Bay Alarm Medical FAQs

Bay Alarm Medical was founded in 1946 as a division of a home security service. The company has operated a medical alert system division for decades, and their longstanding relationships with equipment vendors enable them to offer top-of-the-line equipment to customers at competitive prices.

What Is Bay Alarm Medical?

Bay Alarm Medical is a medical alert service based in the San Francisco bay area. This company sells home and mobile alert devices that connect seniors with trained monitors at call centers in Utah and Idaho.

Two full-service, U.S.-based call centers with Five Diamond certification from the Monitoring Association enable Bay Alarm Medical to offer a back-up monitoring facility and full redundancy 24 hours a day. Call response times are as short as 45 seconds, and monitoring services are available in more than 170 languages.

How Does Bay Alarm Medical Work?

Customers can choose from a standard in-home alert system that connects to a landline, a cellular system that connects to the AT&T network, or mobile GPS alert devices. An optional fall detection button is also available.

The standard in-home system has a base station that connects to a residential phone line, cable or DSL connection, or VoIP service. This service is available throughout the continental U.S. as well as in Alaska and Hawaii. A cellular version is also available in areas with AT&T coverage. Users do not need an AT&T plan to use this in-home option or either of the mobile, GPS-enabled devices.

What Equipment Does Bay Alarm Medical Offer?

In-Home Medical Alert Systems feature a base station with a large help button, sensitive microphone, and loudspeaker. When a senior presses the help button, he or she will be connected to a trained operator who can notify contacts or call emergency services.

If a fall occurs far away from the base, the user can press a wearable help button. The standard button is lightweight and can be worn on a lanyard as a necklace or attached to a wrist strap. This button is waterproof and can be worn while bathing.

The wearable button has a range of up to 1,000 feet, and the battery should last for up to five years. A user must press this button to connect to a monitoring operator. Wall-mounted help buttons are also available. Bay Alarm Medical also offers an automatic fall alert button with an accelerometer that can detect falls and automatically make an alarm call.

Seniors seeking protection on the go should consider the Mobile Medical Alert with GPS. A pendant features a cellular connection to monitoring services, location abilities, and the combined functionality of a base unit and help button. This small device contains a microphone and speaker but is not waterproof.

The In-Car Medical Alert System with GPS also uses a cellular connection to enable seniors to contact monitors. A crash impact sensor will send an automatic alert, and a help button is also available. This system will work anywhere in the U.S. where AT&T reception is available. Bay Alarm Medical also maintains an online tracking portal where trusted family members or caregivers can monitor the location of users.

Does Bay Alarm Medical Charge Installation or Activation Fees?

This medical alert company charges no activation or installation fees. The In-Home and Mobile Medical Alert Systems are simple to set up. An optional installation service is available for a surcharge.

Bay Alarm Medical also offers a 30-day trial period starting on the date the system arrives at a customer's home. Customers can end the subscription and return the equipment at any time during this period and receive a prorated refund for any unused portion of a subscription.

How Much Does Bay Alarm Medical Cost? 

The medical alert systems offered by Bay Alarm Medical are competitively priced. There are three tiers of service with many options available at each level:

  • Basic
  • Preferred
  • Premium

Basic Protection consists of a landline base station and a choice of a help button pendant or bracelet for $19.95 a month. Customers without a landline will require a cellular unit that adds $10 to the monthly rate.

The Preferred Protection package includes an automatic fall detection device and four additional wall buttons for $39.95 a month. Premium Protection includes automatic fall detection, four wall buttons, a mobile GPS help button with fall detection, and a free lockbox for $59.95.

The mobile options provided by Bay Alarm Medical are also affordable. A standalone 4G LTE GPS Help Button or In-Car Medical Alert System starts at $29.95 a month. Customers can also bundle In-Home, Mobile GPS, and In-Car Systems for $59.95 per month and save up to $33.90 every month on the cost of these individual services.

There is no charge to extend Bay Alarm Medical service to a spouse. An additional emergency help button will add a monthly charge of $2, while an additional automatic fall detection button adds $10 every month. Bay Alarm Medical also offers a Price-Lock Guarantee to ensure that monthly rates will not increase. Additional discounts may be available to members of organizations such as the AARP, AMAC, American Seniors Association or USAA.

Where Can I Buy Bay Alarm Medical? 

Purchase this medical alert equipment and service directly from Bay Alarm Medical on the company's website or over the phone. Customers can choose from many devices and subscription plans to protect seniors at home or on the go.

Does Bay Alarm Medical Require a Contract? 

No long-term contracts are necessary to maintain this medical alert service. Customers can pay month to month, on a quarterly basis, or semiannually. Cancel the service anytime by notifying the company and returning the equipment. Bay Alarm Medical will issue a prorated return for any remaining time in a subscription. 

Why Choose Bay Alarm Medical? 

Bay Alarm Medical makes it affordable and easy for seniors to obtain emergency help services. There are no activation or installation fees and no long-term contracts or penalties for cancellation. Bay Alarm Medical offers a wide range of equipment and subscription plans. Find out more about medical alert services and devices designed to promote independence and safety for seniors.

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