MobileHelp and Medical Guardian are leaders in terms of medical alert systems. Both systems offer quality equipment and several different plans that give seniors an opportunity to remain as independent as possible. MobileHelp manufacturers all of the equipment it offers to subscribers and includes the option for a Smartwatch wearable. Medical Guardian's call center is Five Diamond Certified and has a response time of less than 45 seconds. MobileHelp's average response time is less than 20 seconds.
MobileHelp vs Medical Guardian Differences
MobileHelp and Medical Guardian offer traditional devices that are similar but MobileHelp offers a SmartWatch and medication notifications that Medical Guardian does not. MobileHelp also designs and produces every device they offer. Medical Guardian has a Price Lock Guarantee and requires a 90-day service agreement. MobileHelp devices are supported by the AT&T cellular network and their coverage is confined to those areas.
Medical Guardian vs MobileHelp Similarities
The similarities between MobileHelp and Medical Guardian include wearable devices that are waterproof and capable of two-way communication. Both companies offer pendants, clip-on devices, and wristbands that can be worn in the shower where the majority of slip and fall accidents occur. Both companies offer base units that provide several hundred feet of coverage (MobileHelp – 600 + feet, Medical Guardian – 1300 feet). All devices from both companies are UL Certified.
MobileHelp offers medical alert notification as well as optional fall detection alerts. Devices are GPS-enabled and run off of a cellular platform that ensures reliability and almost immediate emergency response. Wearable devices are waterproof and can be worn in the shower. Two-way communication is available with most devices.
Medical Guardian offers quality equipment with waterproof wearable devices. The system uses a mobile platform for added reliability and allows for an almost unlimited range when the subscriber is on the go. Medical Guardian offers optional fall detection, a lockbox/with a medical history card, no cancellation fees if you choose to cancel services. Medical Guardian also offers a landline option.
Systems & Devices
MobileHelp manufactures all of the devices it offers to subscribers. This includes a base unit, pendants, wristbands, and a Smartwatch. They also offer a mobile base unit. Devices are equipped with two-way voice communication. Batteries are expected to last 5 years or long. MobileHelp sends replacements every 3 years. Battery backup power lasts approximately 30 hours. Systems are 100% wireless and use a AT&T cellular service. The system is installed by the subscriber.
Medical Guardian offers many of the traditional medical alert devices including a base unit, clip-on devices, wristbands, and pendants. Each of the devices they offer is capable of two-way communication. Fall detection is optional and can be added for an additional charge every month. The batteries used by Medical Guardian will last from 3 to 5 years and provides 32 hours of backup power. The system is easy to install and provides easy to understand instructions.
Costs & Contracts
MobileHelp offers several packages including the Classic/At Home which costs approximately $20 per month, the Solo/On-the-Go which costs approximately $38 per month, and the Duo/Complete for approximately $42 per month. The Smartwatch/Wearable costs approximately $25 per month. There are other payments option where you can pay by the quarter, semi-annually, or annually. MobileHelp does not require a contract or service agreement. Equipment is free, except for the Smartwatch wearable.
Medical Guardian offers a 10% discount to both veterans and AARP members if they choose to pay annually. Their pricing packages include the Classic Guardian for $30 per month, the Home Guardian for $35 per month, the Active Guardian for $50 per month, and the Mobile Guardian for $40 per month. The cost for their Family Package is $80 per month. Equipment is free. The request that new customers sign a 90-day service agreement.
Emergency Response & Call Centers
MobileHelp's call centers have been nationally recognized for exceptional service. The system operates on a cellular platform that guarantees reliability. Their response time averages 17 seconds. After the call center receives an alert, texts and emails are sent to the contact numbers provided by the subscriber and emergency response teams are dispatched to the location designated in the alert.
Medical Guardian's call center has received Five Diamond Certification. The system can operate using either a cellular or landline connection. Response times range between 30 and 45 seconds. As soon as an alert is received, emergency responders are dispatched and the subscriber's contacts are notified by either a text or an email.
MobileHelp is an option that will work well for seniors who need a reminder in terms of when to take their medications. They offer affordable plans and a Smartwatch for subscribers who have an active lifestyle.
Medical Guardian is great for subscribers who want the more traditional medical devices that come with affordable packages.