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LifeStation Medical Alert Review

Editor's Rating:

4.3 / 5

LifeStation offers three medical alert system configurations; In-home Traditional, In-home Plus and Mobile with GPS. LifeStation is based in New Jersey and serves the entire U.S. It has been several years since our last LifeStation Medical Alert Review, and with updated equipment and improved customer service policies we decided it was time to take another look.

LifeStation Pricing
 
Mobile with GPS
Monthly$29.95/mo$39.95/mo
Quarterly$27.95/mo$37.95/mo
Annually$25.95/mo$35.95/mo
Fall Detection+$7/mo+$7/mo
Visit LifeStation.com or call 855-727-6797 to receive a FREE lockbox. Use promo code: SLIST

The Stuff We Liked

Equipment is easy to set up, three simple choices to choose from depending on home or away lifestyle. No charge for equipment, 30-day money back guarantee, no cancellation fees. Waterproof buttons, backup battery, 24/7 in-house monitoring (no outsourcing), fastest response time in the industry (est. 20 seconds). Optional fall detection is compatible with any of the medical alert options. The mobile unit battery lasts for 5 days.

The Stuff We Didn’t

The website needs some attention, difficult to find detailed information about products.

The Bottom Line

If you’re looking for an easy-to-setup, easy-to-use medical alert system, LifeStation has several medical alert options that will fit the bill. Pricing is competitive for basic medical alert services.

Visit LifeStation.com or call 855-727-6797 to receive a FREE lockbox. Use promo code: SLIST
LifeStation Ratings
Reliability When help is needed, the equipment does its job, the call is answered promptly, courteously, and appropriate action is taken to handle the reason for the call.
4.5 / 5
Equipment Equipment is updated and utilizes the latest technology. It works as it should with easy-to-understand instructions and simple installation.
3.8 / 5
Reputation The reputation of the company as reported by consumers, user reviews, industry feedback and our review/analysis. Customer service and technical support are also responsive and helpful.
4 / 5
Options The company offers a variety of medical alert solutions to fit the needs of customers. In-home and cellular medical alert systems as well as optional fall detection and additional accessories.
4.5 / 5

Pros

  • Both landline and cellular in-home options available
  • No long-term contracts
  • 30-day money back guarantee
  • Water-resistant button
  • Long 5-day battery life on mobile unit
  • Low monthly monitoring fees start at $19.95

Cons

  • Some users report false alarms on fall detection pendant
Lowest Monthly Fees!

Editor's Rating:

4.3 / 5
If you’re looking for an easy-to-setup, easy-to-use medical alert system, LifeStation has several medical alert options that will fit the bill. Pricing is competitive for basic medical alert services. Call to hear current LifeStation offers and pricing.

In-home and Cellular Medical Alert Options from LifeStation

Having different types of medical alert options (traditional in-home (landline), cellular in-home (no landline), and mobile + GPS has become the standard these days for modern medical alert companies. LifeStation delivers on that and more (considering the optional accessories available). We’re very pleased to see that LifeStation medical alert has improved their customer service experience as well.

Setup for the cellular medical alert system from LifeStation was a breeze. Incredibly easy is an understatement… There are automated voice prompts that walk you through setup and testing with the call center and the printed directions were clear and simple. Anyone could set the cellular unit up. The cellular unit works anywhere covered by AT&T. This unit also has a great battery life, up to 5 days which is unusual in the market, normally we see mobile units that need to be charged daily.

When we tested the cellular medical alert system, the call center responded promptly after depressing the emergency button. We waited no longer than 15-20 seconds before a responder answered our call for help.

LifeStation Medical Alert Review
Simply and easy emergency response alert from LifeStation

Like many of their competitors, the mobile (GPS) medical alert pendant is *bigger than the in-home pendants. We’ve spoken to many users of the cellular devices, and folks do tell us that they get used to it. Since is a bit bigger, some will wear it on a belt, or put it on a purse or pocket. At some point, these things have to get smaller so they can be worn comfortably around the neck.

On the cellular unit we tested, the speaker in the pendant made the call-center attendant’s voice sound very tinny and/or raspy. I imagine if the user had hearing loss, it could be difficult to communicate effectively with call-center personnel.

*Note: This isn’t a knock on the LifeStation unit in particular but on the majority of the cellular alert systems on the market today.

In Home

Features: Landline and cellular in-home (no landline needed) base station with two-way speaker + water-resistant button.

