Should You Buy Refurbished Technology?

What “Refurbished” Actually Means

When we say “refurbished,” we’re talking about devices that were returned to manufacturers or stores, then carefully checked, fixed if needed, and restored to working condition. This could be anything from a smartphone someone returned after a week to a laptop that needed a new battery.

The refurbishment process is pretty thorough. First, technicians check the device completely. Then they replace any worn-out parts, update all the software, test everything multiple times, and certify that it works like it should. Many refurbished devices even come with warranties.

Pro Tip: Look for devices labeled as “manufacturer refurbished” rather than “seller refurbished” since the former typically undergo more rigorous testing and generally come with better warranties.

Types of Refurbished Technology Available

Not all refurbished devices are the same. Here’s what you’ll typically see:

• Manufacturer-refurbished devices are restored by the original company (like Apple or Samsung) using genuine parts. They get comprehensive testing and usually come with 90-day to 1-year warranties. This is the gold standard.
• Retailer refurbished devices are processed by big stores like Best Buy or Amazon. They’re usually in good to excellent condition and come with 30-90-day warranties.
• Certified third-party refurbished devices are restored by qualified technicians who aren’t the original manufacturer. Quality can vary, but warranties are typically 30-90 days.
• Open-box returns are items that were returned unopened or barely used. These are often in new condition and may still have full manufacturer warranties.

We consistently see the best results with manufacturer-refurbished programs, as opposed to open-box returns, because refurbished products must adhere to quality standards. Some examples of retailers that offer manufacturer-refurbished devices include Apple, Samsung, and LG. 

Types of Refurbished Technology

Tablets and Computers

Refurbished tablets are great for those seniors who want to video call family, read books, browse the internet, or watch shows. We’ve explored everything from basic models perfect for simple tasks to premium devices with all the bells and whistles.

Refurbished smartphones give you access to modern communication features without the shock of new phone prices. Whether your loved one needs a basic phone for calls and texts or wants something fancier for taking photos and using apps, refurbished options cover the whole range.

Home Appliances

Refurbished appliances are an excellent way to save money on large purchases. Refrigerators, air conditioners, and personal care products can all be purchased refurbished from vendors like BackMarket, a third-party seller of refurbished goods.

The professional refurbishment process ensures these complex devices function reliably while offering significant savings over new purchases.

Finding Trustworthy Vendors

Manufacturer Programs (The Best Option)

The most reliable refurbished devices come directly from the companies that made them (provided the company is reputable). We highly recommend the following because they provide the same customer service and return policies as new devices.

Apple Certified Refurbished covers iPads, iPhones, computers, and accessories. They do comprehensive testing with genuine Apple parts, put in new batteries and outer shells when needed, and give you a one-year warranty plus the option to buy AppleCare+. You get the same return policy as new devices too.

Samsung Certified Re-Newed includes smartphones, tablets, appliances, and smart home devices. They use genuine Samsung parts for restoration, provide standard manufacturer warranty coverage, give you full customer support access, and guarantee quality that’s comparable to new products.

Dell Refurbished Computers focuses on business-grade laptops and desktops. They do professional testing and replace components as needed, provide standard warranty coverage with technical support, and use a certified refurbishment process with quality assurance.

The only downside to manufacturer programs is that you might not find discounts quite as deep as you would from third-party retailers, but the peace of mind is usually worth it.

Major Retailer Programs

Big retailers offer additional customer protections and the convenience of local support when you need help.

Best Buy Geek Squad Certified puts devices through rigorous inspection processes across all categories. They offer good return policies with in-store support, have technical assistance available locally, and provide clear descriptions of what condition each device is in.

Amazon Renewed Program has an extensive selection across all technology categories with detailed condition descriptions and customer reviews. You get their A-to-Z guarantee protection, Prime shipping benefits, and easy returns.

Walmart Restored Program focuses on value and accessibility with a clear grading system for device conditions, extended return periods, and local pickup options available.

