Mobile (Cellular) Based Medical Alert Systems – A Review Of Providers & Prices
The new mobile personal emergency response systems (mPERS) are not tethered to a land-line like traditional in-home devices. They operate on the same cellular signal that mobile phones do, offering mobility anywhere there is a cell signal. Here are a list of popular models available today. Note that monthly plans were selected based on the least expensive month-to-month price plan and NOT based on quarterly or annual contracted rates (which many providers may promote). These prices and plans change regularly, so be sure to check the websites thoroughly before purchasing. The Senior List recommends that you READ THE TERMS & CONDITIONS before purchasing (just as we have done). This can be a painful process, but doing so can save you a lot of headaches down the road. If you have questions, be sure to call the provider’s customer service line to get answers. If you are promised something (like no-questions-asked-return at anytime) by the customer service operator, GET IT IN WRITING before committing.
Min. Monthly $
|5Star (GreatCall)||$49.99||$35||$14.99||$14.99 min||No||No||Yes||GreatCall|
|SureResponse (Verizon)||$229.99||$35||$0||$30||No||Yes||Not at this time||SureResponse|
|LifeTrac (SecuraTrac)||$197.78||$0||$0||$34||No||No||Not at this time||LifeTrac|
|eCare+Voice (Secureus)||$99||$30||$0||$39.95||Yes||$100||Not at this time||eCare+Voice|
A few notes about the table (above) and its contents. Depending on the type of plan(s) you select, you may be able to reduce the cost of the equipment and/or your monthly costs. However this is likely to place you in a long-term contract. For example, Verizon Wireless will allow you to purchase the SureResponse device for $19 IF you are willing to enter into a 2 year agreement. Similarly, a number of providers will offer a 1 or 2 year agreement (with payment up-front naturally) and reduce your overall monthly costs during the term of the agreement. We don’t like long-term agreements (for a lot of reasons) but it may be suitable for your individual situation. Just like anything, you have to make the best choice for you or your loved one. We’re just trying to make the process a little easier.
We’ve also taken the liberty to make some recommendations based on customer feedback (click here to see reviews of medical alert system providers as well as consumer comments that follow each article). We also looked closely at the following criteria; Transparency of acquisition costs, ease of use (of website), knowledge of customer service personnel, fees, excessive charges, long-term agreements, return policies, and more. Our recommendations are also likely to change as some of these players get their acts together. (For example one of the providers listed below had a link to Terms & Conditions that was inaccessible.) Also, The Senior List staff does reach out to providers occasionally to ask questions, and advocate on your (the consumer’s) behalf. We DO take into account a providers willingness to provide exceptional customer service, and we’ll continue to work with them to get better.
At this time, The Senior List has NO affiliate or re-sale relationships with any medical alert system providers (mobile or traditional PERS).