Consumer Cellular Phone Plans

Consumer Cellular Review: Phones and Reviews for Seniors

Editor's Rating:

2.8 / 5
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Written By
Amie Clark

Amie has been writing about senior care products and services for the last decade. She is particularly passionate about new technologies that help improve the quality of life for seniors and their families. Seeing her parents and grandparents age made Amie ask herself, “Would this be good enough for my loved ones?” In her spare time, Amie enjoys outdoor adventures and spontaneous road trips. Learn more about Amie here

70 Comments

  1. My wife and I switched to Consumer Cellular from one of the ” big name carriers” and we are happy we did. I don’t know what some of the people on here are talking about CC’s customer service being bad, I never had any problems with them. They speak english, they are very patient, and go out of their way to help you. I had the other carrier whose customer service reps couldn’t speak English switch me from dept. to dept. and kept me on the phone for over three hours. And the bill kept going up and up. I really believe the negative comments are generated by those big carriers who don’t want you to drop them and switch to CC. Oh BTW my bill went from about $150 with the former carrier and now is $65.00 with CC and I get the same quality calling and features.
  2. I had numerous problems with consumer cellular. I couldn’t get wifi, voicemail, my phone stopped taking incoming calls, it was a nightmare. I spent at least 6 weeks trying to get it right with them & in the end just couldn’t do it anymore. When I finally called to try & get my service right the rep & supervisor insisted & the that I had to be on another line to talk with them about the process (the other reps never insisted that). I only have a cell phone so that wouldn’t work + I had just waited 45 minutes on hold. That was the final straw, so I’m moving to another carrier. The “deal” that I got was not worth the service pains & not having network service. If I were rating them I couldn’t even give them 1 star. My recommendation is DON’T DO IT.
  3. Consumer Cellular is THE WORST cellular company I’ve ever done business with for seniors and the disabled. When,”Customer Service,” doesn’t know the answer, the usual I might add, they keep repeating the SAME Non-answer! Horrible!
    1. Consumer Cellular Has been overcharging me for months I have AARP muu you bill each month us: $110.00 My AARP saving are $22.75 every month Do the math My bill should be now I can subtract / And Senior Citizen Bill should be $87.50… Yes???? Or is my Subtraction Not Correct, Are they Doing Something Different These Days???…
    2. I couldn’t agree more. 266 minutes of customer service time on the phone (does not include chat conversations) 4 SIM cards later and two new phones and still no service. To top it all off the phone I purchased (iPhone 12pro) thru consumers cellular (CC) that according to apple – was internet defective – when I called to return the phone I told them the phone did not work, was delighted to hear they would send out a return package. I received a return package , packaged it up per their instructions with original packaging etc. only to have it returned back to with a return denial because they said it had a scratch on it. I returned it because it was internet defective. It did not have a single scratch on it when I shipped it out. It did however come back without any of the original packaging including the protective face sheet. When I called CC and asked for a supervisor to inquire about the denial they said they couldn’t accept it because of the scratch. I told them it was not there when I sent it and the phone was being returned because it was operationally defective. They said it didn’t matter because it had a scratch. I asked about the whereabouts of the protective sheet and original packaging that I sent with it and was missing when I received the phone back, they said the extra packaging including the protective sheet was thrown away because it was superfluous to the return. We have since cancelled our two lines with CC. Also note that the only way to unlock the defunct iPhone purchased thru CC was to sign up for 6 months of service at $15/mo. or pay a $120 to have it unlocked earlier. This is their way of dealing with phones that have no service?? You have to pay $120.00 for ‘no service’ to unlock a phone. This is completely illogical. And has to be illegal. I am embarrassed we fell for such a shoddy pitch of a low cost carrier.
  4. I have same trouble as other customers the doro flip phone freezes up you have to pop out battery and reinstall you better hope you didn’t have a emergency. It doubles the numbers you push totally junk!!!!! Bought at target to get warranty I had to go online to register warranty before starting claim.
