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Lively Flip

Lively Phones for Seniors: Plans and Costs

Combining affordable plans with medical alert features, Lively is one of the best options for senior cell phones.

Editor's Rating:

4.2 / 5
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Written By
Amie Clark

Amie has been writing about senior care products and services for the last decade. She is particularly passionate about new technologies that help improve the quality of life for seniors and their families. Seeing her parents and grandparents age made Amie ask herself, “Would this be good enough for my loved ones?” In her spare time, Amie enjoys outdoor adventures and spontaneous road trips. Learn more about Amie here


    1. Hi Bob, from what I can see, the Jitterbug (now Lively) phones use the Andriod operating system. Hope that helps! Best, Amie
  1. My mom purchased the smart phone with the $59.99. They took $75.00 out of her account stating that she had to pay taxes and regulatory fees……$72.00 for a senior to use a phone every month. STAY AWAY FROM THIS!!! THEY LIE and OVERCHARGE SENIORS!!!
  2. Too bad about the comments here. I was ready to sign my 87 year old mother up but it looks again like overcharging and bad service .
  3. trying get jitterbug phone, have read your info and do not want texing, only talking and internet. can i have this.
    1. Hi Ed, From what I have read on help forums, the phone will work in Canada, but must be purchased in the US, or at least have a US address for the subscription. Hope that helps! Amie
  4. I will place my order next week I was. Told I could get the $35 to activated waived due to my income want the 5 star emergency button unlimited talk text and dada how much a month please am on social security get $1200 a monthy rent is $1000
  5. Can you actually get a jitterbug phone for $15 a month for 250 minutes? For loss of hearing people is volume loud enough? After receiving the phone do you then call and get it activated? Does plan include texting? How many days does it take to receive phone after ordering?
  6. i am a little frustrated with billing. this pandemic making things difficult. since everyone was calling me more, i called to increase minutes. i think it went from 500 to a 1000. that is a struggle to pay on my disability. i asked if there was in between, she said no.i remember reading a plan that was 750 + 10 for text. did you eliminated this?.
  7. Can I use my home phone number for the jitterbug smart2 that I have had for 30 years? Who can activate this for me if I purchase one
    1. Hi Betty, You may be able to use your existing number with Jitterbug. The best way to find out is to call GreatCall (the makers of Jitterbug) and they can let you know. Hope that helps! Best, Amie
  8. My mom has a jitterbug flip phone is there anything available with unlimited minutes to talk she does not text
  9. I have a Jitterbug 2and had a couple problems and didn’t have to ask, they suggested and replaced phone quickly. It’s the only smart phone I can use, I am not technically adept. The instructions are the easiest book I have ever seen. I did look up the executive office and wrote my problem. Very helpful and good. I am 77years old and highly recommend them.
  10. Me too Anna… Thanks for at least being honest enough to save others something that others have already suffered I have att and while they too have serious issues at least they are able to deal with just costing way to much. My search continues.
  11. I have a Apple / Verizon phone. Thinking about purchasing something a little simpler to operate. However, after reading the comments above, I guess I will keep my Apple. I realize it has so many features that the Jitterbug doesn’t. Thanks for being transparent with the comments.
    1. I have AT&T but can I switch my number to the jetter bug phone because I would like to keep my phone number?
  12. My father in law has a jitterbug flip phone . It does not seem to be working. On the front of the phone there is a small blinking light that will not stop, and the phone is not turning on even after it has been charged all night . Is there a store or someone that can look at the phone. Thank you
  13. Thank you for all these reviews. I take care of a senior who is starting to have problems using her normal Android smart phone. She is unable to find her contacts or dial her important contacts. Confusion is one of the first problems of a phone. I think the necessity of four or five people on a contact list (selected by importance first), where they are able to make a call just by seeing their name and pushing that button. By reading these reviews, having my own 30-35 hour(s) of time spent dealing with another major cell phone provider, it has come to my attention that these companies are not looking at the needs of the seniors and the importance of what they need out of an emergency phone. if I can think of a phone that is simple enough to use for a senior, big keys, ten people on a speed dial list that the customer can initiate either by number or name, easy hang up, back lit key pad and screen. Ring tones that are simple, understandable and easy to hear. Volume that can be turned up when necessary and a light that shows when there is low or no volume selected. It’s pretty simple to figure out what is important. Why can’t a company ask regular people what they need, not ask the newer generation to be involved because they are looking for the “Bigger and Bad Ass Best” to be the envy of the crowd. I will keep looking, I won’t be choosing a Jitter Bug because I too have serious issues with taking to foreign people on the phone regarding problems I am having. (Especially when I should not have had to be calling them in the first place!) Good Luck and Best Wishes
