Podcast: Caregiving at Home and In-Home Care Tips with Scott Witt


Podcast: Caregiving at Home and In-Home Care Tips: Sorting Out the Confusion and What is Best for Your Loved Ones with Scott Witt

Listen to Episode 02

Hi Everyone,

Do you know the difference between home care, home health and in-home care? Today our guest, Scott Witt, will break it all down for us. It can be difficult to know when the right time for care at home is, especially if a loved one is resistant to receiving help in their home.  Scott talks about what to look for when hiring a home care agency, who pays for it and some of the tips he offers to families in crisis mode.  Thanks for visiting our website and be sure to join our community groups on Facebook.

Scott Witt, Select Home Care

Scott Witt founded the Portland Select Home Care branch in 2009 after 25 years in a high tech industry. He grew up in the Midwest and completed his bachelor's degree and masters of business administration from Portland State University. He credits his passion for the elder care industry to his great grandmother and has fond memories of her stories. 

Transcript of Episode 02 with Guest Scott Witt

Heather: Welcome to Your Best Years Begin Here podcast brought to you by Your Best Years focuses on bringing you interviews with experts and educators to live a fun, free and fulfilled life as a mature adult. I'm your host, Heather Havenwood. Let's have some fun and get started. Hi. Welcome to Your Best Years Begin Here provided by Hi. My name is Heather Havenwood and I'm your host, and I am super excited about our call today, so listen up. We have an award-winning amazing business owner, Scott Witt. 

Heather: Scott Witt founded the Portland Select Home Care branch in 2009 after 25 years in a high tech industry. Scott grew up in the Midwest and completed his bachelor's degree and masters of business administration from Portland State University. He credits his passion for the elder care industry to his great grandmother, which I'm super excited to ask about. I'm really going to ask you that, but I want to give people an understanding of what the company is you work with, right? You're a licensee in the Portland area, but there is a big company called the Select Home Care. It's a state license non-medical in-home care agency that provide certified trained staff to keep your loved ones safe and comfortable in their home and Select Home Care works closely with local community partners to deliver the best overall care for those in need.

Heather: People listening who are not in Portland, there are other licenses around the country. Please check that out. Okay. Scott, I'm super excited to ask you, you were in the elder care industry. You've been doing it for 15 years. Correct? How long you've been doing this?

Scott: Nine years.

Heather: Nine years. I'm sorry.

Scott: Yeah. Yeah. Nine years.

Heather: Nine years. Tell me about your great grandmother. What is that?

Scott: Yeah. Well, sure. Thanks for having me. I appreciate it. The Senior List, it's very nice to be here. Yes. My great grandmother would call their little gram. She lived to be 102. She was born in 1894, died in 1996. I grew up with my mom, my gram, and my great gram playing Pinochle around the table. I just loved her. She was just old. She had experienced World War I, World War II, like she could remember those and talk about the radio and what was going on and the depression.

Heather: What year was she born again? Say it again.

Scott: 1894.

Heather: Wow. Just think about what she saw in her lifetime.

Scott: It's amazing. I just think of her life was like today where she could have instant access to information of how much more she would have picked up, but yeah, it's amazing. I love it.

Heather: That's amazing. I remember one time, I'll share a fun story, I remember one time, I used to work in the telecom business. I used to work in the cellphone business in 1999, and I'll never forget a gentleman walked in and said, “I'd like a cellphone.” He was older and I said, “Okay. Sure. Sit down. Please get your license.” I remember him giving me his license and I literally almost dropped it. I think he was born, if I remember correctly, I would say it was like 1910 or 12 or 13 like the teens, right?

Scott: Yeah. Yeah.

Heather: I just look to him and said, “Did you ever really think that you would be getting a cellphone in your lifetime?” He's like, “No.”

Scott: Yeah.

Heather: It's so crazy. I just love the fact that you're in this industry because you care. You really care about our elderly, and our elderly is our history of our country and our world, so I just really honor that about you.

