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MobileHelp vs Medical Guardian Comparison

Our experts put these two alert systems head-to-head. Both offer quality service and durable devices. But see which one gets our pick.

Side-by-side comparison:

Side-by-side comparison: MobileHelp logo Medical Guardian Logo
Editor's Rating
4.0 / 5 stars
4.8 / 5 stars
Costs
Equipment Costs $0
  • $0 for Most Systems
  • $299.95 for Freedom Guardian Smartwatch
  • $124.95 for Mini Guardian
Monthly Price Range $19.95‒ $54.95 $29.95-$44.95
Activation Fee $0 $0
Shipping Cost
  • Free ground shipping for annual subscriptions (8-12 business days)
  • $15 for ground standard shipping (on all other orders)
  • $20 for second-day air
  • $30 for expedited shipping (next business day)
  • $45 for overnight shipping (next day)
  • Free ground shipping for annual subscriptions (8-12 business days)
  • $12.50 for standard shipping
  • $25 for expedited shipping (2 business days)
  • $35 for overnight shipping (next business day)
Contracts Month-to-month Month-to-month
Return Policy 30 days 30 days (with $50 restocking fee)
Product Features
Connection Landline or Cellular Landline or Cellular
Two-Way Talk Yes Yes
In-Home Backup Battery Life 24 hours 30-32 hours
In-Home Range 1,300-1,400 feet 600-1,300 feet
On-the-Go Battery Life 24 hours
  • 24 hours for Mobile Guardian
  • 7 days for Active Guardian and Mini Guardian
  • 2 days for Freedom Guardian Smartwatch
Water-Resistant Help Button Yes Yes
GPS Yes Yes
24/7 USA-Based Monitoring Yes Yes
Add Ons
Fall Detection $10 per month $10 per month
Spouse Monitoring Included with Mobile Duo plan $2.99 per month
Wall-Mounted Help Buttons Yes Yes
Lockboxes Yes Yes
Contact
Phone Number* 800-520-5889
Website   View Website

*We recommend calling because representatives can sometimes offer special deals or pricing. We make every effort to provide and maintain accurate information on our site. However, the businesses reviewed on our site may periodically change their pricing, equipment, and packages and there may be a lag between the time they make such changes and the time we become aware of such changes. If you identify any outdated or inaccurate information, please contact us here.

MobileHelp vs. Medical Guardian
MobileHelp vs. Medical Guardian

Two of our favorite medical alert providers, Medical Guardian and MobileHelp, offer a range of reliable systems for both in-home and outside use. But which one is right for you?

Overall, MobileHelp offers slightly lower costs while Medical Guardian delivers some higher-end features. Let’s take a closer look.

Pro Tip: New to the world of medical alerts? Check out my 2021 guide to medical alert devices.

MobileHelp Overview

Based in Boca Raton, Florida, MobileHelp systems offer comprehensive protection. They are known for developing the first medical alert system that integrates GPS technology into their medical alert devices. They also offered the first medical alert system designed for those that lack a landline phone. For an additional price, subscribers can sign up for MobileHealth Connect that offers free damaged equipment replacement, discounts on fall-button pricing, and medication reminders, along with activity tracking technology.

Fact: According to the Centers for Disease Control and Prevention (CDC), more than one in four older adults report falling each year. Automatic fall detection can help provide peace of mind for those who live alone.

MobileHelp is an FDA-registered company, so their products are held to high standards. One thing I love about this company is their telehealth feature. With this add-on, subscribers can access a network of doctors from their homes for medical advice and prescription refills.

FYI: To learn more about MobileHelp, read my full review of MobileHelp.

MobileHelp Duo medical alert system for both in and outside the home.
MobileHelp Duo

MobileHelp Systems

System Monthly Starting Cost Connection For Use Ideal For
MobileHelp Classic $19.95 Cellular In-home Those who do not leave the house often
MobileHelp Wired Home $24.95 Landline In-home Those who do not leave the house often and have a landline phone connection
MobileHelp Duo $41.95 Cellular On-the-go Those who need complete protection both at home and while traveling
Mobile Duo $44.95 Cellular On-the-go Those who live with somebody else who needs protection both at home and while traveling
MobileHelp Solo $37.95 Cellular On-the-go Those who leave the home often and do not need a home base unit
MobileHelp Touch Duo $54.95 Cellular On-the-go Those who want a tablet that provides medical alert and protection services

Medical Guardian Overview

Medical Guardian is a U.S.-based company with over 15 years of experience in medical monitoring. The company offers monitoring in all 50 states and offers support in both English and Spanish. Medical Guardian is a CSAA Five Diamond-certified company known for its excellent customer service and monitoring. Our Medical Guardian review provides an in-depth demonstration of Medical Guardian products.

