MobileHelp Medical Alert: Costs, Systems, and Plans
If you're looking for an affordable medical alert system, MobileHelp likely has a solution. The company's pricing is competitive, with in-home systems starting at $25.95 per month and mobile systems at $41.95 per month. Additionally, the company does not require long-term contracts.
FYI: While budget-friendly, MobileHelp's devices are not quite the most affordable. To find mobile systems starting at competitive prices, read our rundown of the best cheap medical alert systems.
MobileHelp Costs
| In-home system (landline) | $25.95 per month |
|---|---|
| In-home system (cellular) | $25.95 per month |
| Mobile system | $41.95 per month |
| Fall detection | $10 per month |
| Extra users | $3.99 per month |
| Text Alerts | $2.99 per month |
| Protection plan | $6.99 per month |
MobileHelp Systems
Credit: MobileHelp
MobileHelp currently offers three different systems: two for home use and one mobile medical alert system. All of these systems are leased instead of purchased, so you'll pay monthly subscription costs that cover your equipment rental and monitoring and will return the equipment at the end of your service agreement. MobileHelp is usually more affordable than Medical Guardian, which offers cellular systems starting at $43.95 per month.
To learn more about my experience with this system, check out my full review of MobileHelp.
Wired Home
Credit: MobileHelp
MobileHelp’s traditional in-home landline system is ideal for people who spend most of their time indoors and require 24/7 monitoring. Starting at $25.95 per month with no activation fees, the Classic features an in-home base unit, one waterproof help button, and a range of 600 feet.
The MobileHelp Classic is super-easy to use. All you have to do is press your pendant or base-unit button for help. Your emergency call will be directed to an operator at MobileHelp's response center with two-way communication. Note that although you can summon help by pressing the button on your pendant, only the base unit features two-way communication. Fall detection is not available with the Classic landline system.
Pro Tip: One of our favorite medical alerts, MobileHelp is an affordable alternative to Life Alert.
Classic Home
If you spend a lot of time at home but don't have a landline, the MobileHelp Classic Home may be worth considering. Powered by a cellular connection, the system has a coverage range of 1,400 feet and two-way communication capabilities.
Starting at $25.95 per month, the system offers either a wristband or lanyard wearable help button; this way, you can move around the house as you please. As with all their units, there are no equipment fees separate from your monthly subscription costs, and if you sign up for the annual plan, MobileHelp will send you a free lockbox and you’ll get one month of service free.
Elite
The MobileHelp Elite is the company's newest and most advanced mobile medical alert device. Its compact design weighs just 1.5 oz, is 1.5″ × 2.6″, and is available in black, silver, and white.
Features include a one-touch SOS that enables you to connect with their monitoring center in three seconds, as well as GPS + Wi-Fi for location assistance. The latter updates every minute. so the center always stays up to date on your location. Similarly, if you misplace the unit, it includes a standard Find Me Locator component that enables a caregiver or family member to trigger a loud locator sound from the app or portal. Because it’s water-resistant, the Elite works great in the bath or shower. Other features include advanced fall detection, 4G LTE on AT&T and two-way calling. The Elite starts at $41.95 per month. Fall detection can be paired with this system for an additional $10 per month.
Are you looking for fall detection? Here's a rundown of the best medical alert systems with fall detection.
MobileHelp System Costs
As mentioned, MobileHelp offers a month free if you pay for annual service up front, bringing monthly costs down. See more specific pricing comparisons below.
| MobileHelp System | Monthly Cost | Quarterly Cost | Annual Cost |
|---|---|---|---|
| Wired Home | $25.95 | $77.85 | $285.45 |
| Classic Home | $25.95 | $77.85 | $285.45 |
| Elite | $41.95 | $119.85 | $417.45 |
MobileHelp Add-Ons
Fall detection: For $10 per month, you can have peace of mind with a fall detection pendant. Unlike with LifeFone, however, adding MobileHelp fall detection means ordering a separate device.
Waterproof wall button: For $2.99 per month, you can add a wall-mounted, waterproof help button to your MobileHelp system. These can be useful in areas such as stairwells and bathrooms.
Lockbox: We all love freebies! And with a MobileHelp annual plan, subscribers receive a free lockbox, which is accessible only with a secure code EMS can use during an emergency. With monthly or quarterly plans, you can include a lockbox for $2.99 per month.