Specialty Refurbishment Companies

Some companies specialize in refurbished devices. We have had positive experiences with the two companies listed below: 

Gazelle specializes in smartphones and tablets with a certified inspection process and detailed grading system. They offer a 30-day return guarantee and even have trade-in programs if you want to get rid of an old device.

BackMarket is a comprehensive electronics marketplace with a verified network of refurbishers who meet quality standards. They offer extended warranty options and focus on environmental sustainability goals.

Red Flags to Watch Out For

Sketchy Sellers

Based on our experience, there are definitely some vendors you want to avoid. Stay away from sellers who don’t provide contact information. No physical address, phone number, or customer service access means you can’t get help if something goes wrong.

Avoid sellers with no return policy or extremely restrictive terms. If they won’t let you return a defective product, that’s a huge red flag. Also be wary of companies with consistently poor customer feedback or very limited review history.

Watch out for vendors who use high-pressure tactics, or try to rush you into buying without giving you time to research and think it over.

Suspicious Product Listings

Be cautious of listings that are vague about the device’s condition or don’t clearly explain what might not be working properly. If there’s no warranty information or the terms are unclear, that should give you pause.

Products missing accessories without clear disclosure about what’s included can end up costing you more money later. Also, be wary of devices where the software licensing or activation status isn’t clear, as you could end up with functionality problems.

Payment and Transaction Issues

Never buy from vendors who want you to pay through unsecured methods outside official platforms, as you’ll have no protection if something goes wrong. Avoid sellers who demand immediate payment without giving you time to research or verify anything.

Be suspicious of vendors who ask for excessive personal information beyond what’s needed for a normal purchase, and definitely avoid anyone who only accepts wire transfers. These payment methods offer no recourse if you have problems.

Making Smart Purchases

Do Your Homework First

Before you buy any refurbished technology, take time to verify a few key things. Check that the vendor has legitimate credentials: a real business address, contact information, and available customer service. Read their return policies carefully so you understand the terms, timeframes, and conditions.

Review what warranty coverage comes with the device, including how long it lasts, what it covers, and how to file claims if needed. Compare prices across multiple reputable vendors to make sure you’re getting a fair deal, and read recent customer reviews to see what other people’s experiences have been like.

Important Questions to Ask

When you’re talking to any refurbished device vendor, make sure to ask some essential questions. Find out what specific testing and refurbishment processes were performed on the device. Ask about warranty coverage details and how to file claims if you need to.

Make sure you understand the return policy completely. You should know what happens if the device doesn’t meet your expectations. Ask whether original accessories are included or if you need to buy them separately. It’s also smart to ask about the device’s expected remaining lifespan.

Setting Yourself Up for Success

When Your Device Arrives

As soon as you receive any refurbished device, inspect it carefully. Check the physical condition for any damage, wear, or missing components. Test all the functions to make sure everything works as expected. Verify that the software is properly installed and activated, and make sure all promised accessories are included.

Keep Good Records

Save all your purchase documentation and receipts in case you need them later. Register devices with manufacturers when that’s an option, and document serial numbers and model information. Keep warranty terms and contact information somewhere you can easily find them.

Set It Up Right

Take time to establish your device properly from the start. Connect to secure Wi-Fi networks for internet-enabled devices, and update software and security patches promptly. Configure basic settings according to how your loved one prefers to use the device, and install essential applications gradually rather than all at once.

We’ve found that taking time for proper initial setup prevents many common problems and makes sure devices work their best right from the beginning.

Conclusion

The secret to successful refurbished tech shopping is finding reputable sources––manufacturer programs, established retailers, and certified specialty companies––while avoiding questionable vendors with no warranties or limited support.

Focus on vendor reputation, warranty coverage, and return policies rather than just looking for the lowest prices. Quality refurbished devices from trustworthy sources provide years of reliable service while offering significant savings over new purchases across all types of technology.