Finding the right brand and fit of hearing aid is important. To make this as easy as possible, Hear.com has partnered with leading hearing aid manufacturers to serve as a guide through the process.
Hear.com provides experts to walk you through each step, from initial consultation to providing financing options when you are ready to purchase from one of their partners. Offering a 45-day risk-free trial, Hear.com ensures you end up with the product that best fits your lifestyle. Here we will provide an overview of what Hear.com has to offer, including their range of products, their costs, and our overall thoughts on their hearing aids.
Pro Tip: To find the best hearing aids for your needs, be sure to check out my picks for this year’s best hearing aids.
Pros and Cons of Hear.com Hearing Aids
Expert Help: Hear.com provides customers with help from experts in the field. From the first consultation through the purchasing and financing process, they act as a guide.
Wide Range of Products: Since Hear.com partners with a number of leading hearing aid manufacturers, they can match you with the best brand and model for your budget.
Risk-Free Trial: Hear.com provides customers with a risk-free 45-day trial period. If, for some reason, the hearing aids they have matched you with are not a good fit, they will issue a refund within this time frame.
Indirect purchasing: While Hear.com will help you through the process, customers cannot buy hearing aids directly from Hear.com. Because devices must be purchased through one of their partners, detailed pricing information is not easily available on their website.
Hear.com Hearing Aids at a Glance
Hear.com has four different levels of hearing aids. Depending on your needs and your lifestyle, an expert consultant will walk you through the available devices at the level that works for your budget.
The Essentials level offers Hear.com’s most affordable hearing aids. Offering speech clarity and sound reduction, the devices offered in the Essential category start at around $1,600 for a pair depending on the manufacturer and model, and are good for individuals with mild to moderate hearing loss who are looking for something to improve their hearing quality at home or in one-on-one settings.
The Advanced level is a step up from the Essentials, both in price and technology. Available devices in the Advanced category start at around $3,500 for a pair, and most include automated features such as adaptive directional microphones. The Essentials products are good for individuals with mild to moderate hearing loss who are looking for better communication in group settings as well as in public places with larger crowds, such as restaurants.
The Premium level offers top-of-the-line hearing aids with a broader range in technology and features. At upwards of $5,000 a pair, most devices at this level provide HD sound quality even in loud, busy environments. The Premium products are good for those wanting the best tier of hearing aid, as well as those with severe to profound hearing loss.
The Luxury level offers all of the same features and advanced technology as the Premium level devices. In addition, customers interested in hearing aids at the Luxury level also receive benefits such as language translation and health monitoring services. As the top tier of what is offered by Hear.com, hearing aids in the Luxury category are the most expensive, usually priced upwards of $6,500.
*The price per month reflects the monthly price when purchased on a 36-month, 9% APR financing plan and discounts are available for cash payments.
FYI: The actual cost of devices at each of these levels will depend on the specific model as well as the kind of financing available.
How to Purchase Hear.com Hearing Aids
The first step in getting started with Hear.com is to visit their website. After exploring their homepage, which gives an overview of what they offer, click on the ‘Start No-Risk Trial’ button. A window will appear asking for a range of information, including whether you currently wear hearing aids, the kind of hearing improvement you are looking for, and whether you need hearing aids for tinnitus.
You will also be asked to provide information on your current insurance plan as well as your credit score to assess the kind of financing options they can offer. Finally, they will request a zip code so that they can match you with one of their licensed hearing aid providers.
Hear.com will then set up a free phone consultation with a hearing health expert, who will help you compare hearing aids that are right for you in terms of brand, model, and price.
Pro Tip: Are you concerned about the cost of hearing aids? Read my guide, Does Medicare Cover Hearing Aids, to learn about ways to pay for this often-costly technology.
Hear.com does not directly sell hearing aid devices, nor do they offer additional hearing aid accessories. However, they do provide a range of resources on hearing aid technology as well as information on their manufacturing partners, many of which do independently sell accessories that can even further improve your quality of hearing.
Customers that purchase their hearing aids through Hear.com now also have access to the Hear.com App for mobile phones. Highly rated on the Google Play Store (and also available through the App Store for iPhone), the Hear.com App offers a number of useful additional features.
These include exchanging messages with your personal hearing consultant, whether about your hearing aids or the financing. You can also schedule appointments and even receive driving directions to your local partner provider. The app even allows access to a range of helpful videos and articles to help you stay informed about hearing health.
Hear.com Returns and Warranties
The terms of the warranty for the specific device you choose and finance through Hear.com may vary. All models feature at least a 1-year warranty, while the higher-tier options often include a 3-year warranty.
Hear.com wants to be sure that customers are happy with their hearing aids, and they offer a 45-day risk-free trial period. Within this window, returns are simple. You merely call a toll-free number, and customer service walks you through the best method to send back the device. Once they receive your return, they process your refund within five business days in whatever form you initially submitted (either credit card or check).
Having a dependable hearing aid that suits your lifestyle and budget can make a huge difference in the quality of your day-to-day life. Hear.com aims to help you find the perfect fit. They do this in two ways. First, by providing hearing experts to walk you through the process of choosing the brand and model and matching you with one of their partners in your area. Second, by offering a range of payment and financing options through one of their four tiers of hearing aid categories.
And to make sure you have peace of mind in your choice, they give you 45 days to decide if you’re happy with the model you have chosen. At the same time, they offer a variety of resources on hearing health and technology for free, so that customers can feel comfortable in both understanding their hearing loss and knowing what solutions are available.
Amie has been writing about senior care products and services for the last decade. She is particularly passionate about new technologies that help improve the quality of life for seniors and their families. Seeing her parents and grandparents age made Amie ask herself, “Would this be good enough for my loved ones?” In her spare time, Amie enjoys outdoor adventures and spontaneous road trips. Learn more about Amie here