Tip: Medical Guardian often has sales and discounts on their services and products. Keep an eye on their website for special pricing!

What I like most about Medical Guardian is its wide range in pricing, so you’re able to find a product that provides security for any lifestyle. Medical Guardian supports both my clients who rarely leave home and clients who travel frequently. They offer fall detection medical alerts, mobile systems, and smart technology with no long-term contracts.

Active Guardian from Medical Guardian
Active Guardian

Medical Guardian Systems

System Monthly Starting Cost Connection For Use Ideal For
Classic Guardian $29.95 Landline In-Home Users who spend most of their time at home and have a landline.
Home Guardian $34.95 Cellular In-Home Individuals who spend most of their time at home.
Mobile Guardian $44.95 Cellular, GPS On-the-Go An active person who spends most of their time at home, in their yard, or chatting with a next door neighbor.
Active Guardian $39.95 Cellular, GPS On-the-Go Users who spend a lot of time out and about who prefer a lightweight wearable with fall detection.
Freedom Guardian $44.95 Cellular, Wi-Fi, GPS On-the-Go Active older adults who want a stylish smartwatch medical alert at-home and on the go.
Mini Guardian $39.95 Cellular, Wi-Fi, GPS On-the-Go Individuals who want a small, sleek, and discreet medical alert with an unlimited range of coverage and fall detection.

FYI: For detailed voice features, check out my rundown of the best voice-activated medical alerts.

Pro Tip: Medical Guardian makes one of our favorite medical alert systems with GPS. Read my full Active Guardian review to learn more.

Medical Guardian and MobileHelp Similarities

Medical Guardian and MobileHelp both offer around-the-clock monitoring from U.S.-based response centers. They both offer service options for those who need basic help-button monitoring with optional add-ons like additional pendants and fall detection. Additionally, each company offers a free lockbox with the purchase of any system and discounts for annual service subscriptions. Their pricing is designed so users who purchase an annual plan qualify for a discount.

Some other similarities include:

  • Cellular connectivity
  • In-home landline systems
  • Two-way communication systems
  • 24/7 U.S.-based monitoring
  • Smart device options
  • Long in-home ranges
  • Automatic fall detection add-on
  • Device insurance
  • No long-term contracts
  • Affordable pricing
  • Mobile devices for on-the-go protection
Freedom Guardian can call for help
Freedom Guardian

MobileHelp and Medical Guardian Differences

While MobileHelp and Medical Guardian offer similar protection options, their pricing does vary. MobileHelp offers a $19.95 per month package, while Medical Guardian’s least expensive option is $29.95. Additionally, MobileHelp has a much higher replacement fee ($650) than Medical Guardian ($350). Overall, Medical Guardian prices are a bit higher.

MobileHelp offers a telehealth option for an in-home connection to medical professionals for medical advice and prescriptions while Medical Guardian does not. However, Medical Guardian has a comprehensive caregiving app, so loved ones can track the subscriber through a smartphone device, while MobileHelp does not offer such a service.

Systems and Devices

Medical Guardian and MobileHelp both offer landline systems, mobile systems, fall detection, and optional wall buttons. For more tech-savvy users, Medical Guardian offers a Freedom Guardian watch while MobIle Help offers a tablet and smartwatch.

Tip: MobileHelp’s smartwatch option sells out quickly. Monitor their website to keep track of when devices are in stock.

Emergency Response and Call Centers

Medical Guardian and Mobile Help both offer 24/7 U.S.-based monitoring. Each service has operators fluent in both English and Spanish, along with automated translation that supports over 100 other languages.

Both companies have highly-trained operators that assess the situation and can call either a caregiver or emergency responder depending on the subscriber’s needs. No matter what company you decide to go with, you can be assured a highly-trained representative is available to help you.

Our Favorite

Both Medical Guardian and MobileHelp have proven experience in the industry, U.S.-based call centers, and a wide variety of pricing and equipment options. Undoubtedly, both companies provide excellent customer service and protection with the option of fall detection.

That being said, MobileHelp offers lower base pricing. If you’re looking for a more budget-friendly option, MobileHelp may be the company for you. Medical Guardian, however, offers quicker response times, and their mobile battery life is unmatched by any other device.

To learn more about these companies, check out how they ranked in my list of the best medical alert systems.

Written By
Amie Clark

Amie has been writing about senior care products and services for the last decade. She is particularly passionate about new technologies that help improve the quality of life for seniors and their families. Seeing her parents and grandparents age made Amie ask herself, “Would this be good enough for my loved ones?” In her spare time, Amie enjoys outdoor adventures and spontaneous road trips. Learn more about Amie here