Life Alert and Philips Lifeline are reputable medical alert systems that offer quality devices and reliable services. Both companies offer comparable features but differ in price with Philips Lifeline being the most affordable of the two. Technically both companies offer free equipment but charge for installation and activation. With Life Alert, the package and features you choose will determine the installation/activation fee. The same is true for Philips Lifeline except that their pricing is listed differently with separate charges for shipping.
Life Alert vs Philips Lifeline Differences
Life Alert and Philips Lifeline are significantly different in terms of the prices they charge and how they define their charges. Life Alert offers a 20 second response time from a Five Diamond Certified call center. While Philips Lifeline's call center is not certified, it does offer an average response time of 15 seconds or less. Fall detection is a standard feature with Philips Lifeline. Life Alert requires professional installation while Philips Lifeline offers it as an option.
Philips Lifeline vs Life Alert Similarities
Life Alert and Philips Lifeline have strong reputations in the medical alert industry. Both offer quality features and use cellular service for added reliability. They each offer fall detection but it is only an option with Life Alert. Wearable devices are waterproof and designed to be used in the shower where most falls occur. Multiple languages are supported as well. Life Alert supports 100 and Philips Lifeline 200. Both companies offer reliable coverage with their away from home packages as well.
Life Alert's features include option fall detection and home intrusion alerts. They offer a mobile app that allows caregivers to remain in contact with the subscriber at all times. GPS-enabled devices allow for 24/7 coverage whether the subscriber is at home or away. Life Alert supports over 100 languages.
Philips Lifeline offers nationwide service supported by either landline or cellular connectivity. Pendants are waterproof and are made to be worn in the shower. Fall detection is a standard feature with each of Philips Lifeline's packages. A medication management system can also be added to each of the package options. Philips Lifeline offers is capable of supporting over 200 languages.
Systems & Devices
Life Alert's pendants, shower buttons, and bracelets are waterproof and can be worn in the shower. The base unit is capable of two-way voice communication and can be supported by either a landline or cellular-service. Life Alert's system has a range of approximately 800 feet from the base and devices carry 72 hours worth of battery backup. Batteries can last anywhere from 7 to 10 years.
Philips Lifeline's equipment consists only of a waterproof pendant and base unit. Both are equipped with call sensors and allow for two-way communication. Battery life is approximately 18 months and holds up to 30 hours of battery backup time. The landline options offer approximately 100 to 200 feet range away from the base unit. Cellular options allow for greater range.
Costs & Contracts
Life Alert costs $95 to $200 to start service depending on the devices and features you choose. They do offer a do-it-yourself installation but prefer that you allow their technicians to professionally install your system. Monthly packages range in price from $50 to $90. A 3-year contract is required to start service.
Philips Lifeline offers the Home Safe package starts at $30 per month and allows for two different options. The Go Safe 2 package starts $45 per month and also allows for two different options. Philips Lifeline does not require a contract or service agreement but subscribers must pay a $99.95 equipment fee and $50 activation fee.
Emergency Response & Call Centers
Life Alert's call center is Five Diamond Certified and offers a response time of between 15 and 20 seconds. Emergency response teams are dispatched as soon as an alert is received. Text and email notifications are also sent to numbers on the subscriber's list of contacts.
Philips Lifeline's dispatchers have earned EMD certification and provide subscribers with a response time of less than 20 seconds. Notifications are sent to contact numbers via texts or emails.
Life Alert is a great option for those who want a system backed by a powerful brand and don't mind the long-term contracts or higher monthly costs.
Philips Lifeline works well for individuals who want an effective system that offers fall detection without the contract or high monthly charges.