Scott: Oh, thank you. Yeah. The stories, I just love it daily sitting and talking to folks and hearing about the history. It's just amazing to be there and be part of that.

Heather: That's what The Senior List is about. The Senior List is about the stories and making sure that that is the best years in our life and that's what the whole intention of Amie is doing with The Senior List, so I just really love that you're coming on and sharing.

Related: Podcast: Why Amie Clark Started a Family Business Helping Others

Scott: Yeah.

Heather: Let's talk about it.

Scott: All right.

Caregiving at Home and In-Home Care Tips

Heather: Okay. I'm going to ask you a few questions, so tell me a little bit more about the business you're in because people get confused with agencies in home care and all of that kind of fun stuff. Just let's break it down, home care versus home health versus hospice. Break that down for us.

Scott: Sure. Yeah. Yeah. That's the number one question we get going into homes and helping people because they may be coming out of … Maybe the kids are trying to help their folks that just came out of that. Mom came out of the hospital, broke a hip or has Parkinson's or who knows what it is, and they go through a skilled rehab oftentimes and then they're on their way home. It's where we get involved, and they've been bombarded with a lot of terms that sound very similar, home care, home health, in-home care, so it's probably easiest to say what we're not right off the bat because a little quicker, home health is licensed care. It's rehabilitative care that provides physical therapy, occupational therapy, speech therapy ordered by a doctor covered by Medicare that's very prescribed, that's very documented … A couple of times a week for an hour, you go through PT. You have a licensed physical therapist, so that's home health.

Scott: Home care, meaning what we do is we're the ones … We have the caregivers and the staff that are there a few hours a day up to 24 hours a day around the clock, whatever the need is and we help with bathe, and toilet and personal care, transferring, meals, laundry. It's like if a son or daughter were helping their mother, we would essentially be doing all of those things that they are doing trying to support that loved one and getting the mail and making meals, cleaning up. Of course, we go through and do assessment, do a care plan and the state looks at all those things and we document very well what we do, but we go through quite a process to come up with a proper plan and get through at that point. That's what we do in a nutshell.

Heather: That's what you do in a nutshell. Okay. Great. There is a big difference between like you said bathing, transferring, meds, meals, transportation, lighthouse keeping, but there is a big difference between that's home care and what home health … You guys, at this time, do not do home healthcare. Correct?

Scott: Right. Home health does not do what we do because Medicare covers home health, so that's maybe a physical therapist and an occupational therapist that will come in a couple of times a week for about an hour. They're just working on that rehab. They're not going to go take the trash out and help you bathe and toilet, and all of those things. Yeah.

Heather: Does home care, is it covered by insurance normally or any kind of insurance? Who usually pays for it? Just to be clear because I really want to break this down. I know for myself and many people that are in their 30s and 40s finding themselves all of a sudden in this position where they're having to order or talk to different providers and they can get really confused.

Scott: Right.

Heather: I want to clear it up for them, so that it helps everyone. We're talking about home care, and then who pays for home care? Medicare, you just said is home healthcare. Who pays for home care?

Related: Home Care vs Senior Housing

Who Pays for Home Care?

Scott: There are a lot of pay sources. The most common and probably around the nation is private pay is typically 80% of our clients are just paying out of pocket, so they're writing a check every month for that service or however many hours of care they need. There are many other things that can either assist or takeover. One is long term care insurance. That's one in 10 clients might have a long term care policy and it's a real God sent for the people that actually have it because it will provide maybe $250 a day toward care or 150, 200. All the policies are different, but long term care is a big one. Most people don't have that because it can be expensive when you pay many years but if you do have it … I go into a whole spiel with people that have it, but persistence is my word with long term care. I call these folks that may have it or wonder about it really look into it, make sure that they don't just deny you and you just say, “Okay. I guess we don't qualify.”

