Headquartered in Boca Raton, Florida, MobileHelp is one of the first medical alert companies to offer mobile systems that require no home telephone landline. The company provides both in-home and home-and-away systems, and most MobileHelp devices can be integrated with GPS location and fall protection. The company also provides an app for caregivers and family members that provides online tracking and event notification.
MobileHelp is an FDA-registered company and its products are manufactured in compliance with FDA Medical Device Good Manufacturing Practice regulations. The company also has a Better Business Bureau A+ rating. The vast majority of user reviews found online are positive, and they appear to focus on friendly customer service and affordable service subscription plans. The variety of pricing plans can, however, appear somewhat confusing at first.
Available Systems — The Basics
MobileHelp offers three medical alert system types.
The MobileHelp Classic system is the basic in-home medical alert system and can be obtained for a monthly subscription currently set at $19.95. There is no cost for the equipment, but it needs to be returned if the service subscription is cancelled. A one-time service activation fee of $49.95 is waived if you sign up for the annual subscription rate of $359.40.
The MobileHelp Solo system is for both in-home and away use. The current monthly rate is $37.95 and there is no cost for the equipment during the service subscription.
The company’s most comprehensive package is its MobileHelp Duo system, which combines an in-home base station and a mobile unit. The current monthly service rate is $41.95 with no purchase cost for the equipment during the subscription.
An additional available system is the Mobile Duo package, which is designed for in-home and away use for two people sharing the same address. Supplied without an in-home base station, it’s essentially the MobileHelp Solo package, but with two mobile devices instead of only one. The current monthly plan is $44.95.
All of the above MobileHelp systems include a free lockbox valued at $29.95. This is a useful in-home safety feature that lets emergency responders enter a home quickly and without a need to break down a door. The lockbox is accessible from the outside of the home and contains a key to open an entrance door. The unique lockbox combination is provided to the emergency responders when an alert is activated.
Special Options and Products
The MobileHelp Connect app enables family members and authorized caregivers to play a more active role in the subscriber’s daily affairs. The app features a range of online tools accessible through a smartphone or internet connection and provides notifications of emergencies, system status, activity tracking, event history and user-location tracking. Caregivers and family members can choose the events they would like to receive notifications for. Subscribers can use the app to schedule medication reminders that display on the in-home base station, and caregivers or family members can receive the medication reminder along with a notification indicating whether it was acted on or ignored. The feature is only available with those systems that include the in-home base station.
The MobileHelp Smart package features a Samsung smart watch that combines popular lifestyle features with a medical alert device. It enables the wearer to send a medical alert and also speak with emergency 24/7 operators. GPS location provides the emergency response team with the subscriber’s exact location. The current purchase price for the smart watch is $349.95 and the MobileHelp Smart monitoring service subscription is $24.95 monthly.
The Fine Print
AT&T network wireless coverage is required for the MobileHelp systems to work. The company’s website states that the AT&T network is “not available everywhere and at all times,” and a link to an AT&T coverage map is provided. A current review of the AT&T network coverage map displays service across all 50 U.S. states, but there are some no-coverage areas in the western states and northern Maine. A large portion of Canada also displays no-coverage areas.
The MobileHelp website notes that the Automatic Fall Detection Button option “does not detect 100% of falls.” Subscribers are advised to be sure to push the help button if they fall and require assistance. The company warns that its Fall Button service is not meant to replace caregivers if subscribers have serious health issues.
MobileHelp Cost & Pricing Comparison
The service subscription plans offer flexibility: You can choose from annual, semi-annual, quarterly or monthly plans. No long-term service contracts are required. The prices and options below represent the most current fees and system offerings found on the MobileHelp website.
(Home Base Station)
(Base Station + Mobile Unit)
(Two Mobile Units)
|Activation or Subscription Start-Up Fee||$49.95 (waived with the Annual Plan)||No activation or subscription start-up fees||No activation or subscription start-up fees||No activation or subscription start-up fees|
|In-Home, Away or Both?||In-home only||Both||Both||Both|
|Fall Protection||Yes (+ $10 monthly)||Yes (+ $10 monthly)||Yes (+ $10 monthly)||Yes (+ $10 monthly)|
|MobileHelp Connect Caregiver App Availability|
|Yes. Standard features at no extra charge; premium features for an additional fee||Yes. Standard features at no extra charge; premium features for an additional fee||Yes. Standard features at no extra charge; premium features for an additional fee||Yes. Standard features at no extra charge; premium features for an additional fee|
|Lockbox||No charge for new subscribers||Free with every order||Free with every order||Free with every order|
|Number of Help Buttons||One||One||One||Two|
|Equipment Purchase||Not required; provided at no cost during service subscription||Not required; provided at no cost during service subscription||Not required; provided at no cost during service subscription||Not required; provided at no cost during service subscription|
|Free 30-Day Trial Period||Yes||Yes||Yes||Yes|
With its choice of subscriber billing options, a variety of features and a no-risk 30-day free trial period, a MobileHelp medical alert system is worth looking into. If the options and pricing plans appear somewhat confusing at first, the friendly customer service described in user reviews should make up for it.