MobileHelp Medical Alert: Costs, Systems, and Plans

MobileHelp Systems

MobileHelp currently offers eight systems with in-home and on-the-go protection using landline or cellular connectivity. You can choose from monthly, quarterly, semiannual, and annual pricing plans. The MobileHelp Classic in-home system offers the most affordable monthly plan, starting at $19.95 per month with no landline required.

A majority of MobileHelp’s systems are leased instead of purchased, so the equipment costs are included in your subscription and you’ll have to return the equipment at the end of your service agreement. Compared to LifeStation, MobileHelp offers free shipping and doesn’t charge activation fees.

MobileHelp Classic

This traditional in-home system is ideal for people who spend most of their time indoors and require 24/7 monitoring. Starting at $19.95 per month with no activation fees, the MobileHelp Classic features an in-home base unit, one waterproof help button, and a range of 1,400 feet.

What’s great about the MobileHelp Classic is how easy it is to use. It doesn’t require a landline, and all you have to do is press your pendant or base-unit button for help. Your emergency call will be directed to a response associate at MobileHelp’s response center with two-way communication. If you are worried about falls and other emergencies, you can add an automatic fall detection button for an additional $10 per month.

To learn more about MobileHelp Classic, check out my full review of MobileHelp.

MobileHelp Wired Home

If you spend a lot of time at home but you don’t want to be tied down by your medical alert system, then MobileHelp Wired Home may be worth considering. The system has a coverage range of 600 feet, and it provides an affordable in-home unit with a built-in speaker and two-way communication capabilities.

Starting at $24.95 per month, the system offers either a wristband or lanyard wearable help button so you can move around the house and do other activities. The Wired Home system also provides 24/7 emergency monitoring and a free lockbox, and it doesn’t require equipment purchase.

MobileHelp Touch Classic

Priced at $54.95 per month, the MobileHelp Touch Classic is a tablet with the best features from MobileHelp’s traditional emergency response systems. It's one of the newer models that includes the option to add activity tracking, medication reminders, and additional features such as a gallery to store pictures of loved ones. If you’re looking for a medical alert system upgrade, this tablet might be right for you.

MobileHelp Duo

With dual capabilities, the MobileHelp Duo enables active people to feel safe both at home and on the go. You can request help through the mobile help button and the in-home base station, and you can add another layer of protection with an automatic fall detection button for $10 per month.

For $41.95 per month, the Duo system comes with both an in-home unit with an emergency button and a separate mobile help button that can be charged in its cradle. The mobile device has a built-in self-test button to test calls and ensure the system is prepared for emergencies. With GPS tracking and a waterproof help button, you can count on this system to keep you protected 24/7.

Mobile Duo

If you want to add an additional user or give your spouse or roommate a mobile alert system, then the Mobile Duo is a great option. Starting at $44.95 per month, Mobile Duo is one of the few bundled GPS systems that helps multiple users stay safe both at home and when they’re on the go.

The system uses patented GPS technology to track your location, and features two-way communication to instantly connect you to skilled and compassionate emergency operators in the U.S. The two help buttons are water-resistant and feature a two-way speaker, emergency help button, built-in test button, and on-and-off switch. The Mobile Duo doesn’t require you to purchase any equipment, but every order comes with a free lockbox. You can also add an automatic fall detection button for $10 per month or MobileHelp Connect Premium, an insurance plan, for $5 per month.

MobileHelp Touch Duo

MobileHelp Touch Duo starts at $54.95 per month and aims to revolutionize emergency response systems with high-tech features that are user-friendly. You’ll get an 8-inch tablet that features medication reminders, brain-power games to stimulate the user, and access to a 24/7 emergency monitoring service that can be accessed with the touch of the home screen or accompanying pendant. In addition to the tablet, you’ll get an accompanying help button with two-way speaker capabilities and a charging cradle.

MobileHelp Solo

The MobileHelp Solo offers active users great protection at an affordable price. It doesn’t require a landline, and it features a mobile unit and GPS tracking that works at home or on the go. The system has one waterproof help button that can be worn as a necklace in the shower. MobileHelp Solo starts at $37.95 per month, and it can be paired with fall detection for $10 per month. Along with a waterproof help button and 24/7 U.S.-based monitoring, you can rest assured that you’ll be protected in the event that you need help or there’s an emergency. I’d recommend this system if you find yourself running errands and spending time at home on a 50/50 basis.