Scott: Anyway, long term care is one big payment source. Another one, there is veteran's benefit. If a person is a veteran of war time, so meaning they have spent one day active duty during a period of war time and there's a lot of wars that happened, so you go back and look if they qualify. The veteran's program is a means based tested. You have to be under a certain amount of cash in the bank. I think it's around $80,000. They don't count the house, the car, last time I checked. If you're under that, you may qualify for veteran's aid in attendance. This is also on Amie's website. She has a lot of informative things, but is an excellent link to check out the veteran's benefits and look.

Scott: It will provide about a couple of thousand dollars a month toward care depending if it's the veteran or the spouse and so on. That's another payment source that can really help provide six, eight hours a day throughout the month from the home care standpoint. Also, worker's comp. That's more rare. If someone is on worker's comp injury, they will cover. Then, probably the last is Medicaid. The state program like in California it's called MediCal, but it's socially the low income state sponsored portion, which covers home care and different facilities and so on. That's also based on an assessment, how many hours a day do you qualify for, etc.

Heather: Okay. All right. There's a couple of ways. I'm just going to repeat a little bit, okay? We have worker's comp, state Medicare programs.

Scott: Medicaid.

Heather: Medicaid. Sorry. Thank you. Medicaid programs, VA benefits, potentially aid or assistance if there's a differences there, long term care and private pay. You said right now like 80% current clients of your clients is private pay? Is that correct?

Scott: Right. Right. Between all of the others, there's probably 20% makeup of all those other items.

Heather: Just so people understand, can you give an average? What the average is of your customers on a monthly basis they'd be paying out of pocket, the private pay?

Scott: Yeah. Well, I can give maybe a more specific answer, which is because depending on the needs, it can really vary. When you just look hourly, there's a couple of hourly rates. A lot of agencies may have minimums of balance around three hours, two hours, four hours, but essentially if you're at that or more, in our area, it definitely varies by geography and labor rates and so on. We're in the mid-upper 20 range. You can be looking 25 to $30 an hour for care, and that's a one-on-one caregiver there that's overseen by an RN and all of those things. I know some areas in the country are lower, but in the Portland market, that's how we're running and most of our competitors are running in that same ballpark.

Heather: Okay. Between 20 to 30. It could vary depending on the state, of course? Their minimums, is it normal to have minimums if someone's reaching out to their local market?

Scott: Yeah, I think it is. It really depends. The old days, four hours was kind of the minimum with everyone. Then, a lot of folks went down to three and maybe two, and also you might expect if you get three hours or less, you're probably going to start paying an uplift on rate because generally, we're going to have to pay our folks more to drive somewhere for two hours or one hour. Then, we can't really give them the four-hour rate. They just won't show up. It's really what happens.

How does home care compare to living in a senior housing community?

Heather: Right. Okay. Great. That really helps people when they're reaching out to companies, what to ask questions about. What about moving? Complaining moving to assisted living or other forms of adult care communities. How does that compare in home care? Again, just going through. We have assisted living. We have adult care, and then we have in-home care. Again, there's a lot of terminology here, and I think just helping people understand the differences would be really great, and what are things that people need to look at when they're saying, “Okay. Should we move mom or dad to assisted living or adult care?” What do people go through that's best? What is the desire?

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Scott: Yeah. Well, we can probably have a whole podcast on this topic.

Heather: Yeah. Right. I'm sure.

Scott: Amie too, I'll give you my two cents. She knows this topic inside out because she did placement for years of all the different facilities, but there are even several more than what you mentioned, but there's independent living, assisted living, memory care, ICF, adult care homes. There's a lot of versions and they all vary in price. Independent living, you go in and you're independent. They'll provide you a nice little apartment. You've got a lot of folks around. Games, meals generally included and that could be depending on again, your market a little bit, but $3,000 range a month for the basics. Assisted living is a step up from that where they're going to come by and give you meds and check on you every now and then, and other things might be 4,500. Four to 6,000 a month might be a range for that. Independent might be like three to 5,000.

