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Philips Lifeline Review

Editor's Rating:

4.1 / 5

We’ve reviewed Philips Lifeline more than once over the years. Today we’re taking a fresh hands-on look at Philips Lifeline and updating our review to reflect their current offerings and pricing.

Let’s find out if Philips Lifeline is the right choice for your loved one. There are several medical alert companies who offer both in-home, mobile and fall detection options, Philips Lifeline is one such company.

Philips Lifeline Pricing
 
HomeSafe Standard (Landline)
HomeSafe Standard (Cellular)
HomeSafe with AutoAlert (Landline)
HomeSafe with AutoAlert (Cellular)
GoSafe (Landline)
GoSafe (Cellular)
GoSafe2 (Cellular)
Monthly $29.95/mo $41.95/mo $44.95/mo $56.95/mo $54.95/mo $64.95/mo $44.95/mo
Activation Fee $50.00 $50.00 $50.00 $50.00 $149.00 $149.00 $99.95
Self-Installation $19.95 $19.95 $19.95 $19.95 $19.95 $19.95 $19.95
Technician Installation $99.00 $99.00 $99.00 $99.00 $99.00 $99.00 $99.00
Visit the Philips Lifeline website, or call 1-855-681-5357 for more information. *Savings Alert* All units have a one-time activation fee. Be sure to use Promo Code X2HW to receive free shipping + free activation!

The Stuff We Liked

Long lasting batteries, the GoSafe2 unit we tested was true to stated battery life, fall detection add-on available, water-resistant pendant and buttons, month-to-month, no long term contracts. Sleek, updated equipment. Responsive monitoring center and professional installation is available. GoSafe2 combines mobile (cellular), a two-way speaker and fall detection all in one unit.

The Stuff We Didn’t

Additional fee for fall detection is a bit higher than the competition ($10 vs $15), activation fees (however, if you use our code, this is waived).

The Bottom Line

Philips Lifeline offers a variety of solutions for consumers in the home and out. We are particularly impressed with the battery life and small size of the GoSafe2. The powerful device measures 3.0 x 1.3 x 0.6 inches, has fall detection, is waterproof (!) and has powerful GPS locating technologies.

Visit the Philips Lifeline website, or call 1-855-681-5357 for more information. *Savings Alert* All units have a one-time activation fee. Be sure to use Promo Code X2HW to receive free shipping + free activation!
Philips Lifeline Ratings
Reliability When help is needed, the equipment does its job, the call is answered promptly, courteously, and appropriate action is taken to handle the reason for the call.
4.5 / 5
Equipment Equipment is updated and utilizes the latest technology. It works as it should with easy-to-understand instructions and simple installation.
4.8 / 5
Reputation The reputation of the company as reported by consumers, user reviews, industry feedback and our review/analysis. Customer service and technical support are also responsive and helpful.
4.1 / 5
Options The company offers a variety of medical alert solutions to fit the needs of customers. In-home and cellular medical alert systems as well as optional fall detection and additional accessories.
4.3 / 5

Pros

  • Waterproof buttons
  • Fall detection available
  • No long term contracts
  • Automatic battery testing
  • Personalized call response plans
  • Responsive and professional monitoring center
  • Option for an all-in-one pendant with the GoSafe2
  • Long lasting batteries – up to seven days on the mobile system
  • Pay the same amount whether you sign up month to month or for a few months at a time

Cons

  • Activation fee (be sure to use the code X2HW to receive free shipping + free activation)
  • Fall detection add-on is more costly compared to other systems
  • No caregiver monitoring or other "smart" medical alert features like activity tracking
A Trusted Brand in Medical Alerts

Editor's Rating:

4.1 / 5
As a trusted brand, Philips Lifeline offers in-home and on-the-go systems. Long-lasting batteries and sleek, high-quality equipment make Philips Lifeline a great choice to keep your loved ones safe. Call to hear current Philips LifeLine offers and pricing.

Philips Lifeline: A Flexible Response To Any Emergency

Philips Lifeline is an FDA approved company offering a flexible medical alert service. Users register the details of their chosen responders such as children or other family members, caregivers, neighbors or friends when they receive their alert device. Then, when they press the button, the call center helps them establish who is the best person to respond. Of course, the call center can also call the local emergency services if needed.

Having flexible options means that seniors don’t have to worry about EMTs or the fire department showing up at their door if that’s not what they need. Having the option to contact other designated people can also help prevent unnecessary trips to the emergency room.

Fall Detection Made Simple

Some medical alert companies offer fall detection, but only as a separate pendant. We appreciate that Philips Lifeline offers its fall detection option as an add-on for the user’s existing pendant, so everything is housed in one wearable device.

HomeSafe or GoSafe – Take Your Pick

HomeSafe is Philip’s home-based medical alert option. Customers can choose from a landline or cellular-based option – perfect for people who don’t have a landline at home.

