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Bay Alarm Medical Review Stats
Time Spent Testing | 168 Hours |
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Starting Price | $24.95 per month |
Contract Minimum | 1 Month |
Average Response Time | 16 Seconds |
Customer Service Response Time | 5 Seconds |
Compared to other medical alert companies, Bay Alarm Medical offers a rare combination of durable equipment, advanced monitoring, and affordable pricing. I’d feel wholly confident that my loved one could stay safe using one of Bay Alarm’s systems, both in and out of their home.
I tested Bay Alarm Medical’s in-home and mobile systems, and below is everything you’ll need to know to determine whether it’s right for you or your loved one.
Bay Alarm Medical Pros and Cons
Bay Alarm Medical Pros
- Affordable plans: Its in-home system goes for as low as $24.95 per month, making Bay Alarm Medical one of the most affordable medical alerts.
- Straightforward equipment: From its in-home systems to its GPS-enabled medical alerts, Bay Alarm has some high-tech equipment that is always easy to use.
- 30-day trial period: For people unsure whether Bay Alarm is right for them, the company offers a 30-day trial period, during which you can return your device and receive a full refund. No long-term contracts here!
- Smartwatch option: Bay Alarm Medical offers a medical alert watch, the SOS Smartwatch, which gives you medical alert safety features in a discreet package.
- Helpful accessories: From fall detection pendants to lockboxes and wall buttons, Bay Alarm offers a range of affordable add-ons to augment the function of your system.
Bay Alarm Medical Cons
- One-time fees: Bay Alarm’s smartwatch and mobile systems come with pretty steep device charges, ranging from $99-$159.
Bay Alarm Video Review
If you want to see my Bay Alarm medical alert system up close and personal, watch my video review below. I’ll tell you exactly how Bay Alarm works, how much it costs, and what else it offers.
Bay Alarm Medical Systems Overview
I tested Bay Alarm’s mobile system, but the company offers several systems and bundles. Here is an overview of each:
- SOS Home: Bay Alarm’s standard system works like most in-home medical alerts, using a base station and help buttons. It has a 1,000-foot range and can be used with either a landline or cellular connection; however, the cellular version costs a bit more. You can also add extra help buttons that can be mounted on your wall.
- SOS All-in-One: This mobile medical alert system works just like the in-home system, but it can travel with you. Through a GPS button with a built-in speakerphone, this device can accurately report a user's location to urgent response agents.
- SOS Mobile: The SOS Mobile works just like the All-in-One; however, it has a GPS, speakerphone, help button, and optional fall detection, all packed into one small unit.
- SOS Smartwatch: The newest addition to Bay Alarm’s lineup is its mobile smartwatch — perfect for users who want a discreet medical alert. The SOS Smartwatch features the same location tracking and monitoring features as the GPS Help Button, and it includes the option of fall detection.
If you’re looking for protection both in and out of your home, you may want to consider one of Bay Alarm’s bundled systems. These combine one of the mobile units with the in-home system at discounted rates.
FYI: Bay Alarm Medical offers a wide range of systems. To learn more about the plethora of devices that can keep you safe in your home, take a look at my guide to medical alert devices.
Using My Bay Alarm System
After my Bay Alarm GPS Help Button arrived in the mail, I opened the package and found the following:
- 1 GPS help button
- 1 charging cradle
- 1 instruction manual
- 1 fall-detection pendant
Installation
To install my Bay Alarm mobile system, I simply had to plug in the charging cradle, place my help button on it, and wait until the device was charged. I then pressed the help button to place my first emergency call, and I was connected with a monitoring agent who confirmed that my system was ready to use.
Bay Alarm Performance
To test my GPS Help Button, I placed many emergency calls from around my house. Each time I pressed my help button, I received a prompt response from one of Bay Alarm’s monitoring agents. I was very pleased with the volume of my device’s speakerphone; I was able to hear and communicate with the monitoring agents loudly and clearly.
Since the GPS Help Button can be taken on the go, I took it for a walk around town. No matter where I went, the device was able to make calls using its cellular connection. I was also able to use Bay Alarm’s smartphone app to check my device’s location. Each time I placed a call, my location was marked on the app. I could see this feature coming in handy for loved ones who live nearby.
Finally, I tested my Bay Alarm fall detection pendant. It accurately detected each of my simulated falls and automatically called the monitoring center. The device placed some calls by mistake (when I dropped the device, for example), but the false alarms were easily defused by letting the monitoring agent know I was all right and didn’t need assistance.
I was very impressed with how the GPS Help Button system functioned. My calls were answered in an average of 17 seconds, and I found that no matter where I went — from downtown to the park — my calls transmitted properly. The device’s battery also lasted for nearly three days, which is pretty impressive considering how heavily I was using it.