  5. I have an old samsung s7. consumer cellular sent me a notice that my phone would not work after july 15, 2021. They say they will only support 4 and 5g. So I bought a moto G . I hate the apps on this phone. I just want my old samsung back. My old samsung was selectable for 4g. I hate this phone racket. I don’t care about 5g. Just want the phone I know. This sucks. Consumer cellular lied!
    1. I was a bit harsh about consumer cellular. They really are a good company. They didn’t lie about the 4g, my phone didn’t have the volte that at&t is now using. I was just angry about having to change to newer phone.
  6. I’ve switched from Verizon to CC and enjoyed the service, because I’m a senior citizen and on a limited income decided to I thought CC would fit my budget and it did i bought my 6S iPhone from CC it worked 2 1/2 years I’ve been with them just that long went on vacation drove 9 hours the weekend of memorial day and my phone stopped working by the grace of God I bought my government phone as a back up just incase I had problems with my iPhone well I did and now after so many attempts to get it working and many representatives was told I had to wait 7 days 23 days then again 7 days and was given a case number and was told again to wait another 7 days for a code and once I get this code to call it and someone will walk me through the steps to recover the information and open my iPhone due to my contacts and personal information that I’m waiting for a response from business, employee, organizations is all locked up in my iPhone 6S from CC before I leave to go back to my home State witch will be in late August I pray that the GPS is working in order for me to get back home where I’m at everything is one hour or better away I spoke to a rep where I could set up a appointment with bestbuy to try to get my phone working but if they cant fix it that hours drive would have been for nothing and the gas that I wasted and the time I spent there is no rep from CC that can say I haven’t been patient or kind or soft spoken because I know as a former AA&T customer service rep and the different personalities they have to deal with from the public. The recovery of a product I bought from them the money I spent for the iphone and the money I have to spend to get it back to them due to there nonfunctional product and then I was told a hold on my debt card would be $400.00 then extra money to send it Express with insurance just incase they don’t receive it to make sure that money is credited back to my card. I have bragged about CC to other friends and family. My situation is still not resolved I’m still using the government phone in hope the GPS is working by the time I go back home. I am very very disappointed because the still take money out of my account for a phone that is not working. I will say I got a $20.00 credit for the month of June from a supervisor but after that from another rep was told it was a courtesy. I will ride this out if and when I get back to my state.
  7. I had a nice little Doro phone on my CC account, but since it was limited to 3G, I decided to get a new flip phone that was 4G compatible. I purchased a “Link 2” from CC, and every aspect of the experience was a complete disaster. To start, the Bluetooth protocols between the phones were incompatible, so I couldn’t export my SIMM data from the Doro to the Link, and ended up having to go to a Target, where, initially, the tech was baffled until he came up with an unconventional work-around involving an adapter that allowed the Link SIMM to fit in the Doro. (CC, incidentally, told me that the procedure at Target was routine and easy… not so.) Then, once my Link was ready for use, it proved to be extremely unreliable. When it is closed, the flimsy case allows inadvertent button activations with very little pressure. It is poorly built. Also, the menus and operation are very non-intuitive and difficult to understand. Too many features crowd-out the essential utilities, and really, it is an overall disaster of engineering. I told CC to reactivate the old Doro. I’ll use it until complete obsolescence of the 3G protocol makes it useless. I wouldn’t recommend the Link 2 to my worst enemies.
  8. Consumer Cellular is by far has the worst customer service on the planet. My phone quit working and I called seven times . Each time I waited 20 to 55 minutes to talk to some one and on two of the calls got cut off. On the 8 th call the lady said we need to do a ticket on this. That is hilarious! Why not on the first call do the ticket? I have had little to no cell service in that 13 days and was told I would be called today. You guessed it –no call. Everyone in my neighborhood is leaving Consumer Cellular for they lost touch with their customers and no longer care about us. Shame on you Consumer Cellular for you have a bunch of employees that have zero desire to help anyone. I will share my story with everyone I know so they don’t ever think about your services–or lack of the them!
  9. Consumer Cellular would not honor the warranty of the Doro 7050. The phone would freeze up and I could not make calls. The process I had to go through to send it back for warranty was insane. (Hard shocks, resetting the phone, plugging into a different outlet, removing the battery etc) and even though the phone would not function as a phone should(not being able to make or receive a call) it was not covered under the warranty because there was a small scratch on it. So I had to buy another phone and the 2nd one immediately started freezing up (I think the technical term was “Sticky Keys) I ended up being stranded at the doctor’s office. That was it, I went to the AT&T store and got a new phone and service.
