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MobileHelp Medical Alert System Review

Editor's Rating:

4.9 / 5

MobileHelp provides a wide array of medical alert systems that are suitable for a variety of medical needs and purposes. With four distinct medical alert systems of varying prices, features, and intended uses.

MobileHelp is an FDA-compliant service that has no long-term contracts and no hidden fees. The alert systems are compatible with the MobileHelp Fall Button that automatically detects falls.

MobileHelp offers standard in-home units, cellular speakerphone units, GPS location services, fall detection, and a smartwatch option.

MobileHelp covers the entire U.S. and is based in Florida.

MobileHelp Pricing
 
MobileHelp Classic
MobileHelp Touch
MobileHelp Solo
MobileHelp Duo
Mobile Duo
MobileHelp Smart
Monthly$19.95/mo + $49.95 one time fee$n/a$37.95/mo$41.95/mo$44.95/mo$349.95 one time purchase
Quarterly$32.95/mo$n/a$34.95/mo$39.95/mo$42.95/mo$24.95/mo
Semi-Annual$29.95/mo$49.95/mo$32.95/mo$36.95/mo$39.95/mo$n/a
Annual$29.95/mo$49.95/mo$32.95/mo$36.95/mo$39.95/mo$n/a
Fall Detect Pendant+$10/mo+$10/mo+$10/mo+$10/mo+$10/mo$n/a

The Stuff We Liked

MobileHelp has no long term contracts, offers transparent terms and conditions, and you can cancel anytime for a prorated refund (once the equipment is returned). Flexible pricing plans, water-resistant pendant or wrist button and the first-of-its-kind smartwatch with a medical alert built right in.

MobileHelp is one of the very few companies offering two systems for the price of one- The MobileHelp Duo is a home and mobile (cellular) option packaged together, making it the perfect alert system for spouses. Most of the other medical alert companies we have reviewed only offer one-or-the-other (in-home OR mobile) options.

Fall detection can be added to any system and mobile units have GPS built in to pinpoint the location. Medication reminders and activity tracking are available. High-quality equipment used by several other medical alert companies, two pendants included with every system (the only company we know of that does this).

Lastly, MobileHelp offers a great option for women, their jewelry neck pendant called Trelawear is a high-end smart jewelry accessory that pairs with the in-home or mobile cellular medical alert system.

The Stuff We Didn’t

Fall button and cellular are two separate devices.

The Bottom Line

Online tools combined with telehealth and in-home + cellular medical alert devices make MobileHelp one of the most comprehensive alert systems to date!

Visit MobileHelp or call 800-908-4952 to learn about promotional pricing for new customers. Promotion Alert! A free lockbox, $29.95 retail value, is available on all orders.
MobileHelp Ratings
Reliability When help is needed, the equipment does its job, the call is answered promptly, courteously, and appropriate action is taken to handle the reason for the call.
5.0 / 5
Equipment Equipment is updated and utilizes the latest technology. It works as it should with easy-to-understand instructions and simple installation.
5.0 / 5
Reputation The reputation of the company as reported by consumers, user reviews, industry feedback and our review/analysis. Customer service and technical support are also responsive and helpful.
4.8 / 5
Options The company offers a variety of medical alert solutions to fit the needs of customers. In-home and cellular medical alert systems as well as optional fall detection and additional accessories.
5.0 / 5

Pros

  • Duo is one of the only two-in-one systems available
  • Flexible pricing plans
  • No landline required for in-home systems
  • Stylish smartwatch option, great for men
  • Two pendants included with every system
  • No long-term contracts
  • Simple, easy to understand pricing
  • High quality equipment
  • Free lockbox with all orders
  • FDA-compliant

Cons

  • Fall detection and cellular are two separate units
  • Initial set-up fee for in-home unit (monthly plan only)

What are users saying

My mother had mobile help and used it for the first time Saturday evening. Although, I was on the phone with her and had her press the button, the company called me within 2-3 mins after she activated it. They informed me that she was using the service. They were very nice and also asked if they could call the other people on the list. EMS showed up within 6 mins of pressing the button. Which was awesome for 1055pm. Thank God for mobile help, they give me piece of mind! I also love the key box she received as a free gift. Best free gift!

- Harris

I called 4 other medical alert companies. None of the representatives asked any questions about my husband's state of health - only MobileHelp. The high consumer rating and competitive pricing also influenced our decision. I had quite a few questions and everyone has been very helpful. Also, my husband accidentally sent the alarm off without realizing it and the EMTs arrived and found the key and all 4 of us on the alert list were notified. The system worked!

- Linda C.

We have had the unit for over three years and have used it about a dozen times. It has been very good and responsive to our needs. Most of our needs have been falls. We live in a senior community where the local fire department has a crew of guys that do nothing but help those of us who fall. They are wonderful young men and a pleasure to deal with. All in all, I would say that we feel very protected and it is something that anyone over 50 should look into. We had one for my mother and it was used many times. Keep up the good work!!!!

