all of them have the same $49.99 per month charge. But remember, this is in CAD, which translates to about $36 per month USD. If you need some math help like me, check out this CAD to USD converter, free from Google.
*Note: Our price chart is in USD.
|Total at Checkout
|Monthly Cost with Fall Detection
|Total at Checkout with Fall Detection
Receiving and Activating the System
One of the really helpful features of Numactive’s system is how it doesn’t solely rely on professional emergency response teams to assist older people in need. In fact, before I even received my device, I was sent an email with a questionnaire to fill out emergency contacts that can help out if there were any issues. In an emergency, every second counts; and when you factor in that emergency response can take an average of nearly 15 minutes to get to someone’s home in more rural areas, having a neighbor or a caregiver in close proximity can be a lifesaver.
The Alert Sky is a relatively simple system, but receiving the package, I was still struck by just how few elements there were to it. In the box was the base unit, the receiver that the older person would use to call emergency response, the charging cable, a lanyard, and a belt clip, as well as some informational documents.
Upon unboxing the system I was instructed to plug the base unit in and place the receiver on it to charge. After a few minutes of charging and connecting to the cellular network, the unit sounded a friendly message which instructed me to place a test call where I would meet the emergency response operator. I pressed the button, and after a few seconds, I was connected to a friendly operator who confirmed that my device was functioning properly. Once I was connected I made a quick test of the two-way communication, which was clear when I was right next to the unit.
I then went a step further, literally, and walked away from the unit to test the range of the two-way communication. At about six feet away I was still audible to the operator, but I was told that I came through a little faint.
Quick Tip: Because of the relatively limited range of the unit and the fact that there isn’t an additional activation button for the system, it’s best to keep the unit on you at all times, even in the home; this can present a bit of an issue if you need help when the unit is charging. I would recommend charging the unit on a nightstand while you’re asleep. This keeps the device near you at a time when you’re not mobile anyway.