The Senior List surveyed medical alert system subscribers and found that customer satisfaction results are mixed (at best). The survey which spanned late 2013 to February of 2014 illustrated how vulnerable medical alert providers are to competition in this space. A full third of respondents noted that when their agreement (contract) was up, they were leaving their current provider. This is in stark contrast to 18% of respondents that said they were very satisfied, and they would recommend their medical alert provider. Key takeaway: There are some really good medical alert providers… and some to stay away from.
The medical alert landscape is changing. This industry is going digital and mobile. An industry that once tethered users to within 600 feet of the home (base station), has grown wings. What was once dubbed “I’ve fallen and I can’t get up” has now morphed into “I’m going shopping, but just in case I’ll take my medical alert system along”.
A number of manufacturers now monitor their users via a cellular signal just like the phone in your pocket. This allows family members a safety-net in case of emergencies. Another nice feature of cellular based medical alert systems is that they have built in GPS tracking to locate users if needed.
If you’re interested in the good, the bad, and the ugly of medical alert systems make yourself familiar with the comments section while you browse through our product reviews. Folks here aren’t afraid to speak up… Especially if they’re not happy. Keep this in mind when you’re taking in comments from any product review site however. Folks expect providers to at least meet expectations, and when they don’t, there can be a backlash.
What’s interesting (and telling) is to see the response (or lack thereof) by providers after a misstep. Quality medical alert providers are transparent, responsive and fair to their customers. Stay away from the ones that are rigid, secretive and unresponsive.
Lesson learned: Do your homework. Ask the right questions. Know your rights. Read the fine print.