Scott: Then, you move up to ICF, intermediate care facilities or memory care where your price goes up, but your care level goes up. Memory care, as an example, is someone with dementia, Alzheimer's. They really need a locked secure facility, so we have a lot of clients that have dementia, that have Alzheimer, but they're not a wonder risk. They aren't off doing things, putting themselves in danger, but some people are and they need that level and that could be eight to 10,000 a month. My numbers may be off. You can get a rough idea.

Heather: Yeah. You can get a rough idea.

Scott: Yeah. ICF is probably about the same. We're that kind of facility, and you've got nurse oversight and so on. Adult care homes are thrown in. The old term was kind of foster home. Now, it's adult care home. That's where you have a resident who's around the city that are individually owned and operated and you maybe have five residents. In Oregon, it's five and they live there and are taking care of the meals. That's a wonderful level of care for the price if you just have basic needs, and I think those are still probably four to 6,000 a month somewhere in there depending on your … If you need more stuff, it cost you a little more, but what we do, I guess there's all those things and there's also in-home care where, “Well, I want to stay home.” Somebody really wants to stay home or they've got family.

Scott: Many reasons, they're comfortable, but we try to listen to their desire first and foremost and to what the family wants, and sometimes they just don't know. I'll go through and I'll talk about these other things and say, “You really need a lot of care. You could consider an adult care home and pay less than what it would cost you to have someone like home care, they're around the clock everyday day in and day out.

Heather: Let's talk about that for a second. There's a difference between in-home care that can be the same in three or four hours versus a 24-hour care. Do you guys go all the way 24 hours? Is that moving into a new slot here?

Scott: No. We go 24-hour care.

Heather: You do? Okay.

Scott: Yeah. We have a lot of folks that use that and need that. Sometimes it may be temporary, so they want to look at the long term picture. If they're coming out, they have a short term need, they need some 24-hour care, and they only last a week or two. Then, maybe you scale back into, “Well, I only need somebody four hours a day,” and eventually they're healing up and getting better. We try to be flexible and observant of that need and to let them know, “Here's what you can do. You can stay home. It's not going to break the bank. You're going to be on demand here in a couple of weeks,” and we just scale back with the needs. Our approach is always just to take care of what the need is. We're not there trying to just wrack up hours for no reason.

Heather: Just take care of the needs, so they can feel comfortable and have a great life.

Scott: Yeah. Yeah. Definitely.

Heather: That's great. Okay. By the way, you can check out … If you're listening to this podcast on iTunes, Google Play, please share with your loved ones. Please share with your friends and family and your neighbors because here at The Senior List, we're really focused on helping not only seniors have their best life, but also the caregivers and also helping them and assisting them on things that they're moving through as well. Check it out, and you can go to on The Senior List with this interview right now. If you're listening on iTunes, you can go there. Okay. Let's talk a little bit more about how do you basically match up the caregiver with the client, and how do you know it's a good match? Then, you guys are like the service a little bit. Is there a process that specifically your company goes through?

Scott: Yeah. I think we should maybe patent It's a good idea, but no. I was just kidding. Yeah. We match … First of all, it's really based on the needs of our client, which is safety, number one. It's qualifications based primarily first. We'll do this assessment care plan. We'll go through all of those steps. We'll have a nurse review things. We'll have our list of caregivers, which we go through a lot of dementia training. Let's say it's an Alzheimer's patient, so we do … Our state requires six hours of basic training. We go well above and beyond that just in our dementia area, but we'll make sure, “Okay. We've got our dementia trained person.” They're qualified. They may have some physical limitations too, so we've made sure that this caregivers meets all those items.

Scott: Then, we also in our assessment, write down hobbies, interest, emotional state, a lot of things like that beyond just a physical characteristics and we know our staff pretty well. We'll shoot for what we think is compatible, and it doesn't always work. We're not always right, but the good thing about that is we tell all of our clients, “We wanted to be a good fit no matter …” We wanted to be not only for our client, but also for our caregiver because odds are if the clients kind of, “I just don't get the best vibe from this person,” that it's probably vice versa. We always tell them, “Just let us know.”

