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LifeFone Medical Alert Review

Editor's Rating:

4.5 / 5

LifeFone has been in business since 1976, making them one of the stalwarts of the medical alert community. Their equipment is high quality and their customer service is second to none, as backed up by the many glowing LifeFone reviews out there. There’s a lot to like about LifeFone, so let’s jump right in and see what they have to offer.

A Medical Alert System That Goes Where You Go

LifeFone offers both landline and mobile options, which is standard for many medical alert companies.  If the senior in your life is going out of town to visit family or friends, or for a vacation, they can simply take their LifeFone medical alert system with them.

LifeFone Pricing
 
At-Home Landline
At-Home Cellular
At-Home and On-The-Go GPS
At-Home & On-the-Go GPS, Voice-In-Necklace
Monthly $29.95/mo $34.95/mo $39.95/mo $43.95/mo
Quarterly $27.95/mo $32.95/mo $39.95/mo $41.95/mo
Annually $24.95/mo $30.95/mo $36.95/mo $39.95/mo
Optional Fall Detection $5/mo $5/mo $10/mo $5/mo
Visit LifeFone or call (866) 790-3741 to learn about promotional pricing for new customers. Promotion Alert! One month of free service and free shipping!

The Stuff We Liked

LifeFone has some of the most customer-friendly policies we have seen! Competitive pricing, no extra charges, free spouse coverage, and no long term contracts. High-quality equipment, options for in and out of the home. Optional fall detection is only $5 more per month, lower than most other medical alert companies. LifeFone also owns and operates its own monitoring centers, a rarity in the medical alert industry.

The Stuff We Didn’t

Our reviewers had a hard time finding faults with LifeFone, however, we would like to see an all-in-one for the mobile + GPS device that includes fall detection (and not a separate unit).

The Bottom Line

When LifeFone says they are designed with seniors in mind, they mean it. LifeFone has set the bar high when it comes to providing top-quality equipment at reasonable prices and exceptional service to keep seniors safe.

Visit LifeFone or call (866) 790-3741 to learn about promotional pricing for new customers. Promotion Alert! One month of free service and free shipping!
LifeFone Ratings
Reliability When help is needed, the equipment does its job, the call is answered promptly, courteously, and appropriate action is taken to handle the reason for the call.
4.4 / 5
Equipment Equipment is updated and utilizes the latest technology. It works as it should with easy-to-understand instructions and simple installation.
4.7 / 5
Reputation The reputation of the company as reported by consumers, user reviews, industry feedback and our review/analysis. Customer service and technical support are also responsive and helpful.
4.2 / 5
Options The company offers a variety of medical alert solutions to fit the needs of customers. In-home and cellular medical alert systems as well as optional fall detection and additional accessories.
4.5 / 5

Pros

  • Free spouse coverage
  • Price lock for life guarantee
  • Lowest fall detection add-on cost
  • Traditional in-home landline and cellular options
  • 1,300 ft range for in-home system
  • No long-term contracts
  • In-house monitoring center
  • High quality equipment

Cons

  • Monthly costs are slightly higher than some competition
Perfect for Large Homes

Editor's Rating:

4.5 / 5
Rated A+ by the Better Business Bureau. The in-home range is 1,300ft., perfect for couples with larger homes. Call to hear current LifeFone offers and pricing.

Designed With Seniors In Mind

It goes without saying that any decent medical alert system should be designed with seniors in mind. However, LifeFone goes above and beyond in providing a system that is truly designed to make life easier for the seniors who use it.

From check-in calls to activity monitoring to unlimited emergency contacts and a fully waterproof button, LifeFone offers high-quality devices built by manufacturers who produce the highest quality medical alert equipment on the market today.

Whatever Your Situation, LifeFone Has You Covered

We’re impressed by the wide range of options LifeFone offers. Customers can choose from:

  • A traditional in-home landline system (travels anywhere in the United States.)
  • A cellular in-home system that’s perfect for those who don’t need a mobile system, but also don’t have a landline.
  • A two-in-one system that comprises a base unit for use in-home and a cellular mobile unit for use anywhere in the United States that has cell phone coverage. There’s no landline or mobile phone required – everything works off the AT&T network.
  • A lightweight two-way voice mobile unit that has everything contained in one wearable lightweight pendant.
  • Simply charge and go – there’s no base unit and no extra equipment to carry because everything is in the necklace.
At-Home Landline

Features: An in-home alert system designed for those with a telephone landline. Base station includes a two-way speaker that pairs wirelessly with a personal help button.

Extras: Lockbox, additional medical alert buttons, wall-mounted help buttons, beaded lanyards, protection plan, fall detection pendant.

Battery: 32 hours of backup battery life

In-home range: up to 1300 ft from the base unit

Cost: Monthly prices as low as $20.79

At-Home Cellular

Features: Cellular in-home medical alert system (no landline required). Base station includes a two-way speaker that pairs wirelessly with a personal help button.

Extras: Lockbox, additional medical alert buttons, wall-mounted help buttons, beaded lanyards, protection plan, fall detection pendant.

Battery: 32 hours of backup battery life

In-home range: up to 1300 ft from the base unit

Cost: Monthly prices as low as $25.79

Every LifeFone in-home alert system (landline or cellular) comes with:

  • A base unit that’s ready to plug in and use.
  • A lightweight and fully waterproof button that can even be worn in the bath or shower. It can also be worn as a pendant or a necklace, for maximum flexibility.
  • A range of up to 1300 ft from the base units (one of the biggest ranges we’ve seen!)
  • 32 hours of backup battery life.
  • A personalized emergency response plan that customers can tailor to include as many people as they’d like. This means the call center only dispatches EMTs when necessary, cutting down on needless trips to the emergency room.
  • 24-hour access to United States call centers staffed by fully trained emergency operatives.
At-Home and On-The-Go GPS

Features: An in-home + cellular mobile unit. In-home unit works with the AT&T cellular network (no landline required), mobile unit works outside the home anywhere there is cellular coverage. This option is like having two systems in one.

