Headquartered in Portland, Oregon, ResponseNow Medical Alert Systems offers top of the line equipment, competitive pricing, and around-the-clock monitoring to customers looking for a little extra protection as they grow older. Founded in 2001, ResponseNow is one of the newer medical alert system companies, but that doesn’t mean you should count it out. With upper-level management who have more than 30 years of experience in the life safety field, ResponseNow lacks no expertise.
What stands out most about ResponseNow is their dedication to their customers. These days, many companies have moved to an online model, meaning customers must rely on national customer service representatives to answer questions. But that’s not the case with ResponseNow. Instead, the company provides services across the United States through a network of authorized local ResponseNow agents. The agents ensure you get a more personalized experience, as ResponseNow remains dedicated to giving customers regional support.
But with so many medical alert systems on the market, how do you know ResponseNow is the one for you? Keep reading to find out everything you need to know, from pricing to monitoring options, to an in-depth look at each of their systems By the time you get to the end of this page, you’ll know whether or not this is the best system to fit your lifestyle.
ResponseNow’s Unique Offerings
Unlike other medical alert system companies, ResponseNow is a family-owned business that focuses on keeping a local presence within communities. They have a dealer program to localize their services. In an industry that is rapidly growing and a market that’s expected to be worth $9.6 billion by 2025, this is a win-win for both the dealer and the customer.
If you purchase a ResponseNow through an independent dealer, essentially everything you do is through that locally owned business, such as the installation, service, and end-user training. Those dealers are trained by ResponseNow, so you are getting the same quality of service as if you bought directly from the website. For someone who doesn’t love working with larger companies but still wants to use trusted equipment, ResponseNow makes this possible. With an A+ rating by the Better Business Bureau, you can confidently purchase ResponseNow knowing you’re going to get top-quality service.
In addition to local dealers, customers can buy ResponseNow systems either online or via the phone. There is also a window chat that connects customers to friendly representatives who are available to answer any questions. The equipment is leased, so it is your responsibility to ship all equipment back to ResponseNow or to your local dealer once you discontinue your service.
Another unique aspect of ResponseNow is its lifetime price guarantee. That means once you purchase a system plan, you are guaranteed that price for as long as you continue service with ResponseNow. It won’t matter if prices go up, you are locked in at your original price.
A Quick Glance At ResponseNow System Offerings
ResponseNow offers three medical alert systems; In the Home, Belle, and Belle+. In The Home is best for older adults who tend to stay put while the Belle and Belle+ are for folks who live a more active lifestyle. Below is a snapshot of the key features offered with each system.
|In The Home||Belle||Belle+|
|Range of Use||500 Feet||Anywhere in the U.S.||Anywhere in the U.S.|
|Battery Life||A/C power with battery backup||30 days||5 days|
|Fall Detection||Add on||No||Yes|
|Help Button Style||Necklace or wristband||Necklace||Necklace|
A Quick Glance at ResponseNow System Pricing
While we all want to know which features are offered with each particular system, we really want to know how much those systems are going to cost us. Here is a quick glance at the pricing options for the In the Home, Belle and Belle+ systems:
|In The Home||Belle||Belle+|
|Monthly||$29.95 + $35 one-time activation fee||$39.95 + $35 one-time activation fee||$49.95 + $35 one-time activation fee|
|Quarterly||$83.85 + Free shipping and free lockbox||$113.85 + Free shipping and free lockbox||$143.80 + Free shipping and free lockbox|
|Annually||$299.40 + Free shipping and free lockbox||$419.40 + Free shipping and free lockbox||$539.40 + Free shipping and free lockbox|
Money Savings Tip: ResponseNow offers free shipping and waives the $35 activation fee when you sign up for either a quarterly or annual payment plan. Shipping costs $14.95 if you go with a monthly payment plan or order additional accessories after your original purchase.
A Quick Glance At Add-Ons:
In addition to the systems, ResponseNow offers a few add-ons and accessories. Not all accessories are compatible with every system, so you need to take that into consideration when choosing the medical alert system for you. Take a look at those add-on options here:
ResponseNow Add-Ons and Accessories
|Automatic Fall Detection||$11.95 per month||In The Home|
|Lockbox||$3.95 per month||In The Home, Belle, Belle+|
|Extra Pendant||$2.95 per month||In The Home|
|Care(+) Protection Plan||$3.95 per month||In The Home, Belle, Belle+|
You Should Know: The Belle+ system comes with automatic fall detection built into the system. There is no additional fee for that feature if you go with the Belle+ option. The Belle system doesn’t offer automatic fall detection even as an added-on feature.
An In Depth Look at ResponseNow Systems
Now that you have an idea of pricing and a glimpse at the different features, let’s get more detailed and dive into everything each system has to offer.
In The Home
This is ResponseNow’s most basic and least expensive system, coming in at $29.95 per month if you pay monthly, $27.95 per month if you pay quarterly, and $24.95 per month if you pay annually. Keep in mind, ResponseNow isn’t the most expensive medical alert system on the market, but it’s not the cheapest, with systems from Bay Alarm Medical coming in at just $19.95 per month for their traditional in-home system.
In The Home is a traditional medical alert system. It comes with a base unit that’s plugged into the wall as well as a help button you can wear either around your neck or on your wrist. The help buttons are water-resistant, meaning they can be brought into the shower, but you shouldn’t submerge it in a bathtub. The water-resistant feature is one we recommend looking for when purchasing a medical alert system, as 30 to 50 percent of falls among older adults happen as a result of environmental circumstances such as slippery floors.