Scott: Typically, what will happen is clients, sometimes they don't want you. They're afraid they'll get something in trouble, but they'll tell their son or daughter and then, they'll call us to say they really like this person, but then they don't say something about the other one. We read between the lines like, “Okay. You really like …” We'll adjust and we'll say, “Okay. Let's keep this person as our primary and let's move someone else as our backup and so on.” Yeah. It's really safety, criteria and then personality after that.

Heather: Okay. Well, that makes complete sense to me. I think you hit That makes sense. It really is because these people are … They are coming into this person's home and I know when my grandmother was going through that process, it's their home and they don't want everyone in their home and their bedroom and in their bathroom. It's personal and I understand that. These people are really bonding with them. I know that it's definitely a personal match. It's a little like dating.

Scott: Well, yeah. A lot of times too, what we noticed is people … You meet a lot of folks and a few will have a lot of concerns upfront about boy, bringing someone in and they're just anxious about it. They're nervous. They're like, “I don't know.” What we find at almost every case is that nervousness is just upfront. It's mainly when they're sitting there around the table and I'm doing an assessment. They're like, “I don't know about having someone in my home.” I tell myself really, once that person shows up, they realized, “Oh, it's just a normal person. They're just here to help me.” It's a friend helping you out. I think that really lowers their worry, and often all those folks that have those concerns once we start the care, they've all melted away and said, “Oh, I love this gal. She's fun. Worked great. Were doing all this stuff.” Yeah. It works itself out.

Heather: Well, that's good. Okay. I'm just going to repeat a little bit. There's a lot of differences here. We have in-home care and then we have home care.

Scott: Yeah. Yeah.

Heather: Then, we have home healthcare. Is there a difference there between those three?

Scott: Yeah.

Heather: There is, right?

Scott: Yeah. Yeah. Yeah.

Heather: I just want to make sure I heard that right. Home care, in-home care and then home healthcare.

Scott: Yeah. I'm sorry. In-home care, home care, that's the same because the home care … Yeah. Yeah.

Heather: Okay. Great. Oh, good. We'll have two then. Great. Yay. In-home care and home care is the same. Right. We're just going to say home care to make it simple and  home healthcare, which is that when you move into a Medicare, right? That's very different.

Scott: Right. Yeah. Hospice and those things were covered.

Heather: Hospice. Okay. Right. All right. Thank you. Yay.

Scott: Yeah. Sorry about that.

Heather: No, that's fine. That's fine. Okay. What are the biggest challenges currently that you are facing in the industry because the aging population is growing. Is it? I think I'm pretty sure. I'm curious what the numbers are. Do we have any data on that? The aging population numbers industry wide, and also we can move in to some other things too.

Scott: Oh, yeah. Yeah.

Heather: Staffing and whatnot, but let's focus on what's happening now with their population, one of their biggest challenges and what do you face as the business owner making sure they're served?

Scott: Yeah. Definitely industry wide, nationwide, the elder population, everyone knows that baby boomers in this big influx of elder population is really growing, the numbers, I don't have them in front of me, but it's incredible the amount. With that, you have just demands not only in our little in-home care world, but across industry, across the healthcare industry, Medicare, Medicaid, the state is being more tapped day in and day out with more needs, Medicare tightens regulations because you've got a lot more people and you have so much money that they're working with, so they've made it little harder on facilities, “You need to do this and this,” or you're not going to get paid.

Scott: I think they still pay, but they're just pretty … You got to be right on task and so on, but what happens with us and with in-home care, with facilities, with anyone is you've got a labor market that's out there and your biggest challenge is facing that labor market trying to make sure you're staffed up, you got folks who got … Just essentially fewer people to care for a growing number of elder folks, so that's one big challenge that we face and I think all of our local competitors based as well is just trying to bring in good people. We don't just have people, good people, train. We do training and we do all those things, but you want reliability and you needed to have good references and drug checks and all the stuff we go through in our process. A lot of folks get weeded out, so I'd say that's one of our biggest challenges at the moment anyway.