Extras: Automatic fall detection, lockbox, hallway and bathroom buttons, additional user for $3.99/month

Battery: 32-hour backup battery on the in-home option in the event of a power loss.

In-home range: 600-1000ft. range

Cost: Starts at $25.95 monthly.

Mobile with GPS

Features: Mobile + GPS cellular medical alert with two-way speaker, water-resistant, weighs about two ounces. Works with an Alexa skill to find user at any time.

Extras: Automatic fall detection, lockbox.

Battery: 5-day battery life with normal use after a 3-hour charge

In-home range: n/a, cellular

Cost: Starts at $35.95 monthly.

LifeStation Cancellation and Refund Policy

LifeStation offers a 30-day money-back guarantee, regardless of the monthly payment plan. LifeStation has no cancellation fees. An account is considered canceled and closed once the system is returned to LifeStation. Please note an account cannot be canceled until the system is in LifeStation’s possession. If canceling within 90 days, an annual-paying customer is entitled to a prorated refund.

The Bottom Line

LifeStation has been serving customers since 1977. As a long-time provider of personal emergency response systems, they have seen many changes in the delivery and technology that goes into keeping their customers safe. We are glad to see LifeStation keeping up with the latest technology and continually looking for ways to improve the customer experience. We recommend LifeStation as a medical alert provider and will continue to report on customer feedback, as well as new products/services in the future.

Have you used LifeStation to keep your loved one safe? Let us know in the comments below.

Lowest Monthly Fees!

Editor's Rating:

4.3 / 5
If you’re looking for an easy-to-setup, easy-to-use medical alert system, LifeStation has several medical alert options that will fit the bill. Pricing is competitive for basic medical alert services. Call to hear current LifeStation offers and pricing.

23 Comments

  1. We are finally disconnecting this service after almost 2 years of miscommunication, near impossibility of getting Customer Service representative on the phone (I’ve generally been on hold 20 minutes before a customer service representative picks up a call, and last week I was promised a call back within 24-48 hours, but wasn’t called back for one full week). DO NOT use this service if you want responsiveness and timely customer service. It’s probably good that we’re pulling the plug before my mother had a serious incident in which help needed to be called because based on how long it took for Customer Service to respond to me, I wonder how long it would’ve taken to get help to her in the event of an emergency.
  2. Very, very poor customer service. Do not use this company. I have reached out 3 times to cancel my father’s contract. When I’ve called there is a menu and and of course I chose the one to cancel a contract. Two times I opted to get a call back while saving my place in line – they never called back. The third time I chose to stay on the line and after a lengthy wait, I was forced to leave my number and again, nobody ever called back. I tried calling and talking to someone in another department and they just switched me over to the same recording. Meanwhile, my father is still being billed for this. He’s never even activated the equipment, as he was moved into assisted living shortly after we received it. I have no problem paying for the time it sat in a box in his house, but to make it impossible to cancel the contract and then continue billing is shameful.
  3. worst customer service I have ever dealt with. They are in the Emergency alert system but I ordered one 7 days ago and was told I should have it in 3 days. 7 days down the road we never received the device. They have no way of overnight and they took money out of the bank account. I should have went with a different company I have never heard of this company and should have known better. I am so disappointed. They are all about the money and not the well being of my child. Shame on them
  4. I understand that the mobile GPS device has a published battery life of 5 days. However, there is no Lithium Ion based device on the earth that achieves its published battery life, especially after multiple uses and charges. I am looking for a realistic, field-based, real-life experience, average/typical battery life for the GPS device. Thank you.
  5. Does LifeStation offer multi-lingual response service? Does mobile unit have an option of smaller pendant to wear at home while the mobile unit is charging in the base station? Thank you.
    1. Thank you, Greg. We would love to speak with you in regards to the services we offer. Please give us a call 800.998.2400.
    2. Thank you, Greg. We would love to speak with you in regards to the services we offer. Please give us a call 800.998.2400.
  6. I am having trouble with my pendent as it is super sensitive. I had the EMS people out here 3 time in 5 days as my hearing is not the best and did not hear the speaker or the phone ring when called. I have been with company for 4 or 5 year and have not had this problem at all. I would like to stay with the company but I cannot have EMS out all the time. Are others experiencing this with the new pendan
    1. Hi Rose – Thanks for the feedback! To clarify: Are you reporting that the new LifeStation Medical Alert pendant seems too sensitive and it is being activated (or pressed) by accident?

