Miracle-Ear vs. Phonak
After thoroughly evaluating both brands, we found that Phonak hearing aids generally provide more advanced technology and direct Bluetooth streaming capabilities for various devices. Miracle-Ear’s primary advantages are lifetime service, personalized care, and an extensive network of more than 1,500 locations nationwide. As a prescription hearing aid brand, Miracle-Ear devices typically cost between $1,000 and $4,000 per device, while Phonak aids range from $1,000 to $3,750 per hearing aid. Both require professional fittings.
Overall, both brands provide quality hearing solutions for different types of users. Your ideal choice will depend on your hearing loss severity, technological needs, budget, and preference for ongoing service versus cutting-edge connectivity features.
Key Findings
- Phonak hearing aids offer superior connectivity features with their Lumity and Infinio platforms, which provide exceptional sound processing capabilities and direct Bluetooth streaming to any smartphone.
- Miracle-Ear excels in customer service, and lifetime care — including regular cleanings, adjustments, and annual hearing tests — is included in the initial purchase price.
- Both brands require professional fitting and purchasing through licensed hearing health care providers with numerous locations nationwide.
- Miracle-Ear offers a more generous warranty (three years on most models) compared to Phonak’s variable warranty periods, which are determined by providers.
FYI: Miracle-Ear and Phonak are both premium hearing aid brands with distinctive strengths. For more affordable alternatives starting at $297 per pair, check our guide to this year’s best hearing aids overall or our Phonak vs. Eargo comparison for another popular option.
Miracle-Ear vs. Phonak
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| Editor's Ratings | ||
| Price Range | $2,000-$8,000 per pair | $2,000-$7,500 per pair |
| Style | BTE, RIC, ITC, IIC, CIC | BTE, RIC, ITE, CIC, Lyric (extended wear) |
| Bluetooth Streaming | Limited (model dependent) | Yes (most models) |
| Battery Type | Rechargeable or disposable | Rechargeable or disposable |
| Warranty | 3 years (most models) | 1-4 years (varies by provider) |
| Trial Period | 30 days | Varies by provider (typically 30-60 days) |
| Remote Support | Available through app | Available through app |
| App Control | Yes | Yes |
| Purchase Method | Through Miracle-Ear centers | Through licensed hearing professionals |
| Hearing Loss Range | Mild to profound | Mild to profound |
| Number of Locations | 1,500+ | N/A |
| Contact | ||
| Website | View Pricing Links to ZipHearing.com |
Miracle-Ear Hearing Aids Overview
Founded in 1948 by a World War II veteran, Miracle-Ear is one of the most-recognized hearing aid brands in the United States. With more than 1,500 locations nationwide, they provide exceptional accessibility for users seeking in-person support. Miracle-Ear’s approach centers on providing quality hearing devices and comprehensive, lifetime care for their customers.
The current Miracle-Ear lineup includes various models categorized by their primary features: Miracle-EarMINI (discreet), Miracle-EarEASY (affordable), Miracle-EarCONNECT (Bluetooth), and Miracle-EarENERGY (rechargeable). During our testing, we were particularly impressed with their rechargeable options, which provide up to 24 hours of use on a single charge, ideal for active seniors who need reliable hearing aids.
One of Miracle-Ear’s standout advantages is the company’s commitment to ongoing support. Each purchase includes lifetime service at any Miracle-Ear location, encompassing cleanings, adjustments, and annual hearing tests at no additional cost. This “high-touch” approach mainly benefits seniors who appreciate face-to-face assistance and regular maintenance of their hearing devices.
It’s important to note that Miracle-Ear partners with the “big five” manufacturers to produce their hearing aids, ensuring that customers receive technologically advanced devices along with Miracle-Ear’s renowned customer service. Their hearing aids cover the full spectrum of mild-to-profound hearing loss, with options for rechargeable batteries, Bluetooth connectivity, and smartphone app controls.
Phonak Hearing Aids Overview
Phonak has been at the forefront of hearing aid innovation since the 1970s, when they created the first behind-the-ear hearing aid. That development revolutionized the industry by doing away with body-worn devices with long wires. Today, Phonak offers a comprehensive range of hearing aid styles addressing various hearing needs, including solutions for single-sided hearing loss and tinnitus.