- Johnson
Best Overall Medical Alert System

Editor's Rating:

4.9 / 5
MobileHelp sets the standard in the medical alert industry for not only producing best-in-class equipment but also for providing the highest level of customer service. Call to hear current MobileHelp offers and pricing.

Cellular Medical Alert Systems from MobileHelp

We tested the MobileHelp Duo in our home test environment (see more details about the Duo system below). We were impressed with the quality of the equipment from MobileHelp.

Even the carrying pouch that accompanies the mobile unit felt high quality, we have seen similar pouches with other alert companies that were chintzy and ready to fall apart.

As a testament to the quality of the equipment, several other medical alert companies use MobileHelp devices with their own personalized branding.

MobileHelp Classic

Features: Cellular in-home medical alert system (no landline needed). Base station with a two-way speaker + help button.

Extras: Fall detection, protection plan (includes free second help button), free lockbox

Battery: 30-hour backup battery on the base station in the event of a power loss, help button will last around 5 years.

In-home range: 1400ft.

Cost: Starts at $19.95/month.

The cellular in-home system provides customers with a traditional in-home medical alert system that does not require a landline. The Classic system provides in-home alert monitoring and is compatible with the MobileHelp Fall Button which detects falls in the home up to 600 ft from the base station.

The fall button is an optional purchase for an additional $10/mo and is water-resistant. The Classic comes with a choice of a water-resistant pendant or wrist version (black or white) and you can select up to two. The alert buttons have an in-home radius of up to 1400 ft in the home, depending on the size and construction of your home.

No landline is required, cellular service is provided through AT&T. The base station has a lit display that reports the cellular signal strength, ambient temperature, time and date. Medication reminders can be set up with the Classic system.

MobileHelp Touch

Features: Combines a tablet interface for personal and professional caregivers + an in-home help button + a 4G LTE cellular alert device

Extras: Fall detection, protection plan (includes free second help button), free lockbox

Battery: Help button will last around 5 years, during a power outage, the MobileHelp Touch battery backup will last up to 12 hours after it has been charged for 3 hours.

In-home range: 150ft.

Cost: Starts at $49.95/month.

MobileHelp Solo

Features: Cellular in-home and on-the-go medical alert system with a two-way speaker.

Extras: Fall detection, protection plan (includes free second help button), free lockbox

Battery: Help button will last around 5 years, the cellular alert battery will last for 24-hours with normal use

In-home range: 600ft.

Cost: As low as $32.95/month.

MobileHelp Solo is the cellular medical alert option offering the same features as Duo but without the in-home base unit.

As with the previous two systems (Classic and Duo), you have the choice of choosing between water resistant wrist buttons or neck pendants that are compatible with the mobile device.

The Solo is also compatible with the MobileHelp Fall Button. As always, you do not need a landline or a cellular contract.

MobileHelp Duo

Features: Cellular in-home (Classic) + an on-the-go (MobileHelp Solo) medical alert system.

Extras: Fall detection, protection plan (includes free second help button), free lockbox

Battery: Help button will last around 5 years, the cellular alert battery will last for 24-hours with normal use

In-home range: 600ft.

Cost: As low as $36.95/month.

The MobileHelp Duo allows you to summon emergency assistance whether you’re on the go or at home. The Duo combines the cellular in-home unit (Classic) and the mobile device that can be used anywhere outside the home with cell coverage.

The mobile device, easy-to-use charger, and carrying pouch are included. The Duo is compatible with the MobileHelp Fall Button. This system is perfect for people who seek to maintain their active lifestyle. Like the Classic unit, you have the choice of selecting up to two water-resistant pendants or wrist versions.

Since both a mobile device and two pendants are included, this is a perfect system for couples as it can be used by two people at the same time (mobile unit plus pendants). Medication reminders can be set up with the Duo system.

Mobile Duo

Features: Two (for the price of one) cellular GPS medical alert systems with two-way speakers and 4G LTE.

Extras: Fall detection, protection plan (includes free second help button), free lockbox

Battery: Help button will last around 5 years, the MobileDuo battery will last for 24-hours with normal use after it has been charged for 3 hours.

In-home range: n/a (cellular will cover wherever there is a cell signal)

Cost: As low as $39.95/month.

MobileHelp Smart

Features: Medical alert smartwatch with a built-in health app, activity tracking, weather forecast, heart rate monitor, and help button feature.

Battery: Will last up to two days with normal use.

In-home range: n/a (cellular will cover wherever there is a cell signal, no smartphone required)

Cost: One-time purchase of $349.95 (you own the smartwatch), monthly monitoring fee of $24.95/month.

MobileHelp Smart is the latest in medical alert system technology from MobileHelp and Samsung. The marriage of the Samsung Gear S3 smartwatch and MobileHelp medical alert system technology make the Smart the first of it’s kind.