  14. I was excited about GreatCall’s new Jitterbug smartphone and this wonderful article made want to sign up right away. But after reading many user comments elsewhere on trying to activate the phone and their awful technical support, I’ll keep looking. The typical scenario is a 55+ year old child buying the Jitterbug for their 80+ year old parent. The child, who is tech savvy and an experienced smartphone user, tries to activate the phone and setup for their parent. Many can never get it to activate and if they do it took days to do so because of the abysmal tech support. If the child was able to get the phone activated using it is too complicated for an older person to comprehend. Apparently it takes 5 different buttons to send a call. Also cellphone coverage is abysmal too. Many children with excellent Verizon coverage say their parents get zero to one bar signal in the same city sitting side by side with their parents. I can attest to Verizon’s excellent coverage as I have been a Verizon Customer for the past 13 years and have gotten coverage in many remote areas in the US including Alaska It has to be the phone not Verizon’s cell towers. I’ll note that many of these same commenters say their parents got excellent service with the Jitterbug Flip phone. I have a love hate relationship with Verizon. Excellent coverage but very expensive service
  15. I like your flip phone very much. I would like to recommend (for future phones) that you add a calendar feature. I would certainly like and expect other “seniors” would like it too. A calendar feature would be very helpful for everyone. Seems every time a group is trying to schedule future events, they pull out their smart phones. I do not have a smart phone so I would really love a calendar feature on my flip phone.
  16. I was told when I ordered the Jitterbug flip a week ago that my SIM card could be transferred to the Flip. Phone came today; I called to activate. Found out SIM card not transferable (Tracfone). So, phone can’t be activated and I have paid bill for the phone and ad-ones. Service people of no help and difficult to understand with their foreign accents.
  17. I purchased and activate a jitterbug smart on 2/10/2018. On 2/12/2018, I received my first monthly bill dated from 1/10/2018 to 2/10/2018. I am being charged for a month that I didn’t even have the service. I called customer Service (CS) and asked to speak to a manager. I was hung up on. A manager did call me back about 20 minutes later. They claim they bill a month in advance. However their billing indicates they bill in arrears. Before the manager called me back I made a second and third call to CS. They claim it is the billing and they couldn’t do anything about it. I asked if they could put through my complaint. They said they would. But I expect nothing from low level CS. Maybe a manager will do something. If this is your billing practice, then you are incorrectly charging all of your customers. It appears you’re preying on the elderly, thinking they will accept whatever you tell them. I don’t. Also you website will not let me see my full bill. I get the following error message whenever I click on View Statement. “We’re sorry, but there seems to be a problem displaying you bill. Please come back and try again later.” If you are billing a month in advance, like many other companies do, then your statements should have the dates in advance, not in arrears. Many other companies have the correct dates in advance, you should too.
  18. for my 83 yr old father who lives with us. I know there have been mixed reviews about the customer service, but we had an issues this month with the bill being $99 instead of the normal $32. I called GC and spoke with Nicole in Customer Service. In reviewing the bill, we realized that the charges were from an international number that had been reported to FTC for scam phone calls. My dad had answered a call from a number he did not know (a BIG no-no) and it was someone claiming that he had won $750 million from Publishers Clearing House. The charges for all the phone calls back and forth (until I found out what was happening and put an end to it) totaled $56. Nicole was able to confirm the scam phone number and requested from her supervisor that my dad’s account be credited with the full $56. In just a few minutes, she was able to get the credit, which showed up immediately on his account. She was so nice and helpful and we were so appreciative since my dad is on a fixed income. We had reported the scam phone number (876-508-9250) to the FTC and we had a case number which Nicole documented in my dad’s account. She also said that they have regular meetings to talk about things like this and her supervisor said it would definitely be on the next meeting agenda. Beware of that phone number – according to the FTC, they are targeting Veterans (my dad served in Korea). What a shame that there are evil people in the world trying to rip the elderly and vets off! Thank you to Nicole and GreatCall for helping through this!
    1. Thank you for sharing your story JD, I agree, it is absolutely shameful that there are scammers out there taking advantage of older adults and veterans. And kudos to GreatCall for making it right for your dad. Best,

  19. I really loved my old Jitterbug flip phone and am disappointed that it is no longer supported The new Jitterbug flip phone is a total disaster. Aside from annoying noises all the time, it doesn’t pick up calls half the time, and at times, the phone takes five to ten seconds to respond to a key touch and won’t accept the next key touch until then. It is useless to me.
  20. The new Flip Phone is a step backward, the Jitterbug 5 had the perfect size and user friendly functions, dialing could be easily done with one hand AND the speaker stayed off until you told it to turn on. The Flip has the annoying feature of having the speaker on for frequently used functions, including the annoying dial tone when you open it up. Even more annoying are the “beeps” you get when sending text messages, there’s no way of turning that off except dialing the volume all the way down, an extra unnecessary step. After that you have to remember to turn the volume back up so that you can hear calls. What you are doing can clearly be seen on the screen so why are the beeps necessary? Here’s a radical idea: Engineer the phone so that you only have the speaker on when you want it on. Fixing the beeps and dial tone issues would make the phone better, but one would still be stuck with an unnecessarily big bulky phone. My fantasy is that a Jitterbug 5 type phone would make a comeback with new features like more symbol choices such as $, &, %, ” and be able to send a text message with a phone number that you have in hand and not have to go online and enter it into your phone book list to send.

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