Using My Lively Medical Alert Systems
Using My Lively Medical Alert Systems
After ordering my Lively Mobile Plus through Lively’s website, I was excited to start testing it out. Once it arrived at my house, I opened the box and found the following:
- 1 Lively Mobile Plus device
- 1 charging dock
- 1 magnetic lanyard
- 1 belt clip
Installation Tip: Since mobile medical alert systems should be charged every day, I recommend putting your charging dock on your nightstand so you’ll remember each night to plug it in.
As with most mobile systems, the setup process was quick and easy. I plugged my charging dock into an outlet, placed my device on the charger, and waited until my device said, “Setting up device; please wait.” A few moments later, my device flashed a green light, and then said, “Welcome to 5Star.”
After this, I received an automated test call from the monitoring center, confirming that my device was activated and ready to use. I’d recommend installing the Lively Link app on your smartphone (or that of a loved one). This way, any of your loved ones can keep tabs on your system.
With my system installed and charged, I started testing its basic features. First I placed a series of test calls in my home. Each of them was answered promptly and politely by agents at Lively’s U.S.-based monitoring center. To test out the waterproofing on this device, I brought it into the shower and found it still performed flawlessly.
To test out the cellular connection, I took my Lively Mobile Plus on a trip around town. At the park, the library, and even on a short hike through the woods, I found that my calls were able to go through. What’s more, on average, I only had to wait about 12 seconds for a monitoring agent to respond.
One of my favorite parts about my Lively Mobile Plus was that I could place an urgent response call both in emergency situations and for general assistance. Each time when I connected to a 5Star agent, they took the time to understand my situation and plan a proper response. For example, if I had fallen and needed medical attention, they would have contacted emergency responders; however, if I’d simply locked myself out of my home, they would contact a loved one to come help.
Another impressive feature of the Lively Mobile Plus was its fall detection. Each time I simulated a fall (which is about as glamorous as it sounds), my device automatically called Lively’s 5Star service and connected me with an agent. A couple of times, my device detected a fall when this was not the case. Luckily, when this happened, I could easily cancel the call by pressing my device’s call button.
Fall Detection Tip: If you want to use fall detection on your Lively Mobile Plus unit, you’ll need to wear it as a lanyard. Otherwise, it won’t be able to detect falls accurately.
Health and Safety Features
In addition to its professional monitoring, my Lively Mobile Plus also came with some more advanced features, including medical advice and caregiver tracking.
Through Lively Link, their smartphone app that was part of my plan, I could choose a group of loved ones who had access to information from my device. For example, every time I made an emergency call, my husband received a notification on his smartphone. Additionally, my husband and kids could keep track of my location through this app, as well as receiving notifications when my device’s battery went low.
Another feature I appreciated was Lively’s Urgent Care. With this feature enabled, I could use my Lively Mobile Plus to connect directly to a hotline with real doctors and nurses. To do so, I simply had to place a call to the monitoring center and ask to be connected to urgent care. Once connected I spoke to a nurse practitioner who was able to answer some questions I had about medication.
While certainly not standard for medical alert systems, I appreciated that Lively included these optional features in their device. Especially for a person who lives alone, the addition of a caregiver app is a great way to give loved ones peace of mind.
If I needed help or had any questions about my Lively Mobile Plus, I could either call the company directly, check out their online help center, which I found really useful, or fill out a form online. I didn’t run into too many problems testing it out, but it was good to know that if I did, I had options.