Not only does the Smart look great, it’s a functional smartwatch that no one will know is also an incredible life-saving device. Read our in-depth review of the MobileHelp Smart here.

MobileHelp Review: Final Verdict

MobileHelp is one of the most comprehensive medical alert systems we have reviewed to date. We highly recommend this medical alert company based on the quality of equipment, options for any living situation, competitive pricing, customer service, no long term contracts, and transparent refund policy.

Best Overall Medical Alert System

Editor's Rating:

4.9 / 5
MobileHelp sets the standard in the medical alert industry for not only producing best-in-class equipment but also for providing the highest level of customer service. Call to hear current MobileHelp offers and pricing.

25 Comments

  1. if im wearing the wrist fall detector do I need to carry the base unit if im out somewhere. also is the wrist fall waterproof.
    1. Hi Florence- the fall detection pendant is worn on a lanyard around the neck and no need to carry the base unit with you!

    1. Hi Mary- No, you do not need to carry the charger base with you, this stays at home as you will only need it to charge the cellular MobileDuo. Hope that helps, Amie

  2. I just ordered my medical alert system. Eric was the gentleman I spoke with. He was very informative, attentive,polite, sensitive and knowledgeable. He answered all my questions and we had the most pleasant conversation and the experience was so easy and no pressure at all. I am looking forward to getting my system in the mail and I would recommend everyone to ask for him when you call. He is truly an expert and a gentleman. Bette
  3. Do I still have to buy their watch if I already have the samsung g3 frontier watch. Can the app be loaded somehow?
  4. Mobile Help system is super easy to set up. I find them to be reliable. They send a text and an email the second anything happens. They’re representatives are very nice. They were patient with my questions. They explain things clearly. I have been very happy with Mobile Help!
  5. If you opt for the fall detection pendant, do you need to also wear the traditional pendant, ( both devices at the same time)? Or, will the fall technology supersede the basic. Also how large is the fall pendant?
    1. Hi Leslie- Only one pendant needed if you opt for the fall detection. It’s still quite small, I have asked the MobileHelp folks to chime in on the size.

    2. Hi Leslie, Our fall pendant is about the size of a sugar packet. You can also use a small car key fob as a reference as well. Thanks! Angela
  6. I am looking into this for someone. She will be using the MobileHelp Fall Button. She is wanting the option to have caregivers and family notified before EMS. It would be best if she can have that done in order of about three or four people before EMS is called. Caregivers and/or family would then come to her instead of EMS (and they would call EMS if they found that EMS needed to be contacted). Is that an option?
    1. Hi Matt, Yes, once she is a user, her calling tree will be set up based on her preferences. Give MobileHelp a call (800-908-4952) to find out the exact process for this. Hope that helps! Amie

  7. Do the wrist unit and pendant have two-way communication with provider? I understand that mobile units can be used for road or safety emergencies also.
    1. Hi Karen, the wrist and pendant buttons do not have a two-way speaker in them, the mobile units do if that is what you are looking for. And yes, the mobile units work anywhere there is cell coverage and any type of emergency the user is experiencing. Hope that helps, Amie

      1. Amie When you say mobile units does that mean the device that sits on a table meaning none of your wrist devices have speakers?
        1. Hi Karen- The mobile units are a cellular device with a two-way speaker that can be taken outside the home. For MobileHelp, they are called the MobileHelp Solo and the MobileDuo. These are not meant to be worn on the wrist, but can be worn around the neck, carried in a purse or clipped to a belt. If you are looking for a wrist option, the MobileHelp Smart is a smartwatch medical alert system with a two-way speaker. Hope that helps clarify – Best, Amie

  8. I am looking into this for a friend. He is located in a very rural area of Oklahoma where ceel phone service is very unreliable. Question is, can a system be provided into is land line?
    1. Hi Kevin, If cell service is unreliable, I would recommend going with a company that provides a traditional landline medical alert system. You can see our top list here- https://www.theseniorlist.com/best-medical-alert-systems/. Both Bay Alarm Medical and Medical Guardian provide a landline unit.

      1. Hello, I”m looking at one of these services for my mom and she would like something that works at home and on the go. She is older and is proactively asking me to help her find something for her. The companies that are cellular-based are the issue, I think, as most of the services use AT&T and my mom has terrible AT&T celullar coverage in her home. Do the services that work with landlines work on a VOIP line like Ooma? I can’t seem to find a clear answer. And the service would have to provide cellular service for on the go coverage. Thanks for your help. Frank
        1. Hi Frank, Does she have Verizon service in her area/home? If so, I would recommend GreatCall which runs on the Verizon network. I’m unsure about the VOIP question, I’ll do some asking and get back to you.

  9. I’m bed ridden and living alone, therefore, I would love to get this alert system. My budget is at its limits – do you know if Medicare would reimburse me (with a doctor’s prescription) for the monthly fee? Thank you.

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