Did You Know: Bay Alarm isn’t the only company to offer a system with location tracking. To learn more, read my guide to medical alerts with GPS.
Bay Alarm Medical Pricing
As is standard with medical alerts, Bay Alarm Medical does not require you to purchase most of its systems. Instead, you lease them from the company and pay a monthly fee, which includes the equipment rental and the professional monitoring. Bay Alarm’s mobile systems — the SOS Smartwatch, SOS All-in-One, and SOS Mobile — do require you to purchase the equipment.
Bay Alarm Medical does not require a long-term contract. Even after the 30-day trial period, you may return your equipment and cancel your subscription without incurring any extra fees.
To learn more about Bay Alarm Medical’s many options, take a look at the Bay Alarm costs page.
Bay Alarm Medical vs. Medical Guardian
When comparing the numerous medical alert systems on the market, Bay Alarm Medical and Medical Guardian consistently score the best. At first glance, the two companies seem nearly identical, offering similar systems at similar pricepoints; however, in our tests we’ve found several key differences.
Both Bay Alarm Medical and Medical Guardian offer a similar range of systems, including in-home systems, mobile systems, and even smartwatches. Their systems are so similar that, were it not for each company’s branding on the devices, the average person would be unable to tell them apart.
That said, in our tests, we found that Bay Alarm Medical agents answered our emergency calls in an average of 16 seconds. Compare this to our Medical Guardian test calls, which were answered in an average of 8 seconds. While both of these response times are better than average, Medical Guardian consistently answered more quickly.
On the other hand, Bay Alarm Medical systems across the board were slightly cheaper than Medical Guardian’s. Bay Alarm Medical systems start at $24.95 per month, while Medical Guardian’s start at $29.95.
To read our full comparison of these two providers, read our guide: Bay Alarm Medical vs. Medical Guardian.
Final Thoughts on Bay Alarm Medical
I would definitely recommend Bay Alarm Medical both for people who are active and people who stay closer to home. With both in-home and mobile options, Bay Alarm Medical has a device for any lifestyle and budget. Bay Alarm Medical is one of the best medical alert systems.
I’d recommend Bay Alarm Medical if you want:
- Affordable in-home systems: With devices starting at only $24.95 per month, Bay Alarm is one of the most affordable medical alert systems.
- A discreet smartwatch: For those who want a more discreet medical alert, Bay Alarm offers one of the best medical alert watches.
- Spouse monitoring: You can purchase extra wearable help buttons for a one-time charge of $35, making Bay Alarm a great medical alert for couples.
- Month-to-month contracts: Companies like Life Alert require you to lock into three-year contracts that you can only exit through death or transition to a care facility. Bay Alarm Medical, however, allows you to pay as you go. To learn more, read my guide to Life Alert costs.
I wouldn’t recommend it if you want:
- Detailed caregiver tracking: The Bay Alarm app was helpful with managing my account and tracking my location, but it doesn’t offer activity monitoring or direct contact with loved ones like the systems from Aloe Care Health.
- Voice commands: While Bay Alarm does offer voice-activated wall buttons, they don’t offer the same array as a bonafide voice-activated medical alert. Read our CVS Symphony review to learn about a great device like this.
Bay Alarm Medical Frequently Asked Questions
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How much does Bay Alarm Medical cost per month?
Bay Alarm Medical systems cost $24.95 to $41.95 per month. Accessories like fall detection and wall buttons will cost an additional monthly charge.
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Is Bay Alarm Medical legit?
Bay Alarm Medical is one of the most trusted names in the medical alert industry. Their monitoring agents are highly trained, and their equipment is reliable.
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How much does Bay Alarm Medical’s equipment cost?
Bay Alarm Medical’s mobile systems (SOS Mobile, SOS All-in-One, and the SOS Smartwatch) all require one-time equipment fees, ranging from $99-$159.
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Does Bay Alarm Medical offer a free trial?
Bay Alarm Medical offers a 30-day risk-free trial on all of its devices.
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Is Bay Alarm Medical Alert waterproof?
The help buttons with Bay Alarm in-home systems are waterproof, meaning you can wear them in the shower without damage.
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How do I cancel my Bay Alarm Medical?
If you need to cancel your Bay Alarm Medical service, you can simply call their customer service line at 1-877-522-9633. They’ll instruct you on how to return your equipment and get any applicable refunds.
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Can Bay Alarm Medical call the police?
Bay Alarm Medical’s monitoring agents call the police, local hospital, fire department, or family members, as needed. They will do this only when you request it or when a fall is detected, and you do not respond.