Eargo, an American hearing aid company, was founded in 2010 and is based in Mountain View, CA. Their product line was designed for those with slight-to-moderate hearing loss by a team of professionals including Ear, Nose and Throat (ENT) specialists as well as experienced industry professionals.
Eargo’s goal: To create a smaller, lighter, more discreet (almost invisible), easy to use and maintain, truly comfortable and affordable array of hearing aids that offer exceptional sound quality.
Eargo devices differ from their competitors’ in their diminutive size, that they rest inside the ear canal, and in a product development Eargo calls “Flexi Fibers.” These fibers, made of soft, medical grade silicone, fit deeply into the ear canal and result in a much less rigid and more breathable fit, better for the ear, for overall comfort, and for better sound quality. Flexi Fibers allow the wearer to hear the low frequencies generated by nature while the hearing aid focuses on channeling mid- and high-frequency sounds. The result is a significantly fuller, richer sound experience than a traditional hearing aid could supply.
Approximately 50% less expensive than their competitors’, a pair of hearing aids from Eargo ranges in cost from $1,850 to $2,950. To make the purchase even easier, Eargo has set up payment plans. Depending on which model is chosen, the monthly payments can be as low as $86. Veterans and active military are eligible for a 20% discount.
- These hearing aids do not require a prescription.
- There is no hearing test involved. The staff at Eargo will evaluate the client’s hearing issues and recommend the proper device.
- Their website offers a “do-it-yourself” hearing check.
- Eargo devices are meant for those with slight-to-moderate hearing loss. The devices are intended to make sounds and voices clearer and crisper, but not louder.
- The website has several videos to familiarize a potential client with what they should expect following their purchase.
Eargo hearing aids arrive programmed and ready to use. The box includes a quick-start user guide (in addition to the downloadable 46-page manual which anyone can download). Once received, the user will be put in touch with an Eargo hearing professional to help assure a proper fit, to adjust the sound profiles, and just make sure the customer is happy with their purchase.
Eargo currently has multiple models: The Eargo Max for those at the top-end of moderate hearing loss; and the most advanced model, the Eargo Neo, which provides “technicolor” quality sound, even better than natural hearing.
These lightweight units, unlike those made from conventional rigid plastic, are so comfortable the wearer might forget they’re there. Anyone can request a free pair of non-working hearing aids, regardless of the model, to see how discreet they are as well as how comfortable. Support is free throughout the lifetime of the product and would be available at the Eargo website or through the Eargo App. Eargo hearing aids are designed as small enough that they can be slipped into the ear canal and may be invisible to others.
These devices may be “invisible” to other people because unlike many other hearing aids, Eargo’s fit into the ear canal rather than sitting outside the canal. Additionally, the possibly visible tip body of the device (the opposite end from the detachable, white Flexi Fibers or Palms) is black rather than flesh toned and may well go unnoticed by an observer.
The Flexi Fibers come in 3 different types. Specifically, the Flexi Dome is a larger, domed type used with the Eargo Max to ensure the maximum volume possible; the basic Flexi Fiber type can work for the Eargo Max as well, and is available in two sizes, regular and large. The Neo model requires the Flexi Palms. Eargo’s are designed for day use so must be removed before going to bed or showering.
Unlike conventional hearing aids, the Eargo models amplify sound from wherever you’re directing your attention. Old-fashioned hearing aids tend to pick up sound from behind the wearer, not from in front of them where they’re looking. The manufacturer recommends replacing the Flexi Fibers or Flexi Palms every 30 days or so. Eargo devices all have 4 separate “sound profiles,” each suited to a distinct situation. Whether out on the street, in a restaurant, at a concert, wherever one may be, by tapping twice on your ear one can shift through the 4 settings (sound profiles) to find the one that works for that situation. The hearing aid will remember your setting for future use. Unlike the earlier versions, the Eargo Neo model will also let the wearer further fine-tune their profiles.
There are no batteries involved. Instead, a small portable turbocharger in a sleek case in included. When the case is fully charged, you place your hearing aid(s) in the case and it can power them to last for up to a full week. 100% satisfaction guaranteed. If, within the first 45 days, the user is not thoroughly pleased with the product, return the product. The company will retain a $99 handling fee, but the balance will be refunded. Every Eargo hearing aid, regardless of the model, carries a one-year warranty. If the client’s insurance company requests one, the Eargo staff will provide a client with a thoroughly itemized record of all costs involved in the fitting of the client with their hearing aids.
Eargo accepts the CareCredit Card, even for purchases under $200. Anyone wanting to apply for a card can do so by contacting an Eargo representative. However, Eargo does not handle any insurance company reimbursements. A potential buyer is urged to contact their insurance company to discover what coverage might apply.
For mid-level hearing loss. This model has “Sound Boost” for Improved amplification, with both improved noise reduction and active noise cancellation. $1,850 per pair.
Payment Plan: As low as $86 a month.
Comes with: 2 hearing aids tucked inside charger, each clearly marked with a capital L and R for Left and Right; a micro-fiber cleaning cloth; 2 large Flexi Fiber Domes, 2 large Flexi Fibers, and 6 regular-size Flexi Fibers; a charger; a micro-USB cable for the charger; a USB plug; a cleaning brush.
Provides a higher level of dynamic feedback reduction, active noise cancellation, and full rich sound quality of the models. $2,350 per pair.
Payment Plan: As low as $109 a month.
Comes with: 2 hearing aids tucked inside charger, each clearly marked with a capital L and R for Left and Right; a micro-fiber cleaning cloth; 2 large Flexi Palms. 6 regular-size Flexi Palms; a charger; a micro-USB cable for the charger; a USB plug; a cleaning brush.
Eargo Neo HiFi
Provides the highest level of dynamic feedback reduction, active noise cancellation, and full rich sound quality of the models. $2,950 per pair.
Payment Plan: As low as $111 a month.
Comes with: 2 hearing aids tucked inside charger, each clearly marked with a capital L and R for Left and Right; a micro-fiber cleaning cloth; 2 large Flexi Tetrapalms; 2 regular-size Flexi Tetrapalms; 2 regular-size Flexi Fibers; a charger; a micro-USB cable for the charger; a USB plug; a cleaning brush.
Eargo’s motto is “Crisper. Clearer. Connected.” Their staff of knowledgeable, sympathetic, and licensed professionals are there to guide a client through the selection process and will provide support for the life of the product. The offer of a free, non-functional pair of hearing aids permitting one to get familiar with the look and the feel of them, combined with the informative and friendly videos at the info-rich website, serve to emphasize their determination to be user-friendly and to assist their clients to feel connected to the world around them.
All of this, combined with their innovative product design, lower prices/payment plans, and active military and veteran discounts, is meant to help those who could benefit from hearing aids to realize there is a viable option.