    2. Thanks for the feedback, Rose! The button is indented to prevent false positives, but also needs to be sensitive enough to easily activate during emergencies. We can always re-arrange your contact list to prevent EMS from being dispatched first. Feel free to contact us at 800.998.2400 to discuss
  7. My mom used Lifestation for 4 months and returned it. She paid quarterly. They wouldn’t give us any info on her refund prior to us mailing it back nor is anything disclosed in writing. They kept charging her til they received it. Now saying they don’t give refunds on the accounts who pay quarterly. Plus they started charging her the day we ordered it, not the day she received it and actually started the service. Deceptive communication.
    1. Thank you for your feedback. We would love to discuss this matter in more detail. Please give our 24/7 customer service line a call at 800.998.2400 so the account can be reviewed.
  8. I am looking for a system for my 92 year old Mother. She is now living alone, very independent and still drives. I am looking for a system that will detect if she falls, can wear while taking a bath. She wears a hearing device. Something that would be very easy for her to use
    1. Hi Al, check out our list of recommended systems- https://www.theseniorlist.com/2015/01/2015-recommended-medical-alert-systems/. You can see which of these fit with what you are looking for. Let us know if you need any additional information. Best, Amie

      1. It’s probably time to update the individual company reviews that are hyperlinked in your article “List of the Best Medical Alert Systems 2018.” Not meaning to be undermine the credibility of The Senior List, but it’s a bit misleading to title an article “best of 2018” and support that article with reviews dated from 2014 & 2015. Technology and pricing have definitely changed since then and it leaves the reader confused as to what information in the 2018 article is up-to-date and what is decidedly not.
        1. Hi Bill, Appreciate the feedback, we do keep the information as up-to-date as possible, even if the original post was a few years ago, we make sure pricing etc. is updated.. We are working to update some of our reviews as well, check back soon!

    2. Hi Al, we have a great service that fits your mother’s needs! I would suggest our mobile GPS device, which can be used anywhere in the United States. It is worn as a necklace and has the option for Fall Detection if requested. The device is waterproof and can be worn in the bath. You can get more information by speaking to one of our knowledgeable representatives, by calling customer service at 800-998-2400.
  9. Just received the supreme alert necklace w/fall detection. My children reviewed info on the system and found some discrepencies. 1st it says WATERPROOF, in fact, it is WATER RESISTANT, and was told on the phone that I could try it, and if not what i expected and not satisfied, I could call customer service to cancel and they would send me a return label to return the device. Well, just got off the phone with cust. srv. and was told that I had to pay for the return. And, that all other cos. have the same policy. not true, cause we reviewed many alert cos. and they all have free return policies. they just send you a return label. I am in no financial position to have to pay to return this device. also, will have to get someone to the post office to return it. Could you please send me a postage pd return label so i can return my device ASAP. I understand my service will be cancelled upon receipt of this returned device. how long does this take. Cos. don’t have any problem taking you credit card and charging it immediately, but to get a refund, it takes a long time. this is not right. please email me with a reply and I await a return label. Thank you. Linda S.Alleman
    1. Thank you, Linda, for your feedback. We’re glad we were able to speak with you and had a chance to address your concern. If there is anything else you need, please don’t hesitate to reach out.
  10. When wearing the device/pendant around her neck, how close does she have to be to her cell phone for the alert system to work? My mother is still driving and is hardly ever at home, but she does not like to take her cell phone with here everywhere. She wants to wear a bracelet or necklace instead. The truth is that she remembers to put on her jewelry every morning, but she forgets to pick up her cell phone when walking out the door :-). Thank you for a quick response – she wants to purchase this week. Kathy Slade 770-314-2334 cell sladekathy@gmail.com
    1. Kathy,

      If she is looking at the cellular/mobile system, it has it’s own cellular signal built into it. In that case she could take whereever there is a cell signal.

      If she is thinking about the cellular in-home base station, she would have the same constraints as a typical medical alert system pendant. That range is usually between 600-1,000 feet radius from the base station.

      Hope that helps –

    2. Kathy, We have tried to get in touch with you but, unfortunately, our attempts have been unsuccessful. We would love to answer any additional questions you may have. Please reach out to customer service so that one of our experienced agents can assist you with your concerns. You can reach us at 1800-998-2400 and we are open 24-7. Thank you, LifeStation
    3. Thank you, Kathy for your feedback. We are glad we were able to speak with you and had a chance to address your concern.

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