This system works within 500 feet of the plugged-in console and is ideal for older adults who spend the majority of their time at home and have a landline. ResponseNow is also better for those of us living in smaller homes or apartments, as its connection range is less than other systems like Medical Guardian, which works within a 1,300-foot range of its base unit. The In The Home system is also compatible with the company’s automatic fall detection pendant, although this is an added accessory and costs an additional $11.95 per month.
Once you have the base unit plugged into the wall and connected to your landline, you’re good to go. The pendant has a button that you push in case of an emergency. That button connects you to a 24-hour monitoring center, where a trained specialist will assess the situation and send help if needed.
The Belle is ResponseNow’s most popular system. This mobile pendant connects to wireless cell service, so you can take your alert button with you anywhere you go, like the grocery store, for a walk, or even on vacation wherever AT&T offers service. Belle has a showerproof pendant that should be worn around your neck at all times as well a two-way speaker. When you push the button, you will speak to the operator directly through the pendant. Once you hit the button, the ResponseNow operator will ask a few questions before deciding whether or not to dispatch emergency response teams or contact a family or friend from your predetermined contacts list.
Unlike the In The Home system which you need to plug in, the Belle system is completely mobile and works with a battery. It takes about three hours to charge the battery, which lasts for up to thirty days, depending on use.
It’s important to note that while you have the option to get automatic fall detection with the In The Home system, automatic fall detection is not an option with the Belle system even as an add on feature.
Belle+ is ResponseNow’s most expensive system, but the higher price tag gives you all the bells and whistles. Not only is it mobile and great for those with active lifestyles, it has GPS technology and automatic fall detection built into it for no additional fee. GPS detection is an important feature because it gives emergency response personnel the ability to quickly find you even if you aren’t home.
For example, let’s say you fell in the grocery store. With more than three million older adults falling each year, this scenario isn’t unlikely. A system that has automatic fall detection allows for a ResponseNow operator to receive a call from the pendant even if you can’t push the button, and GPS makes it possible for the emergency response team to know exactly where you are located. These two features are necessary for even faster response times, which could be the matter between life and death. In fact, studies show those who don’t get help quickly may have a greater chance of dying as a result of the fall.
Like the Belle, the Belle+ runs on a battery that needs to be charged for about three hours and can then last for up to five days. When the battery is nearly out of juice, you will get an email and text message notification reminding you it’s time to recharge.
Tip: You will get a free lockbox with each system if you go with the quarterly or annual payment plan. Having an emergency lockbox means response personnel will have access to your home in the event of an emergency without having to break down your door.
Shipping, Returns and Trials
If you spring for a quarterly or annual payment plan, shipping is free. But, if you decide to go with the monthly payments, which is the most flexible option, shipping costs $14.95. When it comes to returns, ResponseNow offers a 30-day money-back guarantee. While there are no free trials available, the money-back guarantee allows you to test out the system before making a final decision. If you decide the system isn’t for you, ResponseNow provides a prepaid shipping label for you to return the equipment.
When it comes to guarantees, the price-lock feature is definitely an added bonus. It means the price you start paying for your system is the price you will pay for life. So, while ResponseNow may not be the cheapest medical alert system, you remove the risk of unexpected price increases with their lifetime price guarantee.
Our Final Thoughts On ResponseNow
Overall, ResponseNow is a medical alert system that offers a variety of options, reliable service and 24-hour monitoring. As I mentioned above, there are other medical alert systems that are more affordable than ResponseNow, but with ResponseNow you get that price lock guarantee. Additionally, the Belle+ system, which is the most expensive, comes with a handful of features like automatic fall detection and GPS tracking for no extra cost.
With both an in-home option and on the go option, ResponseNow is a great choice for all lifestyles. Regardless of the system you choose, you will always know exactly how much it will cost you for as long as you have service with the company, thanks to the lifetime price lock guarantee. This perk makes it easy to include a medical alert system into your spending budget and will ensure you get the best service at an always reasonable price point.
Frequently Asked Questions
- How do I connect to a ResponseNow Medical Alert System operator?
ResponseNow has 24-hour monitoring so you will always have access to an operator. In the event you need help, you just press the button on your pendant, and someone will be on the other end of the line within 30 to 60 seconds. If you have automatic fall detection and you are unable to press your button or an operator can’t establish communication, he or she will automatically dispatch help.
- Is my ResponseNow Pendant waterproof?
ResponseNow pendants are all water-resistant. This means you can wear it in the shower, but we recommend against completely submerging it in water, at least for extended periods of time.
- Does ResponseNow have long term contracts?
ResponseNow does not require you to sign a long-term contract. Services can be cancelled at any point. Once you cancel the services, you are responsible for returning the ResponseNow equipment using a prepaid shipping label.
- How do I know when my ResponseNow systems need to be recharged?
ResponseNow allows you to set up a text message or email notifications to alert you of a low battery. This is helpful for the Belle and Belle+ systems since they have a surprisingly long battery life. In order to charge your system, plug in the charging cradle and place the pendant on it for three hours. We recommend charging your system immediately upon receiving it, to ensure its fully charged when you begin using it.
- Who will the ResponseNow operator call in the event of an emergency?
If you fall, ResponseNow will first connect you to one of their operators located at one of the company’s 24-hour call centers. Once operators assess the situation, they will either determine that no help is needed, or they will contact a family or friend on your predetermined call list or emergency personnel like the police or firefighters.