Product Review: Sure Response Medical Alert (from Verizon)
The Verizon Sure Response is one of the newest medical alert systems on the market today. This entry (which Verizon calls a mobile emergency response system) gets closest to what we at The Senior List envision as an ideal offering in this space. It truly is mobile (cellular network driven), offers GPS tracking, and can connect you to caregivers (or loved ones) if necessary.
EDITOR'S NOTE: This product review has been updated based on actual reports from The Senior List community. Click here to read the Updated Review: Sure Response Medical Alert from Verizon
Product Info: Sure Response Medical Alert
- Name: Verizon SureResponse
- Website Info: Verizon Wireless – Sure Response
- Auto Fall Detection? : No
- Equipment Cost: $229.99 (retail) OR 19.99 with a 2-year plan (note: early termination fees will apply)
- Monthly Cost: $30 per device (also requires a $35 activation fee)
- Features: Lanyard, Wrist Strap and Belt Clip Accessories Included, Water Resistant Panic Buttons, Untethered 24/7 Monitoring on a Cellular Network (Verizon Wireless), GPS Tracking (must be enabled and shared/volunteered), Convenience Calling, and an Online Portal to help manage lists of caregivers etc. (called Sure Response Online)
Review: Sure Response Medical Alert System from Verizon
As we noted above, Verizon's SureResponse mobile emergency response system is now at the top of our list when it comes to medical alert systems. First the criticism; We like the form factor but it looks bulky on the wrist (uncomfortable) and we doubt many people would want to wear it there (until it gets much smaller). It's also bigger than some of the other pendant worn alert systems, and it may look like your loved one is wearing a cellular phone around their neck (because they are). We're guessing this will be worn on the belt clip OR kept in a pocket for many future users out there, although from an accessibility standpoint we do like the pendant option. It also lacks fall detection, but devices with fall detection haven't made the splash we thought they would as yet so maybe down the road IF they can get it right (many have failed). Finally, we probably wouldn't trust this in the shower with us… Until Verizon discloses a little more about just how water resistant the device is, we'd keep it away from H2O if we could help it.
OK now for the good stuff… The Senior List thinks this looks like a great option for those in need. The ability to be UNTETHERED is something that many folks have been looking for (at a comparable price point to the tethered solutions). It's backed by a reputable company with relatively transparent terms and conditions. That seems trivial but try to find details from some of the traditional distributors out there and you'll agree. Also, the (optional) GPS tracking is something that's been on our wish list for some time. I say optional because the user/owner designates (or not) the folks that are able to track them (via SureResponse Online). If this feature is not activated, it is only used in the case of an emergency (so emergency personnel can locate the person in need). Here's another item worth mentioning, and another reason we like what we see so far… IF your loved one needs to go into a nursing facility, under the existing terms and conditions they ARE eligible to opt out of their 2-year agreement. There are specific details associated with this “second right to cancel” so read the T's & C's carefully.
The Bottom Line:
We want to see more given this is new to the market, but we really like what we're seeing here. The Sure Response by Verizon would definitely be worth looking into.
It's near the top of our list (Note; Based on customer feedback, we recommend a wait-and-see approach to this device. Do your research, and read the comments throughout our site.) and we'll be looking forward to monitoring their success with this mobile medical alert system.
EDITOR'S NOTE: This product review has been updated based on actual reports by The Senior List community. Click here to read the Updated Review: Sure Response Medical Alert from Verizon
If you've used the SureResponse Medical Alert System or know someone who has, please give us your opinion in the comment section below, and provide a star rating (also below)!
VZW – Sure Response from The Upthink Lab on Vimeo.