close

Medical Guardian Review

Editor's Rating:

4.5 / 5

Medical Guardian has been providing personal emergency response systems since 2006 and is recognized as one of the fastest growing medical alert companies today. We’re especially impressed with just how extensive their line of medical alerts is. No matter what you need, there’s a good chance Medical Guardian will have a medical alert system for you.

Over the years, Medical Guardian continues tweaking and expanding their range to keep pace with the needs of their users, and with the latest strides in technology. We’re genuinely excited about their sleek, modern mobile offerings including not only an all-in-one mobile device but a smart looking watch with a medical emergency button.

Medical Guardian is one of the fastest growing medical alert companies today, and we’re curious to see what they do next. In the meantime, however, let’s take a look at their extensive range of medical alert systems.

Medical Guardian Pricing
 
Classic Guardian
Home Guardian
Mobile Guardian
Active Guardian
Freedom Guardian
Monthly$29.95/mo$34.95/mo$39.95/mo$49.95/mo$44.95/mo
Quarterly$29.95/mo$34.95/mo$39.95/mo$49.95/mo$44.95/mo
Semi-Annual$29.95/mo$34.95/mo$39.95/mo$49.95/mo$44.95/mo
Annual$27.45/mo$32.04/mo$36.62/mo$45.79/mo$41.20/mo

The Stuff We Liked

Wide range of in-home and on-the-go medical alert systems to fit any need. High-quality equipment across the board, the new smartwatch option is great for both men and women. No long-term contracts, mid-range monthly monitoring fees. Voice-activated wall buttons help extend the range of the base station in the home and can be placed in high-risk areas like the bathroom and kitchen.

The Stuff We Didn’t

Monthly monitoring fees are higher than some of the competition, but you get what you pay for.

The Bottom Line

Medical Guardian continues to earn accolades year after year for their customer service, commitment to the community and medical alert services. We like their approach to taking care of active seniors and helping people stay in their homes longer.

Medical Guardian products can be ordered through the Medical Guardian website or by calling 800-311-6165.

A Choice For Every Need

The wide range of medical alert devices means Medical Guardian is ideal for seniors at every stage of life, from those who are still very active, to those who need to stay close to home. All systems are equipped to handle emergency and non-emergency situations.

What You Need To Know About Medical Guardian

We’ll talk about the specific features and pricing of each alert system in a few moments, but first of all, here are the things you need to know about all Medical Guardian systems:

  • Home, Classic Family, and Mobile come with a choice of wrist button or pendant (Active and Freedom are self-contained units)
  • All buttons are water resistant
  • You can add fall detection to Classic, Home, Family or Active for $10 monthly
  • There are no long term contracts, ever
  • There’s no setup fee

Customers can also purchase a range of accessories including extra wall buttons, a voice-activated wall button, extra wearable buttons, a car charger for Medical Guardian Mobile, and a lockbox to keep a key in so EMTs can get into the house if necessary without breaking a door or window.

Medical Guardian Ratings
Reliability When help is needed, the equipment does its job, the call is answered promptly, courteously, and appropriate action is taken to handle the reason for the call.
4.8 / 5
Equipment Equipment is updated and utilizes the latest technology. It works as it should with easy-to-understand instructions and simple installation.
4.7 / 5
Reputation The reputation of the company as reported by consumers, user reviews, industry feedback and our review/analysis. Customer service and technical support are also responsive and helpful.
4.0 / 5
Options The company offers a variety of medical alert solutions to fit the needs of customers. In-home and cellular medical alert systems as well as optional fall detection and additional accessories.
4.8 / 5

Pros

  • No long-term contracts
  • Variety of med alert systems to fit any budget and lifestyle
  • Excellent range (1300 ft) on Classic in-home system
  • Sleek, updated hardware
  • New smartwatch option suitable for men and women
  • Water resistant pendants
  • High quality equipment

Cons

  • Monthly monitoring fees are higher than some competitors

What are users saying

Thank you. It helped us when my mother fell and broke her hip outside. She pushed the button and we were alerted immediately. By the time we arrived help was already there. Had it not been for your service she would of been outside all day until someone came home next door.

- Margaret W.

I have only had this for a few months and have already used it 3 times they send help and already have medical info on us LIFESAVER the EMT crew knows our house very well

- Kelli D.