  10. Be ware of what they tell u..said new phone was like old one…new 1 only ha 16 gb..old had 64gb..when I realized the problem I called and was told they would send me a new phone asap (took 4 to 5 days) used first phone till new 1 arrived.returned old phone but over a week later they returned old phone saying it was scratched do I had to pay for it…my problem…they stink… DON’T SWITCH….it was their fault they sent the wrong but my problem… customer service lied and by the way whenever u call it’s at least a 20 min wait if your lucky…
  11. Consumer Cellular = terrible. Run away. Just don’t do it. Their customer service is the worst: 20 minute hold times to get customer service reps that can’t or won’t help you resolve any issues. Their coverage is terrible. Their data is artificially throttled on AT&T’s network – you can put an AT&T phone beside a Consumer Cellular phone and the AT&T phone will be 10x faster. When you try to port out to a different carrier, they will hold your phone hostage. Run away.
  12. The quality of Consumer Cellular has significantly diminished in the last 2 years. Dropped calls; no service at all and told it is a T-Mobile issue; trying to get the code to access my bank account by text and have to wait for over an hour. By then, the code has expired. Places in my neighborhood where I have used my phone for over 10 years I can no longer get service. I came here to see if other people are having the same problems. Tomorrow, I change my service provider.
  13. I am considering the unlimited data plan as I often work / study from home and tether with no ISP. Is the tethering reliable? I currently use an inexpensive Samsung and don’t really want an expensive phone because I am used to this phone, and I don’t want to lose an expensive one. This is sufficient. My current provider is AT&T and I used a go phone which means I prepaid. Do you know if my phone will transfer to their plan? I also store files on a card SD card. Can I continue to use this? Meaning, on my own phone. The cheap Samsung that I like well enough.
  14. My husband has service with Consumer cellular. I had my cellphone service with other service provider. Since we don’t use cellphone much, it is cheaper to have family plan, share minutes and data. I purchased a new cellphone from Consumer Cellular ( my old phone was not compatible and can’t be used with consumer cellular). I got the new cellphone just after I paid my monthly fee for my cellphone service with previous provider. So I called Comsumer Cellular and asked to postpond the phone number transfer. The gentlleman who talked with was nice. He made a note and said my phone number will not be transfered until Aug.20. On Aug.11, I found my old cellphone ( has service with my previous service provider) didn’t work any more. I called my service provider. I was told that my account was closed because my number was just transfered to Consumer Cellular. Then, I got the invoice from Consumer Cellular. I was charged for the whole month ( from July 12 to Aug 11), even the phone number was transfered on Aug.11, the last day of the billing cycle, without my permission. I called in again. The guy whom I talked with said that this was wrong, and he didn’t know why this happened. Since his supervisor wasn’t available that moment, he said his supervisor will call me later. No one ever called. Ten later, I called again. After 15 minute holding and 10 minutes explaining, they refunded the charge, but refused to credit the ongoing promotion ( $15 for add a line), said that I was offered one month free. They call the refund for a charge that should have never happened a free offer. I am writing this down. It is not about money, it is not much. It is about business honesy. I feel they played a dirty trick on me. And that makes feel uncomfortable.
  15. i’m 85 yrs old and CC has been my cell phone svc for as long as I’ve had a cell phone, about 15yrs, the only thing I’ve had with CC is when they upgrade you to the next level, they don’t put you back to the lower plan that you had before they upgraded you. The only way I can get the original plan back is to put it back before the end of the month. They have been upgrading my svc for the past few months, making my bill over $40.00. I let them get away with it for awhile (auto-pay). I stopped auto-pay, and now I have to pay the bill myself. It’s been a little hard for me trying to remember to pay the bill on time. Now I’m attempting to change my phone svc back to what it was before. The lowest I can get. $25.00 or less.