Their current lineup features cutting-edge platforms like Lumity and Infinio, which deliver exceptional sound quality and connectivity options. Phonak was the first to offer connectivity via Bluetooth to any cell phone, not just smartphones. That allowed users to stream calls, music, podcasts, and other audio content hands-free from Bluetooth-compatible devices without being restricted to specific phone brands.
Phonak’s product range includes a variety of styles, such as Audeo (receiver-in-canal), Naída (behind-the-ear for severe-to-profound hearing loss), Virto (custom in-the-ear), CROS (for single-sided hearing), and Lyric (long-term wear). The Lyric model is unique, offering a completely invisible solution that can be worn continuously for months without removal. One study finds that these “extended wear” hearing aids are better than daily wear devices in terms of adherence and one’s self-image.
When we tested Phonak’s latest models, we were particularly impressed by their adaptive AutoSense OS technology, which automatically adjusts to different listening environments. The sound clarity in challenging environments like restaurants or outdoor settings was noticeably superior to many competing brands.
Phonak hearing aids are only available through licensed hearing health care professionals, requiring a proper hearing evaluation and professional fitting. While this approach ensures personalized care tailored to specific hearing needs, it generally costs more than over-the-counter alternatives.
To learn more about our experience with these devices, read our full review of Phonak hearing aids or our detailed Eargo hearing aids review for an over-the-counter alternative.
Performance Comparison
Both Miracle-Ear and Phonak deliver quality sound experiences, though each has different strengths. During our testing in various environments, we observed several key differences in performance.
Both brands performed exceptionally well in quiet home environments. Phonak’s advanced models with Lumity and Infinio technology provided slightly better clarity and natural sound reproduction, especially for music listening. Their directional microphone technology creates a comprehensive soundscape that closely mimics natural hearing. Miracle-Ear devices delivered clear sound quality with natural voice reproduction, which was particularly impressive in their smaller custom-fit models.
Phonak demonstrated a technical advantage during our testing in complex listening environments such as restaurants or crowded venues. Their Ultra Focus mode and sophisticated noise reduction technology effectively isolated conversations from background noise. When we tested both brands in a crowded coffee shop, Phonak’s speech enhancement features allowed us to clearly understand conversation partners even amid significant ambient noise. Miracle-Ear’s performance in these challenging environments was good but showed more limitations in distinguishing speech amid significant background noise. If you specifically struggle with hearing in noisy environments, check out our guide to the best hearing aids for background noise.
In outdoor settings, we found that Miracle-Ear’s completely in-canal designs performed particularly well in windy conditions, with minimal wind interference. Phonak’s behind-the-ear models were more susceptible to wind noise, though their advanced models incorporate wind-noise reduction technology that helped mitigate this issue during our outdoor walking tests.
Battery performance varied between brands. Phonak’s rechargeable models consistently delivered excellent longevity in our usage tests, with some lasting up to 30 hours on a single charge. Miracle-Ear’s rechargeable options averaged 16 to 24 hours per charge, with their portable charging case adding convenience for on-the-go power replenishment.
For users with more severe hearing loss, both brands offer powerful solutions. Phonak’s Naída models are specifically engineered to address severe-to-profound hearing loss with powerful sound amplification, and they’re even compatible with cochlear implants. Miracle-Ear also offers BTE models suitable for profound hearing loss, although our testing suggested Phonak had a slight edge in power and clarity for the most severe cases.
>> Read More: The Best Hearing Aids for Severe Hearing Loss
Features Comparison
Miracle-Ear and Phonak incorporate advanced audio processing technologies, but their feature sets differ in several ways.
Phonak offers an extensive array of technological innovations across their product lineup. Their latest platforms feature all-access directionality combined with Ultra Focus settings that enhance speech recognition in complex audio environments. Most Phonak devices incorporate wireless connectivity for direct audio transmission from compatible devices, including smartphones and remote microphones. The myPhonak app gives users detailed control over their hearing experience, enabling customized audio profiles for different locations and the ability to receive remote fine-tuning from hearing professionals.