I've got mine...had it for years now. Had to use it twice, once when a guest fell on my front steps and ambulance had to take her to hospital, next time was for me, when I passed out in the bathroom due to lack of oxygen. Ambulance called, took me to hospital, saved my life! I wouldn't be without it!

- Cassandra M.
Largest In-Home Range!

Editor's Rating:

4.5 / 5
Medical Guardian offers two in-home systems, one for landline users and another for those without a landline. The large in-home range (13oo ft from the base station) ensures that even the largest homes are covered. Call to hear current Medical Guardian offers and pricing.

Medical Guardian Medical Alert Systems

Medical Guardian offers a wide variety of in-home and mobile medical alert systems, with pricing plans to fit any need. Customers can choose from two in-home systems, two mobile systems, and a smartwatch option.

Classic Guardian

Features: A traditional landline medical alert base station (with a two-way speaker) comes with a waterproof wearable button.

Extras: Additional medical alert buttons, fall detection, wall mounted buttons, lockbox and protection plans can all be purchased for an additional fee.

Battery: the base station has a 32-hour backup battery in case of a power outage, help button lasts for up to five years.

In-home range: 1,300 ft.

Cost: As low as $27.45/month.

The Classic Guardian is a traditional personal emergency response system with a base unit that plugs into a landline. The package comes with a water-resistant neck or wrist pendant. A wall mounted button can also be added on for $2.00 per month. This base station offers one of the industry’s best in-home range at 1300 feet in every direction of the house.

Home Guardian

Features: A cellular in-home (no landline needed) medical alert base station (with a two-way speaker) comes with a waterproof wearable button.

Extras: Additional medical alert buttons, fall detection, wall mounted buttons, lockbox and protection plans can all be purchased for an additional fee.

Battery: the base station has a 30-hour backup battery in case of a power outage, help button lasts for up to five years.

In-home range: 600 ft.

Cost: As low as $32.04/month.

The Home Guardian is a home-based unit that can be used for those without a landline. It uses a cellular network (AT&T) and simply plugs into an electrical outlet in the home. The Home Guardian package comes with a water-resistant neck or wrist pendant and a fall detection pendant can be added on for an additional $10 per month. The range on this in-home unit is 600 feet.

Mobile Guardian

Features: A cellular (on the g0) + GPS medical alert device (with a two-way speaker) comes with a waterproof wearable help button and charging cradle.

Extras: Additional medical alert buttons, fall detection, wall mounted buttons, lockbox, car charger, and protection plans can all be purchased for an additional fee.

Battery: the cellular medical alert lasts for 24 hours on a single charge, help button lasts for up to five years.

In-home range: Button works within 350ft. of the cellular device, the cellular unit works anywhere with a cellular signal.

Cost: As low as $36.62/month.

The Mobile Guardian is a mobile + GPS-enabled system that works outside the home for active users on the go. With GPS, Mobile Guardian is able to track the exact location and send help wherever the user is in the event that help is needed. The Mobile Guardian package comes with a small water-resistant pendant and a leather carrying case. It has a battery life of 24 hours.

Active Guardian

Features: A waterproof, cellular (on the g0) + GPS + WiFi medical alert device (with a two-way speaker) comes with a charging cradle.

Extras: Fall detection, lockbox, and protection plans can all be purchased for an additional fee.

Battery: the cellular medical alert lasts for five days on a single charge and is fully recharged in three hours.

In-home range: n/a- since this is a cellular medical alert system, it works anywhere with cellular coverage

Cost: As low as $45.79/month.

Active Guardian uses both GPS and WiFi location technologies for the most accurate cellular + GPS mobile alert. In addition, automatic fall detection can be added for an additional $10 per month. The clear, two-way speaker makes it easy to communicate with the monitoring center when help is needed and the alert device is waterproof. The long-lasting battery (5 days) ensures that your loved one will always be protected.

Freedom Guardian

Features: A medical alert smartwatch with features like the weather forecast, advanced location tracking, reminders, text-to-speech messaging, analog watch face and adjustable wristband. Choice of black or white.

Extras: lockbox and protection plan can be purchased for an additional fee

Battery: The smartwatch lasts for 48 hours on a single charge.

