My Experience Buying LifeFone
All of LifeFone’s products are available for purchase online, through their website, or over the phone. Since I always like to read up on things before jumping right in, I started by checking out their options online for in-home use, on-the-go use, or both. Then, I called their support line directly to walk them through our situation and get a personalized recommendation.
In my case, I was curious about the add-on options; which ones were necessary, and which ones were superfluous. The representative I spoke with told me about Activity Assurance, which is an add-on that would require the senior to check in with the call center at a certain time each day. If the senior doesn’t answer the check-in call (or one subsequent follow-up call), LifeFone would take the liberty of attempting to contact my loved one, and if they couldn’t reach her, they’d call for help.
Another add-on the woman on the phone told me about was medication reminders, which are completely self-explanatory. But the representative told me that having both medication reminders and Activity Assurance would be unnecessary, as I could just remind the senior to take their meds when we check-in at the same time every day. Two birds, meet one stone.
Now, I’m always looking to get the most bang for my buck, so naturally, I asked about discounts and learned that the package I was considering was actually 20 percent off at the moment, with a further discount available if I chose the annual payment option.
FYI: Although you can complete your purchase on LifeFone’s website, I recommend calling to get a customized recommendation.
Overall, I was really impressed with the customer service I received; the woman I spoke with was very patient in walking me through my options, and I didn’t feel that sleazy high-pressure sales approach that some other companies take. In a few minutes, I ordered my LifeFone system and was off the phone. Now, I just had to wait for the system to arrive in the mail.