GoSafe is Philips’ mobile (cellular) medical alert option. Perfect for active seniors, the GoSafe and GoSafe2 is designed to be used outside the home. With up to six location technologies including GPS, plus connection to the AT&T network, GoSafe makes it easy for first responders to locate users swiftly and get them the help when and where they need.

HomeSafe Standard (Landline)

Features: In-home medical alert system. Base station with a two-way speaker + choice of a pendant or wristband style help button.

Extras: Voice extension, lockbox

In-home range: 100-200ft.

Cost: Starts at $29.95/month.

HomeSafe Standard (Cellular)

Features: Cellular in-home medical alert system (no landline needed).Base station with a two-way speaker + choice of a pendant or wristband style help button.

Extras: Voice extension, lockbox

In-home range: 100-200ft.

Cost: Starts at $41.95/month.

HomeSafe with AutoAlert (Landline)

Features: In-home medical alert system with fall detection. Base station with a two-way speaker + water resistant pendant help button.

Extras: Voice extension, lockbox

In-home range: 100-200ft.

Cost: Starts at $44.95/month.

HomeSafe with AutoAlert (Cellular)

Features: Cellular (no landline needed) in-home medical alert system with fall detection. Base station with a two-way speaker + water resistant pendant help button.

Extras: Voice extension, lockbox

In-home range: 100-200ft.

Cost: Starts at $56.95/month.

What’s in the Box – HomeSafe

  • A lightweight, waterproof emergency button that can be worn as a pendant or as a bracelet.
  • A long life battery and no worries about recharging – Philips will replace it automatically if it runs down.
  • An in-home communicator with high fidelity microphone and speakers to provide two-way communication with the call center from anywhere in the home.
  • 400ft in-home range, 800ft if the line of sight is unobstructed.

Added Extras

Every HomeSafe is easy to set up with a step-by-step voice-guided installation process. A quick setup guide is also included with easy to follow instructions. The call center also carries out regular testing and lets you know if there’s a problem, so there’s no need to remember to test the unit. HomeSafe also offers 30 hours of backup battery in the event of a power outage.

Users can opt to add automatic fall detection to their HomeSafe pendant (HomeSafe with Auto Alert) for an additional $15 monthly.

GoSafe (Landline)

Features: In-home medical alert system with fall detection. Base station with a two-way speaker + water resistant two-way voice pendant help button. Can be used both in the home and out.

Extras: Lockbox

In-home range: 100-200ft.

Cost: Starts at $54.95/month.

GoSafe (Cellular)

Features: Cellular (no landline needed) in-home medical alert system with fall detection. Base station with a two-way speaker + water resistant two-way voice pendant help button. Can be used both in the home and out.

Extras: Lockbox

In-home range: 100-200ft.

Cost: Starts at $64.95/month.

GoSafe2 (Cellular)

Features: Cellular medical alert system with fall detection. Water resistant pendant with a two-way speaker + GPS locating technology. Can be used both in the home and out.

Extras: Lockbox

In-home range: n/a, cellular

Cost: Starts at $44.95/month.

GoSafe and GoSafe2:

  • A lightweight, waterproof emergency button that can be worn inside and outside the home for protection and reassurance when out and about.
  • A long-lasting battery that lasts up to seven days on a single charge and can even be recharged while being worn.
  • An in-home communicator with high fidelity microphone and speakers that connects to the call center when using the device at home.
  • Fall detection comes as standard on all GoSafe pendants.
  • The GoSafe2 is Philips’ latest and most advanced offering that includes everything listed above but in one single pendant instead of having a separate in-home communicator.

Added Extras:

Every GoSafe is easy to set up with a step by step voice guided installation process. The call center also carries out regular battery testing and lets you know if there’s a problem, so there’s no need to remember to test the unit. The GoSafe also offers 30 hours of backup battery for the in-home communicator, in the event of a power outage.

What We Like

As a trusted brand, Philips Lifeline is offering options for cellular in-home systems, and different emergency response options depending on the circumstances. We also love that the batteries are so long-lasting and all battery testing is carried out automatically.

We also note that Philips Lifeline doesn’t tie users in to long term contracts – you can cancel any time. Unlike other providers, there is no change in pricing regardless of the length of usage, users pay the same amount no matter how long they have the unit, which seems like a fair deal.

Finally, we love the fact that fall detection uses the same pendant so there’s no need to carry two devices.

What We’d Change

An extra $15 monthly for added fall protection is a little steeper than some providers, so we’d like to see that price drop a little. The one-time activation fees are also a little costly (just make sure to use the promo codes).
We’d also like to see more added extras such as caregiver portals or medical monitoring as the Philips devices are reliable and solid but lacking in the innovative extras offered by some other providers.

