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MobileHelp vs Life Alert

Our experts put these two alert systems head-to-head. Both offer quality service and durable devices. But see which one gets our pick.

Side-by-side comparison:

Side-by-side comparison: MobileHelp logo Life Alert Logo
Editor's Rating
4.7 / 5 stars
3 / 5 stars
Company
Reputation
4.9 / 5
3.7 / 5
Costs
Price Range$19.95 - $37.95$49.95 - $89.95/mo
Upfront CostsNoYes - varies
Contract RequiredNoYes
Return PolicyStandardStrict
Product
Product OptionsLandline & cellular in-home, mobile+GPS, smartwatchLandline & cellular in-home, mobile + GPS
Battery Life24 hours10 years
In-home Ranges600 ft800 ft
Water-safe OptionsYesYes
Add-Ons
Fall DetectionYesNo
GPSYesYes
Smart Watch$349.95 + $24.95/moNo
Spouse Monitoring$2/mo$49/ one time fee
Contact
Phone Number*800-908-4952

*We recommend calling because representatives can sometimes offer special deals or pricing. We make every effort to provide and maintain accurate information on our site. However, the businesses reviewed on our site may periodically change their pricing, equipment, and packages and there may be a lag between the time they make such changes and the time we become aware of such changes. If you identify any outdated or inaccurate information, please contact us here.

Editors Recommendation

Generally, we recommend MobileHelp over Life Alert for their innovative, high-tech equipment with no hidden fees. MobileHelp also offers optional fall detection and the first medical alert smartwatch, while Life Alert offers neither feature. However, if you are needing installation on your medical alert device, Life Alert does come with (for a fee) installation for new customers.

MobileHelp and Life Alert are proven to be effective at helping seniors live independently for as long as possible. While Life Alert provides a more professional level of service requiring both a contract and professional installation, MobileHelp counters with medication alerts and affordable prices for packages and devices that are both reliable and designed to suit most subscriber's needs.

MobileHelp vs Life Alert Differences

The main differences between MobileHelp and Life Alert have to do with contracts, installation and the equipment they provide. MobileHelp designs and manufactures all of its own equipment. Life Alert is known for its nationwide coverage, but MobileHelp is limited to AT&T's service area. Life Alert is also much more expensive than MobileHelp, but prices can be discounted if you choose to pay for your service by the year. Another major difference is that MobileHelp doesn't charge for its equipment.

Life Alert vs MobileHelp Similarities

MobileHelp and Life Alert offer similar devices that are both waterproof and extremely durable. Two-way communication is available with certain devices. Neither company offers a senior discount, but both offer advanced payment discounts if you pay for the entire year in advance. Both companies offer GPS-mobile tracking with certain devices that allows added protection when you are away from home.

Features

MobileHelp is a 100% wireless system that uses AT&T cellular for emergency connectivity. Equipment is GPS-enabled and has a range of over 1000 feet within the home and approximately 600 feet when you venture outside. MobileHelp is one of the few medical alert systems that offers medication reminders. This is an excellent feature for subscribers who have issues with memory loss.

Life Alert's primary features include their waterproof medical alert pendant and a cell phone. Both devices are effective and offer 24/7 monitoring whether you are at home or away. They also offer a mobile feature. Fall detection, home intrusion protection, and mobile emergencies are all covered when the more advanced package options are chosen.

Systems & Devices

MobileHelp offers a SmartWatch, wearable pendants, wristbands, a stationary base unit, and a mobile base unit. All of their devices are manufactured in-house. They are waterproof and offer two-way communication. Base stations have a range of approximately 600 feet. Mobile devices have a range of approximately 350 feet. Batteries can last up to five years with new batteries being sent every three years. The system offers up to 30 hours of battery backup. All of MobileHelp's equipment is UL Certified and registered with the FDA.

Life Alert's base station is the only piece of their equipment that offers two-way communication. All of the equipment they offer is waterproof. This includes the pendants, wristbands, and shower buttons. In addition to their more traditional medical alert devices, they offer a cell phone and app for added protection while you are away from home. All of Life Alert's equipment is UL Certified. In most situations, devices have up to an 800-foot range away from the base unit. Battery life can range from seven to ten years per their website with a 72 hour backup time.

Costs & Contracts

MobileHelp does not require a contract. Instead, they require a service agreement with a 30-day risk-free trial. MobileHelp offers four primary package options if paid on a month-to-month basis. They include The Classic/At Home which starts at $19.95 a month, the Solo/On-the-Go plan for $37.95 per month and the Duo/Complete plan for $41.95. They also offer the Smart/Wearable for $24.95 per month. If you prefer, you can pay on a monthly, quarterly, semi-annually, or annual basis.

Life Alert requires an upfront payment of between $95 and $198 depending on the package you choose. This includes lifetime maintenance, activation, and installation. The cost of Life Alert packages ranges between $49.95 to $89.85 a month. If you pay by the year, you get one month of free service. Life Alert subscribers must agree to sign a 3-year contract. It costs $49.95 to replace pendants that are lost or stolen.

Emergency Response & Call Centers

MobileHelp is a wireless system that offers an average response time of approximately 17 seconds. Phone calls or texts will be used to notify family members on the subscriber's contact list.

Life Alert uses cellular service to maintain constant contact with their monitoring service. Their average response time is between 15 and 20 seconds. If an alert is received, text messages and phone calls are used to notify the subscriber's contacts.

Our Conclusion

MobileHelp is an affordable medical alert system that is perfect for people who don't want to deal with the long-term contracts or professional installation.

LifeAlert is somewhat more expensive but is a great choice for those who want professional service.

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