Visiting Angels Home Care: Reviews and Costs in 2025

Visiting Angels Pros and Cons

Visiting Angels Review

Background

In 1998, Jeffrey Johnson founded Visiting Angels to help seniors comfortably age in place in the comfort of their own homes instead of transitioning to care facilities such as nursing homes or assisted living. Since then, the company has grown into one of the largest providers of in-home care, with over 600 franchises operating nationwide as well as in the United Kingdom, Korea, Mexico, and Canada.

Services

Visiting Angels offers a variety of nonmedical home care services, including meal prep, companionship, medication management, transportation, grooming, and personal hygiene assistance. This is in addition to the specialized care they provide for clients with dementia and Alzheimer’s.

• Companion care: Caregivers can provide custodial services such as grocery shopping, picking up medications, and light housekeeping. Companionship activities might include watching TV or playing card games.
• Personal care: Visiting Angels offers a full range of personal care services, including grooming, bathing, and mobility assistance.
• Specialized home care: Visiting Angels offers specialized home care services for people with Alzheimer’s, dementia, or other chronic conditions that may require a more personalized home care plan. Visiting Angels’ caregivers can offer wandering-prevention support, assistance with bathing and toileting, meal planning, and transportation services.
• Respite care: Visiting Angels can provide respite care to help family caregivers avoid burnout. The company can step in to provide home care services to your loved ones while you rest and recharge.

Customer Experience

Each Visiting Angels location is independently owned and operated, so your experience and prices may vary. In our test calls with Visiting Angels, we learned the following:

• Visiting Angels’ care costs fall within a $26-to-$44 an hour range.
• Every location we’ve dealt with has per-shift and per-week minimums.
• Some locations require at least 12 hours, 20 hours, or two days per week.
• Shifts need to be at least four hours long, typically.
• Locations base pricing on different factors, such as shift length, level of care needed, and number of visits per week.

Visiting Angels’ customer service was prompt and friendly, and we were not pushed to pay for additional services we didn’t need. Instead, Visiting Angels tried to assess our actual needs.

Third-Party Reviews

Visiting Angels is a franchise, and as with any franchise, the quality of the service will differ by location. That being said, on more general review websites like Trustpilot1 and Consumer Affairs,2 the company did not fare well, with ratings of only 2.8 and 1.9 out of five stars, respectively. In contrast, the company’s headquarters in Bryn Mawr, Pennsylvania, earned 4.7 out of five stars on Google based on nearly 370 reviews. Let’s see what real customers had to say:

“Our family’s experience with Richard and visiting Angels was nothing short of miraculous. Due to the nature of how fast we needed help, no company except Visiting Angels returned our calls.  He was very considerate and compassionate as he was able to organize and fulfill every single request that we had, of which there were many.  You can tell it’s not about the money but about the service and care of your loved one, and in these types of situations, there is nothing better than that. I would recommend visiting Angels anytime to anybody to care for their loved one.”- Bryn Mawr, Pennsylvania

“We had a horrible experience with Visiting Angels. They do not help to clean up clients. I was taking care of my husband’s Aunt. I was 65 years old and his aunt was 70. My husband had surgery so he was unable to help me. I needed help changing her and rolling her. I am disabled myself with [bad] back and knees. The aide would go to sleep when she came. It was daytime. I reported that she was sleeping. Her boss just brushed it off and nothing was done to her. I would not recommend Visiting Angels.”- Urbana, Ohio

“Dad’s V. A. Sharon, is the best. She goes above & beyond, she gives him manicures, makes sure his needs are taken care of, goes shopping for him, she keeps me informed & sends pics to me. God has blessed us with Sharon.”- Concord, North Carolina

Before you book Visiting Angels, check out the online reviews of your nearest location on Yelp, Google, and the Better Business Bureau.

Cost and Pricing

Visiting Angels is owned and operated independently, so each location differs in terms of pricing and minimums. In Philadelphia, for example, there is a four-hour minimum per shift and a two-day minimum per week. Each hour costs $36, which is a bit higher than the state’s median cost of home health care, which is $31, based on data from Genworth.3

In Delray Beach, Florida, our clients booked one of two types of visits. The first type of visit,  more consistent care, required a 20-hour minimum per week and a four-hour minimum per shift for $26 to $28 an hour. With this amount of care, the clients were sent the same caregivers consistently. However, for people who do not need as much care and are flexible on time, they booked what Visiting Angels calls “Angel Visits.” With these visits, there was only a per-shift minimum of two hours, with two to three visits per week. However, these visits are not scheduled at specific times; clients could only specify if they wanted help in the morning, afternoon, or at night. Plus, the hourly cost was high: $35 to $40 an hour. Given that the median in Florida is $30, we only recommend Visiting Angels if you need at least 20 hours of care per week.

Finally, a location in Scottsdale, Arizona, charged from $40 to $44 an hour, based on the level of care needed. This location had a per-shift minimum of four hours and a per-week minimum of 12 hours. These prices are much higher than the state’s median of $36 an hour.

Areas Served

Headquartered in Pennsylvania, Visiting Angels provides in-home caregiving services across over 600 offices in all 50 states plus Washington, D.C. Each location is independently owned and operated. To find a location near you, type in your ZIP code on the Visiting Angels website,4 or call 800-365-4189. If you need service in Connecticut, you’ll see contact information for Visiting Angels’ Connecticut locations.5 Visiting Angels also has international locations in Mexico, Canada, Korea, and the United Kingdom.

Methodology

Looking for a home health aide isn’t the same as choosing a landline or internet service provider — it’s much more personal. Here are some things to look for as you choose a service:

• Type of home care service: You may want a nurse if the patient needs medical care, but a home health aide might be more appropriate if you only need help with activities of daily living (ADLs). A home health aide will cost less as well, but aides lack the medical knowledge and skills of RNs (registered nurses), licensed practical nurses, or certified nursing assistants.
• Services offered: While some services only offer help with ADLs — such as grooming and bathing, light housework, transportation, meal prep, and companionship — others offer more specialized care such as feeding tubes, catheters, and medications. Make sure the service can meet the patient’s needs.
• Minimums per shift and per week: While some companies have no minimum number of hours per shift or per week, many require shift lengths of at least four hours, and some require minimums of 20 hours per week. This is a great question to ask when you call a facility, because you only want to pay for the hours you actually need.
• Costs: When it comes to home care, cheaper isn’t necessarily better. As per Genworth, the 2024 median cost for a home health aide was $34 an hour, but costs will be higher if caregivers have more medical training.
• Payment options: Many people cannot pay out-of-pocket for a home health aide and may have to use long-term care insurance, Veterans Affairs benefits, workers compensation, or health insurance like Medicare or Medicaid. However, not all home care services bill through insurance. Ask what your payment options are in your initial screening call.
• Availability: Since most home care services are franchised, they have specific areas they can and can’t serve. Make sure to provide your ZIP code to make sure the franchise you contacted offers services in your area.
• Third-party customer reviews: Finally, check customer reviews on third-party websites like Trustpilot, Consumer Affairs, Yelp, and Google. When hiring a home care provider, you want to make sure other customers had good experiences.