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ADT Medical Alert FAQs

What Is ADT Medical Alert?

The ADT Medical Alert is designed to connect people, usually the elderly or the infirm, to a dispatch center in case of an emergency. Once notified, the dispatch center will assess the situation and set in motion a plan for help. This could be the dispatch of emergency or non-emergency personnel. It will also trigger a contact with the person’s primary caregivers that help may be needed.

Medical alert equipment can be worn on the wrist as a bracelet or around the neck as a pendant or necklace. Its main purpose is to put the person in contact with the call center, which can then determine the appropriate course of action in a speedy manner.

What Is the Cost of the Product?

There are three plans available for the ADT Medical Alert. The first plan starts at $29.99 a month, the second plan starts at $35.99 and the third plan begins at $39.99. There may be additional charges for extra accessories or for added features such as automatic fall detection.

What Comes With the Medical Alert Basic?

This plan comes with an in-home base unit and a wristband or pendant that allows for two-way communication. It begins at $29.99 a month, and a landline is required .It also comes with home temperature monitoring.

What Comes With Medical Alert Plus?

This plan allows for greater independence for the customer, allowing them to stroll about the yard and still be connected. No landline is required, and it offers optional fall detection for an added cost. It also has home temperature monitoring and a selection of comfortable pendants to wear. The plan starts at $35.99 a month.

What Comes With Medical Alert On-The-Go?

The mobile base unit for this plan allows the customer to be protected even miles from home. It has GPS functionality and optional fall detection.

What Are the Main features of the ADT Alert System? 

No matter which plan is purchased, the ADT alert system comes with some standard services and equipment. These include the following:

  • Waterproof wristband or necklace
  • Two-way communication
  • 24/7 monitoring that is staffed by trained operators
  • A base station with at least a 300-foot range
  • Emergency dispatch
  • Non-emergency dispatch
  • Notification of caregivers
  • Lifetime warranty of equipment

Upgrades to the Basic plan include several additional features. Additional features for the Plus and On-The-Go plan include the following enhancements:

  • Cellular connection
  • Expanded range of up to 600 feet
  • Inside and outside home coverage
  • Automatic fall detection (for a fee)
  • GPS enabled devices

What Are the Specifics of Each Plan?

The three plans are known as the Basic, Plus or On-The-Go plans. The Basic plan requires a landline connection and has a range of 300 feet from the button to the base station. The Plus option allows for cellular connection and has a greater range of 600 feet inside and outside the home, while the On-The-Go plan has an even wider range.

Are There Payment Options?

Flexible payment options include quarterly or annual billing statements. Upfront payments are also available. The monthly price remains the same forever and will never increase.

Is a Long-Term Contract Required? 

Only a month-to-month contract is required. Consumers may cancel at any time and will never have to pay more than a one-month fee.

Are There Other Charges or Fees?

The ADT Medical Alert system has few extra fees associated with it. There are no activation fees and no charges for the equipment. There is a $9.99 monthly billing fee; however, this can be avoided by paying on a quarterly or annual basis or upfront.

What Else Comes With the ADT Medical Alert System?

The plans come with a number of convenient features. These include the following benefits:

  • Free next-day shipping of equipment
  • Free battery replacements
  • A monthly price that will never change
  • Full refund for early cancellation

How Does a Person Know When the System Is Working?

Status lights on the base unit show the signal strength and are easy to read. All plans come with a test reminder every 30 days to make sure the system is operational.

Who Staffs the Dispatch Center and When? 

The dispatch center is staffed by operators trained in handling medical emergencies from seniors. It is staffed 24/7 and during all holidays.

How Does the Monitoring System Work? 

Each plan is covered by 24/7 monitoring. The call centers are staffed by professional operators who have been trained to assess the situation. Once the call button has been pressed, or the fall detection device has been activated, the two-way communication system is open. The operator assesses the situation and either calls emergency personnel to come out to the home, contacts a non-emergency dispatch or only contacts the primary caregiver. Whenever there is an incident, the primary caregiver will be notified.

Does the ADT Medial Alert Equipment Come With a Warranty? 

Yes, all of the equipment with the system has a lifetime warranty.

Who Is the Cellular Provider?

AT&T is the only option for a cellular provider for the Plus and On-The-Go plans.

Is the Installation of Equipment Complicated?

No, the process for installation is fast and easy.

What Is Included With the Equipment? 

Each plan gets either a help button necklace or wristband; these allow for wearable, two-way communication. The help button is waterproof, so it can be worn in the bath or shower. A base station is set up in a convenient area of the home. The base station has a backup battery with a 30-hour lifespan in case of a power outage.

How Long Has ADT Been in Business? 

The Florida-based company was founded in 1874 and is best known for its home security systems. It has built a fine reputation through its reliable products and its experience in monitoring home security and medical alerts. It has been long considered a leader in the security and monitoring industry. ADT Security Services enjoys an A+ rating through the Better Business Bureau.

Where Can a Person Buy an ADT Medical Alert System? 

There are options to buy the system either online or by phone. Online orders may be eligible for discounts. They can be ordered online. Customers may order the system by phone as well.

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