GreatCall Lively Review: A Mobile Medical Alert System
The right medical alert system provides peace of mind for seniors. As we age, we’re more likely to suffer a fall or a medical emergency and need help. Having a medical alert system means seniors can get assistance with just one button press.
One reasonably priced mobile medical alert service that we reviewed some years ago is GreatCall Lively Mobile. GreatCall products are already well known for their award-winning senior-friendly Jitterbug cell phone with added health and safety services.
GreatCall also makes a standalone cellular medical alert called the GreatCall Lively Mobile. This lightweight, easy-to-use mobile alert has had a few updates over the years, so it’s time to revisit it. Let’s take a look at what GreatCall Lively Mobile has to offer.
Find out which medical alert system is best for you…
Lively Mobile Plus
|Basic Plan||$19.99/mo + one time $37.49 activation fee|
|Preferred Plan||$24.99/mo + one time $37.49 activation fee|
|Ultimate Plan||$34.99/mo + one time $37.49 activation fee|
The Stuff We Liked
Cellular, waterproof and lightweight unit. Works on the Verizon network, can be bundled on the same account with the senior-friendly phone Jitterbug (although pricing remains the same). First 30-days free, Urgent Care and device replacement with the Ultimate plan is a great deal.
No limits to the in-home range since it’s a cellular-only option. Lots of extras included in each plan (keep reading for additional detail about extras). U.S based monitoring center, not outsourced. No contracts, no cancellation fees.
The Stuff We Didn’t
While the unit is quite small for a cellular medical alert, it’s too large to be worn on smaller wrists. Daily charging is recommended, we’d love to see the battery last longer (but then the unit would be larger, so it’s a trade-off). We have also had reports from users who say the battery hasn’t been lasting a day and the GPS location does not seem accurate.
The Bottom Line
GreatCall Lively Mobile is a cellular option for users looking for a medical alert device that operates on the Verizon network. Competitively priced with the first 30-days free adds the Lively Mobile as another alternative for a cellular medical alert system.
Go Anywhere with GreatCall Lively Mobile
The GreatCall Lively Mobile medical alert makes it easy for seniors to go anywhere, knowing the call center has their back.
Most mobile medical alert devices use the AT&T or T-Mobile networks. GreatCall is different in that it uses Verizon. This makes it a great choice for anyone who happens to live in an area where AT&T or T-Mobile reception isn’t very good, or in an area where Verizon reception is strong.
GreatCall Lively Mobile is also waterproof, which means users can keep it on even when bathing or showering. As the bathroom is a common area for slips and falls, a good watertight rating is a must, and GreatCall delivers with a truly waterproof device.
Swift Response When Help Is Needed
GreatCall is understandably proud of their reputation for a swift response when the button is pressed (as verified by the Good Housekeeping Research Institute).
Seniors and caregivers can rest easy knowing that when help is needed, they’ll get a response quickly. Communication through the device works via the two-way speakerphone integrated into the GreatCall medical alert.
- First 30 days free
- Competitively priced
- No contracts, no cancellation fees
- Lots of extras included in each plan
- One of the few cellular medical alert devices that operates on the Verizon network
- Needs to be charged daily
- One-time fee to purchase
- While small in size, too large to be worn on smaller wrists
Features: All in one cellular medical alert system with a two-way speaker including 5Star Urgent Response.
Extras: GreatCall Link app, fall detection, and product replacement protection can all be added.
In-home range: n/a, since this is a cellular unit, coverage works anywhere with cellular service
Cost: Starts at $19.99/month
What’s In The Box?
Every order includes:
- A GreatCall Lively mobile medical alert system
- Easy-to-use charging cradle
- Magnetic lanyard for ease of wearing (and removing quickly if needed)
- Accessory clip for wearing it on a belt or carrying in a purse
- Simple-to-follow user guides
The Lively Mobile Alert comes with a charging cradle, magnetic lanyard, accessory clip (for attaching to a belt or purse), as well as a helpful quick start guide.
The wristband option is also available, although for someone with small wrists, it feels a bit large to be worn there.
GreatCall offers a range of added extras including:
- Urgent Care – users can talk to a live nurse or doctor any time 24/7. They can also order medication prescriptions over the phone.
- GreatCall Link – an app that caregivers can log into and view health and account information for their senior
- Affordable replacements – customers can request a replacement device for just $15 if the GreatCall Lively Mobile medical alert system is lost or stolen
- Fall detection – enabling fall detection means that if the device senses unusual movement, it will automatically connect to the call center and make sure the user gets the help they need.
Affordable, Flexible Solutions
One of the things we especially like about the GreatCall Lively Mobile is the reasonable monthly pricing. GreatCall Lively Mobile offers three packages:
Basic: Includes the GreatCall device and excellent customer service, plus charging cradle, accessory clip and lanyard. $24.99 monthly.
Preferred: Includes everything in the Basic package, plus Urgent Care and GreatCall Link. $29.99 monthly.
Ultimate: Includes everything in the Preferred package, plus device replacement and fall detection. $39.99 monthly.
There is also a one-time fee of $37.49 to purchase the device itself.
GreatCall doesn’t tie their customers into long term contracts. You can cancel anytime, and there are no cancellation fees.
What We Like
We like how small and lightweight the GreatCall Lively Mobile is. Even for seniors who are hesitant to wear medical alarm bracelets or pendants, GreatCall is a viable option, being light and easy to wear.
We wore it all day and barely noticed it after the first few minutes (though we found it was a little bulky to wear on the wrist). The service was swift when the button was pressed, we like the competitive monthly price, and the Urgent Care and GreatCall Link added features.
What We’d Change
GreatCall advises that users should charge the device every day for the best results. This is one of the things we’d change about GreatCall Lively Mobile.
With some mobile medical alert devices running for two, three or even five days on one charge, having to remember a daily charge seems a little inconvenient. We have also noted consumer complaints about the device not holding a charge for a full day.
We’d also like to see fall detection included in the basic package.
We think GreatCall Lively Mobile is a nice option for seniors who want peace of mind at home and outside. It’s affordable, lightweight, easy to use, and comes with useful extra features and award-winning customer service.