Using My Aloe Care System
Once my Essentials system arrived, I was excited to begin the setup process. Inside the box, I found:
- 1 Aloe Care smart hub
- 1 power cord
- 1 care button
- 1 wristband attachment
- 1 lanyard attachment
- 1 set of instruction manuals
The first step was to place my smart hub in the room where I spend the majority of my time. I chose an end table in my living room, directly beside a wall outlet. Once I plugged in the smart hub, it chimed and began pulsing with a blue light. Since the unit operates entirely on a 4G cellular connection, I didn’t even have to connect it to my in-home Wi-Fi network. I simply pressed the black button in the center of the smart hub to confirm my connection.
Once I established that my device was connected, all I had to do was remove the wrapping from my care button and decide whether I wanted to wear it as a lanyard or a wristband. The setup process took less than five minutes — as fast as I’ve seen with any medical alert system.
Start by downloading the Aloe Care Health app, which is available on both iOS and Android devices. From here, your primary caregiver can add other caregivers to the app’s caregiver network. Anytime you make a distress call from your Aloe Care Health system, all your caregivers will be notified. They can even respond by calling you directly via the smart hub. According to the Pew Research Center, less than half of seniors own smartphones, so I appreciated how my smart hub could be used to make direct voice calls in addition to more urgent distress calls.
When making calls to Aloe Care Health’s monitoring center, I received consistently prompt responses. In less than 20 seconds, my calls were fielded by caring agents who took the time to assess my situation and plan an appropriate response, whether that meant contacting emergency services or someone in my caregiver network. I made distress calls using both the smart hub’s assistance button and my personal help button, as well as voice commands by saying the word “emergency.” Even from a different room, my Aloe Care Health system could pick up my voice and facilitate communication with the monitoring center.
I was also excited to test the non-emergency calling features of the Aloe Care Health system. When I pressed the Primary Caregiver button, it notified my designated primary caregiver on his smartphone. He could even communicate with me directly through my smart hub. The All Caregivers button accomplishes the same function, but it alerts everyone in your caregiver circle. This is a great feature for people with several nearby friends and family members, since it keeps them in the loop on the well-being of their loved one.
The smart hub also features motion sensors. These not only activated my device’s built-in nightlight, but also reported activity levels through the Aloe Care Health app. When I went long periods without moving, my caregivers were notified. My smart hub also reported on air quality and temperature, providing both metrics through the app.