Founded over 150 years ago, ADT was one of the first companies to offer security systems for both businesses and homes. Since then, they have grown, offering a wide range of security cameras, emergency alarms, and even medical alert systems.
When it comes to medical alert systems, ADT has many competitors that offer similar features. At the end of the day, however, I appreciate ADT Health because of the reliability of the devices they provide to older adults and their caregivers. When buying from ADT Health, you can choose between three systems. These options, on top of 24/7 monitoring and a price-lock guarantee, make for a pretty good deal in my eyes. Let’s take a closer look at the different systems.
ADT Medical Alert Pricing
$27.99 per month
$37.99 per month
Most Affordable System
$27.99 per month
$10 per month
ADT Medical Alert Systems
Although ADT Health does not offer as many different systems as a company like Medical Guardian, they cover all the basics. You can choose between three different systems, keeping you safe in your home, outside, or somewhere in between.
FYI: If you want to see more of our hands-on experience with these systems, check out our full review of ADT Health.
Medical Alert Basic Plan
ADT Medical Alert Basic is created for older adults who spend their time at home and who have an existing landline connection. The help button range is just 300 feet, which is definitely on the lower end, though certainly enough for most homes. With that said, ADT Health’s basic plan is on the more affordable side at just $29.99 per month.
Similar to most top medical alert systems, ADT’s Medical Alert Basic uses a base station and a help button. When a user needs emergency assistance, they can simply press the button and immediately be connected to ADT’s professional monitoring center, wherein a response agent will coordinate a response, by contacting either a loved one or emergency responders.
One major plus of the basic plan is the availability of home temperature monitoring, which alerts ADT emergency response personnel if house temperature rises above safe degrees. With over 1,200 Americans over the age of 65 dying each year as a result of fire, this feature is a huge plus.
FYI: Older adults are the most susceptible age group to experience an injury in the bathroom. In fact, 80 percent of all bathroom incidents can be attributed to falls, with older adults experiencing the highest fracture and hospitalization rates. This is one of the main reasons I appreciate waterproof devices.
ADT Medical Alert Plus
Medical Alert Plus is slightly more advanced than the Basic system. Those who purchase this plan receive a 600-feet range of coverage. This system is also cellular-based. That’s right, no landline is needed. Therefore, this system is great for those who have a strong cellular service in their home and prefer to do yard activities, like reading outdoors, playing with the dog, or gardening.
On top of this increased range, the Plus system can also be used with automatic fall detection. For an extra $10 per month, you can purchase a fall detection pendant that can automatically detect a fall and contact the monitoring center without you having to press a button. While this might seem like a costly upgrade, fall detection can be a lifesaving feature, and a monthly $10 is standard for the industry.
As with the Basic system, the Plus system’s help buttons are waterproof, and you can also purchase additional help buttons (wristbands or pendants) for $15, in addition to a $5 monthly monitoring fee. ADT Medical Alert Plus costs $35.99 per month without fall detection or additional buttons.
ADT Health really stepped up their game with the On-The-Go system. Its help button is small, lightweight, and completely portable by using either an included wristband or pendant. As long as the base and the pendant (both portable) are within 300 feet of each other, you’re free to go anywhere you please. Therefore, this is definitely the choice for active adults who spend time outside of the house.
Whereas the Plus and Basic systems rely on the base station’s speakerphone, ADT’s On-The-Go system has a built-in speakerphone, connecting you with help wherever you go. On top of this unlimited range, the system comes with built-in GPS location tracking, meaning that response agents can track a user even if he doesn’t know where he is.
Because of the mobility of this system, home temperature monitoring is not an option; however, a fall detection pendant can also be added for $10 per month. The On-The-Go system costs $39.99 per month.
ADT Systems at a Glance
Medical Alert Basic
Medical Alert Plus
Outside the home
Help Button Range
300 feet from the base station
600 feet from the base station
100 feet from the mobile device
$10 per month
$10 per month
Waterproof Help Buttons
Home Temperature Monitoring
TIP: If you speak to an ADT agent on the phone, you can purchase lockboxes or even additional help buttons, which are excellent if you’re looking for a medical alert for more than one user.
