philips lifeline review homesafe with autoalert medical alert system

Philips Lifeline Review

Editor's Rating:

4.5 / 5
philips lifeline review homesafe with autoalert medical alert system
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Amie Clark
Amie Clark
Written By
Amie Clark

Amie has been writing about senior care products and services for the last decade. She is particularly passionate about new technologies that help improve the quality of life for seniors and their families. Seeing her parents and grandparents age made Amie ask herself, “Would this be good enough for my loved ones?” In her spare time, Amie enjoys outdoor adventures and spontaneous road trips. Learn more about Amie here

7 Comments

  1. Since we had the the Philips Lifeline service and the device installed form my mother, we’ve had nothing but trouble – FALSE ALARMS GALORE ?. And it seems all the websites that discuss these devices and present ‘reviews’ and rave about them, never mention the high false alarm rate and seem to be owned or paid for by these alarm companies, and won’t let you post a review ? The problem is they are highly inaccurate. You simply need to make a rash movement like running to the bathroom and dropping back to bed afterwards, the device sends an alarm signal and the cops enter the house. It happened three times in a year and Philips Lifeline still can’t be bothered to do something about these false alarms. It it continues we might just ignore their call the next time they wake us up at 4 AM. Imagine if next time were for a real emergency ? Heck, who knows that seeing cops in the house at 4Am won’t cause my mother to have a panic or heart attack!
  2. The initial cost is 99.95 and 69.95 are BS charges, activation and self installation. Who the hell charges you to install their product?
  3. my 86-year-old mother has had Lifeline since 2000; added 2nd speaker and fall alert when it became available. I’ve been looking for a landline telephone (portable with three phones) with larger than normal numbers for her as well. It would be nice if Phillips had such a package.
  4. Great info! Signed up for Philips Lifeline in Naples, Florida for my Mother after learning here because they also have a locally managed Lifeline program serving Fort Myers & Southwest, Florida If system has any issue such as low battery, it lets them know and they come to her home. Philips Lifeline is clearly a premium service and only one that both makes and monitors their own service. I work in a hospital and most all equipment is from Philips as well. After having a mail order one that was not reliable, was amazing to see the difference in the Philips service. Like comparing a Wal-Mart blood pressure cuff to ones we use in hospital.
  5. Most of the medical facilities in our area recommend Philips. Originally we got the pendant with fall detection, but it was so sensitive the alert went off when she sat down on the couch. As a result we switched it out for a standard home pendant, which works better for her. When my mother accidentally pressed the button in her sleep (she keeps it hanging on the side railing on the bed), Philips was quick to notify us so we could make sure she is OK. I do have two concerns, however. The customer website is old and outdated and cannot be logged in to, and has not been accessible for months. The message across the top of the site page states that a new site is on the way, but it has been a very long time. Also, when I was still able to log into the customer interface, I discovered the emergency contact information from our account was mixed up with the emergency contact information from another account that was not active. Fortunately, I discovered the discrepancy (I would login periodically to update or check information, link below). I called in to speak with a customer service representative and they corrected it, but it shouldn’t have happened in the first place. What if they couldn’t reach us when something happened to her? While we are happy with the in-person responses, it is for the latter two reasons we are considering changing services. But because all the medical facilities in our area recommend Philips, we have been hesitant to do so. Hope this is helpful.
    1. Thank you for sharing your experiences! I know that our visitors will find your comments valuable and best to you and your mother. -Amie

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