LifeStation offers three medical alert system configurations; In-home Traditional, In-home Plus and Mobile with GPS. LifeStation is based in New Jersey and serves the entire U.S. It has been several years since our last LifeStation Medical Alert Review, and with updated equipment and improved customer service policies we decided it was time to take another look.
The Stuff We Liked
Equipment is easy to set up, three simple choices to choose from depending on home or away lifestyle. No charge for equipment, 30-day money back guarantee, no cancellation fees. Waterproof buttons, backup battery, 24/7 in-house monitoring (no outsourcing), fastest response time in the industry (est. 20 seconds). Optional fall detection is compatible with any of the medical alert options. The mobile unit battery lasts for 5 days.
The Stuff We Didn’t
The website needs some attention, difficult to find detailed information about products.
The Bottom Line
If you’re looking for an easy-to-setup, easy-to-use medical alert system, LifeStation has several medical alert options that will fit the bill. Pricing is competitive for basic medical alert services.
- Both landline and cellular in-home options available
- No long-term contracts
- 30-day money back guarantee
- Water-resistant button
- Long 5-day battery life on mobile unit
- Low monthly monitoring fees start at $19.95
- Some users report false alarms on fall detection pendant
In-home and Cellular Medical Alert Options from LifeStation
Having different types of medical alert options (traditional in-home (landline), cellular in-home (no landline), and mobile + GPS has become the standard these days for modern medical alert companies. LifeStation delivers on that and more (considering the optional accessories available). We’re very pleased to see that LifeStation medical alert has improved their customer service experience as well.
Setup for the cellular medical alert system from LifeStation was a breeze. Incredibly easy is an understatement… There are automated voice prompts that walk you through setup and testing with the call center and the printed directions were clear and simple. Anyone could set the cellular unit up. The cellular unit works anywhere covered by AT&T. This unit also has a great battery life, up to 5 days which is unusual in the market, normally we see mobile units that need to be charged daily.
When we tested the cellular medical alert system, the call center responded promptly after depressing the emergency button. We waited no longer than 15-20 seconds before a responder answered our call for help.
Like many of their competitors, the mobile (GPS) medical alert pendant is *bigger than the in-home pendants. We’ve spoken to many users of the cellular devices, and folks do tell us that they get used to it. Since is a bit bigger, some will wear it on a belt, or put it on a purse or pocket. At some point, these things have to get smaller so they can be worn comfortably around the neck.
On the cellular unit we tested, the speaker in the pendant made the call-center attendant’s voice sound very tinny and/or raspy. I imagine if the user had hearing loss, it could be difficult to communicate effectively with call-center personnel.
*Note: This isn’t a knock on the LifeStation unit in particular but on the majority of the cellular alert systems on the market today.
Features: Landline and cellular in-home (no landline needed) base station with two-way speaker + water-resistant button.
Extras: Automatic fall detection, lockbox, hallway and bathroom buttons, additional user for $3.99/month
Battery: 32-hour backup battery on the in-home option in the event of a power loss.
In-home range: 600-1000ft. range
Cost: Starts at $25.95 monthly.
Features: Mobile + GPS cellular medical alert with two-way speaker, water-resistant, weighs about two ounces. Works with an Alexa skill to find user at any time.
Extras: Automatic fall detection, lockbox.
Battery: 5-day battery life with normal use after a 3-hour charge
In-home range: n/a, cellular
Cost: Starts at $35.95 monthly.
LifeStation Cancellation and Refund Policy
LifeStation offers a 30-day money-back guarantee, regardless of the monthly payment plan. LifeStation has no cancellation fees. An account is considered canceled and closed once the system is returned to LifeStation. Please note an account cannot be canceled until the system is in LifeStation’s possession. If canceling within 90 days, an annual-paying customer is entitled to a prorated refund.
The Bottom Line
LifeStation has been serving customers since 1977. As a long-time provider of personal emergency response systems, they have seen many changes in the delivery and technology that goes into keeping their customers safe. We are glad to see LifeStation keeping up with the latest technology and continually looking for ways to improve the customer experience. We recommend LifeStation as a medical alert provider and will continue to report on customer feedback, as well as new products/services in the future.
Have you used LifeStation to keep your loved one safe? Let us know in the comments below.