  16. Absolutely the WORST customer service-hassling me for the return of broken equipment that I do not have access to as it is in my Mother’s drawer of her NURSING HOME! I wrote the CEO back on May 11 and never received the courtesy of a reply. They DID charge my account over $100 for failure to return in a timely manner. Some companies have bent rules in light of the pandemic-clearly CC has not!
  17. This is the worst equipment, phone service, and customer service I have ever experienced. You have to wait DAYS to talk to a person (no lie, you have to schedule a freaking appointment to talk to them) – the call center refers you to the chat on the web, but the chat says NO LONGER AVAILABLE. The phone never worked half the time, the battery would never stay charged, it’s a piece of crap rip off of senior citizens. I had them two weeks and then I switched to Verizon – MUCH better phone, MUCH better phone service, MUCH better customer service for about $5.00 more per month. I had to keep taking the battery out of the phone so it would unfreeze; oh, and then there was the day it started beeping and beeped for hours until I jacked the back off the phone to remove the battery – the phone was so flimsy it felt like it would rip in half when trying desperately to get the back off. If you want to know what shopping was like in Communist Russia, sign up for this rip-off – long lines for a piece of junk. If you are retired and have all day to spend on the phone or waiting for call back from them, it’s FOR YOU. If not, RUN RUN RUN. They couldn’t even manage to transfer me to their own billing department – I got a robocall and had to wait another 2 hours or so to talk to that bunch of fools.
  18. Consumer Cellular has had great customer service for me so far. As for the Cons listed: 1) No prepaid plans? This of course is not relevant unless you want a pre-paid plan. So– since many of us don’t, it’s non-factor. 2) Expensive phones. Other carriers only offer deep discounts on phones if you sign on for a multi-year contract with expensive services, e.g. unlimited data, costing $40-$50/month more than Consumer Cellular. So– even tho the phone sounds inexpensive, you end up paying for it, and then some more. Consumer Cellular is going to be cheaper in the long run.
  19. I can’t speak to the quality of Concume Cellular service….I never got that far. When I went to start service with their rep at Target (Acworth, GA on 5/28/20) she totally incompetent and botched the whole thing…with an attitude; completely oblivious to the concept of customer service.. After two trips to Target over two days and spending 1 1/2+ hours each time I gave up and went to AT&T. The rep put up repeated obstacles saying I couldn’t use this email, couldn’t use this ID or that password. Through this debacle she “ported” my landline number to the cell but when I canceled the startup she didn’t cancel the porting so when I got gome I had no landline AND no cell service. I got about the same plan with AT&T for about the same price (with military discount). No wonder that Consumer cellular is a third tier player in the cell phone industry and AARP and Target ought to embarrassed to be associated with it.
    1. Target employees are not Consumer cellular employees. Target employees are taught to SELL THE PRODUCT, but they are not taught about the plans. If you want information, go to the surce.
      1. In the past 3 months, I have made 10 trips to 2 different Target stores to purchase a new flip phone from a Target Tech rep. So far there has been no Target Tech rep available. Today I waited over 50 minutes, never saw the rep, and never got any service. Just the stupid sign saying their hours but that doesn’t do any good if they aren’t at the desk! I had called the night before so she knew I was coming. Finally a young man from the electronics department told me she was probably on a conference call and they sometimes lasted more than 30 minutes. I complained at both Targets. It has taken me an extremely long time to get a rep the times I have called Consumer Cellular to complain. I have now been without phone service for almost a week this time as my 3G Doro is slowly dying. I really loved my Doro and had no complaints with Consumer Cellular prior to this. I was supposed to get a replacement phone for free but I missed the deadline because I couldn’t get anyone to wait on me. This has been very frustrating, I am handicapped and every worthless trip to the back of a Target store and achieving nothing is exhausting! I’m about at the point of changing my service although I’ve had better coverage while traveling with CC than other servers. I’m also close to closing my Target account. This whole thing is unbelievable.
  20. I am trying to find an excellent phone with excellent service. I was thinking Consumer Cellular. I need the service I order to work 100% of the time. There is no room for error. I live in Michigan. Please, I am looking for 2019-2020 reviews. Ànd the type of phone to use. Thank you in advance
    1. Consumer cellular is awesome. I had them connect my mom’s new Android phone that she had no idea how to use. They were so patient with her and I knew this because they arranged a three way call so I could hear them and her on her old landline. They remotely helped connect my sister while she was in a hospital. They have lowered her cost by half and no contract needed.
