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Bay Alarm Medical Equipment

Bay Alarm Medical Alert System Review

Editor's Rating:

4.9 / 5
Bay Alarm Medical Equipment
View Packages 844-205-6061
Written By
Amie Clark

Amie has been writing about senior care products and services for the last decade. She is particularly passionate about new technologies that help improve the quality of life for seniors and their families. Seeing her parents and grandparents age made Amie ask herself, “Would this be good enough for my loved ones?” In her spare time, Amie enjoys outdoor adventures and spontaneous road trips. Learn more about Amie here


  1. I was going to choose your company until I read that you charge $200 for returning a defective unit. I guess I’ll look elsewhere.
  2. I want a system that is with me all through the house and a reasonable distance outside the house that I can actually speak to for assistance.
    1. Hi Roger, You may find that a cellular medical alert with a two-way speaker is your best option if you are looking to cover a large area. Make sure to check out the list of top systems to find the one that works for you-

  3. I have had your service for several years and had no problem until a few months ago. From the time I pushed the pendant for help after falling it took a good 4-5 minutes for anyone to even start talking to me. If I had a heart attack I could have been dead by then. It really upset me. When I called to talk about it my response was that they must have been “busy” when I needed them. How does that help me? I was not hurt thankfully and had told them when they did answer that I was not hurt, just needed help getting off the floor. The paramedics came and put me back on my feet. I was thankful for having the button to push, but not happy with Bay at that point. Why don’t you get more people to man the alerts?
  4. While bay alarm medical may have a good system you need to dig deeper and read the fine print! I paid the $239.40 for a years service which was a mistake, you’re better off paying monthly! Within two months of paying the annual fee my mom had to go into assisted living, bay alarm would not refund any of the money and it cost $20 to ship the unit back! I was told on the phone if they did not receive the unit it would be an additional $200, therefore I had to insure the package. This company is all about the money!
  5. Bay Alarm Medical Alert wants $200 to replace their faulty equipment that we are “leasing”. Great scam…no thanks. Cancelling after two years. What a rip-off.
    1. Valeri, Bay Alarm Medical is generally very good to work with. We’ll alert them to your comment and ask that they investigate for us. Stay tuned.

  6. I’ve been digging through your site and had almost ruled out Bay Alarm because this page says it doesn’t offer fall detection. But then I went to their site and it’s clear they do offer it (extra $10/month). How often do you update the specs on these services? (I’m seeing this review is of Sept. 2014.) I thought I’d found a one-stop shop to compare services (am grateful for your site, don’t get me wrong!) but now I”m wondering if I have to put together the info for each company manually since your info is outdated by nearly a year. 🙁
    1. Hi Nola- You are correct, Bay Alarm Medical very recently added fall detection to their product. I have updated the review to reflect this. Best, Amie

  7. My mother tried using this service. After 6 months with the device, the monitoring unit stopped working. When she returned it, she was advised there would be a $200 charge to her. They do not stand behind their units, and when push comes to shove, they prefer to shove the seniors after they give them defective equipment.
    1. Sorry to hear that jbesq – Are you still using the Bay Alarm system? They have very high customer service marks compared to most. Let us know what you chose as an alternative if you switched… thanks for the feedback! – A

    2. I am searching for a good, reliable medical alert system. You are the 2nd review that I read about them charging you $200.00 to return faulty equipment. I have deleted them off my list.

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