Medical Alert Personal Emergency Response Services Review

Last Updated On: January 24, 2019

There are many medical alert systems on the market today, which can make choosing the right system a challenge. Today we’re going to be looking at the products from Medical Alert, a leading provider of personal emergency response services, to help you decide if they offer the right system for you.

Medical Alert (a brand of Connect America) has been in the medical alert business for over a decade. The corporate headquarters is located near Philadelphia, Pennsylvania in Broomall.

Medical Alert offers traditional in-home land-line based unit, in-home cellular units and cellular GPS-enabled mobile units. Fall detection is also available as an add on.

Medical Alert PricingMonthlySemi-AnnualAnnual
In-Home Landline$19.95/month$19.95/month$18.29/month
In-Home Cellular$29.95/month$27.95/month$25.62/month
MobileElite (Cellular &GPS)$37.95/month$34.95/month$32.04/month
Fall Detection+$10/month+$10/month+$10/month
MobileElite from Medical Alert is a cellular medical alert system for use when out of the home.
MobileElite from Medical Alert

The Stuff We Liked: Medical Alert's products are simple and easy to use. Pendants and buttons are water resistant, long battery life. 5 day stand-by battery life on mobile unit, very quick recharge.

Easy to understand pricing, no complicated terms. Two-way speaker is clear and easy to understand. Lightweight pendants, MobileElite mobile weighs in at 1.9oz.

The Stuff We Didn't: You are able to cancel at any time, but you need to return all equipment in order to have billing finalized on your account. While many medical alert companies have this same policy, we want to make sure our readers are aware.

The Bottom Line: We like the simplicity and ease of use of Medical Alert's products. No long-term contracts and lightning fast customer service makes Medical Alert a sound pick.

Visit MedicalAlert or call 800-983-2404 for more information

 The Basics of Medical Alert

Medical Alert offers three medical alert products:

  • A traditional in-home system for landlines. You get a typical base unit and a wrist or neck button for use in your home. The range of the base unit to the button in the home is 600ft.
  • A cellular (no landline needed) in-home system, if you do not have a landline in your home. You get a base unit and a wrist or neck button for use in your home. However, the system connects to the call center wirelessly rather than through a landline (no separate cellular contract needed).
  • MobileElite, a cellular GPS-based unit designed for use both in your home and when you’re out and about. It comes with a lightweight button that can be worn on the wrist or around the neck, and a convenient carrying case. Runs on the AT&T network.
  • Fall Detection: A fall detection pendant can be added to any plan for $10/month.

A Traditional System With No Hassle and No Long-Term Commitment

Medical Alert follows the model of most medical alert systems: in-home and cellular units with a mobile option available. Their focus is on providing a robust, easy to use system that is simple to set up and straightforward to use for reassurance when you need it.

MobileElite, their mobile, on-the-go system, is a new offering. This product gives them an advantage over systems that are in-home only, and brings their range up to date to reflect the changing needs of older people.

We like that here are no hidden fees with Medical Alert, and no long-term commitments.

Features We Like

We found several features that we liked about Medical Alert:

  • The buttons can be worn on the wrist or around the neck, so you can carry them in the way you find most convenient.
  • Water resistant button and pendant mean you can wear your alert in the bath or shower – this is important as many slips and falls happen in the bathroom.
  • You can set up a contact list of friends, neighbors or family members and have them contacted in situations where you need help, but don’t require an ambulance or other emergency service.
  • A fall detection feature is available with any product for an additional fee. This means that help is at hand should you fall and be unable to press your button.
  • Operators stay on the line with you until help arrives, which can be very reassuring in an emergency situation.
  • Operators are available in languages other than English, and the call center also uses the International Language Line to provide real-time translation. If English is not your native language you can still get the help you need.
  • User-friendly set-up means you’ll be up and running in no time. It’s as simple as plugging the base unit into a power outlet. For mobile users, the system is dispatched with a handy quick start guide to help you set up your system quickly.
  • No hidden fees, set up fees, or separate unit rental costs – your monthly fee covers all the costs of using the system.
  • You’re not locked in to a long-term contract. You can opt to pay month to month.


Medical Alert is a decent home alert system. However, we did find some potential drawbacks:

  • You are able to cancel at any time, but you need to return all equipment in order to have the billing finalized on your account.
  • Free shipping is only available on semi-annual or annual purchases.

Overall, we feel Medical Alert offers a solid no-frills system with good mobile functionality. Medical Alert does what it needs to do and may be right for you if you want something no-nonsense, robust, and easy to set up.


  1. I have had Medical Alert several years and very happy to have it.fell in garage and cut my forehead. Thank goodness I had the GPS. They answered at once . I also have the device that lets them know when I fall. It knows where I’ve fallen and talk to me. It is the best.

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