MobileHelp Micro

Starting at $29.95 per month, MobileHelp Micro is a new lightweight and small device weighing 52 grams. Compatible with AT&T, this device is water-resistant, so you can wear the detachable lanyard in the shower without worrying about it falling. With a high-quality audio speaker, you can easily test your system with an automated test button. As another perk, the MobileHelp Micro comes with a multi-mode location accuracy GPS so your location will be picked up immediately.

MobileHelp Systems

MobileHelp Video Review

MobileHelp Add-Ons

Fall detection pendant: For $10 a month, you can have peace of mind with a fall detection pendant from MobileHelp. Unlike with LifeFone, however, adding MobileHelp fall detection means renting a separate device.

Additional help buttons: You can add additional waterproof neck pendants, wrist buttons, or wall buttons for $24 to $35.40 a year.

Lockbox: We all love freebies, and MobileHelp knows the importance of a secure Lockbox — which is why the company offers one free with all system purchases and plans. The lockbox, valued at $29.95, is accessible only with a secure code that EMS can use during an emergency.

MDLive: This telehealth platform is helpful if you have difficulty leaving your house or you enjoy the freedom and convenience of virtual calls with a board-certified physician at any time. You can connect to the service over the phone, online, or through a smart device, with no insurance or copay required. You can add MDLive to any MobileHelp plan for $119.40 per year.

MobileHelp Connect Premium: Equipment-replacement costs can add up quickly. Fortunately, MobileHelp offers Connect Premium as an add-on warranty for $5 a month, saving you the stress and cost of stolen, lost, or damaged medical alert equipment. MobileHelp Connect Premium also provides discounts on select products, such as 30 extra pings per month for location detection using the MobileHelp Connect portal — valued at $60 a year.

Purchasing from MobileHelp

Purchasing products from MobileHelp is hassle-free, especially if you order online. You can also order over the phone, but I prefer a secure online checkout with plenty of add-on options. I also appreciate that a majority of MobileHelp’s systems are leased instead of purchased.

MobileHelp doesn’t require long-term contracts, and its pricing varies depending on the system you choose and whether you go with annual, semiannual, quarterly, or monthly payments.

MobileHelp Warranty and Refund Policy

MobileHelp doesn’t include a warranty with its products, but for $5 a month you can sign up for MobileHelp Connect Premium, which protects you from paying out of pocket for lost or damaged equipment.

Unfortunately, MobileHelp does not offer any trial periods. While you can cancel your service at any time and stop making monthly payments, you won't get your money back.

MobileHelp Monitoring

It’s important to have highly trained and compassionate emergency monitoring service representatives answer an emergency call. MobileHelp has a partnership with Rapid Response, an emergency response monitoring service that is certified by Underwriters Laboratories and complies with the highest regulations.

A trusted name in emergency response monitoring, Rapid Response has decades of experience in emergency response services for both medical alert and home security companies. When you press your button or a fall is detected, emergency alerts are answered by highly qualified and skilled operators based in Syracuse, New York, and Corona, California. The operators are certified by the Security Industry Association and have undergone a rigorous screening and training program. The emergency response staff includes bilingual operators and provides assistance in more than 240 languages through a service called LanguageLine.

Is MobileHelp Worth It?

MobileHelp is an affordable medical alert system with several flexible payment plans and add-ons. The warranty is not included, however, so you’ll have to add MobileHelp Connect Premium for an additional $5 a month to avoid paying out-of-pocket expenses if your equipment is damaged or stolen.

MobileHelp offers quick response times — an average of 17 seconds — compared to other medical alert devices, such as QMedic, which averages 30 seconds. When it comes to easy-to-use in-home and mobile medical alert systems, MobileHelp provides plenty of great options without requiring you to purchase equipment. It’s also FDA-registered, which provides a level of reassurance and trust if you or your loved one needs 24/7 monitoring.