MobileHelp Medical Alert: Costs, Systems, and Plans

MobileHelp Systems

Credit: MobileHelp

MobileHelp currently offers five different systems: two for home use and three mobile medical alert systems. All of these systems are leased instead of purchased, so you'll pay monthly subscription costs that cover your equipment rental and monitoring and will return the equipment at the end of your service agreement. MobileHelp is usually more affordable than Medical Guardian, which offers cellular systems starting at $43.95 per month.

To learn more about my experience with this system, check out my full review of MobileHelp.

Classic Landline

Credit: MobileHelp

This traditional in-home system is ideal for people who spend most of their time indoors and require 24/7 monitoring. Starting at $25.95 per month with no activation fees, the Classic features an in-home base unit, one waterproof help button, and a range of 600 feet.

The MobileHelp Classic is super-easy to use. All you have to do is press your pendant or base-unit button for help. Your emergency call will be directed to an operator at MobileHelp's response center with two-way communication. Note that although you can summon help by pressing the button on your pendant, only the base unit features two-way communication. Fall detection is not available with the Classic landline system.

Wired Home

If you spend a lot of time at home but don't want your medical alert system to tie you down, MobileHelp Wired Home may be worth considering. The system has a coverage range of 1,400 feet and provides an affordable in-home unit with a built-in speaker and two-way communication capabilities.

Starting at $25.95 per month, the system offers either a wristband or lanyard wearable help button; this way, you can move around the house as you please. There are no equipment fees separate from your monthly subscription costs, and if you sign up for the annual plan, MobileHelp will send you a free lockbox and you’ll get one month of service free.

MobileHelp Solo

The MobileHelp Solo features a mobile unit and GPS tracking that works at home or on the go, wherever there’s a cellular connection. It comes with a waterproof wall button and waterproof pendant that can be worn in the shower. The devices are connected to 24/7 U.S.-based monitoring, so you can be confident you'll be able to summon help in an emergency.

I'd recommend this system if you are at home at least half the time. MobileHelp Solo starts at $35.95 per month, and it can be paired with fall detection for an additional $10 per month.

Home Duo Bundle

The MobileHelp Home Duo Bundle combines a home medical alert system with a mobile one for $49.95 per month. It comes with an in-home base unit with two-way communication capability, a mobile unit for when you’re away from home, and a waterproof help button that can be worn in the shower. You can add a fall detection button for another $10 per month.

The Expert Take

From Ryan Molloy

Caregiver and Tech Expert

Unless you’re purchasing a medical alert system for a couple or roommates, I find that bundled systems are usually excessive. Most users will find it cumbersome or confusing to swap out wearable help buttons when leaving the house. For most people, one mobile system will suffice for in-home protection.

Mobile Duo

If you want to add an additional user or give your spouse or roommate a mobile alert system, Mobile Duo is a great option. Starting at $44.95 per month, Mobile Duo is one of the most affordable options to help multiple users stay safe at home and on the go.

MobileHelp System Costs

MobileHelp now offers one month free if you pay for annual service up front, bringing monthly costs down. See more specific pricing comparisons below

MobileHelp Add-Ons

Fall detection: For $10 per month, you can have peace of mind with a fall detection pendant. Unlike with LifeFone, however, adding MobileHelp fall detection means ordering a separate device.

Waterproof wall button: For $2.99 per month, you can add a wall-mounted, waterproof help button to your MobileHelp system. These can be useful in areas such as stairwells and bathrooms.

Lockbox: We all love freebies! And with a MobileHelp annual plan, subscribers receive a free lockbox, which is accessible only with a secure code EMS can use during an emergency. With monthly or quarterly plans, you can include a lockbox for $2.99 per month.

OnGuard Alerts: For $2.99 per month, you can enable OnGuard Alerts. These alerts send text messages to loved ones when an emergency button is pressed.

Protection plan: For $6.99 per month, you can replace broken or lost equipment for free.

Purchasing From MobileHelp

Purchasing products from MobileHelp is hassle-free, especially if you order online. You can also order over the phone, but I prefer a secure online checkout. I also appreciate the peace of mind that comes with leasing equipment, as MobileHelp will fix or replace malfunctioning systems for free, and monthly costs don’t include separate equipment fees.

MobileHelp doesn't require long-term contracts. Pricing varies depending upon your chosen system and whether you choose annual, quarterly, or monthly payments.

MobileHelp Warranty and Refund Policy

MobileHelp doesn't include a warranty with its products. But for $6.99 per month, you can sign up for a protection plan that protects you from paying out of pocket for lost or damaged equipment.

MobileHelp App

Free to subscribers, the MobileHelp Connect app is available for Android and iOS devices. The app allows caregivers and family members to monitor their loved one's status, receive alerts, and manage account settings. Some users have reported occasional connectivity issues, and others have expressed frustration with its design and functionality. If you want a medical alert system with robust app capabilities, you may want to consider other options with more advanced digital features.

MobileHelp Monitoring

Having access to highly trained and compassionate monitoring service representatives during an emergency is crucial. MobileHelp uses Affiliated Response to provide monitoring services. A trusted name in emergency response monitoring, Affiliated Response was founded in 1977 and is UL Listed and FDNY approved.

When you press your button or a fall is detected, emergency alerts are answered by skilled operators at the company’s two centers in Union, New Jersey, and Houston, Texas. Bilingual language services are also available.

Is MobileHelp Worth It?

MobileHelp offers medical alert systems and monitoring with flexible payment plans and helpful add-ons. Importantly, emergency calls are answered in less than 20 seconds, on average. When it comes to easy-to-use in-home and mobile medical alert systems, MobileHelp provides plenty of great options, and does so without requiring you to purchase equipment.