MobileHelp vs Bay Alarm Medical

Our editorial team has compared each company, costs, product specs and product add-ons. Scroll down to see our recommendation.

Side-by-side comparison:

Side-by-side comparison: MobileHelp logo Bay Alarm Medical
Editor's Rating
4.7 / 5 stars
4.7 / 5 stars
4.9 / 5
4.6 / 5
Price Range$19.95 - $37.95/mo$19.95 - $49.95/mo
Upfront CostsNoNo
Contract RequiredNoNo
Return PolicyStandardStandard
Product OptionsIn-home cellular, cellular+GPS, in-home and cellular combo, smartwatchlandline and cellular in-home, mobile + GPS, in car medical alert
Mobile Battery Life24 hours72 hours
In-home Ranges600 ftin-home 1000ft, fall detection 800ft
Water-safe OptionsPendants and buttons are waterproof, cellular and base station are notPendants are waterproof, cellular is water resistant
Fall Detection$10/mo$10/mo
Smart Watch$349.95 + $24.95/moNo
Spouse Monitoring$2/moSmall one-time fee
Phone Number*800-908-4952844-284-7976
Website  View Website

*We recommend calling because representatives can sometimes offer special deals or pricing. We make every effort to provide and maintain accurate information on our site. However, the businesses reviewed on our site may periodically change their pricing, equipment, and packages and there may be a lag between the time they make such changes and the time we become aware of such changes. If you identify any outdated or inaccurate information, please contact us here.

Editors Recommendation

Generally, we recommend MobileHelp over Bay Alarm Medical for their high quality equipment, excellent customer service and unique smartwatch option. However Bay Alarm Medical may be a better fit if you need lower monthly costs for a simple, traditional in-home medical alert or are looking for an in-car alert system.

MobileHelp and Bay Alarm Medical are respected medical alert providers who both offer nationwide service. Both companies offer waterproof, wearable devices that are reliable and can stand up to the wear and tear of everyday use. Each company offers professional, round the clock monitoring with response times that are less than 45 seconds. Bay Alarm is the only one to offer discounts to members of various organizations including AARP, AAA, USAA, and AMAC.

MobileHelp vs Bay Alarm Medical Differences

MobileHelp and Bay Alarm Medical are known for the quality of their devices. MobileHelp manufactures its own equipment and offers medication alerts. They also offer a smartwatch that is GPS-enabled and can be worn both at home and away. Bay Alarm Medical's call center is Five Diamond Certified and has a response time of approximately 45 seconds. MobileHelp's average response time is less than 20 seconds.

Bay Alarm Medical vs MobileHelp Similarities

MobileHelp and Bay Alarm Medical offers similar devices when it comes to the traditional base unit, pendants, and wristbands. Both companies use AT&T cellular service for reliable emergency connectivity. Neither company requires a contract or service agreement and equipment is designed to be easy to use. Installation is completed by the homeowner or renter and only takes approximately 30 minutes to complete and become operational.


MobileHelp offers equipment that is designed and manufactured in-house. They offer optional fall detection and mobile coverage throughout AT&T's service area. Devices offer two-way voice communication, with wearables being waterproof. Their devices are GPS-enabled allowing them to be effective from almost anywhere. MobileHelp also offers medication alerts which are especially beneficial for seniors who may not remember when to take their medication.

Bay Alarm Medical is capable of accommodating over 170 languages. Fall detection is only available for their at-home packages. Their medical alert pendants, however, are able to send alerts from almost anywhere as long as AT&T cellular service is available. Bay Alarm Medical also offers mobile help button. The medical alert pendant has a range of approximately 1000 feet from the base unit.

Systems & Devices

MobileHelp offers several different pieces of equipment. All of the wearables are waterproof and designed to add a level of security when you are in the shower. In addition to the base unit, they offer pendants, wristbands, and a smartwatch. All of the devices are capable of two-way voice communication. Inside the home, pendants can range anywhere from 600 to 1000 feet, while outside the range drops to 350 to 600 feet. The MobileHelp system does not perform monthly or weekly tests but allows you to set up system status alerts through the MobileConnect feature.

Bay Alarm Medical's primary equipment includes a pendant and a base unit. They also have a mobile help button that allows for connectivity when you are away from home. The pendant is waterproof and can be worn while you are in the shower. Depending on where you put your base unit inside your home, your devices will have a range of 1000 feet inside and approximately 800 feet outside. The batteries have a backup life of approximately 32 hours.

Costs & Contracts

With MobileHelp, most of the equipment is free. The only device that requires an upfront payment is the Smartwatch. The prices for the monthly packages are as follows. The Classic/In-home packages starts at $19.95 per month. The Solo/On-th-Go package costs $37.95 per month. The Duo Complete is the last of the traditional packages and costs approximately $41.95 per month. If you opt for the Smartwatch, the Smart/Wearable plan costs $24.95. If you would prefer, they also offer options that include quarterly, semi-annual, and annual payment plans. MobileHelp does not require any type of long-term agreement.

With Bay Alarm Medical, the only upfront cost is the initial shipping of $9.95 or Express shipping for $39.95. They offer multiple package options that can be paid by the month, quarterly, or semi-annually. The In-Home Medical Alert plan starts at $19.95/per month, $59.85/per quarter, and $119.70/semi-annually. The Mobile GPS Help Button runs approximately $29.95/per month, $89.95/per quarter, and $179.70/semi-annually. An activation charge of $49.95 needs to only be paid one time. If you choose to add fall detection, it will cost you an extra $10 per month. Bay Alarm does not ask you to sign a contract or service agreement.

Emergency Response & Call Centers

MobileHelp's call center has earned the 2016 Central Station of the Year award. They offer response times that average approximately 17 seconds. When the call center receives an alert, emergency response teams are immediately dispatched to the subscriber's location. Texts or email alerts are also sent to the contacts on the subscriber's list.

Bay Alarm Medical's call center is Five Diamond Certified and offers response times of less than 45 seconds. If the call center receives an alert, texts or emails are immediately sent to the numbers on the subscriber's contact list. A team of emergency responders is also dispatched to the subscriber's location.

Our Conclusion

MobileHelp offers reliable emergency connectivity and the convenience of a smartwatch. It's a great choice for individuals who need a little help with remembering to take their medication and for those who are always on the go.

Bay Alarm Medical offers a more simplistic system with quality equipment and reliable service. It's the best choice for subscribers who aren't interested in all the bells and whistles.

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