Philips Lifeline is one of the premier providers of medical alert services in North America. It has the largest subscriber base of any of its competitors and has helped over 7.5 million people since 1983.
Philips, a company that already had more than 100 years of experience with health-related technology, acquired the Lifeline brand in t4he year 2006. Prior to that, Lifeline was owned by its founders, married couple Andrew and Susan Dibner, the latter a sociologist, and the former a specialist in gerontology. They founded their company to develop medical alert system technology in 1972, and they were selling the Lifeline System in the U.S. and Canada by the end of the decade.
Some medical alert systems are limited to only providing services when the individual is at home. Philips Lifeline offers different plans that allow you to access services when you are out and about, in addition to plans that are strictly homebound. You have the option of which package you want to choose based on how active you are and how frequently you are away from home.
Another feature of the Philips Lifeline medical alert system is that you have the option of customizing the response protocol. If you push the button to ask for help, you will be able to choose whom you want to alert, whether that be a family member, neighbor, or emergency services. No matter the time of day, pushing the button will get you in touch with a professional and caring Response Associate within a matter of minutes. The Associate will help you to assess the situation and send the help you choose.
Some of the Philips Lifeline medical alert systems, though not all of them, also include AutoAlert fall detection. If you experience a fall, the system will detect it automatically and connect to a Response Associate without the necessity of pressing the button first. Once connected, the Response Associate will attempt to communicate with you. In the event you do not respond after multiple attempts, the Associate will then dispatch emergency services to your location.
Most of the systems can hook up using either a landline or cellular connection. Assistance with installation is available for an extra fee.
Packages and Plans
When it comes to your Philips Lifeline system, you can choose from four different options. Two are on-the-go options that protect you regardless of where you are, whether at home or in a different location. The other two options are confined to the home. All four options are available without long-term contracts. You can cancel the service whenever needed or desired without incurring a fee.
The two on-the-go services, which are very similar to each other, are GoSafe and GoSafe 2. Each includes multiple locating technologies, including GPS and Wi-Fi, to allow Response Associates to send help to you wherever you need it. The main differences between the two is that the GoSafe 2 is a more streamlined system, requiring only one piece of equipment, and can only be hooked up to a cellular connection, not a landline.
The two at-home-only options include the HomeSafe Standard and the HomeSafe with AutoAlert. As implied, one of the main differences between the two is that HomeSafe with AutoAlert includes fall detection, while Standard does not. Another difference is that HomeSafe Standard gives you the option of wearing the button as either a bracelet or a pendant, while there is only a pendant option available for the AutoAlert.
The equipment for each system is similar. Each includes a water-resistant, wearable emergency alert button. If you choose the HomeSafe Standard system, you have a choice between a bracelet and a pendant; the other three systems only offer pendants.
Each system features a long-lasting battery. If you choose one of the HomeSafe systems, Philips will replace the batteries automatically when needed. However, if you choose one of the GoSafe systems, you will be responsible for changing the batteries. The GoSafe batteries are rechargeable, however, so should not require frequent replacements. You have the option of charging the battery when wearing the pendant, and a single charge will be good for up to one week. The charger is included in the package.
Three of the four systems include an in-home communicator as part of the equipment. When you press the alert button, this device works as a speakerphone, allowing you to communicate with the Response Associate. The GoSafe 2 does not include an in-home communicator because the pendant includes two-way voice communication capabilities.
Each of the systems also comes with its own instruction manual.
Pricing and Costs
For each system, there is a one-time activation or device fee, as well as a monthly cost as long as you are subscribed to the service. If you choose to receive the optional installation assistance, it also involves a fee that varies based on the extent of the installation. Monthly costs also vary based on whether your service is connected via cellular connection or landline.
|Activation Fee||Monthly Cost||Optional Installation Fee|
|HomeSafe Standard Landline||$50.00||$29.95 per month||$19.95 to $99.00|
|HomeSafe with AutoAlert Landline||$50.00||$44.95 per month||$19.95 to $99.00|
|HomeSafe Standard Cellular||$50.00||$41.95 per month||$19.95 to $99.00|
|HomeSafe with AutoAlert Cellular||$50.00||$56.95||$19.95 to $99.00|
|GoSafe 2||$99.95||$44.95||$19.95 to $99.00|
|GoSafe Landline||$149.00||$54.95||$19.95 to $99.00|
|GoSafe Cellular||$149.00||$64.95||$19.95 to $99.00|
For an additional monthly fee of $59.95, Philips Lifeline also offers a medication dispensing service that automatically reminds you to take your medicines at the proper time and contact you or a family member in the event you miss a dose.
For active seniors who want additional assurance when away from home, Philips Lifeline may be a good choice. You can find the right medical alert system for you or a loved one with help from the Medical Alert System Finder from The Senior List. You can also read the Philips Lifeline review here.