LifeStation Medical Alert Review

23 Comments

1. We are finally disconnecting this service after almost 2 years of miscommunication, near impossibility of getting Customer Service representative on the phone (I’ve generally been on hold 20 minutes before a customer service representative picks up a call, and last week I was promised a call back within 24-48 hours, but wasn’t called back for one full week). DO NOT use this service if you want responsiveness and timely customer service. It’s probably good that we’re pulling the plug before my mother had a serious incident in which help needed to be called because based on how long it took for Customer Service to respond to me, I wonder how long it would’ve taken to get help to her in the event of an emergency.

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2. Very, very poor customer service. Do not use this company. I have reached out 3 times to cancel my father’s contract. When I’ve called there is a menu and and of course I chose the one to cancel a contract. Two times I opted to get a call back while saving my place in line – they never called back. The third time I chose to stay on the line and after a lengthy wait, I was forced to leave my number and again, nobody ever called back. I tried calling and talking to someone in another department and they just switched me over to the same recording. Meanwhile, my father is still being billed for this. He’s never even activated the equipment, as he was moved into assisted living shortly after we received it. I have no problem paying for the time it sat in a box in his house, but to make it impossible to cancel the contract and then continue billing is shameful.

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3. worst customer service I have ever dealt with. They are in the Emergency alert system but I ordered one 7 days ago and was told I should have it in 3 days. 7 days down the road we never received the device. They have no way of overnight and they took money out of the bank account. I should have went with a different company I have never heard of this company and should have known better. I am so disappointed. They are all about the money and not the well being of my child. Shame on them

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4. I understand that the mobile GPS device has a published battery life of 5 days. However, there is no Lithium Ion based device on the earth that achieves its published battery life, especially after multiple uses and charges. I am looking for a realistic, field-based, real-life experience, average/typical battery life for the GPS device. Thank you.

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5. Does LifeStation offer multi-lingual response service? Does mobile unit have an option of smaller pendant to wear at home while the mobile unit is charging in the base station? Thank you.

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   1. Thank you, Greg. We would love to speak with you in regards to the services we offer. Please give us a call 800.998.2400.

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   2. Thank you, Greg. We would love to speak with you in regards to the services we offer. Please give us a call 800.998.2400.

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6. I am having trouble with my pendent as it is super sensitive. I had the EMS people out here 3 time in 5 days as my hearing is not the best and did not hear the speaker or the phone ring when called. I have been with company for 4 or 5 year and have not had this problem at all. I would like to stay with the company but I cannot have EMS out all the time. Are others experiencing this with the new pendan

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   1. Hi Rose – Thanks for the feedback! To clarify: Are you reporting that the new LifeStation Medical Alert pendant seems too sensitive and it is being activated (or pressed) by accident?

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   2. Thanks for the feedback, Rose! The button is indented to prevent false positives, but also needs to be sensitive enough to easily activate during emergencies. We can always re-arrange your contact list to prevent EMS from being dispatched first. Feel free to contact us at 800.998.2400 to discuss

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7. My mom used Lifestation for 4 months and returned it. She paid quarterly. They wouldn’t give us any info on her refund prior to us mailing it back nor is anything disclosed in writing. They kept charging her til they received it. Now saying they don’t give refunds on the accounts who pay quarterly. Plus they started charging her the day we ordered it, not the day she received it and actually started the service. Deceptive communication.

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   1. Thank you for your feedback. We would love to discuss this matter in more detail. Please give our 24/7 customer service line a call at 800.998.2400 so the account can be reviewed.

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8. I am looking for a system for my 92 year old Mother. She is now living alone, very independent and still drives. I am looking for a system that will detect if she falls, can wear while taking a bath. She wears a hearing device. Something that would be very easy for her to use

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   1. Hi Al, check out our list of recommended systems- https://www.theseniorlist.com/2015/01/2015-recommended-medical-alert-systems/. You can see which of these fit with what you are looking for. Let us know if you need any additional information. Best, Amie

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      1. It’s probably time to update the individual company reviews that are hyperlinked in your article “List of the Best Medical Alert Systems 2018.” Not meaning to be undermine the credibility of The Senior List, but it’s a bit misleading to title an article “best of 2018” and support that article with reviews dated from 2014 & 2015. Technology and pricing have definitely changed since then and it leaves the reader confused as to what information in the 2018 article is up-to-date and what is decidedly not.

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         1. Hi Bill, Appreciate the feedback, we do keep the information as up-to-date as possible, even if the original post was a few years ago, we make sure pricing etc. is updated.. We are working to update some of our reviews as well, check back soon!

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   2. Hi Al, we have a great service that fits your mother’s needs! I would suggest our mobile GPS device, which can be used anywhere in the United States. It is worn as a necklace and has the option for Fall Detection if requested. The device is waterproof and can be worn in the bath. You can get more information by speaking to one of our knowledgeable representatives, by calling customer service at 800-998-2400.

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9. Just received the supreme alert necklace w/fall detection. My children reviewed info on the system and found some discrepencies. 1st it says WATERPROOF, in fact, it is WATER RESISTANT, and was told on the phone that I could try it, and if not what i expected and not satisfied, I could call customer service to cancel and they would send me a return label to return the device. Well, just got off the phone with cust. srv. and was told that I had to pay for the return. And, that all other cos. have the same policy. not true, cause we reviewed many alert cos. and they all have free return policies. they just send you a return label. I am in no financial position to have to pay to return this device. also, will have to get someone to the post office to return it. Could you please send me a postage pd return label so i can return my device ASAP. I understand my service will be cancelled upon receipt of this returned device. how long does this take. Cos. don’t have any problem taking you credit card and charging it immediately, but to get a refund, it takes a long time. this is not right. please email me with a reply and I await a return label. Thank you. Linda S.Alleman

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   1. Thank you, Linda, for your feedback. We’re glad we were able to speak with you and had a chance to address your concern. If there is anything else you need, please don’t hesitate to reach out.

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10. When wearing the device/pendant around her neck, how close does she have to be to her cell phone for the alert system to work? My mother is still driving and is hardly ever at home, but she does not like to take her cell phone with here everywhere. She wants to wear a bracelet or necklace instead. The truth is that she remembers to put on her jewelry every morning, but she forgets to pick up her cell phone when walking out the door :-). Thank you for a quick response – she wants to purchase this week. Kathy Slade 770-314-2334 cell sladekathy@gmail.com

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    1. Kathy,

       If she is looking at the cellular/mobile system, it has it’s own cellular signal built into it. In that case she could take whereever there is a cell signal.

       If she is thinking about the cellular in-home base station, she would have the same constraints as a typical medical alert system pendant. That range is usually between 600-1,000 feet radius from the base station.

       Hope that helps –

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    2. Kathy, We have tried to get in touch with you but, unfortunately, our attempts have been unsuccessful. We would love to answer any additional questions you may have. Please reach out to customer service so that one of our experienced agents can assist you with your concerns. You can reach us at 1800-998-2400 and we are open 24-7. Thank you, LifeStation

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    3. Thank you, Kathy for your feedback. We are glad we were able to speak with you and had a chance to address your concern.

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