Lifeline Medical Alert Review

Pros and Cons of Lifeline

Lifeline Systems Overview

Lifeline offers both at-home and convenient on-the-go medical alert systems. Its products include HomeSafe Standard, HomeSafe With AutoAlert, and On the Go.

• HomeSafe Standard: This in-home system is great for older adults who spend a majority of their time indoors. With this package, you can wear either a pendant or an adjustable wristband, both of which are waterproof. The system also has two-way voice communication connecting users to a trained response associate.
• HomeSafe With AutoAlert: This system is enhanced with AutoAlert, which is fall-detection technology that automatically alerts the response center about a fall. It’s great for users in high-risk areas of the house who are prone to falls or unable to push a button.
• On the Go: This new mobile alert service is great for people who live an active lifestyle. The lightweight On the Go pendant can be worn around your neck when you’re at home or out and about. It comes with automatic fall detection and GPS technology, which allows you to stay safe just about anywhere you go.

Using My Lifeline Medical Alert Systems

After receiving my HomeSafe With AutoAlert system for my landline connection, I opened the box and found the following items:

• 1 in-home communicator (base unit)
• 1 AutoAlert pendant
• 1 instruction manual
• 1 quick-start guide
• 1 power cord
• 1 phone cable

Installation

I was impressed by how easy it was to set up my Lifeline HomeSafe With AutoAlert.

First, I read the instruction manual to ensure I had all the necessary products for setting it up. I then placed the in-home communicator in the kitchen, an area of my home I use frequently. After plugging it in, I simply switched it on and within seconds it let me know power had been detected.

Now for the tricky landline part, which ended up being easier than I thought. I unplugged the phone cable from the wall jack and inserted the clear end of the in-home communicator’s phone cord into the wall jack. I then inserted the cable from my landline phone into the back of the in-home communicator. (Make sure you plug it into the device’s blue jack.) The in-home communicator detected the connection and let me know it was successfully plugged in.

If you’re not sure whether you properly installed the in-home communicator, you can test the connection by picking up your phone. You should hear a dial tone to let you know the connection was successful.

Testing My System

Now for the fun part: testing my Lifeline medical alert system.

I started by pressing the blinking reset button on the in-home communicator, which began the range test on my AutoAlert pendant. I put on my lightweight and waterproof pendant, walked around in the kitchen, and pressed the help button. I then did it again in all the other rooms I frequent. My in-home communicator responded right away with a beep, letting me know the help button was in range.

When the device is in range, the in-home communicator can send an emergency help call and connect you to a responder. Since I was just testing the system, I hit the reset button and help button again after checking whether the device was in range in all the rooms. Pressing the reset button a second time connected me to a Lifeline trained care specialist, who let me know the setup went well.

Overall, I was pleased with the customer service and helpful information the specialist provided about range and navigating other features. They also reminded me about the waterproof help button on my AutoAlert pendant. If I were in the bathroom and not able to get to my help button, the fall-detection feature on my wearable device would automatically alert a response center and send help.

I was impressed with how responsive the system was and how easy it was to install a streamlined medical alert system in my home. Instead of worrying about adding additional equipment, I had everything I needed in my Lifeline box. The best part is that it took an average of 14 seconds for a response from a Lifeline trained care specialist. When you have an emergency, time is of the essence.

Lifeline Cares

It’s always a plus when medical alert providers have an accompanying caregiving portal or app that lets your loved ones check in on you. If you live alone, the Lifeline Cares app can be helpful for communicating with your loved ones in real time.

What sold me on this app is that I got to create a Care Circle of caregivers, including close friends and family members. Some features of the app include managing your Lifeline account information, sharing notes with your Care Circle, and managing availability for your personalized care plan.

I’d suggest downloading the Lifeline Cares app once you activate your medical alert system. Once you download the app, you’ll need to connect it to your Lifeline account and include an email address. Lifeline Cares is available for download from Google Play or the Apple App Store, or you can set it up on a web browser. Overall, it’s a great app that lets your loved ones stay updated on your care needs.

Lifeline Pricing

Lifeline’s prices are on the high side, but you’re getting a comprehensive at-home and on-the-go system that provides peace of mind. With no contract, Lifeline offers monthly pricing and a one-time activation fee.

The HomeSafe Standard is the least expensive system, and it starts at $29.95 a month for the landline connection and a one-time $50 activation fee that lets you select your preferred wearable style. Unlike providers that have you add features during checkout, Lifeline has you pay the up-front activation fee along with the monthly fee.

If you’re debating between HomeSafe Standard and HomeSafe With AutoAlert, I’d suggest going with AutoAlert if you are prone to falls. Upgrading costs only $15 more per month.

In addition to at-home systems, Lifeline also offers the all-in-one On the Go, a single mobile alert service that starts at $49.95 per month, plus a one-time $99.95 device fee. It’s like a compact version of the in-home communicator, except in mobile alert form with auto fall-detection capabilities.

If you’re not satisfied with your system, items can be returned within 30 days of purchase. For more information on pricing, check out my rundown of Lifeline costs.

Final Thoughts on Lifeline

Lifeline offers responsive, personalized care options that give users the freedom to live independently without fear of an unexpected fall. With Lifeline, you’ll get a quality medical alert system that performs as advertised, along with a user-friendly app to stay connected with loved ones.

The responsive customer service, waterproof pendants, and system durability are some of the features that make Lifeline stand out. In an emergency, the system can easily detect falls even if you can’t reach a help button in time. All these features add up to Lifeline being one of the best medical alerts.