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Identity Theft: How Seniors Can Protect Themselves

The Consumer Financial Protection Bureau reported that financial exploitation of seniors quadrupled between 2013 and 2017. The same report found that older adults lost $34,200 on average due to financial exploitation.

While any age group is susceptible to identity theft, older adults are particularly vulnerable because they often have money saved up, including access to retirement accounts, making them an appealing target for scammers. Often, older people have good credit scores, lucrative investments, and homes in their names.

Identity theft can be a devastating event, both draining your bank accounts and wreaking havoc on your credit score. It can take hundreds of hours to straighten out the damage these schemes can do to your life. Luckily, there are ways to safeguard your finances and accounts. To prevent identity theft, it’s important to understand what it is, why scammers target older people, what information they’re looking for, and how to curtail malicious schemes.

What Can Criminals Do With Personal Information?

Once criminals obtain your personal information, they often use it to drain bank accounts or otherwise obtain goods or services in your name. They may even use personal information to create counterfeit identification. Criminals may use your personal information to:

  • Open a credit card in your name and rack up charges
  • Obtain a loan
  • File a tax return and intercept the refund check
  • Open utility accounts
  • Receive medical treatments using your health insurance
  • Open a bank account
  • Obtain a driver’s license or passport
  • Use airline miles or other perks associated with a credit card
  • Create bogus online accounts
  • Present your information in the event of arrest

What Exactly Is Identity Theft?

Identity theft happens when someone uses your personal information, such as a social security number, credit card number, or address, without permission in order to commit crimes and access your personal financial accounts.

Oftentimes, identity theft starts with a thief obtaining personal information. This personal information is then used as a means to access financial accounts. This information can include the following:

  • Name
  • Date of birth
  • Street address
  • Email address
  • Telephone number
  • Passport or driver’s license number
  • Credit card numbers
  • Social security number
  • Bank account number
  • PIN number
  • Passwords
  • Fingerprints
  • Handwriting samples
  • Vehicle VIN or title number
  • Employment information
  • Medical information
  • Photographic images

Individuals may obtain this information by digging through the trash, stealing from mailboxes, sending email phishing scams to collect information, or capitalizing on major data breaches at corporations like banks or credit reporting agencies.

Pro Tip: If an institution you have an account with reports a data breach, immediately change your passwords to protect your identity.

Identity theft can have dire financial consequences. Fraudsters may use your information to steal money directly from a bank account, open a credit card in your name, and even fill out a tax return for a refund check with your information.

Why Seniors Are Vulnerable to Identity Theft

A UCLA study found that seniors may have diminished “gut” responses to signs of untrustworthiness. Researchers believe this is partially because older adults grew up in a time where trustworthiness was taught as an important value. This value is something that scammers and criminals tend to prey upon.

Seniors may also be isolated or have memory-impairment, which may cause them to be more susceptible to identity theft. Some of these scams may come through phone calls that threaten action from the IRS, which may frighten people into giving up information before they can research a claim or reach out to a loved one for help.

What Can Seniors Do To Prevent Identity Theft?

While identity theft is a real threat, there is much we can do to prevent it from happening. Most precautions can be easily implemented into daily and monthly routines and will go a long way towards protecting your information.

Identity theft protection services provide valuable safeguarding at a cost. For those on a budget, there are a few best practices to protect yourself from identity theft. These services take just a few minutes to enroll in – much less than the average 600 hours it takes to settle accounts and normalize your credit score if your identity is stolen.

How to Build a Safety Net Against Scammers

Protect Important Documents

Keep important documents such as passports, birth certificates, checkbooks, social security cards, and financial information in a secure location, ideally a safe. If you do not want to keep these documents at home, some banks have safes customers may use to store important documents and other valuables.

Be Wary of Emails

Adults over 65 lost $650 million in 2018 from online crime. While the internet is a wonderful tool to stay engaged and connected, it makes people more vulnerable to identity theft. People are not always who they say they are online. Always be suspicious if people reach out urgently requiring personal information or a money transfer. Do not respond immediately and consult a trusted source to verify claims.

Take Caution When Sharing Information

Be careful with what information you share. It’s a sad fact that people are in danger of identity theft not only from strangers online but also from those around them. Especially vulnerable are older adults who rely on neighbors and loved ones for assistance in their homes. Seniors can protect themselves by only sharing personal information when absolutely necessary and only with truly trusted people. If you use social media or dating services, be cautious about how much information you choose to put on your public profiles.

Shred Documents

Shred all unnecessary documentation that includes personal information, especially documentation with your date of birth, social security number, signature, medical information, or legal information. Credit offers that come through the mail should also be shredded. It’s important to shred these documents because if you simply throw them out, criminals can find them in your trash and use the information to begin stealing your identity.

Monitor Bank and Credit Statements

If you are the victim of identity theft, there is a chance somebody has made unauthorized withdrawals from your bank account or made transactions with your credit card. Sometimes your bank will flag suspicious activity and send it to you for confirmation, but this is not always the case. Make sure to carefully go over your bank account and credit card statements each month to make sure you recognize all activities. If you see anything suspicious, contact your bank immediately to report it, and see if you can get the charge reversed.

Be Mindful of Mail

One method of identity theft is stealing mail. Some mail contains sensitive information such as government identification, bank information, tax documentation, and insurance numbers. Make sure your mailbox is secure. You may invest in a home security system to monitor your mail, packages, and property. Be aware of when the mail comes each day so you can collect it promptly. The post office offers a free service that sends daily emails with photographs of the mail you are to receive that day. Sign up to be aware of what mail you’re receiving, so you can report it to the U.S Post Office if it does not come.

How to Spot an Identity Theft Scam

While identity thieves are certainly crafty, there are a few common scams that occur across the country. Here’s how to detect when someone is attempting to steal your personal information.

