Home Instead Senior Care Review
Established in response to the minimal care options available to their family’s matriarch, Paul and Lori Hogan established Home Instead in 1994, hoping to change the way people experience aging through compassionate and high-quality caregiving.
Based in Omaha, Home Instead now has over 1,200 offices in 14 countries, where it employs more than 90,000 caregivers.
Home Instead organizes its services into ten categories: personal, home help, Alzheimer’s and dementia, chronic illness (i.e., diabetes or arthritis), nurse-directed, hospice, transitional or post-op/rehab, transportation, companionship, and respite care. Not every Home Instead location offers all of these, but in our experience, several locations nearby did.
- Personal care: Caregivers help older adults maintain their independence and dignity by assisting with activities of daily living such as bathing, grooming, dressing, toileting, transferring, and medication adherence.
- Chronic condition care: Home Instead provides personalized care that aids seniors who have chronic health conditions. For example, a caregiver providing assistance for someone with arthritis may assist with mobility, opening jars, completing doctor-approved exercises, or performing household chores.
- Hospice support: Home Instead can fill the gaps between hospice workers or even provide 24/7 support for those on hospice care, allowing their loved ones to focus on enjoying valuable time with them. These services frequently include personal care, linen changes, medication management, companionship, overnight services, comfort management, emotional support, and respite care.
With each Home Instead being independently owned and operated, each franchise will have different prices, services, and, of course, personnel. In our test calls with California locations, this is what we learned:
- Care was available quickly, with a caregiver being able to start within days of a free in-person consultation.
- Caregiver visits must be a minimum of four hours in length, and the total weekly hours must be 12 or greater.
- For general personal care, we were quoted between $31 and $40 per hour for care in California. Oakland had lower costs while San Francisco had higher costs.
- Overall, Home Instead’s costs are slightly higher than the state average.
- Long-term care insurance and worker’s comp are often accepted with Home Instead.
Billing occurs every two weeks, and it can be paid through cash, credit, or ACH.
Among the contacted reps from Home Instead, we were impressed by their compassion and knowledge. They displayed a thorough understanding of home care needs and offered to promptly schedule an in-home consultation.
Everyone has a different experience with home care agencies. Even different franchises of the same company may provide significantly different levels of quality, and sometimes a single franchise location’s service looks quite different from another’s based on which caregiver is assigned to your loved one. Here’s what we found online.
“The caregivers, the staff, and the owner of Home Instead Senior Care San Francisco are amazing. This team did a wonderful job taking care of my dad. They were all very kind, warm, and professional. They often went above and beyond the call of duty. They made Dad feel special, and they gave us peace of mind. Their communication was great as they listened well, and they were flexible as our needs evolved. I highly recommend them.” – San Francisco, CA
“If they would show up for their shift, it would be helpful. No call, no show 2x. Anywhere else you would have been fired. No communication between the caregivers’ end of shift and the start of the new shift. And it would also be helpful if they answered the phone. Beware.”– Frankfort, KY
“Our mother was in need of care, and we were having a difficult time finding the best care possible for her. Happily, we found Home Instead Senior Care. We did not want, nor did our mother want, to spend her final years in a nursing home … We are forever grateful to the entire team for making my mother’s final days a peaceful experience.” – Chicago, IL
Based on online reviews, most Home Instead customers considered their caregivers the most positive part of their experience with the company, frequently describing them as “supportive,” “nurturing,” “helpful,” “friendly,” “responsible,” and “attentive.” Furthermore, it was not uncommon to see individuals, who used services more long term, sharing that Home Instead caregivers became “like family.”
Although many customers also shared favorable experiences with logistics, sales, and office personnel, others noted persistent problems with scheduling. For example, some franchises became known for having too few caregivers to provide the number of hours the client paid for. Despite these disappointing cases, customers generally rated Home Instead between 3.5 and 5 out of 5 across Facebook, Yelp, and Google.