Latest Product Review: SureResponse Needs More Product Support
The Verizon SureResponse is one of the newer medical alert systems on the market today. This entry has great features in this space, HOWEVER Verizon’s execution thus far has been far from satisfactory. The SureResponse is mobile/cellular driven, offers GPS tracking, and can connect your loved ones to caregivers (or family members) if necessary.
EDITOR’S NOTE: This is an updated product review based on feedback from users in our community. Click here to read the original SureResponse review and note the community comments. You’ll note in this original that we stated that we’d “be looking forward to monitoring their success with this mobile medical alert system” and (with your feedback), many now have a new outlook on this device. We do expect Verizon to improve their support of this product in the future.
Product Info: SureResponse Medical Alert
- Name: Verizon SureResponse
- Website Info: Verizon Wireless – SureResponse
- Auto Fall Detection? : No
- Equipment Cost: $229.99 (retail) OR 19.99 with a 2 year plan (note: early termination fees will apply)
- Monthly Cost: $30 per device (also requires a $35 activation fee)
- Features: Lanyard, Wrist Strap and Belt Clip Accessories Included, Water Resistant Panic Buttons, Untethered 24/7 Monitoring on a Cellular Network (Verizon Wireless), GPS Tracking (must be enabled and shared/volunteered), Convenience Calling, and an Online Portal to help manage lists of caregivers etc. (called SureResponse Online)
Review: SureResponse Medical Alert System from Verizon
As we noted above, Verizon’s SureResponse mobile emergency response system looks great, and has the financial backing of a leading mobile provider. It stands to reason that this device should be at the top of our list when it comes to mobile medical alert systems but thus far, the support for the product hasn’t been there. We like the form factor but it looks bulky on the wrist (uncomfortable) and we doubt many people would want to wear it there unless it gets much smaller. It’s bigger than traditional pendant alert systems, but it does more than they do. If a pendant option is chosen, it may look like your loved one is wearing a small cell phone around their neck. We’re guessing this will be worn on the belt clip or kept in a pocket, although from an accessibility standpoint we do like a pendant option. This device lacks fall detection, but then again so do the others in this space (at this time). We probably wouldn’t trust this device in the shower. Until Verizon discloses a little more about just how water resistant the SureResponse is, we’d keep it out of the water.
OK now for the good stuff… From a product standpoint, we think this looks like a great option. If (or when) the company gets their act together (and gives it the support it requires), it could be a great product. The ability to be UNTETHERED is something that many folks are looking for (especially at comparable price points to tethered solutions). It’s backed by a reputable company with relatively transparent terms and conditions. Also the (optional) GPS tracking is a nice feature on these cellular based medical alert systems. If the Verizon tracking feature is not activated, it is only used in the case of an emergency (so emergency personnel can locate the person in need). Here’s another item worth mentioning- if your loved one needs to go into a nursing facility (under the existing terms and conditions) they ARE eligible to opt out of their 2 year agreement. There are specific details associated with this “second right to cancel” so read the T’s & C’s carefully.
The Bottom Line:
We want to see more from Verizon in terms of product support. The Senior List even reached out to Verizon (back in March) in hopes that they’d respond to customer issues/inquiries but we’ve heard nothing. Given this is new to the market and new to Verizon, we’re going to take a wait and see approach. If we’re talking about the same support issues a year from now, we might as well scratch this one off the list. We still think the SureResponse by Verizon is worth looking into. If Verizon supports the product like they should, it will be near the top of our list of mobile options. For now, we’ll put them on our watch list.
Click here to read the original SureResponse Review and note user comments
If you’ve used the SureResponse Medical Alert System or know someone who has, please give us your opinion in the comment section below and provide a star rating!