We found Phonak’s ecosystem of supplementary devices particularly extensive during our testing. It includes the TV Streamer for television audio, the Phone Clip+ for mobile communications, various Roger microphone options for challenging listening situations, and physical remote controllers for those preferring tactile adjustments. These accessories substantially expand functionality across various acoustic scenarios and would be particularly useful for people who don’t own a smartphone.
Miracle-Ear offers a similarly robust feature set with some key differences. Their smartphone app allows users to adjust volume and settings with a few taps, find lost hearing aids, and schedule appointments at local hearing centers. We found their Audio Clip accessory particularly useful during testing, as it functioned as a combination remote microphone and Bluetooth rebroadcaster. The portable charger for their rechargeable models was also impressive, holding several charges and providing excellent convenience for travelers.
One area where we noticed Miracle-Ear lagged slightly behind Phonak was in direct Bluetooth streaming capabilities. While Phonak offers this feature in most models, Miracle-Ear’s Bluetooth functionality is more limited and model-dependent. During our testing, this made Phonak notably more convenient for streaming phone calls, music, and other audio content directly to the hearing aids.
Both manufacturers provide tinnitus relief options. Phonak incorporates specific tinnitus management functionality in select models, while Miracle-Ear’s audio enhancement capabilities may help alleviate tinnitus discomfort. According to recent research, approximately 24 percent of older adults experience tinnitus, making these features essential considerations for many users.
Pricing Comparison
Miracle-Ear hearing aids typically range from $1,000 to $4,000 per device, totaling $2,000 to $8,000 per pair. Phonak hearing aids are priced similarly, ranging from approximately $1,000 to $3,750 per device or $2,000 to $7,500 per pair.
Both brands’ pricing varies significantly depending on the provider, location, included services and specific model selected. During our research, we found that Miracle-Ear’s pricing was more consistent across locations, while Phonak’s pricing showed more variation between different providers.
It’s important to note that while both brands’ pricing appears high compared to over-the-counter options, the cost typically includes professional services, fitting, and ongoing support. In Miracle-Ear’s case, the price includes lifetime service at any of their more than 1,500 locations, encompassing regular cleanings, adjustments, and annual hearing tests.
When considering value, Miracle-Ear’s included lifetime service represents significant long-term value, particularly for users who anticipate needing regular adjustments or support. Phonak, meanwhile, offers slightly more advanced technology in many models, potentially justifying their similar price point for technology-focused users.
Both companies offer financing options for those with limited budgets, and Miracle-Ear provides financial assistance through the Miracle-Ear Foundation for qualified individuals. According to the National Institute on Deafness and Other Communication Disorders, approximately 28.8 million adults in the United States could benefit from hearing aids, yet many cite cost as a barrier to adoption. Because of this, we appreciate when brands offer financing plans.
>> Read More: The Best Affordable Hearing Aids
Warranties Comparison
Warranty coverage represents a significant difference between these two brands. Miracle-Ear offers a standardized three-year warranty on most of their hearing aid models, which is among the most generous in the industry. This warranty covers repairs at no extra charge and typically includes one-time loss coverage (with replacement fees varying by model).
Phonak warranty terms vary depending on the hearing health care provider. Typically, Phonak hearing aids come with a manufacturer’s warranty of one to four years, covering defects in materials and workmanship. Some providers may offer extended warranty options for an additional cost.
Based on our research and conversations with providers of both brands, we found that Miracle-Ear’s standardized warranty provides users with more consistency and peace of mind. Since Phonak’s warranty terms depend on the provider, warranty coverage can vary significantly between locations.
Both companies’ warranties generally require in-person visits for service, but Miracle-Ear has the advantage of accepting warranty claims at any of their locations nationwide. This makes warranty service particularly convenient for Miracle-Ear users who travel or relocate.
During our discussions with hearing care professionals, we learned that extended warranties are available for both brands at an additional cost. These typically extend coverage for one to two years beyond the standard warranty period. This can be valuable for users who plan to keep their hearing aids for many years, as repair costs for out-of-warranty devices can be substantial.
