The Shopping Experience With T-Mobile
Another thing we really liked about T-Mobile is its lack of additional products and services. This seems counterintuitive, but when shopping with Verizon or AT&T—companies with home-based services like internet, cable, and landline—navigating the different products can be complicated. Furthermore, with so many product offerings, companies try and sell new customers on bundled services and it can be confusing to know if we were getting a competitive price or if we were being upsold on services we didn’t need.
Luckily, T-Mobile’s offerings are limited to wireless, which, while still somewhat complicated, take additional guesswork out of the proceedings. One area in which T-Mobile especially excels is their customer service, which also helps in the buying process. In our interactions with the company, their customer support team is always friendly and conversational, and they have a firm understanding of their plans which helps them answer any questions. The company features both prominent phone numbers as well as a live online chat to get in touch with a representative.
The downside of T-Mobile’s 55 and older plans, however, is they can’t be purchased online without the help of a customer service representative. Because of age verification, we needed to speak to an agent to get the plan we wanted. While this process is a bit more inconvenient than simply buying online, it’s not the worst thing in the world to have a representative talk us through the plans, phone options, and more, so we have a completely transparent explanation of what we’re paying for.
Note: T-Mobile has more than 5,000 retail locations nationwide (as of 2018), so if you’re more comfortable making purchases in person, the store locator on their website could be a great place to start.
The actual buying process is relatively simple with T-Mobile. We selected from the three 55+ plans (more on that in a second), chose from the participating devices included with the plan, and we were off and running. There were some nuances within the plans themselves that did affect the purchasing process, so let’s just dive in.