  21. I was just thinking about changing from Verizon to consumer Cellular until I read some of the comments about consumer Cellular, now I’m wondering if I should just stay with Verizon. Is there is someone out there that can give me a good excuse to change to consumer Cellular please let me know.
    1. I switched from Verizon, and I love it. I got the Samsung Galaxy J3 phone, which is fine for me, and my plan is $20 per month. Just added my mom for $15 per month, as well.
    2. Best reason to choose Consumer Cellular over Verizon: it’s easier to reach a real person at the customer service number. Far less automated menu button pushing. All operators are US based and call connection quality is excellent (so little need to worry that u won’t be able to understand the rep). I recently switched from Verizon to Consumer Cellular for that very reason.
    3. If you love wasting your time, then sign up. Why do you need an excuse to sign up? My phone never worked. After two weeks I switched back to Verizon. Stick with a real phone company. These people are light-weight want-to-bes. You won’t ever get to talk to customer service, no email to them, no chat. Hours on hold. Days on hold. Bad equipment, horrendous coverage, dropped calls.
  22. Anyone recommendations of Samsung phones from Consumer Cellular? Would like to get a cheaper smartphone that has good voice quality.
  23. Does cellular one have both fall and emergency protection for my consumer cellular by Apple, iPhone? Also would appreciate approximate cost added to my current CC bill!
  24. Have consumer Cellular already, but need an upgrade, what type of phone do I need. Would like one that is easier to text and wi-fi.
  25. I know that it is stated that Consumer Cellular uses both T-Mobile and AT&T which gives them great coverage. However, it is unclear that it will self select the one that will connect to. I currently have Mobile-PCS (owned and serviced by T-Mobile) and there are LOTS of holes in my area and even lots of spots inside my home that doesn’t get strong enough signal. If the phone could switch between whichever signal was present that would be ideal. I fear however, that it simply means you get one carrier and they are (maybe) able to switch your phone to the other. Which is it? Anybody know?
    1. Call Consumer Cellular and ask them to send you a SIM card for ATT. When it arrives, switch the SIM cards and you will be using ATT rather than TMobile. Ask them to explain the steps involved.It’s easy. FYI, When you order a new phone from CC, you have the choice of requesting ATT or TMobile. I say, always ask for ATT. My family has used CC service with ATT as the carrier for five plus years. I have five lines with them and have had no problems whatsoever. Although each phone could use either ATT or TMobile, we prefer ATT for all of them because we find the coverage is comprehensive and reliable. And don’t bother going to Target. Good luck.
  26. Ask them to switch you to the AT&T network if you are on their T-Mobile network or vice-versa. Our T-mobile was 1 bar at the house. It’s now 4 bars with AT&T. We found out that they typically send you a T-Mobile sim card (even though we have an AT&T near us. AT&T is very good throughout the Phoenix area.
  27. If you go over the minutes or data allowed by your plan, Consumer Cellular will automatically upgrade you without charging overage fees. However, you will have to pay for the more expensive plan.
  28. We purchased a Consumer Cellular Phone for our son 4 yrs ago, he absolutely loves it. We have Verizon and are trying to get away from the contracts and high pricing. His phone is 1/5 what we pay for 2! When his phone quit working for who knows why 2 yrs ago we called the company and they sent out a replacement free of charge. I love that every time I call I get a person I can understand and I don’t have to be on hold forever. Now my husband wants a new phone and I’m telling him ‘Look at consumer cellular first!’
  29. Predatory billing and bill creep. Watch your billing carefully, folks! With Consumer Cellular, if you go over your data they bump you up to the next tier, and you have to take time to drop it back down by phone or online to get your (somewhat) low price again. Often, because of how the billing cycles work , they won’t let you drop your data and you get locked into paying for far more than you want to. When you get fed up and cancel service to join a cheaper unlimited plan from a big 3 competitor, they will bill your card -even if you specifically request that they remove it from your account and not bill it, Ever-, because they send an email after the call that says they’re billing you anyway.
