For a landline-based medical alert system, the Rescue Alert MXD is a triumph of simplicity and great hardware. The device is fast with an impressive communication range, and its internal diagnostics reading takes the guesswork out of maintenance. The help buttons are so lightweight they’re barely there, which makes them ideal for all-day wear.
I’ll look at Rescue Alert as a company, break down both the positives and negatives of the MXD in-home system, go in-depth on device setup and use, and compare the unit to others on the market.
Before I go more in depth on the inner workings of the MXD, let’s look at some of the company’s pros and cons.
Rescue Alert Pros
Simple devices: The MXD is a great medical alert device because it functions as an incredibly simple system out of the box. I was able to get the system set up and configured in minutes.
Fall detection: With Rescue Alert’s water-resistant fall-detection pendant, you can receive an emergency response even if you’re unable to push your help button.
Custom response plans: Rescue Alert allows you to create a personalized list of contacts who can be called on in an emergency. This can come in handy even for non-emergency situations.
Optional extra buttons: Rescue Alert’s help buttons are small and lightweight, and you can purchase additional buttons to protect multiple people with the same system.
Landline and cellular options: The system has the functions and connectivity of a landline-based medical alert system, but the MXD can also be plugged directly into a modem for VoIP or used through a DSL connection, depending on your telephone service.
Rescue Alert Cons
Relatively high costs: Rescue Alert’s systems start at $27.95 per month (with an annual subscription), which makes them a bit more costly than other companies’ systems.
No caregiver tracking: Rescue Alert does not offer any way to keep track of a loved one’s system.
Rescue Alert Systems Overview
Rescue Alert offers two medical alert systems — one for use in the home and the other for mobile use. Here is a closer look at each:
MXD: Rescue Alert’s basic in-home system, MXD, includes a base unit and a help button, which allows you to connect quickly to emergency responders.
Rescue Alert GPS: Combining a speakerphone and help button into one portable unit, the Rescue Alert GPS offers protection on the go.
Rescue Alert Medical Alert Features
Landline or cellular
Average Response Time
$10 per month
Using Rescue Alert
In the box for my MXD system, I found:
1 base unit with speakerphone
1 pendant help button
1 power cable
1 phone cable
1 user manual
Rescue Alert Installation
Setting up the system was about as simple as it gets for medical alert systems. The first step was plugging in the phone cable to the back of the device and the wall. Next, I plugged the power cord into the base unit and a wall outlet. Once the device was plugged in, it sprang to action and announced that the system was ready.
The manual instructed me to place a test call, so I pressed the help button and the unit activated. I spoke to a friendly operator and informed them I was testing the unit. I then performed a distance test, stepping as far away from the device as I could to see how well the two-way communication worked. I found that the two-way communication was clear from the next room — about 20 feet away — but beyond that it was unclear to the operator.
Testing Rescue Alert
One of the things I like most about the MXD is how low maintenance it is. Many comparable medical alert systems require upkeep — usually a monthly checkup in which you have to perform a test call to ensure the system is functioning properly. Rescue Alert’s devices have internal mechanisms to perform self-diagnostics on the telephone connection, base-unit battery, and help button battery. If the monitoring center reports an ongoing issue with the system, it can contact the customer to resolve issues or send replacement devices or a technician to repair the hardware.
The MXD’s strength is that it was there when I needed it most. I was paying for peace of mind and reliability. When I pressed the emergency call button as a test, the monitoring center team members were friendly and the response time was lightning fast. After activating the help button, I was in touch with the response center in a matter of seconds. They were able to assess my situation and determine whether I needed emergency personnel called. Overall, the device performed admirably with clear two-way communication.
Rescue Alert Pricing
Rescue Alert allows you to either rent or purchase its equipment. I chose to rent my MXD system, which cost $32.95 per month. The price could have been lowered to $27.95 per month if I paid on a yearly basis instead of monthly. I also could have purchased my equipment for $199 and paid only $15.95 per month for monitoring.
Rescue Alert even allows you to buck contracts altogether. For $849, I could have purchased my MXD system and received free monitoring.
In addition to the MXD unit and everything included in the basic package, Rescue Alert offers fall-detection pendants, wall buttons, and additional help buttons for added costs.
Rescue Alert provides the kind of 24/7 dispatch support you need from a medical alert system. With multiple plan options, there are price points for any type of customer commitment level. Additional products were easy to purchase, and they made it possible to customize the system as I needed. When all was said and done, the Rescue Alert MXD was the standard I’d expect from an industry innovator and a perfect device for a little extra peace of mind in the home.
I’d recommend Rescue Alert if you want:
A basic in-home system: My Rescue Alert in-home system performed exceptionally well, and it even offers fall detection.
More than one help button: The MXD is a great choice for couples, since the system comes with a free additional help button and you can add additional devices.
A system you own rather than rent: Most medical alert companies require you to lease or rent their equipment. Rescue Alert, however, gives you the option to purchase its equipment, allowing you to pay low or no monthly fees.
I wouldn’t recommend it if you want:
Caregiver tracking: Rescue Alert offers no portal or app for caregivers. If you’d like to keep track of your loved one’s system, then I’d recommend looking into a system from Medical Guardian or Aloe Care Health.
The most affordable systems: Rescue Alert’s systems start at $27.95 per month — and that’s with an annual contract. For cheaper options that don’t sacrifice features, I’d recommend taking a look at my list of the most affordable medical alert systems.
Rescue Alert Medical Alert System Frequently Asked Questions
The personal help button cannot perform fall detection. For fall detection, you’ll have to order the myActive Alert button, which is a separate pendant equipped with fall detection. You can buy this button only by calling the company directly, as opposed to buying it from the website.
Some companies charge monthly for a lockbox, but Rescue Alert offers them for a one-time payment.
Amie has been writing about senior care products and services for the last decade. She is particularly passionate about new technologies that help improve the quality of life for seniors and their families. Seeing her parents and grandparents age made Amie ask herself, “Would this be good enough for my loved ones?” In her spare time, Amie enjoys outdoor adventures and spontaneous road trips. Learn more about Amie here