Identity Theft Over the Phone

Telephone scams or “robocalls” are one of the most prevalent modes of identity theft. Callers obtain your number and call, offering something for free: a vacation, refinancing your mortgage, or elimination of debt, for example. Sometimes these scams even come as threatening messages from the IRS about fabricated back-taxes or a frantic relative that has been kidnapped or needs money. Phone scams can be confusing, irritating, and often frightening, but these tips can help you stay safe:

  • If you have caller ID and receive a phone call from a number you do not recognize, let the call go to voicemail. A legitimate caller will leave a detailed and specific message.
  • Do not be afraid to hang up if someone suspicious asks for financial information.
  • Since the IRS does not demand immediate payment or threaten to involve law enforcement, you can hang up on anyone making such statements.
  • Always check with family members or friends to verify their safety before sending an unknown caller money or information.
  • Some cellular providers such as T-Mobile offer scam protection included or at an additional price, which may help cut down on unwanted calls.

Pro Tip: Be vigilant of phone scammers claiming to be IRS agents. Americans have paid over $54 million as a result of these identity theft schemes.

Door-to-Door Scams

Door-to-door scams often come in the disguise of salespeople or those offering home repair services. Sometimes they offer “wellness checks” or voter registration. To avoid falling prey to this scam, you should:

  • Never let strangers into your home.
  • Do not let these people lure you from your home.
  • Do not give identifying information to a salesperson at your door.
  • Obtain business cards and verify an organization before handing over payment information.
  • Remember that voter registration does not require your social security number.
Vivint Doorbell Camera
Vivint Doorbell Camera

Protecting Your Passwords

It’s important to have a unique and strong password for each online account. A password is useless if it’s a very simple phrase like “123456” or “password.” Periodically change your password for heightened security. A good password includes the following attributes:

  • A mixture of upper and lowercase letters
  • At least one number and symbol
  • 8 to 20 characters in length

Check Your Credit Score

Your credit score may plummet if someone is using your information to rack up unpaid bills. Oftentimes, your bank or credit card will send alerts if your credit score has changed, and services like LifeLock can help monitor bank accounts and credit scores. You may also check your own credit score online with no negative impact. This is known as a “soft” inquiry and is a good way to monitor account information and safeguard your accounts.

Cybersecurity Tips for Seniors

Practicing safety online goes a long way toward preventing identity theft and reducing exposure to online scams and predators. Whether it’s through a computer virus or an online dating site, hackers have intricate ways to separate seniors from their personal information.

Securing Access to Accounts

Two-factor authentication is a security measure requiring two types of credentials for access to your account. After you enter a username and password, the website will then ask you to enter a code sent to either your phone, email, or another device to verify that it is you logging into the account. This is the same kind of strong security an ATM uses when it asks for a card and a PIN number.

You may also use a password manager like LastPass that manages all of your logins for you and generates secure passwords. This is useful for those who have many accounts and don’t want to remember many different passwords; however, there is sometimes a cost for password managers.

Stay Vigilant: Check your online account activity often to make sure you recognize all locations accessing your accounts.

Think Before You Click

A “phishing” scam is an attempt to obtain personal information through email. Oftentimes, these emails contain a link with a request to furnish more information. These emails may be disguised as a short-term loan for a too-good-to-be-true payout or as correspondence from a company you already have an account with. While phishing emails can be sophisticated, they can be avoided. Before you click on a link in any email, make sure to:

  • Hover over the link to see its destination. If the link is long, complicated, and contains a domain you’ve never heard of, do not click on it.
  • Beware of shortened links; this is often a phishing strategy to disguise a link’s destination.
  • Check where the email came from. While it may display as a legitimate company, the sender’s address is likely an unknown domain.
  • Never allow remote access to your PC or download any files advertised in an unknown email.

If you do click on a phishing link, be sure to change your password, conduct a virus scan of your computer, and report the link to FTC.

Check Your Privacy Settings

Scammers often scan social media to find identifying information like photographs, full names, and birth dates. If you use social media like Facebook, Twitter, or Instagram, be sure to set your privacy settings so only friends and family can see your profile. Similar to email phishing scams, strangers may also contact your profile asking for money or other personal information. Never respond to these messages and mark them as “spam” so the service can disable the account.

Use Security Software

Good internet practices do not completely eliminate the possibility of a data breach. Some criminals may attempt to install malware on your computer through websites, email links, and suspicious downloads. Malware includes viruses, trojans, and other malicious software. This software slows down your computer, delivers spam, and allows hackers access to the information stored on your computer. Here are some tips to avoid malware:

  • Download anti-virus software and run computer scans often.
  • Do not click on suspicious links or pop-ups, especially if they prompt you to download something.
  • Do not open email attachments from people you do not know.

Public Computers and Wi-Fi Networks

Technology for Seniors

Anytime you use a public computer, make sure to log out of all of your accounts. Even if you’re on your own device, be aware of any public Wi-Fi network. This kind of network is inherently insecure, especially if there is no password or log-in screen. Some scammers will set up fake Wi-Fi accounts similar to the name of a nearby coffee shop or hotel to lure people into connecting to the network, and subsequently, they’ll access your connected device and steal personal information.

Check with an employee before accessing a Wi-Fi network to verify you’re logging into their official network. Additionally, you should be cautious about logging into email, social media, or financial accounts on a public computer or network, logging out of all your accounts when you’re finished.

Recap

While identity thieves can strike from a variety of angles, you have just as many defenses at your disposal. By keeping your online accounts secure, screening telephone calls, shredding mail, and employing safe cybersecurity practices, you can ensure your identity and finances will be safe and sound.

Frequently Asked Questions

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