Special Offer: For a limited time, MobileHelp will offer two free months of service and a discount on fall detection when you purchase a bundled system.
MobileHelp by the Numbers
Time Spent Testing
$19.95 per month
Average Response Time
Customer Service Response Time
As the name implies, MobileHelp offers medical alert systems for use both in the home and away. What’s more, they offer discounted bundled systems that offer protection in any environment.
I recently tested MobileHelp’s Duo system, which includes an in-home system and a mobile medical alert with GPS. In this rundown, I’ll go over what’s included, how it performs, and how it compares to similar devices.
Pro Tip: If you’re new to in-home medical alerts, take a look at my medical alert system guide to learn about everything related to this technology.
Pros and Cons of MobileHelp
Wide array of systems: MobileHelp has five medical alert systems from which to choose, as well as features such as fall detection and GPS.
Flexible contracts: You can choose to pay for MobileHelp monthly, quarterly, semi-annually, or annually, and no long-term contracts are required.
Caregiver tracking: MobileHelp offers a caregiver portal, which allows you to keep track of a system from afar.
No all-in-one devices: You’ll have to wear another device if you want fall detection, which can get a little cumbersome.
No free warranty: MobileHelp doesn’t offer a warranty on its equipment unless you pay an extra $5 per month.
MobileHelp Video Review
MobileHelp Systems Overview
MobileHelp offers seven systems that can protect users both in and out of the home. Here is an overview of each:
MobileHelp Classic: This basic in-home system uses a base unit and a waterproof help button to contact emergency monitoring services. It can also be paired with MobileHelp’s fall-detection pendant for an extra $10 per month.
MobileHelp Wired Home: This in-home system functions almost exactly the same as the MobileHelp Classic, but it operates through a landline connection instead of the Classic’s cellular connection.
MobileHelp Solo: This mobile system consists of a mobile unit and a pendant help button. Its built-in GPS capabilities can send accurate location information to the monitoring center, allowing them to help you no matter where you are.
MobileHelp Micro: Weighing only 52 grams, the MobileHelp Micro is one of the smallest mobile medical alerts. It features a built-in speakerphone and GPS for location tracking; however, it is not compatible with fall detection.
MobileHelp Touch: This system combines the functionality of a computer tablet with the emergency capabilities of a medical alert system. In addition to professional monitoring, this device allows you to monitor health vitals, set medication reminders, and even send messages.
MobileHelp Duo: For those looking for protection both in and out of their home, this system combines MobileHelp’s Classic and Solo systems at a discounted rate.
Mobile Duo: The Mobile Duo is great for spouses since it’s essentially two mobile units combined into one system at a discounted rate.
FYI: All of MobileHelp’s systems are compatible with fall-detection pendants.
Using MobileHelp Medical Alert System
I purchased the MobileHelp Classic system. When it arrived, I opened the box and found the following:
1 in-home base unit
1 pendant help button
1 fall-detection pendant
1 mobile unit
1 wall help button
1 instruction manual
To install my MobileHelp Duo, I plugged the base unit’s power cord into an outlet, turned it on, and held down the test button. After holding the test button for six seconds, it said, “User auto test,” and I was instructed to press the help button on my pendant. The base unit then said, “Test call sent to the emergency response center” and “Thank you for testing your device.” Not too bad! Although I have a landline in my house, I didn’t need to use it since the Duo system relies on AT&T’s cellular network.
To use the pendant, I just had to be within 1,400 feet of the base unit — one of the longest ranges I’ve seen from an at-home unit. It should work for the vast majority of homes, but if you have an extremely large house, MobileHelp also offers cellular options that work everywhere.
After pressing the button, the base unit said, “Call in progress,” and then “Please stand by for operator.” A few seconds later, an emergency operator answered me through the base unit. I told him it was just a test call, but I knew he’d coordinate the appropriate response with emergency responders if it weren’t a test.
To test my fall-detection pendant, I pretended to fall down the stairs by dropping the button from about three feet off the ground. About 20 seconds later, the button beeped and flashed yellow, prompting the base unit to announce, “Fall detected. Press and hold button to cancel.” I wanted to cancel, so I pressed and held the button until it flashed green — saving the emergency operator’s precious time. It’s nice to know MobileHelp’s fall detection works well, although, like any fall-detection pendant, it won’t catch 100 percent of falls.
Another feature I was excited to try was the MobileHelp Connect caregiver portal. With this feature, caregivers can keep track of a system’s location, activity, and alert usage. When connected to my system’s fall-detection pendant, my husband could log on to our caregiver portal to track my movement and any inactivity periods. This feature would certainly come in handy for those caring for people from afar. The portal can also be used to set up medication reminders for an extra $5 per month.
MobileHelp Medical Alert Systems Pricing
Like with most medical alert systems, I didn’t have to pay any up-front costs for MobileHelp. Instead, I rented the equipment, which required a monthly fee. For my MobileHelp Duo system, I paid $41.95 per month plus an additional $10 per month for the fall-detection pendant.
The cost of each system varies, but MobileHelp offers discounts for annual, semi-annual, and quarterly payments. You can also pay on a monthly basis, but it will cost slightly more.
For $5 per month, you can subscribe to MobileHelp Connect Premium, which protects your equipment from damage, guarantees your monitoring costs won’t rise, and offers additional discounts on fall detection.
For more information on MobileHelp’s systems and their costs, take a look at my rundown of MobileHelp costs.
Final Thoughts on MobileHelp
While testing my system, I found that MobileHelp provides quality devices at affordable pricing. I feel wholly confident that MobileHelp devices can help my clients or loved ones age safely in their homes. MobileHelp is easily one of the best medical alert systems.
Detailed caregiver tracking: With MobileHelp Connect, the system’s caregiver portal, you can easily keep track of a loved one’s system from your computer or smartphone.
Protection for multiple people: MobileHelp Duo and Mobile Duo are two bundled systems that are great for spouse protection, and they come at discounted rates.
I wouldn’t recommend MobileHelp if you want:
All-in-one devices: Although MobileHelp’s mobile units work well, they require additional buttons for fall detection, which some people may find uncomfortable. For a great all-in-one system, consider reading my Lively Mobile Plus review.
MobileHelp Medical Alert System Frequently Asked Questions
MobileHelp costs anywhere from $19.95 to $44.95 a month, plus $10 more per month if you add fall detection. The price depends on which system you get and whether you pay monthly, quarterly, annually or semi-annually. Surprisingly, the monthly cost actually increases if you sign up for quarterly or semi-annual payments as opposed to yearly, so I recommend going with the monthly or annual options.
Yes, you can try MobileHelp for free. The company offers a 30-day trial period.
Ryan has years of experience researching and testing products that help people successfully age in place. After years of working for various publications such as Boston Magazine and The Believer, he has found his home at The Senior List, writing about all things related to caregiving and senior healthcare.
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