Extras: Lockbox, additional medical alert buttons, wall-mounted help buttons, beaded lanyards, protection plan, fall detection pendant.

Battery: 30 hours of backup battery life for the base unit and 24 for the mobile unit

In-home range: up to 600 ft from the base unit and 350 ft from the mobile unit

Cost: Monthly prices as low as $30.79

Every LifeFone two-in-one home and mobile system comes with:

  • A base unit that’s ready to plug in and use.
  • A lightweight and fully waterproof button that can even be worn in the bath or shower. It can also be worn as a pendant or a necklace, for maximum flexibility.
  • A range of up to 600 ft from the base unit and 350 ft from the mobile unit (the mobile unit also works anywhere in the United States that has cell phone coverage.)
  • 30 hours of backup battery life for the base unit and 24 for the mobile unit (which works even when it’s charging.)
  • A personalized emergency response plan that customers can tailor to include as many people as they’d like. This means the call center only dispatches EMTs when necessary, cutting down on needless trips to the emergency room.
  • 24-hour access to the United States call centers staffed by fully trained emergency operatives.
At-Home & On-the-Go GPS, Voice-In-Necklace

Features: Mobile pendant with two-way voice. Connects to a cellular network and includes GPS location tracking. Works with the Verizon or AT&T network.

Extras: Lockbox, beaded lanyards, protection plan, fall detection pendant.

Battery: Up to 30-days on a single charge.

In-home range: n/a, works anywhere with a cellular connection.

Cost: Monthly prices as low as $33.29

  • A fully integrated water resistant cellular medical alert + GPS with a two-way speaker inside.
  • Connectivity anywhere in the United States that has Verizon or AT&T cellular coverage.
  • 30-day battery life
  • A personalized emergency response plan that customers can tailor to include as many people as they’d like. This means the call center only dispatches EMTs when necessary, cutting down on needless trips to the emergency room.
  • 24-hour access to United States call centers staffed by fully trained emergency operatives.

Added Extras

LifeFone offers some added extras only make them shine a little brighter. We think LifeFone’s extra options are very well priced for what they offer (and many of them are free), making it easy to build a personalized package without overspending. Added extras include:

  • Customers can add their spouse to any of these plans (apart from the mobile-only plan) at no extra charge.
  • Fall detection for an extra $5 monthly (most providers charge $10 for fall detection.)
  • A lifetime equipment guarantee, so if anything goes wrong, you can get a replacement free of charge.
  • Lifetime price guarantee, which means users know they can keep the price they start their plan at, and won’t face any subsequent price increases.
  • Free emergency care profile that details medications, allergies, and any other relevant medical information, so the information is always available for family members, carers, or EMTs.
  • Daily check-in calls to see how the wearer is doing and if they need any assistance, for $19 monthly.
  • Remote answering service – LifeFone wearers can answer phone calls through their pendant rather than having to press a button on the base unit.
  • Activity assurance (landline home option only) – LifeFone will transmit a beeping signal to the unit at a pre-arranged time every day. If the customer presses the button to stop it, no further action is taken. However, if there is no response, LifeFone operatives will follow a predetermined plan to contact loved ones or get help.

LifeFone Costs

LifeFone is in-line with most other mobile alert providers, see pricing chart above

All plans offer a free 30-day trial to see if it’s a good fit, an easy-out cancel anytime contract (and prorated refunds for time not used), savings for paying quarterly or annually, and no activation or installation fees.

Pricing is locked-in for life, so you never have to worry about costs increasing for your medical alert system.

LifeFone Medical Alert Systems Review

LifeFone is a high-quality and versatile system that is flexible enough to meet the needs of most users. We appreciate the unlimited emergency contacts, the fact that even the landline at-home option can travel anywhere with the user, and the option to have a daily check-in call. The fall-detection add-on is also less expensive than many other competitors.

Pricing for the traditional in-home system is more than some competitors, so that could be a deal-breaker for those on a strict monthly budget.

Otherwise, we appreciate the reliable and flexible service, no contracts, lifetime guarantees, and easy-to-use equipment that works at home or out and about, with or without a landline.

LifeFone offers a reliable medical alert system with a long track record. Whether seniors need coverage in the home or out and about, LifeFone has a solution, backed by impeccable customer service.

Great for Large Homes

Editor's Rating:

4.5 / 5
Rated A+ by the Better Business Bureau. The in-home range is 1,300ft., perfect for couples with larger homes. Call to hear current LifeFone offers and pricing.

4 Comments

  1. I don’t think $40 is too much to pay for this. It could save you thousands of dollars in the long run, and not to mention it could save someone’s life.
  2. Forty dollars a month way too high for average seniors. Mobile help has great watch & only $25 dollars a month. Lower price for seniors guys. Thanks
  3. I think it is very important to pick an alarm provider that offers added-extra service and I’ve not come across but a couple that use EMD-trained call center professionals (who are trained the same as 911 operators!), offer multi-lingual call centers, monthly reminder phone calls to test the equipments, well-wishes cards and thank-you presents. I know many seniors who live alone at home look forward to these little added “Social Extras” and this is exactly what I’d be looking for when I get my parents alarms at 65.

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