The number of Americans residing in nursing care facilities has surged over the past half-century, rising more than 200-fold since the 1960s and nearly doubling in just the past 20 years.
As the U.S. population continues to grow older, it seems likely that more and more of us will require the care offered by nursing facilities in our later years because we need the kind of constant, skilled care such facilities offer.
Whether you’re considering nursing care for yourself in your later years or are weighing the options for a parent or other loved one, quality of care is always the single biggest concern. None of us want to send our parents or grandparents (or ourselves) to a nursing home where the level of care afforded to residents is substandard or even dangerous.
The federal government, specifically the Centers for Medicare & Medicaid Services (CMS), conducts regular analysis and monitoring of conditions in licensed nursing facilities across the country. Despite this, reports of abuses that weren’t caught by CMS in its oversight capacity are far from rare. In fact, the U.S. Government Accountability Office, a federal agency, recently called on CMS to beef up its efforts at ensuring nursing facilities comply with regulations after abuses at nursing homes in Oregon went unreported for 15 years.
While CMS may be called into question for gaps in reporting, the truth agencies nationwide investigate tens of thousands of complaints and other reports every year. In fact, the CMS database lists more than 120,000 inspections.
A closer look at those inspections reveals huge regional differences in the number of incidents at each facility, which types of reports are most common and how CMS has penalized facilities for breaking the rules.
Best & Worst States
for Nursing Home Quality
Which states produce the most nursing home complaint reports? Looking at the overall numbers, the largest states tend to produce the most issues, as they are the ones with the largest numbers of facilities generally.
For instance, the most populous state, California, has just under 1,200 licensed nursing care facilities, and more than 14,000 deficiencies were reported at California facilities. Many other high-population states follow California, including Texas, Ohio and Illinois.
There are more than 15,000 licensed nursing facilities in the U.S. With upwards of 121,000 deficiencies, that equates to just under 8 deficiencies per facility.
The state of Washington has by far the most issues per facility with the state’s 213 licensed facilities producing more than 3,800 deficiencies in the CMS data. New Hampshire has just 74 licensed facilities, and only 192 issues were reported.
But a simple read of the average number of complaints per facility isn’t really the whole story. CMS uses a complex matrix to determine scope and severity of issues. For instance, while certain administrative failures are technically not allowed, many of those issues don’t directly impact the health or safety of residents.
There are 12 divisions in the CMS assessment matrix, which categorizes complaints by how serious they are as well as how common they are with that facility. Of the 12 divisions, six of them are indicative of substandard care. So how do the states rank with less-serious incidents removed?
While many of the top states on this list appear on the overall list, limiting the scope to serious problems does reveal some interesting context. For instance, Washington is first on the overall list but falls out of the top five when considering only serious issues. California, seventh in the overall list, falls to No. 31 on the serious-issue list.
Washington D.C. and New Mexico appear in the top five on both lists, however.
Are Most Common?
In addition to rating how serious and widespread complaints are, the CMS data also categorizes reports by which general area the issue can be slotted into. For instance, is the issue related to the training of staff or the nutrition level of the food offered to residents?
Certain categories, such as quality of care, quality of life and freedom from abuse, are all slotted into the serious deficiency area. Other categories include only some deficiencies that are considered serious.
Nationally, the leading category for complaints is quality of care, which accounts for nearly 1 in 5 deficiencies.
Of the five most common complaint areas, quality of care is both the most frequent and the most concerning for patients and their families. But let’s look at the top five and how they differ from state to state.
While just a few categories account for the vast majority of reports, a few states are unique in that issues that don’t seem to be huge problems nationally are much more common.
- Wyoming: Issues with admissions, transfers and discharges account for 11% of reports vs. just 3% nationally.
- Freedom from abuse, neglect and exploitation: While the national figures in this category aren’t wildly troubling (just 6% of reports are related to abuse), several states paint a different picture — Arizona 19.4%, Rhode Island 11.6% and South Dakota 10.6%.
- Alabama: Incidents related to poor infection control account for 15.2% of complaints (6.7% nationally).
- Mississippi: Poor resident assessments account for 14.8% of reports vs. 5.1% nationally.
How Are Nursing
Licensed nursing care facilities are legally obligated to undergo regular inspections that are conducted on a schedule, but complaints also can draw a visit from inspectors. These inspections are conducted at the state level, and the findings are, ideally, reported to CMS.
In addition to maintaining its publicly available database, CMS rates all nursing facilities on a 1- to 5-star scale, and in some cases, fines are issued.
CMS uses bed counts, quality scores, staffing details and other information to determine its 5-star rating system. Nationally, a nearly equal proportion of nursing homes are 5-star facilities (20.6%) as those rated with just 1 star (18.9%).
In many cases, CMS levies fines or denies Medicare and Medicaid payment to facilities that are out of and/or remain out of compliance with regulations after inspections. In just the past year, more than $34 million of payment denials and fines have been issued.
The choice of where a person spends what probably will be their final months and days on earth is an important one that they should be able to make in consultation with their physicians and families. And knowledge is power; more and better oversight may well be needed, but families should use all the tools available to ensure the nursing facilities they and their family members use are focused not on maximizing profit but ensuring quality care, freedom and dignity of residents.
About This Report
We’ve linked to the original sources of all the data contained in our charts, but it may be helpful to better understand how the Centers for Medicare & Medicaid Services reports this data in the first place.
The CMS Nursing Home Compare and Five-Star Quality Rating tools are updated monthly and include information contained in inspections and site visits conducted in all of the 15,000+ nursing homes on a regular basis (and when complaints warrant). Other reports contributing to the CMS data includes resident assessments, Medicare claims information and staffing levels.
You can access and download the full Nursing Home Compare datasets here, and if you follow that link, you’ll see that the deficiency data is split into three cycles, but for the purposes of our report, we wanted to get the most up-to-date information, so we’ve used the Cycle 1 report, which covers the past year of complaint-spurred inspections and the most recent regularly scheduled inspection for each nursing home. You can learn more about the 5-star system here.
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