Customer Support Comparison
The primary difference in customer support between Miracle-Ear and Phonak is the contrast between Miracle-Ear’s direct service model and Phonak’s provider-based support system.
Miracle-Ear’s customer support is primarily delivered through their nationwide network of dedicated hearing centers. This approach provides personalized, face-to-face support from professionals who are specifically trained in Miracle-Ear products. When we visited several Miracle-Ear locations, we were impressed by the consistent level of service and the staff’s detailed knowledge of their product line.
A standout feature of Miracle-Ear’s service model is the inclusion of lifetime support with every hearing aid purchase. This includes regular cleanings, adjustments, and annual hearing tests at no additional cost for the life of the device. During our research, many users cited this ongoing support as a key factor in their satisfaction with Miracle-Ear.
Phonak’s customer support, meanwhile, is mainly delivered through the independent hearing health care professional who fits your devices. This approach provides personalized, face-to-face support from a professional knowledgeable about your specific hearing profile. The quality of this support can vary between providers, but it generally includes regular in-person appointments for cleaning, maintenance, and programming adjustments.
Both companies offer remote support options through their respective smartphone apps. Phonak’s myPhonak app allows users to receive remote adjustments from their hearing care provider without requiring an in-person visit. Miracle-Ear’s app similarly enables remote support and adjustments. We found both apps intuitive and useful during our testing, though Phonak’s remote adjustment features were slightly more comprehensive. For a comparison of other brands with strong remote support options, see our Jabra vs. Eargo comparison.
Miracle-Ear’s lifetime service model offers distinct advantages for users who value consistency and guaranteed ongoing support. Phonak’s provider-based model may be preferable for those who have established relationships with independent audiologists.
>> Read More: Guide to Hearing Aid Maintenance
Bottom Line
Our thorough evaluation suggests Miracle-Ear and Phonak represent two distinct approaches to premium hearing enhancement, each with their own advantages:
Phonak might be your ideal match if:
- You prioritize cutting-edge connectivity features, especially direct Bluetooth streaming capabilities.
- You value advanced sound processing technology for complex listening environments.
- You have an established relationship with an audiologist who offers Phonak products.
- Your hearing profile includes specialized concerns such as single-sided deafness or severe tinnitus.
- You would benefit from Phonak’s extensive lineup of supplementary accessories like the Roger system.
Miracle-Ear could be the better solution if:
- You value guaranteed lifetime service and support included in your purchase.
- You prefer access to consistent service at 1,500+ locations nationwide.
- You appreciate a standardized three-year warranty regardless of model chosen.
- You want the security of knowing adjustments, cleanings, and annual hearing tests are included at no extra cost.
- You plan to keep your hearing aids for many years and want ongoing support.
Frequently Asked Questions
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Does Miracle-Ear or Phonak offer better value for money?
For users who value the lifetime service and support included in their purchase, Miracle-Ear typically offers better long-term value. Despite the brands’ similar prices, Phonak may provide better value for users who prioritize cutting-edge technology and connectivity features.
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Can I stream music with Miracle-Ear and Phonak?
Most Phonak models offer direct Bluetooth streaming capabilities for smartphone audio and other devices. Miracle-Ear’s Bluetooth streaming capabilities are more limited and model-dependent, with only select models supporting this feature.
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Which brand is better for first-time hearing aid users?
For first-time users who value guidance and ongoing support, Miracle-Ear’s lifetime service model provides excellent hand-holding through the adjustment process. First-time users who prioritize technology features might prefer Phonak, especially if they already have a trusted audiologist.
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Do I need to see an audiologist to purchase either brand?
Both Miracle-Ear and Phonak hearing aids require professional fitting and are only available through licensed providers. Neither brand offers direct-to-consumer or over-the-counter options.
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Which brand offers better options for severe hearing loss?
Both brands offer solutions for severe-to-profound hearing loss. Phonak’s Naída models are designed for these hearing profiles and are compatible with cochlear implants. Miracle-Ear also offers BTE models suitable for profound hearing loss, although based on our testing, Phonak has a slight edge in this category.