Each one of ADT Health’s devices features two-way talk, meaning that ADT’s emergency response personnel are available 24/7, 365 days a year to talk directly to those who experience a fall or emergency. This is especially nice since an emergency response (ambulance, fire department, etc.) is not always needed at the home.
Sometimes, all a person needs is a caregiver to be notified of the situation. With that being said, those who experience a fall with an ADT Health medical alert system will go through the following steps:
Press the help button: The user presses the help button or utilizes the optional fall detection to send an alert to ADT.
ADT responds: An ADT emergency response personnel receives the call and discusses the situation and what type of assistance is needed for the wearer.
Help is contacted: After deciding on a course of action, ADT emergency response personnel reaches out to loved ones, caregivers, or emergency responders, depending upon the specific situation.
There are no automatic monthly tests with ADT Health; however, every month a light will show up on the device reminding users to test their system for any technological damage. This testing ensures that the medical alert device is working even if it has not been used for an extended period of time.
The People Behind ADT Health
One of the most impressive aspects of ADT Health is its helpful customer support representatives. ADT Health truly offers some of the best customer services out there. To put a number on it, customers can typically get in touch with an ADT Health emergency response personnel within 20 seconds of pressing the help button.
Another plus of ADT is its customer-friendly pricing policies. For example, the Price Lock Guarantee ensures that the customer’s monthly price will never be raised. Additionally, there are no long-term contracts available, which is a huge advantage in my eyes. Life is unpredictable, and it is nice to know that there is no chance of being stuck in a contract that requires you to pay more for a system that does not fit your needs.
Last but not least, ADT medical alert systems come with an unconditional lifetime warranty on parts, labor and service. The user will never be charged for repairs to the unit unless the base unit or the accessories are lost or damaged.
To purchase a medical alert system from ADT, you’ll want to start by visiting their website. Here, you’ll be able to take a closer look at each of their systems and the costs and requirements of each one. When purchasing through their website, you can also add on additional devices such as lockboxes, wall buttons, or extra pendant or wristband buttons.
While $29.99 might seem like a very low price to pay for an advanced medical alert system, it’s important to recognize that ADT, like most medical alert providers, leases their equipment rather than selling it outright. The $29.99 you pay is actually your subscription cost, meaning once you’re done with your system, you simply have to cancel your service and return the equipment to ADT.
Purchases can be made either online or over the phone by providing a credit card and address. Shipping is free with all of the systems.
TIP: Talk to your customer service representative about long-term payment options. You can move your payments to quarterly, semi-annually, or annually, all of which resulting in lower overall costs.
The Final Word
So, there you have it; all there is to know – and more – about ADT Health’s medical alert systems. Overall, ADT Health offers top-notch devices with key features, including fall detection, waterproof pendants, and a price lock guarantee. While ADT’s prices are not the lowest we have ever seen (for example, MobileHelp’s most affordable option sits at $19.95), their stellar customer service and durable equipment make them a great option for anyone looking for a medical alert.
ADT is a company that focuses on what they do best. There are no flashy smartwatches nor is there a large range of add-ons. With that said, ADT Health fits right in with the best. When it comes down to it, ADT is a trusted, accredited company with over a century of experience under its belt. From ADT, you can expect a top-notch response team for any type of lifestyle. As ADT Health puts it on their webpage, staying inside doesn’t mean being alone.
If you’re looking to protect a loved one either in or outside their home, ADT has a good selection of systems that will do just that.
ADT Medical Alert System Frequently Asked Questions
The base system for all ADT Health medical alert devices has a backup charge of 12 to 20 hours. When the battery is getting low, a notification will be sent to ADT Health’s emergency response team who will ask what assistance can be provided and offer advice.
Quarterly, semi-annual, and annual plans are not advertised on ADT’s home website. However, it is advised to speak to a representative about your preferred payment options when purchasing your medical alert device. Longer contracts can result in a reduced price.
Ryan has years of experience researching and testing products that help people successfully age in place. After years of working for various publications such as Boston Magazine and The Believer, he has found his home at The Senior List, writing about all things related to caregiving and senior healthcare.