Heather: Okay. One of your biggest challenges was staffing and having good quality people to send to people's homes. That's really interesting. What do you find right now is one of the biggest challenges with the current seniors or the caregivers? What are the constant complaints you'd get? Complaints, what I mean by that is they're just complaining about things that they're dealing with, right? Not complain towards you like your company … Things that they're dealing with on a daily basis and that you guys probably are dealing with.

Scott: Well, I supposed with our …

Heather: I don't mean to put you on the spot.

Scott: No. It's good. You make me think about it

Scott: It's so individual with our clients that we haven't really compiled like an average thing that they're dealing with, but each family, it's interesting. You'll have such a diverse group, and one thing that I'd say one of the sadder things that we deal with is family conflict when kids are not on board, they're not really helping out and maybe your elders getting on the edge of decision making of logic and their safety concerns, and there are some things that really need to be taken care of and you don't have that ownership and we'll often jump in and make this recommendation. We just decide, “If it's a safety issue, this has to be dealt with,” and we'll either bring it up and if the kids don't want to deal with it, we'll just deal with it or we'll go to adult protective services, and make sure and say, “This is a concern. This is an elder that's a vulnerable elder.”

Scott: They don't have to have a child. I don't want to beat up on the kid. It could just be a person that's alone that has issues, but maybe were only there a few hours a day and there's a lot of concerns or maybe they have people that are abusing them. Financial abuse is rampant. That's probably the biggest item that we see and our caregivers want to answer the phone, and the age old hair, “Grandma, it's your grandson. I'm in Canada. Can you wire me $300 to get out of jail.” How many times we've heard that? We have folks that would actually believe it. I don't know how they get all the information, but they're pretty convincing.

Scott: That's one thing we deal with, and try to help clients from and I think family dynamics. We're often involved pretty heavily. Our team got a wonderful team. Our administrator's amazing. Jamie Rodriguez, she's been in the industry for 15 or 20 years in home health Medicare. She's got all of this amazing experience. She's often involved helping council and make sure families are on right path or they're being held accountable, and that they're safe. It's really our goal. I think I strayed a little from the question.

Heather: No. That's okay. Here's the thing. Here at The Senior List with Amie and the team, they really want to bring to life and that's what we're doing in this podcast because we're really bringing to life the real issues, and that's the real issues you're dealing with, which is people calling and saying, “I'm Larry in Kansas,” or whatever, brother Larry, cousin, brother Larry and asking for money and it is sometimes that the person doesn't remember or does or doesn't, or says, “Here, here's some money.” I used to live in Florida for a long time in Southern Florida, so I used to live in Marco Island. The average age was 80 there. It was rampant. I was 30, so that was odd. It is rampant around fraud and lots of things like that because it was a very laid back retirement community and it was very quiet. There wasn't a lot of hustle and bustle, and there wasn't a lot of drama, but it also was a rampant issue for people coming in and fraud issues and all kind of the stuff.

Heather: I think it is something you're dealing. You guys were in their home and you're getting the phone calls and you're going, “Is this really cousin Larry? Do you have a cousin Larry? Do you remember cousin Larry?” Like, “I don't remember cousin Larry. Who are you?” All of a sudden, you guys are running like in between and taking on way more than just like some laundry. Right? That's real world stuff, and I think that at the senior list, we really want to make sure that everyone involved, caregivers as well as seniors going through what they have to go through, that they are having the best years in their life. That's what we're all about. I think it's really important that you talk about that. Whenever I ask people, “What are your biggest challenges?” People go, “I don't know.” Like, “What do you constantly complain about?” “Oh, I know that one.” It's one of those things.

Heather: Okay. Great. I just wanted to wrap it up here is someone's listening and they're a caregiver and they know that either it's about to come or it's coming or they might have to move mom or dad into a different facility and they just don't know how to ask what questions do they ask or where do they go to make sure that the in-home care company they're going to be using is good or bad or is there like a Yelp site for these things? Where can they go and what kind of questions should they be asking?

