Consumer Cellular Review
A good cell phone is a vital accessory for any senior these days! After all, we’re all far more connected to our phones than we used to be. Seniors can use their phones, not just for calls and texts, but to share pictures, stay up to date on social media, and video chat with their loved ones.
Just as with anything else, not all cell phone providers are created equal. That’s why we’re always on the lookout for promising cell phone companies to share with our readers. Today, we’re taking a look at Consumer Cellular.
Who is Consumer Cellular?
Consumer Cellular was established back in 1995 by John Marick and Greg Pryor. At a time when cell phones were still coming into their own, Marick and Pryor wanted to start a company focusing on giving a great cell phone experience to private consumers rather than businesses.
Since its tiny startup beginnings, Consumer Cellular has grown to serve over 3 million customers. They’ve conducted their business without mergers or buyouts, staying true to their small business roots.
Consumer Cellular is 100% American owned and operated, and all call centers are based in the USA. Their website also notes that J.D. Power has ranked them #1 in Customer Service among Non-Contract Value Wireless Providers, 6 Times in a Row.
Consumer Cellular Prides Itself in No Contracts – Ever!
One of the things we like about Consumer Cellular is they don’t lock their customers into long term contracts, ever. Although contracts are a normal part of paying for a cell phone service, the pressure of a set monthly bill can still be stressful for older adults on a fixed income.
With Consumer Cellular, customers can change their plan whenever they need to, with no extra fees or penalties. When customers go over their usage allowance, they get an automatic upgrade with no overage fees.
What’s Included in Consumer Cellular Phone Plans?
Let’s take a look at the nuts and bolts of Consumer Cellular.
Where to buy: Purchase online, or at brick and mortar locations including most Target stores and some branches of Best Buy and Sears.
Handsets: At the time of writing, Consumer Cellular has over 20 different handsets available on their website. Brands include Doro, Apple, Alcatel, Samsung, Motorola, and ZTE. Customers can also bring their own handset and simply switch to a Consumer Cellular SIM.
Plans: Customers can choose from one line or two line plans (add a friend or family member for an extra $15 monthly.) The Consumer Cellular website lets you build your own plan and see what you’d pay for it before making a commitment.
Calls: Choose from 250 minutes a month ($15 monthly) or unlimited minutes ($20 monthly.) Minutes can be used any time day or night.
Texts: Free unlimited texts are bundled together with any of the Connect data plans (see below.)
Data: Several options ranging from 250MB monthly for $5 up to 20GB monthly for $40.
Extras: 30-day money back guarantee – if you’re not completely satisfied cancel within 30 days with no fees. Free usage alerts so customers always know how much of their plan they’ve used.
It’s also worth noting that AARP members enjoy 5% off monthly service, 30% off some accessories, and an extended 45-day money back guarantee.
Consumer Cellular is Ideal for: Seniors who want the flexibility to call and text as much or as little as they want to, with no worries about getting locked into a contract, or paying more than they need. This is also an ideal package for couples, as both people can share the minutes, texts and data on one package for just $15 extra monthly.
Consumer Cellular Reviews
We had a look around the web to find out what Consumer Cellular customers have to say. Here’s what we found.
What people loved: People love the no-contract flexibility of Consumer Cellular, and the range of handsets at different price points is popular, too. We saw several mentions of the fact that Consumer Cellular is cheaper than its competitors.
What people weren’t so keen on: Some people have issues with dropped calls or lack of reception, and we noticed a few people had issues with billing and customer service.
Our Verdict: Consumer Cellular is generally well-liked, and their flexible plans are fantastic. It is worth noting that their highest data plan is only 20GB monthly, so this isn’t the best plan for seniors who want to stream a lot of video on their device. But for those who are more interested in calling, texting, and a little browsing, it’s ideal.