The Philips Lifeline with Auto Alert is a very popular medical alert system that utilizes a pendant style medical alert button. The backing of a highly established (well branded) company behind the product makes it a “comfortable choice” for families that want to know who’s behind the product.
Product Info: Philips Lifeline w/ Auto Alert
- Name: Philips LifeLine With Auto Alert
- Website Info: www.lifelinesys.com
- Auto Fall Detection? : Yes
- Equipment Cost: $0
- Monthly Cost: $40-$53
- Features: Wireless Pendant, Wireless Bracelet, Water Proof Panic Buttons, 24/7 Monitoring, Auto Fall Detection, Cordless Phone Base Unit, CarePartner Communicator Base Unit
Product Review: Philips Lifeline with Auto Alert
Philips Lifeline with AutoAlert utilizes the pendant form factor, and alerts a call center (with integrated fall detection technology) if the user cannot. They now offer a number of integrated medical alert system product accessories for seniors including:
- The traditional Lifeline device/pendant
- The traditional Lifeline alert device/wristband
- A Lifeline pendant with AutoAlert (Fall Detection)
- A base station that integrates with the above mobile devices
- An cordless phone that integrates with their medical alert services
The Bottom Line: Philips Lifeline w/ Auto Alert
The integrated options (noted above) make them one of the leaders in the medical alert/PERS arena. Their website says that monthly service fees start at a “little more than a dollar a day”. Actual cost is $40 per month for standard medical alert (pendant and intercom), and $53 per month for the fall detection device. We spoke with their customer service personnel and they were quite professional.
If you’ve used the Philips Lifeline Medical Alert System or know someone who has, please give us your opinion in the comment section below!
Hi, I would like to offer our experience with LifeLine. My mother-in-law, 96, and still in her own home in WA state has used it for several years now. They seem to be very diligent about checking monthly to make sure the service is working. We’ve been visiting over the years and have witnessed this happening. If she has forgotten to do the monthly check they have called. We also had them call us one time when she pushed the button, and the call center was up in MA. This was just a few months ago. I don’t know how long it took them to respond, but when she has done the test calls it has always been within a reasonable time frame.
I had a visit with my 97 year old mother tonight. I ask her when was the last time she check out her Life Line and she said it had been awhile. She pushed the button a voice came on and said “someone will be with you shortly “. 23 minutes later she got a answer. Does anyone know a good system?. Life Line is history.
My mom has the fall activated system. She is absoultely pleased with the service. She test the system every month and generally within 15 seconds she has a response asking if she needs help. I have been there 1/2 dozen times when she has done this and the respondent always appears to be from the U.S speaking very good english. I have never heard anyone who appears to be out of country. Recently she took her pendant off and dropped it on the ground accidently. Within 30 seconds Lifeline was on the phone making sure she had not fallen. She told them she was ok, but could not reach her pendant. They called her care facility for her and they came to her room and picked it up.
In my opinion this appears to be a very worthwhile system and is worth the money
I was not impressed with their service. Several times when I pushed the button it took a very long time for them to answer my call. Also, once when I asked why it had taken so long the young man got very indignant and stated “We’re having a storm back here!”. It had been their service who had requested that I push my button at that time, it was not my choice. I went to cheaper and far friendlier service provider.
I ordered this service for my mom. Set-up was easy and went smoothly. But when my mom fell and pressed the button, someone incomprehensible in India called my brother–her first respondent. He thought it was a sales call so he deleted the message. While my mom was ultimately OK because Lifeline called 911, I have to wonder what it means when her phone service has been disconnected for 3 weeks and Lifeline has not noticed. My mom has gone into a nursing home and we turned off the phone permanently. Don’t you think it’s strange that they haven’t called someone on the list to inquire? Be very cautious. If you get this service, go ahead and press that button and see what happens.
Their web site says calls are answered in the USA – Perhaps this has changed and they
haven’t updated their site….this is definitely a negative!
Did your mother have the auto alert system – that is a great feature that isn’t offered on many other
systems.
Not sure I understand Suzanne- Can you provide more details? thx!
Hi.
I’m wondering if Lifeline is available in Wilsonville, Oregon 97070.
Thank you for your time.
Anna Dotin
Hi Anna, I believe the distributor in the Portland metro area is Columbia Medical alarm- http://www.columbiamedalarm.com/. Their number is 503-626-1684. Hope that helps!