Bay Alarm Medical: Costs, Systems, and Plans

Bay Alarm Medical Alert Systems

With no contracts or hidden fees, or start-up costs, Bay Alarm Medical offers affordable in-home and on-the-go medical alert devices that help older adults feel protected and safe 24/7. Whether you’re looking for a device with GPS capabilities or fall detection, Bay Alarm Medical provides a range of different wearable and in-home options.

Here’s a breakdown of its medical alert systems:

SOS Home: This system is intended for seniors who spend most of their time at home. It features a base unit and a personal help button worn as a bracelet or necklace. The landline version of this system costs $27.95 per month, and the cellular version costs $34.95 per month.

SOS All-in-One 2: For active individuals, the SOS All-in-One 2 can keep you safe both in and outside the home. About the size of a car key fob, you can wear this system around your neck or carry it in your purse or pocket. Much like the home system, it also has a wearable help button. The SOS All-in-One 2 costs $34.95 per month with a one-time equipment fee of $149.

SOS Micro: The SOS Micro functions almost identically to the All-in-One 2, but it doesn’t require an additional help button. Instead, everything is built into this one small unit. This system costs $34.95 per month plus a $149 equipment fee.

SOS Smartwatch: For users who prefer an alternative to clunky necklaces and traditional medical alert systems, the SOS Smartwatch may be a good option. With a user-friendly touchscreen, individuals can push the help button on their smartwatch and wait to be connected to an operator via two-way communication. There’s a one-time equipment fee of $199 and a monthly fee of $39.95.

Bay Alarm Medical Systems at a Glance

Bay Alarm Medical Discounts and Promos

Bay Alarm Medical's medical alert systems are already affordable, and frequent promo codes and discounts make them even more economical. Customers commonly benefit from promotions such as free shipping, reduced monthly rates, and complimentary device accessories like lockboxes or wall-mounted help buttons.

Bay Alarm Medical currently offers equipment discounts on their mobile systems, though monthly monitoring fees remain at their standard price.

Current equipment offers:

• SOS All-In-One-2: Discounted by 40% from $149 to $89.40.
• SOS Micro: Discounted by 30% to $104.30.
• SOS Smartwatch: Discounted by 20% to $159.20.

Bay Alarm Medical Accessories

Bay Alarm Medical provides affordable accessories that range from $8 to $49:

Auto Fall Detection: Available on every system, fall detection automatically detects when a user falls and places a call to the response center. For mobile systems, fall detection is built into the device, whereas the SOS Home requires an additional pendant (a one-time charge of $30) for use. Price: $10 per month

Lockbox: This weather-resistant lockbox uses a pre-programmed, four-digit combination for emergency EMS access, preventing property damage. It can securely hold up to five sets of keys. Price: $30

Buttons: Choose additional waterproof wrist or necklace medical alert buttons for your spouse or other users. The buttons feature up to 1,000 feet of coverage and come with a five-year battery life. When you purchase an additional medical alert button for your existing Bay Alarm Medical alert system, the company will monitor your spouse free of charge. Price: Included with every in-home system; $40 for additional buttons

Wall Buttons: For additional peace of mind, you can place wall buttons around your home in high-risk fall areas such as the kitchen, shower, stairs, or bathroom. These wall buttons have a five-year battery life, a waterproof design, and large red help stickers for enhanced visibility. $42 per button individually or $158 for four ($10 off)

Vials of Life: The Vial of Life keeps track of emergency information in a durable plastic sleeve and magnetic strip that you can place on your refrigerator door for easy access. Price: $8

Additional charger: If you want to be able to charge your device from multiple spots in your home, or if you want an extra in case your charger is lost or damaged, you can purchase an extra charger for either the SOS Smartwatch or SOS Micro. Price: $49 

Designer straps: You can get either navy, champagne, army, obsidian leather, or cognac leather straps for the SOS Micro. Price: $28 for navy, champagne, or army; $32 for obsidian leather; $34 for cognac leather

The Expert Take

From Cody McGonagill

Firefighter/EMT

During a shift with emergency medical services, I responded to a call involving an unconscious person at home. Without immediate access to the patient's medical information, I searched the surroundings and found crucial details posted on their refrigerator. This information provided me with the patient's medical history, enabling me to focus my assessment and administer appropriate treatment. Such scenarios are common in EMS, highlighting the importance of tools like vials of life in aiding emergency responders to quickly identify and address health issues in unconscious or confused individuals.

Purchasing From Bay Alarm Medical

Purchasing a Bay Alarm Medical system is easy, either online or by phone. The website is preferred for comparing medical alert systems' unique features. To purchase or view pricing, click the “Pricing” tab, select your desired service (in-home, on-the-go, or bundle), choose a package plan, and click “Order Now.” You'll then go to the checkout page to confirm your protection package and select your in-home connection, add-on features, and extended warranties.

Warranty and Refund Policy

All Bay Alarm medical systems have a warranty covering normal wear and tear and manufacturer's defects. However, this warranty does not cover:

• Power surge
• Damage from devices being dropped
• Cut wires
• Water damage

If you want more protection, you can buy an extended warranty that covers the replacement of one system per year and provides replacements for lost or damaged accessories for 50 percent off. Otherwise, you'll typically pay a fee to replace systems if they're damaged or lost outside of warranty coverage.

Bay Alarm Medical offers a risk-free 30-day trial with a full refund (minus shipping) if you're not satisfied, and there's no cancellation fee. If you cancel after 30 days, you may get a prorated refund for unused months, but the equipment fee is nonrefundable.

Bay Alarm Medical App

Users can download the Bay Alarm Medical app for free via the App Store or Google Play for iOS and Android devices, respectively. This app helps check your order history, manage your Bay Alarm Medical account, and update important account information from the convenience of your smartphone. The app includes features like caregiver notifications, location tracking, and account management tools that make monitoring easier for both users and their loved ones.

We like this app because you can easily update mailing and shipping addresses without calling a Bay Alarm Medical representative. You can also make online payments and keep up with your subscription plan or update billing information. It also has a safe fingerprint and face ID login to keep your information safe and easily accessible.

Bay Alarm Medical Monitoring

Bay Alarm Medical provides 24/7 monitoring from its U.S.-based monitoring centers. After pressing the help button on your system, you'll connect to a trained operator in about 20 seconds or less. The operator will then respond with care and urgency. The 24/7 monitoring centers are TMA Five Diamond certified, demonstrating the high level of training and promptness of each operator.

Is Bay Alarm Medical Worth It?

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With a variety of affordable add-on accessories and versatile mobile options — from GPS help buttons to SOS smartwatches — there's a device that fits every unique need.

As a family-owned business operating since 1946, Bay Alarm Medical has provided life-saving medical alert systems to hundreds of thousands of customers and maintains their code of ethics to provide transparency and protection for aging adults.

To learn more about Bay Alarm Medical’s systems, check out our full Bay Alarm review.