In-home range: n/a- since this is a cellular medical alert smartwatch, it works anywhere with cellular coverage, no smartphone required.

Cost: As low as $41.20/month + one-time $99 equipment cost.

Freedom Guardian is the latest offering from Medical Guardian. Freedom Guardian is a medical alert system in an easy-to-use watch form (color choice of black or white). The Freedom Guardian is lightweight and simple, providing a discreet solution for active older adults. The Freedom Guardian is cellular, using both GPS and WiFi technologies (like the Active Guardian). In addition to its medical alert capabilities, the Freedom Guardian offers text-to-speech capabilities, reminders and alerts, and even weather forecasts. The Freedom Guardian holds a charge for up to 48 hours, depending on usage.

What We Like about Medical Guardian

There’s much to like about Medical Guardian. The wide range of medical alert devices and packages and the fact that they are all so easy to set up and use.  Readers will appreciate the flexible pricing plans (annual, quarterly, semi-annual, and monthly) and the fact that there are no long term contracts.

We also appreciate that are no setup fees or equipment costs apart from the one-time fee for the Freedom Guardian, and every unit comes with free standard shipping.

Medical Guardian provides great service too – every time we pushed the buttons for testing, the monitoring service reps on the other end of the line were very professional and courteous and ready to help.

Last but by no means least, we like the sleek, updated hardware that is perfect for older adults who are hesitant about the traditional look of a medical alert. And even better, there are no adverse interactions for pacemakers.

What We Would Change about Medical Guardian

Medical Guardian monthly costs tend to be a bit above the average of the medical alert industry spectrum. That said, you get what you pay for, and Medical Guardian is worth investing in. Their high quality, up-to-date equipment and cutting edge technology ensure that your loved one will have the best medical alert experience on the market today.

Do we Recommend Medical Guardian?

Yes. We are all about options, companies who embrace technology and no long term contracts. Check, check, and check.

Largest In-Home Range!

Editor's Rating:

4.5 / 5
Medical Guardian offers two in-home systems, one for landline users and another for those without a landline. The large in-home range (13oo ft from the base station) ensures that even the largest homes are covered. Call to hear current Medical Guardian offers and pricing.

5 Comments

  1. Would not recommend the medical guardian to any of my family and friends. I had a stroke a couple years ago so we decided to be on the safe side, but thankfully I never had to use it. Customer service said if I returned the equipment before the 6th of the month they would not bill me. They received my equipment on the 3rd so I knew I wouldn’t get billed, NOT, $46.95 was withdrawn from my account on the 6th. I called and was told it would be refunded in 30 days, instead of a return, they withdrew another pymt of $46.95. I called, they gave me the run around after a couple calls and finally refunded one of the payments, I called about the first payment they took after 45 days and all of a sudden they say I’m not getting it back, that apparently there’s a $50 restocking fee. I got very upset and told them no one had ever mentioned that to me, they said it was in the contract I signed, I have read all info on this product, contracts and fees, NO mention of a restocking fee anywhere. Essentially, they have stole $46.95 from me, I’m a disability, so a very budgeted monthly income, I need that money. I would not recommend this company to anyone!
  2. Poor service and customer support. I received the Freedom device (watch) and followed the directions, called the service center for help to activate the device. The device did not work. The person at the service center simply told me I did not have enough signal even though the watch was stating very high 3G signal. The person at the service center insisted there was not enough signal even though he did not understand what the signal strength display meant. I am an electrical engineer with years of experience with cell phone design. When I placed enough calls for help, the watch finally rang, it ended up calling my own number and NOT their call center. Major problem here. At that point he stated he could not help me and someone else would call. This was VERY amateurish.
  3. We have ATT and we are interested in a men’s watch with an alert system from any location. What would you recommend?
  4. My house/pet sitting business puts in different homes and different towns a good portion of my time. I also do teaching assignments. In other words I am an over 80 year old who wants a system that would be really mobile. Also AT&T does not provide me with reliable mobile coverage/service in a lot of my areas so I am seriously considering changing to Verizon. What emergency device do you have to meet my needs.
    1. Hi Dorothy, If you have good coverage by Verizon, I would recommend the GreatCall system- it’s mobile and uses the Verizon network. You can see it here: www.theseniorlist.com/greatcall-lively. Hope that helps!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.