OnGuard Alerts: For $2.99 per month, you can enable OnGuard Alerts. These alerts send text messages to loved ones when an emergency button is pressed.
Protection plan: For $6.99 per month, you can replace broken or lost equipment for free.
Purchasing From MobileHelp
Purchasing products from MobileHelp is hassle-free, especially if you order online. You can also order over the phone, but I prefer a secure online checkout. I also appreciate the peace of mind that comes with leasing equipment, as MobileHelp will fix or replace malfunctioning systems for free, and monthly costs don’t include separate equipment fees.
MobileHelp doesn't require long-term contracts. Pricing varies depending upon your chosen system and whether you choose annual, quarterly, or monthly payments.
MobileHelp Warranty and Refund Policy
MobileHelp comes with a lifetime warranty. For $6.99 per month, you can also sign up for a protection plan, Connect Premium, that protects you from paying out of pocket for lost or damaged equipment.
MobileHelp App
Free to subscribers, the MobileHelp Connect app is available for Android and iOS devices. The app allows caregivers and family members to monitor their loved one's status, receive alerts, and manage account settings. Some users have reported occasional connectivity issues, and others have expressed frustration with its design and functionality. If you want a medical alert system with robust app capabilities, you may want to consider other options with more advanced digital features.
MobileHelp Monitoring
Having access to highly trained and compassionate monitoring service representatives during an emergency is crucial. MobileHelp uses Affiliated Response to provide monitoring services. A trusted name in emergency response monitoring, Affiliated Response was founded in 1977 and is UL Listed and FDNY approved.
When you press your button or a fall is detected, emergency alerts are answered by skilled operators at the company’s two centers in Union, New Jersey, and Houston, Texas. Bilingual language services are also available.
Compare MobileHelp to Other Brands
Is MobileHelp Worth It?
MobileHelp offers medical alert systems and monitoring with flexible payment plans and helpful add-ons. Importantly, emergency calls are answered in less than 20 seconds, on average. When it comes to easy-to-use in-home and mobile medical alert systems, MobileHelp provides plenty of great options, and does so without requiring you to purchase equipment.
MobileHelp is great for:
- Flexible payment options: MobileHelp provides protection at home and on the go. The company doesn't require a long-term contract, and you can make payments monthly, quarterly, or annually.
- GPS technology: MobileHelp’s Elite system has real-time GPS location monitoring to keep your loved one safe.
- Professional certifications: MobileHelp has met industry compliance regulations and is FCC-certified. Underwriters Laboratories Certification (UL-1635) covers the operation and safety of digital alarm communicator system units for use in central-station burglar-alarm systems, proprietary burglar alarm systems, police station connect burglar-alarm systems, residential burglar-alarm systems, residential fire warning systems, and home health care medical alert systems.
- No long-term contracts: Many medical alert companies require long-term commitments and charge upwards of $50 per month for basic in-home systems, making MobileHelp a highly affordable alternative with no long-term contracts.
MobileHelp is not ideal for:
- Caregiver tracking: Accompanying apps or portals that provide real-time updates for caregivers and users of medical alert systems are increasingly common. Unfortunately, MobileHelp's app is less responsive than I had hoped. It is free to use, however, so might be worth trying.
MobileHelp Frequently Asked Questions
-
Are all MobileHelp devices waterproof?
The neck pendant, wrist button, and fall detection button are fully waterproof. The mobile device, cellular base station, and wall button, however, are not waterproof.
-
Do you need a landline connection for MobileHelp devices?
No, you don’t need a landline connection. The in-home base stations use the AT&T cellular network, and there are no additional cellular fees.
-
What’s the most affordable MobileHelp plan?
If you’re looking for an affordable plan, consider the MobileHelp Wired Home system, which starts at $25.95 per month.
-
Can I order over the phone?
Yes, you can purchase MobileHelp subscriptions over the phone or online. You can call 800-992-0616 for more information.
-
Which MobileHelp devices provide GPS tracking?
The MobileHelp Elite medical alert system offers GPS tracking capabilities. GPS tracking is an important feature that can help pinpoint your location if you cannot reach your emergency button.