    1. what you describe is NOT predatory billing. very unfair review. you don’t seem to understand how cell phone services work. try going over your data allowance with Verizon for example… you’ll be charged $15 PER GIG! frankly, the fact that Consumer Cellular will automatically upgrade you with no overage charges and not require you to even stay on that plan is a nice feature. good luck with your new carrier… don’t be surprised to see a significant increase in your monthly bill.
    2. This information is specified on their site and is not kept secret. I’d rather pay $10 more if I go over, rather than a large bill like other companies. Their data charges are very reasonable in my opinion.
  30. I bought an ALLY device in November for my neighbor, I bought it through Consumer Cellular, it has NEVER worked. I have called Consumer Cellular over a dozen times about this device, I still do not have the problem resolved. It has come to the point where I have written a letter to Consumer Corporate headquarters. I am enclosing the letter at the bottom of this page. Dear Sirs. I have been a customer of Consumer Cellular since about 2012. I have always considered Consumer Cellular a very good company and have recommended it to many of my customers. I have five phones on my account. All work good with not problems. In the past every time I have contacted Consumer Cellular I have had the problem fixed rapidly. Recently I purchased an ALLY device for my elderly neighbors, the man has had a stroke, and cannot talk well. He has also lost most of the use of his right arm and leg. His wife trusted me to buy this ALLY device for him. I purchased the first device in 2016 and I purchased this device in November 2018 to replace the first device. The device is supposed to alert the monitoring company when he either falls or pushes the button. My neighbor fell on March 20th 2019, the device did not work. I called the monitoring company and they told me the device had never been activated. I gave them all of the information including the IME no and they had no record of the device. I finally got the device activated but it only worked one day before it quit. I have called Consumer Cellular several times and have been given all kinds of excuses as to why I cannot get my device replaced or my money refunded. I even bought the warranty on the device, But since it is still under warranty from Consumer Cellular it is not their responsibility yet. This morning a man Named Chester called me and left a no. to call him back on voice mail I called twice, first time it hung up on me after 8 minutes, and second time I hung up on CC after 23 minutes of waiting on hold. I talked to a representative this morning named Lindsey who promised to call me back in 24 hours to see if I can get any portion of the money I paid $141.04 for the device and I am paying $29.00 a month for no service whatsoever. I need to have some kind of refund. What is amounts to is that an 80 year old couple have paid $368.00 for something they have never been able to use. I would like to know who I can talk to that can solve this situation for me.
      1. Consumer Cellular is a rip off. I purchased 2 phones, one for my wife and one for me. I can turn these phones on side by side but only my phone will get a signal. Her phone needs to be rebooted 3 or 4 times before it gets a signal and is constantly searching for a signal. I have called Consumer Cellular 5 times about this problem. They tried to boost the signal to no avail. I called them back and told them to replace the phone. The rep said he would. The next day I get a call from Consumer Cellular that they will not replace the phone but wanted me at my expense to replace the SMS card to be sure it wasn’t that. I asked to talk to a supervisor but he wouldn’t do anything either. I called the insurance company that I insured the phones with but they refuse to fix an on going problem. Needless to say, I cancelled the insurance and I am currently seeking another carrier. Consumer Cellular sucks ass and I do not recommend them to anyone. They will be receiving their faulty phones back very soon. If it sounds to good to be true than it probably is. Consumer Cellular are liars and cheats. St eer clear of them.
          1. If they won’t send you a replacement, like they said, how the $#@!! you gonna get a replacement. Read the whole comment before you give your simple advice. And by simple, I’m not using the definition of uncomplicated.
  31. The last actual “review” by a purchaser was March 2017. Has anybody purchased and used the system since that time. I’m considering it because it would be way cheaper than what I have now (except for the $150 charge for the equipment) but I got burned on a Great Call system in 2016 and am reluctant to get burned again.
    1. I bought mine this summer (2018) after taking a minor fall and fearing a repeat performance. I get billed directly by consumer Cellular with my phone bill, The system works well, operators are friendly, The fall protection works, I accidentally jarred the device while sitting down once and it called the operator. I did a lot of research before buying this unit I am pleased with it, I feel secure with it and I doubt superior service is available for the price. I hope this helps.
