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July 1, 2024
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One of the most popular nationwide home care providers, Home Helpers can help older adults safely age in place. The company’s certified caregivers and skilled nurses even provide wellness calls to check in on clients throughout the week, offering a level of care seldom seen with other home care agencies.
By taking the time to understand the needs of each patient, Home Helpers can craft a solution that works not only for patients, but also for their families.
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Home Helpers Pros and Cons
Pros
- 24-hour monitoring: Home Helpers offers 24-hour monitoring services through the use of Direct Link medical alert systems.
- Highly qualified caregivers: Home Helpers employs qualified and compassionate caregivers who are background checked, extensively trained, and insured. Home Helpers also uses a matching process to pair each client with the right caregiver.
- Wellness calls: In addition to the actual home care services, Home Helpers caregivers can facilitate check-in calls to help seniors feel less isolated. On these calls, a caregiver can provide meal, medication, and exercise reminders.
- Financial assistance for veterans: Through Veterans Care Coordination and Patriot Angels, Home Helpers makes it easier for veterans to find and pay for the right type of home care for their needs.
- Alzheimer’s and dementia home care: Home Helpers offers personalized care for older adults with Alzheimer’s or dementia. These caregivers are highly skilled and certified in Alzheimer’s care through the company’s partnership with the National Certification Board for Alzheimer and Aging Care.
Cons
- Limited home health options: Some Home Helpers locations offer hospice care support and recuperative care, but those options are not available at every franchise.
Care.com connects families with local qualified caregivers.
Home Helpers Review
Background
Founded in Ohio in 1997, Home Helpers has expanded to over a hundred locations in 40 states. Through its team of compassionate caregivers, the company’s goal is to provide care that allows older adults to live independently and comfortably in their homes. In addition to caring for seniors, Home Helpers also offers services for new mothers, working parents, and individuals who need recuperative care.
Services
Home Helpers services include personal care, companion care, stroke recovery care, wellness calls, 24-hour shift care, live-in care, respite care, and specialized services for people with Alzheimer’s and dementia.
- Live-in care: If needed, caregivers can reside in your home and provide additional assistance throughout the day. Home Helpers can also provide 24-hour shift care, in which you will see multiple caregivers throughout the day without any gaps in care coverage.
- Nutrition and well-being: Home Helpers caregivers are committed to making sure you follow a healthy, balanced diet. In addition to providing companionship, they can prepare nutritious meals.
- Wellness calls: Caregivers provide additional companionship through daily or weekly wellness calls. This accountability service is great for checking in on your health and wellness.
- Support for stroke recovery: Caregivers from Home Helpers can offer support if you’re recovering from a stroke. By creating a personalized care plan, they help you reach ideal recovery outcomes.
Customer Experience
Each Home Helpers franchise is independently owned and operated, so your experience and prices may vary from ours. That said, here’s what we experienced:
- Home Helpers services cost between $25 and $30 per hour.
- Caregiver visits must be at least two hours long.
- All caregivers are thoroughly background checked.
- Home Helpers tries to keep you with the same caregiver, but it’s not always possible, particularly if you have only one or two visits per week.
Overall, I was pleased with the service I received from Home Helpers. Its call agents were friendly and knowledgeable, assuring me they could quickly dispatch a caregiver after an initial in-home visit.
Third-Party Reviews
Based on our research into others’ experiences with Home Helpers, it seems most clients appreciate the compassion and expertise of the company’s caregivers. In particular, reviewers praised the kindness of Home Helpers caregivers.
“Our family was fortunate to find Home Helpers in Easton, Pennsylvania. The caregivers were skilled and compassionate, and provided peace of mind in my father-in-law’s final days. We are so grateful to Brian and Vicki for their extraordinary help.” —Easton, Pennsylvania
“I highly recommend Home Helpers if you or your loved one requires caregiving. Due to my wife’s illness and my inability to care for her on a 24-hour basis, Home Helpers was recommended by her primary physician. … The caregivers they scheduled were all wonderfully dedicated and caring people. We settled on two ladies who assisted my wife eight hours each day. They brought a smile to her face each morning when they arrived and sadness when they departed. They were thoughtful, courteous, very caring, and all-around good people. We adopted them into our family.” —Frank H., Thousand Oaks, California
“They take care of my walker and open the door for me. They are there for me all the time. I like that the people are very nice and prompt. I have not had any problems at all.” —Garden City, Idaho
Cost and Pricing
The cost of Home Helpers’ services will vary by location, but, after contacting several facilities across the country, I found that the company’s services cost between $25 and $30 per hour. The price may vary depending on the type of care needed, with home health services costing more.
According to Genworth, the national average rate for home care is $26 per hour, so Home Helpers costs slightly more. If you want to find more accurate pricing in your area, then you should contact your local Home Helpers office.
Areas Served
Headquartered in Blue Ash, Ohio, Home Helpers is located in 39 states throughout the U.S., as well as Washington, D.C. To find a Home Helpers near you, visit the Locations page on the company’s website and enter your ZIP code. Home Care Helpers currently has local offices in the following states:
- Alabama
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Iowa
- Kentucky
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Utah
- Virginia
- Washington
- Washington, D.C.
- West Virginia
- Wisconsin
To learn more about home care — and our favorite home care agencies — check out our guides.
Frequently Asked Questions
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How much does Home Helpers cost?
Cost will vary by location, but we found that Home Helpers costs between $25 and $30 per hour.
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Does Home Helpers require a minimum commitment?
Home Helpers requires that each care visit be at least two hours long. It doesn’t require weekly minimums.
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How can I find Home Helpers?
You can find a Home Helpers office near you by calling 800-990-9750 or visiting the Locations page on the company’s website.