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Medical Guardian base station with alert buttons, mobile alert and medical alert smartwatch.

Medical Guardian Review

One of our favorite medical alert providers, Medical Guardian offers quick response times and reliable devices.

Editor's Rating:

4.8 / 5
Medical Guardian base station with alert buttons, mobile alert and medical alert smartwatch.
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Written By
Amie Clark

Amie has been writing about senior care products and services for the last decade. She is particularly passionate about new technologies that help improve the quality of life for seniors and their families. Seeing her parents and grandparents age made Amie ask herself, “Would this be good enough for my loved ones?” In her spare time, Amie enjoys outdoor adventures and spontaneous road trips. Learn more about Amie here


  1. I called today to get information with the intent to sign up for a system. My sales person was pushy and aggressive. He informed me that that’s the way it works, that you are talking to a sales person, that sales people are “alpha.” I also had mentioned that we get constant spam robocalls for medical alert systems and he said well that’s the way it works in this industry, if you call for information they will just light you up with calls. He continued to be pushy and aggressive and in my face. I was not rude with him, but was straightforward and told him in no way would I purchase from an aggressive sales person and that I did not care for his tactics. He remained “alpha’ and unapologetic until the end of the call. Terrible experience. I don’t care how good articles on the company are. I would not subject my mother’s care to a company that engages in such tactics.
  2. My mom tells me that after connecting the guardian to her phone line her other 2 phones have stopped working and her main phone does not take messages. Is this a common problem?
    1. Hi John, this is not a problem I personally have heard of before. Has she (or you) talked with a customer service agent at Medical Guardian? They have been very helpful in the past.
  3. DROPPING Medical Guardian! Active Guardian – Charging cradle prongs so small & weak they make poor contact. Twice charge ran out & my contacts got a non-specific e-mail; I wasn’t notified at all. Supposed to have a 4-5 day charge to cover a power outage but mine went from 100% to zero in 8 hours according to THEIR records. They sent a new device and I gave them a 3rd chance. I couldn’t answer a call from them and they left a voice mail – it was just the sound of someone’s breath. Called the originating phone # – it was Medical Guardian; I wanted to know why they called and picked a service support option. They’ve reduced support staff (PLUS you can’t call before 9am & just on Mon-Fri) so you listen to 20+ minutes of ads. Tried asking the alert operator thru the device but she said I’d have to call the main office, offered no phone number and immediately hung up. Totally unprofessional!
  4. We have ATT and we are interested in a men’s watch with an alert system from any location. What would you recommend?
  5. My house/pet sitting business puts in different homes and different towns a good portion of my time. I also do teaching assignments. In other words I am an over 80 year old who wants a system that would be really mobile. Also AT&T does not provide me with reliable mobile coverage/service in a lot of my areas so I am seriously considering changing to Verizon. What emergency device do you have to meet my needs.
    1. Hi Dorothy, If you have good coverage by Verizon, I would recommend the GreatCall system- it’s mobile and uses the Verizon network. You can see it here: Hope that helps!

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