Overall, we think Philips offers a flexible, fair solution with no strings attached and no long term contracts for seniors both at home and outdoors. The GoSafe2 offers all the power of their mobile option contained in one tiny wearable device, which is perfect for active seniors who don’t want to wear a bulky pendant. With no fixed-term contracts and easy setup, we think Philips Lifeline is worth consideration.

A Trusted Brand in Medical Alerts

Editor's Rating:

4.1 / 5
As a trusted brand, Philips Lifeline offers in-home and on-the-go systems. Long-lasting batteries and sleek, high-quality equipment make Philips Lifeline a great choice to keep your loved ones safe. Call to hear current Philips LifeLine offers and pricing.

8 Comments

  1. this is a total scam , they started billing my father a few months ago for subscription he has not had and said he has a bill due . i know he does not because he has been dead for years . .
  2. Got the Lifeline with fall alert for my husband with Parkinson’s. It never worked well–and isn’t designed for people that just “fall”. The box will disconnect a call if the user attempts to get up. So when my husband fell, and moved around too much, it wouldn’t call for help. They told us that he would have to push the button if he couldn’t get up and still needed assistance. Once, he fell while we were outside a restaurant, he didn’t move b/c he wanted to be certain he hadn’t broken his hip and a Help call went through immediately–so it did work that time. As for the technology, we had constant issues. First, the communicator box wouldn’t charge. Then the MULTIPLE units we had after that never synced properly. We had 3 boxes, 2 pendants, and a service representative try to get it working and the in-home box never worked. We were told that “it will make a cell phone call, so at least it’s working”. However, when the pendant makes the call (vs. the box in the home), the Help call can take 5-7 minutes to connect. Not happy with the service at all. Really didn’t give us any confidence that it would work when we needed it.
  3. my 86-year-old mother has had Lifeline since 2000; added 2nd speaker and fall alert when it became available. I’ve been looking for a landline telephone (portable with three phones) with larger than normal numbers for her as well. It would be nice if Phillips had such a package.
  4. Not happy with Phillips Life Line. Mother had a very scary fall while she was alone and wanted a button. They were good about bringing one to the house, setting it up, and getting that contract signed right then. She felt much safer and we kids did too. Within a few weeks, mom said it would not charge. Sure enough it wouldn’t…Had to call in and get a replacement charger so it would work. Once we had gotten mom to her doctors and they figured out what was causing her falls, she called to turn it in. They came by, picked it up and told her they would turn it off immediately and finalize her account. That was the 12 of Dec 2018. Additional withdrawals have been made from her account in January and February 2019. She and I both have called to see what is going on…Would not tell us where their office is located so we could go have a face to face…Handle it over the phone. Told me , 13 Feb, about a line item in the contract that we had to pay for a complete month, even if was just used 1 day. Also told me that there would be no more charges in the future. Feb 15, mom called, lady told her she had never turned it in, she was still going to have bank drafts…Which we put stop pay on…And she told mom the bills would go to the collection agency and they would ruin her credit. Mom was so upset, said the woman was mean and hateful and still going to take even more money out of her account…No way to treat an 84 year old woman at all. Very unwilling to explain the charges to either of us, would not give us a location so we could go see her, told each of us different things, and hateful and rude to my mom like that!!! Not life savers at all…More like theives !!
  5. Great info! Signed up for Philips Lifeline in Naples, Florida for my Mother after learning here because they also have a locally managed Lifeline program serving Fort Myers & Southwest, Florida If system has any issue such as low battery, it lets them know and they come to her home. Philips Lifeline is clearly a premium service and only one that both makes and monitors their own service. I work in a hospital and most all equipment is from Philips as well. After having a mail order one that was not reliable, was amazing to see the difference in the Philips service. Like comparing a Wal-Mart blood pressure cuff to ones we use in hospital.
  6. Most of the medical facilities in our area recommend Philips. Originally we got the pendant with fall detection, but it was so sensitive the alert went off when she sat down on the couch. As a result we switched it out for a standard home pendant, which works better for her. When my mother accidentally pressed the button in her sleep (she keeps it hanging on the side railing on the bed), Philips was quick to notify us so we could make sure she is OK. I do have two concerns, however. The customer website is old and outdated and cannot be logged in to, and has not been accessible for months. The message across the top of the site page states that a new site is on the way, but it has been a very long time. Also, when I was still able to log into the customer interface, I discovered the emergency contact information from our account was mixed up with the emergency contact information from another account that was not active. Fortunately, I discovered the discrepancy (I would login periodically to update or check information, link below). I called in to speak with a customer service representative and they corrected it, but it shouldn’t have happened in the first place. What if they couldn’t reach us when something happened to her? While we are happy with the in-person responses, it is for the latter two reasons we are considering changing services. But because all the medical facilities in our area recommend Philips, we have been hesitant to do so. Hope this is helpful.
    1. Thank you for sharing your experiences! I know that our visitors will find your comments valuable and best to you and your mother. -Amie

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