Based in South Jordan, Utah, Rescue Alert is one of few family-owned medical alert companies, providing systems for use both in the home and outside. What’s more, with devices for under $20 per month, Rescue Alert is one of the most affordable providers available.
Let’s take a closer look at this company, its devices, and their costs.
Rescue Alert Pricing
$32.95 per month
$44.95 per month
Most Affordable System
$15.95 per month
$10 per month
Rescue Alert Systems
Rescue Alert offers two models: the in-home MXD system and a mobile GPS unit. Users may lease plans monthly, quarterly, or yearly, with discounts applied for longer subscription periods. Their equipment is also available for purchase through a one-time fee or monthly installments, which significantly reduces the monthly monitoring fee.
Additionally, there are no activation fees and each system comes with a free gift of a second pendant, wall button, or lockbox.
Rescue Alert MXD Landline Base Unit
The MXD unit is Rescue Alert’s central, home-based device. This product comes as a sleek, white console that looks as benign as an answering machine or phone dock. MXD offers two-way voice communication with representatives at their U.S.-based monitoring center. The monitoring center can be reached through a button on the console itself, the personal help pendant, or through a wall button if you decide to order one. This system works only on a landline phone system inside the home, so it is best for those who do not leave the house very often.
What makes MXD unique from other stand-alone consoles is its ability to perform self-diagnostics. In other words, the owner is not fully responsible for monitoring the device’s battery power or connection. The device will detect these things, and any internal issues on its own. If an issue is detected, the monitoring center will be alerted, at which point they will resolve the issue for you, or contact you if it is something you can do on your own (like charging the device).
Fact: MXD’s self-diagnostics can also be hooked up to a medication dispenser to provide medication alerts.
For the in-home system, monthly rental starts at $32.95 per month. However, if you lease the system for a year, pricing is discounted to $27.95 per month. Users can even purchase equipment for a one-time fee of $199.00 and pay $15.95 per month for monitoring service or make a one-time payment of $849.00 for equipment and lifetime service.
Rescue Alert’s GPS-based mobile system uses AT&T’s 3G cellular network, and it connects you directly to EMD-certified dispatchers should you face an emergency outside the home. It is small and lightweight at 10 ounces. It can be worn on your belt, with the included belt clip or as a necklace with the included lanyard. This system is best for those who are active outside the home and travel often.
The GPS system is a little more expensive than the landline model. Monthly rental starts at $44.95 per month. The price is discounted to $39.95 per month for a quarterly rental and $37.95 for a yearly rental. Unlike the in-home system, there is no option to purchase a GPS unit. You may bundle the GPS unit with the MXD in-home unit at an additional $15 per month.
Fall detection: The fall detection pendant (myActive Alert) will automatically call the monitoring center if a user is unable to manually press the help button because of a fall or injury. This feature is a $10 additional charge per month and has a range of 600-1,000 feet. The device is water-resistant so you can use it in the shower and has an auto-cancel feature in case of a false alarm. This accessory is available with the MXD system.
Wall buttons: For an extra $5 per month, you may purchase a mountable wall button. This is especially useful near the shower, stairs, or other areas you are likely to need help in case of an emergency. This is useful because falls in the bathroom are twice as likely to result in serious injury. This wall button is water-resistant and has a range of 600 feet, so it’s perfect for any location in your house.
Second help button: Users may also order a second help button on either a lanyard or a wristband. This can either act as a backup or a help button for another individual living in the household. Each button costs $35, or you may receive it for free as a bonus for signing up for the system.
Keysafe: The keysafe stores two keys in case emergency responders or a caregiver must enter the home in an emergency. The keysafe is protected by a combination and uses a patented StrongBox vault. It has a one-time charge of $39.99 plus shipping. You may also receive this for free as opposed to an additional help button when you purchase the system.
DSL Filter: A DSL filter helps ensure a clear connection to the monitoring center. The filter connects directly to the MXD system and reduces noise and static. This option costs $19.95 and is available at checkout.
Purchasing From Rescue Alert
Rescue Alert systems are available for purchase online and over the phone. The MXD system may be purchased online. You simply choose the plan (lease or purchase), the free gift (keysafe or additional help button), along with any other additional add-ons you would like to purchase. You then enter your shipping and billing information. You may then pay with a credit card or bank account. Rescue Alert offers free three-to-five-day ground shipping. There is an additional fee required for two-day air ($15) and overnight shipping ($35).
Tip: The fall detection add-on must be purchased separately over the phone.
You must order the GPS unit over the phone. In fact, Rescue Alert definitely encourages over-the-phone purchases. The name of their game is communication with real people who are caring and dedicated.
Rescue Alert Warranties
Rescue Alert does not offer any insurance, protection, or warranty plans for their products. For this reason, you may want to start with one of the short-term plans as opposed to a longer commitment. You may return your Rescue Alert system at any time; however, you will have to pay off the remainder of your subscription in addition to paying for return shipping.
Rescue Alert Monitoring
When you purchase an MXD system online, you program caregiver or family member numbers into the system. The system allows for multiple caregiver contact numbers. You can also personalize who the monitoring center calls in an emergency (a caregiver or emergency responders) and what to do if there is no voice contact with the user when the help button is pressed.
Rescue Alert owns their own monitoring centers. They have two fully staffed centers in Utah that offer 24/7 monitoring to customers. Rescue Alert also has Spanish-speaking operators available at all times, as well as other bilingual and multilingual responders, which can ease anxiety for those whose first language may not be English, or who would not feel comfortable speaking English during an emergency.
Is Rescue Alert Worth It?
Because Rescue Alert specializes in providing powerful and advanced technology that’s easy to use, these systems are best for those who value simplicity. Rescue Alert doesn’t offer all the bells and whistles like smartwatches, caregiving portals, apps, and other high-tech features, but if you’re looking for a sturdy, no-frills medical alert system, then Rescue Alert is worth it.
Simplicity: Rescue Alert systems are easy to install and use. They are perfect for those who have trouble with complicated technology.
Customer service: The company prides itself on customer support and its two fully-staffed U.S.-based monitoring centers. There is always an agent available to troubleshoot any issue with you.
Affordable systems: You can rent or purchase Rescue Alert systems for reasonable prices. Additionally, they’re one of the only providers that offers a one-time purchase plan for their systems.
Self-diagnostic technology: The system monitors power levels and medications to remind users to maintain their devices and take medications.
Rescue Alert is not ideal for:
A variety of options: Rescue Alert only offers two systems with limited features. If you’re looking for apps, caregiving portals, and other high-tech add-ons, I would suggest either Medical Guardian systems or MobileHelp systems.
The help button iis fully waterproof, though you may not want to wear it in the bath, as it’s not recommended to fully submerge the device for extended periods of time. Primarily, it is designed for shower safety.
The Rescue Alert GPS is strictly for tracking your whereabouts, and giving you the ability to contact emergency dispatchers if you encounter trouble when out of range of the MXD. However, MyActive Alert can be purchased to detect falls inside the home, provided you have the MXD system bundled in your subscription.
Amie has been writing about senior care products and services for the last decade. She is particularly passionate about new technologies that help improve the quality of life for seniors and their families. Seeing her parents and grandparents age made Amie ask herself, “Would this be good enough for my loved ones?” In her spare time, Amie enjoys outdoor adventures and spontaneous road trips. Learn more about Amie here