    2. Checked in February 2019. Was told they no longer have it but are hoping to have a new device in the next few months.
      1. Today is 2/21/19 & mine has been working but this morning is just red light only? Will be calling them later to make sure they are still in business. I had 2 calls(accidentally) this week & it called them & they immediately called me to make sure I was alright. If they discontinued I will really be disappointed.
    3. I’ve had the Ally for years & love it am grateful to have it. It will call them if it appears you fall which is amazing & helpful when you live alone. The first one I had worked great for years. I had fallen at home when alone. Thank God my son happened to be here that day. I fell in bathroom, fractured femur & hip. Would have died here alone with my little dogs if son wasn’t here. Had 6 surgeries, etc. My adult children wanted me to go in assisted living as I have difficult walking & usually use wheelchair/ But I refuse to leave my home so decided to try Ally. And as I said love it.
    4. Just purchased it in the last week. Once we got our sim cards shifted to their AT&T network the phones work great.
  32. That does it. I was ready to send for one of these gadgets and then my daughter suggested I get more information and I latch into this link. Totally against buying one. If something happens while I’m trying to resolve these problems and die, they will get my money without a care. No thanks!
  33. Does Ally come with a lock box? What happens when EMS people get to the house and the doors are all locked?
    1. I know this is an older post, and not sure about all locations, but where my Mothers lives here in Michigan we had to contact our local Fire/rescue department to have a lock box installed on her home. They came out and installed it to her front entry door knob for free. Being the fire department is dispatched for all medical emergencies (including when her alert is activated) they will be the first to arrive and open their lock box (where her house key is located) to access the residence. So this is something you would do, not the medical monitoring service.
  34. I have ben told on two different occasions that IT would call us to resolve problem with my mother’s new Ally,; no call received yet.
  35. same problem as already reported.. the response center VRI had 3 IT tickets to activate my unit and never did. My first unit was defective, and returned. My replacement unit would not give out my information to the response ctr. as a Unknown Caller. Now I’m told by Consumer Cell that my unit was not activated. I’m not going to purchase another unit with these problems. Seems that Consumer Cell & the response Ctr are not able to work together to make the item work. Total lack of communication between the company. It’s a good device, but beware. It will cause a lot of issues trying to get it to work, and forget about any support. You won’t get it without back & forth calls which in this case. Item is being returned. Consumer Cell is really good for the phones, but the support on this unit is not available.
  36. Anxious to see an update from a current user of Ally. I need this type of device and would like to purchase but only if it is trouble free. Do you know who runs the call center for this and their qualifications/track record? Anxious to see replies.
  37. Purchased ally which never worked. Recieved msg that the IT people knew about it would call back. Never did. After calls back and forth it was determined that it should be sent back. Waited a week for return label. Called Consumer cellular back they said no they had not sent it yet. Meanwhile, billing took the $23.75 for the use of this dead ally. Got a call from them (again) saying they were unable to return the money for the month we paid for. It was not in there system. So not only am i out the $24 bucks, I havent got a return label yet. But my disabled partner is still out a call button and so far $158 for the button itself! Not one bit happy.
      1. WOW, that doesn’t sound like Consumer Cellular. This must be a third party product. You need to be sure Consumer Cellular administration hears about this. I won’t buy one until I see better reviews now.
        1. I agree that this is VERY unlike Consumer Cellular. They have the best customer service out there (all Americans, all the time–no language barrier). I would push for a refund/credit for the unused time. They are a very fair company in our years with them. I am thinking of getting an Ally for my 87 year old mother who falls regularly (sometimes knocking herself unconscious), and she lives alone at least part of the time but wouldn’t go into a care facility if it were the last thing she did. Thanks for the post, and hang in there. Be persistent. Ask for a supervisor if you need to. They will make it right.
          1. Let me know if this was resolved and how effective the Ally is. I’m having foot surgery soon and live alone. I want a medical device. I am already a Consumer Cellular customer. Please update the information if possible.

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