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MobileHelp Medical Alert Systems: Updated Review

MobileHelp provides a wide array of medical alert systems that are suitable for a variety of medical needs and purposes. With four distinct medical alert systems of varying prices, features and intended uses.

MobileHelp is an FDA-compliant service that has no long-term contracts and no hidden fees. The alert systems are compatible with the MobileHelp Fall Button that automatically detects falls.

MobileHelp offers standard in-home units, cellular speakerphone units, GPS location services, fall detection and a smartwatch option.

MobileHelp covers the entire U.S. and is based in Florida.

MobileHelp PricingMonthlyQuarterlySemi-AnnualAnnual
ClassicIn-Home$19.95/mo$27.95/mo$26.61/mo$27.03/mo
DuoIn-home+Mobile$41.95/mo$33.28/mo$31.11/mo$32.78/mo
SoloMobile$37.95/mo$29.95/mo$28.78/mo$30.03/mo
MobileHelp Smart$24.95/mo$24.95/mo$24.95/mo$24.95/mo
Fall Detect Pendant+$10/mo+$10/mo+$10/mo+$10/mo
Visit MobileHelp or call 800-915-8738 to learn about promotional pricing for new customers. Promotion Alert! A free lockbox, $29.95 retail value, is available on all orders.

The Stuff We Liked: MobileHelp has no long term contracts, offers transparent terms and conditions, and you can cancel anytime for a prorated refund (once equipment is returned). Flexible pricing plans, water resistant pendant or wrist button and the first-of-it's-kind smartwatch with a medical alert built right in.

Fall detection can be added to any system and mobile units have GPS built in to pinpoint location. Medication reminders and activity tracking are available.  High quality equipment used by several other medical alert companies, two pendants included with every system (the only company we know of that does this).

The Stuff We Didn't: Fall button and cellular are two separate devices.

The Bottom Line: Online tools combined with telehealth and in-home + cellular medical alert devices make MobileHelp one of the most comprehensive alert systems to date!

Visit MobileHelp or call 800-915-8738 to learn about promotional pricing for new customers. Promotion Alert! A free lockbox, $29.95 retail value, is available on all orders.

Cellular Medical Alert Systems from MobileHelp

We tested the MobileHelp Duo in our home test environment (see more details about the Duo system below). We were impressed with the quality of the equipment from MobileHelp.

Even the carrying pouch that accompanies the mobile unit felt high quality, we have seen similar pouches with other alert companies that were chintzy and ready to fall apart.

As a testament to the quality of the equipment, several other medical alert companies use MobileHelp devices with their own personalized branding.

MobileHelp has several medical alert options.

MobileHelp Classic

The cellular in-home system provides customers with a traditional in-home medical alert system that does not require a landline. The Classic system provides in-home alert monitoring and is compatible with the MobileHelp Fall Button which detects falls in the home up to 600 ft from the base station.

The fall button is an optional purchase for an additional $10/mo and is water resistant.  The Classic comes with a choice of a water resistant pendant or wrist version (black or white) and you can select up to two. The alert buttons have an in-home radius of up to 600 ft in the home, depending on the size and construction of your home.

No landline is required, cellular service is provided through AT&T.  The base station has a lit display that reports the cellular signal strength, ambient temperature, time and date.  Medication reminders can be set up with the Classic system.

MobileHelp Classic cellular medical alert system.
MobileHelp Classic cellular in-home medical alert system.

MobileHelp Duo

The MobileHelp Duo allows you to summon emergency assistance whether you're on the go or at home. The Duo combines the cellular in-home unit (Classic) and the mobile device that can be used anywhere outside the home with cell coverage.

The mobile device, easy-to-use charger and carrying pouch are included.  The Duo is compatible with the MobileHelp Fall Button.  This system is perfect for people who seek to maintain their active lifestyle.  Like the Classic unit, you have the choice of selecting up to two water resistant pendants or wrist versions.

Since both a mobile device and two pendants are included, this is a perfect system for couples as it can be used by two people at the same time (mobile unit plus pendants). Medication reminders can be set up with the Duo system.

MobileHelp Duo medical alert system.
MobileHelp Duo (in-home + cellular) medical alert system.

MobileHelp Solo

MobileHelp Solo is the cellular medical alert option offering the same features as Duo but without the in-home base unit.

As with the previous two systems (Classic and Duo) you have the choice of choosing between water resistant wrist buttons or neck pendants that are compatible with the mobile device.

The Solo is also compatible with the MobileHelp Fall Button.  As always, you do not need a landline or a cellular contract.

MobileHelp Solo cellular medical alert system.
MobileHelp Solo cellular medical alert system.

MobileHelp Smart

MobileHelp Smart is the latest in medical alert system technology from MobileHelp and Samsung. The marriage of the Samsung Gear S3 smartwatch and MobileHelp medical alert system technology make the Smart the first of it's kind.

Not only does the Smart look great, it's a functional smartwatch that no one will know is also an incredible life-saving device. Read our in-depth review of the MobileHelp Smart here.

MobileHelp Smart: Stylish smartwatch and medical alert in one 1
MobileHelp Smart

MobileHelp Connect and MobileHelp Connect Premium

Pulling it all together, MobileHelp Connect is a comprehensive combination of online tools that are designed to improve the user's experience. The user and other authorized caregivers can actively participate in the wellness process.

The features available will be dependent on the type of system you have purchased. MobileHelp Connect comes free of cost.

MobileHelp Connect online tools let you track your loved one, receive alerts and set up medication reminders.
MobileHelp Connect- online tools.

MobileHelp Premium services cost $5 a month and you receive a slew of added benefits. You can shield yourself from expensive replacements of damaged, stolen or lost equipment.

Premium can save customers up to the $300 replacement cost for lost, stolen or damaged equipment and provides a 25% discount on the fall button, all accessories and 50% discount on medication reminders and activity tracking.

Lastly, Premium subscribers receive 30 extra pings per month on location detection ($60 annual value) and provides a lifetime base price guarantee.

MobileHelp has it all

MobileHelp is one of the most comprehensive medical alert systems we have reviewed to date. We highly recommend this medical alert company based on the quality of equipment, options for any living situation, competitive pricing, customer service, no long term contracts and transparent refund policy.

Visit MobileHelp or call 800-915-8738 to learn about promotional pricing for new customers. Promotion Alert! A free lockbox, $29.95 retail value, is available on all orders.

If you or a loved one has used MobileHelp, let us know about your experience in the comments below.

3 Comments

  1. I’m bed ridden and living alone, therefore, I would love to get this alert system. My budget is at its limits – do you know if Medicare would reimburse me (with a doctor’s prescription) for the monthly fee?
    Thank you.

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