How to find the best in-home care company

Scott: Well, yeah. I think no matter what market you're in, you can do a lot of research. I think one of the best things is depending on if your loved on was in a facility, it's excellent to work with the social workers there, the discharge planners, who have you recommended in the past, who have you used, who works at well? Generally, it should give you two or three choices that they've worked with in the local community, and even if your loved one is just at home and they're not in a facility, you can still call facilities to get a personal recommendation from skilled nursing that's sending 30 people home every week or so and say, “Hey, who do you trust?” The other thing, of course, is online, check reviews, check the website, call two or three, talk to them. It's good to figure out, get an idea of their licensing level to make sure they can actually cover what's needed.

Scott: In Oregon, we're basic, intermediate, comprehensive. We are comprehensive, so we have the highest vices, but somehow basic meaning they can only give medication reminders. For example, they can't touch a bill or they can't oversee which medication is the person having and those kind of thing. You just want to make sure that they can actually do it. I think at The Senior List, there's a lot of resources like that, that caregivers can go to like a family caregiver that wants some rest, but maybe they just want to talk about care. What we do a lot is daily take calls from folks, and I'd say like 100% of people don't know exactly what they want to do or where they're at, so a lot of our job and what I feel is just talking to these people. We may not be the right choice, but we'll let them know.

Scott: There's other benefits. There's places. There's this and that and you step through and answer the questions they have, and may or may not be us and they may be off altogether and not sure which way to go. We just try to be a resource to help folks. I would hope other facilities, other companies, I think they do the same. They'll help people out and give them solid advice.

Heather: Well, that's true. I hope that they did do that. That's why we're highlighting you because Amie knows you are taking care of your clients and you really do vet your staff, so that's why we brought you on as industry leader to really talk about what to look for and look out for and just to really make sure it's a good experience. Thanks for coming on explaining all of this home care, in-home care, home healthcare, independent care. It could be confusing especially for people in their 30s and 40s, I know I've recently had to go through. My mom is no longer here on this planet, but we did have to go through it, me and my sister and it was confusing. I'm like, “What's the difference here?” My grandmother was taken care by my mom, and we didn't deal with that and now with the new responsibility, we'd never been through. We're not in the industry and we don't understand and it can be confusing.

Heather: You can't just go online and go, “What's the difference?” I think that's one of the things that The Senior List really offers and here on this podcast is the things that people are really dealing with in today's world and it really is, not only about the parents and the seniors, but also about the caregiver, all the things that they're dealing with and they want to make sure mom and dad are taken care of, or mom or dad or either both, but also sometimes they're not in your backyard. They're not 10 miles away. They're probably living maybe four of five states away, and so it can be overwhelming for anybody making sure that your mom and dad are taken care of. Thanks for doing this, Scott.

Scott: Well, sure. You're welcome. Yeah. Thanks for having me.

Heather: I was wanting to tell about it real quick. If you're listening to the podcast on iTunes or if you're listening too on Google Play, you can also listen to it actually on the website, This particular interview is going to be, and I just really encourage each and everyone of you to share this with your friends, family, neighbors about The Senior List. Again, The Senior List is really about your best years begin here. She really means that. Amie really is behind that and making sure that we focus on guiding mature adults and their loved ones and caregivers to provide the best products, tools and services. They want to live a fun, free and fulfilled life. My name is Heather Havenwood. I'm your host, and I appreciate you listening. Again, this is Heather Havenwood with The Senior List, Your Best Years Begin Here.

Heather: Thank you for listening to Your Best Years Begin Here podcast brought to you by I'm your host, Heather Havenwood. Please visit our website at, and join many of our community groups on Facebook. Here at The Senior List, we want to hear from you. Do you have a recommendation or a person or a company you want us to interview? Tell us. Email us at Again, that's Until next time. One goal, one passion, helping you live your best life.


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